Jamdesk

BACKGROUND

Please describe your company and position.

 I am the SVP Revenue of an e-commerce company 

Describe what your company does in a single sentence.

An online marketplace where independent designers sell digital creative assets like fonts, graphics, templates, and themes to other creators and businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jamdesk to accomplish?

• Increase new customer revenue
• Increase affiliate revenue

SOLUTION

How did you find Jamdesk?

Inbound

Why did you select Jamdesk over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Jamdesk were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Jamdesk manages our full-service affiliate program end-to-end. Key deliverables include affiliate recruitment and vetting, partner onboarding, ongoing relationship management, performance tracking and reporting, commission structure optimization, promotional asset coordination, and strategic program growth initiatives. They handle all day-to-day affiliate communications, negotiate placements with partners, identify new recruitment opportunities, and provide regular performance analytics that inform our broader marketing strategy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New customer revenue

New customer rate

Since partnering with Jamdesk, we've seen meaningful growth in both our active affiliate partner base and overall affiliate-driven revenue. Their strategic approach to recruitment and optimization has expanded our reach into new partner segments while improving performance from existing relationships.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Jamdesk is highly responsive and easy to work with. They're proactive communicators who keep us informed without requiring constant check-ins on our end. When we have requests or questions, they respond quickly and follow through reliably. They've also been flexible in adapting to our needs as the program has evolved, whether that's adjusting strategy, pulling specific reporting, or jumping on a call to talk through opportunities. Overall, working with them feels like a true partnership rather than a vendor relationship.

What was your primary form of communication with Jamdesk?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Jamdesk is founder-led, which means you get senior-level attention without the overhead or bureaucracy of a larger agency. They're fast, responsive, and personally invested in our success.

Are there any areas for improvement or something Jamdesk could have done differently?

N/A

BACKGROUND

Introduce your business and what you do there.

I’m the VP of marketing at Alen, a company that provides solutions to optimize indoor air quality. We offer products and services that help individuals create a healthier and more personalized indoor environment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jamdesk?

We needed help building our affiliate business to help diversify our acquisition efforts, expand touchpoints across all stages of the customer's pre-purchase journey, strengthen relationships with key media outlets, and build partnerships with creators.

SOLUTION

What was the scope of their involvement?

Jamdesk has helped us identify affiliate partners, conduct evaluations, provide recommendations, negotiate fees, maintain ongoing relationships, and provide regular company updates. The team has also worked on improving visibility and traffic with top partners, negotiating better terms with different partners based on funnel participation and impact on revenue, and conducting ongoing investigations of new opportunities and connections.Jamdesk has also delivered detailed weekly reports for full visibility, product launches, branding campaigns, and annual sales updates. The team has provided details on all partnership agreements aligned upfront to ensure the best cost and benefit alignment.

What is the team composition?

We’ve worked with 2–5 teammates from Jamdesk.

How did you come to work with Jamdesk?

We found them through a referral. We chose them over other options because their pricing fit our budget, they had a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working with them in May 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Jamdesk has helped us achieve an affiliate revenue growth of over 500%. The team has also grown new partnerships by 200%, improved conversion rates by 20%+, and reduced spending on partners who were getting credit for sales that would have happened without their involvement.

How did Jamdesk perform from a project management standpoint?

Jamdesk's project management is excellent; they always deliver on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Initially, I was impressed by Jamdesk's expertise. However, through working with them, I've been impressed by how innovative they are. It's a pleasure to connect with them through the work, which makes all our interactions enjoyable.

Are there any areas they could improve?

I can't think of anything for Jamdesk to improve.