Jamdesk

BACKGROUND

Please describe your company and position.

 I am the SVP Revenue of an e-commerce company 

Describe what your company does in a single sentence.

An online marketplace where independent designers sell digital creative assets like fonts, graphics, templates, and themes to other creators and businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jamdesk to accomplish?

• Increase new customer revenue
• Increase affiliate revenue

SOLUTION

How did you find Jamdesk?

Inbound

Why did you select Jamdesk over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Jamdesk were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Jamdesk manages our full-service affiliate program end-to-end. Key deliverables include affiliate recruitment and vetting, partner onboarding, ongoing relationship management, performance tracking and reporting, commission structure optimization, promotional asset coordination, and strategic program growth initiatives. They handle all day-to-day affiliate communications, negotiate placements with partners, identify new recruitment opportunities, and provide regular performance analytics that inform our broader marketing strategy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New customer revenue

New customer rate

Since partnering with Jamdesk, we've seen meaningful growth in both our active affiliate partner base and overall affiliate-driven revenue. Their strategic approach to recruitment and optimization has expanded our reach into new partner segments while improving performance from existing relationships.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Jamdesk is highly responsive and easy to work with. They're proactive communicators who keep us informed without requiring constant check-ins on our end. When we have requests or questions, they respond quickly and follow through reliably. They've also been flexible in adapting to our needs as the program has evolved, whether that's adjusting strategy, pulling specific reporting, or jumping on a call to talk through opportunities. Overall, working with them feels like a true partnership rather than a vendor relationship.

What was your primary form of communication with Jamdesk?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Jamdesk is founder-led, which means you get senior-level attention without the overhead or bureaucracy of a larger agency. They're fast, responsive, and personally invested in our success.

Are there any areas for improvement or something Jamdesk could have done differently?

N/A