ITDelight

BACKGROUND

Please describe your company and position.

I am the CEO of Ji Labs, Inc.

Describe what your company does in a single sentence.

Founded by a global collective of NFT enthusiasts, Ji Labs is a startup that leverages their varied expertise and resources to develop pioneering Web3 initiatives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ITDelight to accomplish?

• Website design

SOLUTION

How did you find ITDelight?

• Referral

Why did you select ITDelight over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from ITDelight were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Delight helped us to create our the website we needed within the budget we had available. This included suggesting the appropriate solutions and implementing them. The end result is a beautiful website that we can manage by ourselves for future updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The end result is that we have a beautiful website, with all the functionalities that we wanted and with the capacity to easily update the content by ourselves, which is a great plus.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It has been a pleasure to work again with IT Delight: the schedule, milestones and pricing were crystal clear from day one. They also explained clearly what was possible and what was not and offered smart suggestions to overcome difficulties.The website was delivered on time.

What was your primary form of communication with ITDelight?

1. Email or Messaging App

What did you find most impressive or unique about this company?

It was super easy to communicate with IT Delight. Not only they know everything about web development but their customer skills are outstanding: they quickly understood what we wanted and knew how to explain in simple words the choices they made to achieve what we wanted.

Are there any areas for improvement or something ITDelight could have done differently?

They should just carry on the great work they are doing!

BACKGROUND

Please describe your company and position.

I am the COO of an online store

Describe what your company does in a single sentence.

I’m the COO of a fashion website that sells items worldwide and aggregate fashion industry magazine in one place.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ITDelight to accomplish?

• We needed to migrate our website from Shopware 5 to Shopware 6.
• Secondly, we wanted to find a reliable team that will provide support and maintenance services for us in the long run.

SOLUTION

How did you find ITDelight?

Referral

Why did you select ITDelight over others?

• Pricing first our budget
• Good value for cost

What was the size of ITDelight’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team created a migration plan and divided the whole project into smaller steps. One of the first steps was to create a full backup of all the data to make sure that nothing would go missing in the process of the migration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Migration speed and avoiding data loss

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The workflow was smooth and efficient. The team was professional and knowledgeable, they communicated to us every small detail and it was such a pleasure to work with them. They understood what we wanted from the first words, and it was no hardship working with them.

What was your primary form of communication with ITDelight?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with the high level of professionalism and experience of the team. They didn’t only provide us with the technical expertise on the migration, but they also suggested that we make a few adjustments to improve the performance.

Are there any areas for improvement or something ITDelight could have done differently?

I cannot think of anything in particular, everything was just as they promised.

BACKGROUND

Please describe your company and your position there.

I’m CEO and owner of a food & beverage company in the USA that works with clients in dozens of cities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITDelight, and what were your goals?

We hired IT Delight to perform Magento PWA storefront migration from Magento 2 Open Source. We wanted to make sure that the migration process didn’t interrupt with all the business processes and ensure that it was performed quickly, within reasonable terms.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were in great doubts regarding which company to choose. There are a lot of development companies on the market, but IT Delight stands out because they have lots of success stories and certified developers.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Firstly, the team accessed our business details, and analyzed every part of the website. Secondly, they created a roadmap for the project, and created a set of tasks for every part of the project. Besides, they provided us with the technical expertise not only on the problem in question but also on the other parts of the business.

How many people from the vendor's team worked with you, and what were their positions?

The team consisted of a project manager who held everyone together and 4 developers who worked on the migration process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Thanks to the IT Delight’s team, our website has become more functional and efficient, allowing us to create better user experience and enhance customer satisfaction.

Describe their project management style, including communication tools and timeliness.

The workflow was quite smooth. We had regular meetings on which we discussed all of the issues and details. They divided the project into various smaller steps, each of the steps having a series of tasks. In this way, it was easy to track progress on the project.

What did you find most impressive or unique about this company?

Their way of communicating. They always responded to us quickly and provided us with lots of details about the project. We knew everything that they were doing and didn’t have any bumps in the road.

Are there any areas for improvement or something they could have done differently?

No, everything was great.

BACKGROUND

Please describe your company and your position there.

We are a medical supply and equipment business, so it is important for us to have an online store that functions efficiently and runs without issue. We reached out to IT Delight, who has extensive experience in developing Magento stores, to help us with our store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITDelight, and what were your goals?

My company recently hired IT Delight to provide a performance and code review for our Magento store. The team provided us with an in-depth look at how our website was running and where we could make improvements. They also offered suggestions on how to best optimize the website for maximum speed and efficiency.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected IT Delight after an extensive research process to find a vendor that could help us with performance and code review for our Magento store. The deciding factors included their expertise in optimizing eCommerce platforms, reasonable pricing, and excellent customer service.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was a comprehensive performance and code review for our Magento store. IT Delight provided a service package that included analyzing the speed of the website loading times, making sure it is mobile responsive, creating custom plugins for features we wanted on the site, finding any errors or bugs in the current code, setting up payment gateways, testing all the functions on both desktop and mobile versions of the page, etc

How many people from the vendor's team worked with you, and what were their positions?

Their team consisted of two resources - one lead developer and one project manager. The developer handled the coding and technical aspects of the project while the project manager kept me updated on their progress, communicated any issues or changes needed to be made promptly, and provided a detailed report after they finished each stage of the review process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We saw an immediate improvement in website loading times, better user experience due to enhanced features that improved navigation through our store, fewer errors in code resulting in a smoother checkout process for customers, and overall greater satisfaction with our eCommerce platform.

Describe their project management style, including communication tools and timeliness.

Our workflow with IT Delight was smooth and efficient throughout the course of the project. They were proactive in keeping us informed about progress, always available when we had questions or needed assistance with anything related to the review, and responded quickly whenever we needed something changed or updated.

We had a great experience working with them, and would highly recommend IT Delight to anyone looking for performance or code review services.

What did you find most impressive or unique about this company?

We were impressed by their attention to detail and the level of expertise they brought to the project. The suggestions IT Delight made during their review gave us great insight into how we could improve our site's performance. They identified areas that needed optimization and provided clear instructions on what changes we should make in order to maximize our store’s efficiency.

Are there any areas for improvement or something they could have done differently?

The only area for improvement would be if IT Delight had provided us with more detailed instructions on how to implement their suggested changes. However, this did not detract from the value that IT Delight provided and we would happily work with them again in the future. Highly recommend!

BACKGROUND

Please describe your company and your position there.

We are a jewelry online boutique. My name is Martin Daecher and I'm the owner of this company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITDelight, and what were your goals?

We hired IT Delight for a project to create a custom online store for our jewelry business. The goal was to create a beautiful, sleek website that would be easy for our customers to navigate and purchase products from.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected IT Delight for the development of my Shopware store after researching several other vendors. I was looking for a reliable team that could provide high-quality service and have extensive experience in developing this type of platform, and IT Delight had all that. They offered a comprehensive package, starting with analyzing our requirements up to launching and promoting the site.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Their service package included everything I needed to launch a successful ecommerce website, from design and development, to testing and hosting. The design process was thoroughly planned out in advance and their developers had experience working with Shopware, which made the process incredibly smooth. They created custom designs and layouts that fit the look of my brand while also providing all the necessary features an online store needs, such as product listings, checkout options, customer accounts and payment processing systems. IT Delight ensured every aspect of the site was functioning properly before launching it, including thorough testing of user scenarios on different devices to make sure customers could have a seamless shopping experience. They also provided hosting services, making sure the site was always online and secure.

How many people from the vendor's team worked with you, and what were their positions?

The project was managed by three highly skilled professionals from their team: a project manager, a web designer, and an SEO expert. The workflow between us was very effective, as they made sure all tasks were completed on time and delivered according to our needs. Moreover, the results are impressive — we now have an attractive website with great user experience that is generating more leads and sales.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The results of IT Delight's work on our Shopware store were outstanding! Our online boutique runs smoothly and looks great. We've seen a significant increase in customer engagement and sales since the project was completed. We are very happy with the end product and would highly recommend IT Delight to anyone looking for quality e-commerce development services. Their attention to detail, timely response to inquiries, and skillful execution made them a pleasure to work with.

Describe their project management style, including communication tools and timeliness.

The workflow between our team and IT Delight was very effective. Communication was always timely, and they were responsive to any questions we had while they worked on the project. They provided us with regular updates on their progress, so we could stay informed throughout the entire process. We especially appreciated that they took the time to understand our needs and come up with a solution that suited them best.

What did you find most impressive or unique about this company?

I was most impressed by the level of support IT Delight provided us with: they are always available and ready to answer any questions we had. They also provided post-launch maintenance, which is really important for keeping our store running smoothly.

Are there any areas for improvement or something they could have done differently?

We can’t think of anything they could have done differently or improved upon during the development process – we are more than satisfied with the end product. IT Delight did an amazing job creating a custom Shopware store tailored to our specific needs and we would highly recommend them for any project.

BACKGROUND

Please describe your company and your position there.

I’m a CTO of a large company in the retail and marketing industry. We are located in the USA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITDelight, and what were your goals?

Our main goal was to optimize the website’s speed because the long pages’ speed started to affect all parts of the business. For instance, the bounce rate increased drastically over the last few months. The same goes for conversion rates. After careful consideration, we decided to access the services of the development agency to find the root cause of those issues. As it turned out, we needed a website speed optimization process.

SOLUTION

How did you select this vendor and what were the deciding factors?

We spent a long time choosing the development company. We’ve communicated with several development services agencies and told them about our needs and requirements for the project. We also asked them to come up with the proposed solutions to understand if the companies share our vision and values.

And we were amazed at the IT Delight team and their approach to work. They asked us many questions and came up with custom and unique solutions that exactly matched our needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

IT Delight fully investigated our website before proceeding with the solution. They analyzed all the data and came up with a custom and unique solution. The project consisted of three main parts. The optimization of the database, platform itself, and theme.

IT Delight’s team investigated the code structure and highlighted the specific issues that were causing the troubles. Then, they moved on to examining the modules and extensions, removing the unused and outdated modules. Lastly, the team examined all of the slow queries of our database.

How many people from the vendor's team worked with you, and what were their positions?

The team consisted of four members who all worked together to make our website more efficient and optimized. One project manager managed the team, made sure that the deadlines were met, and communicated with the team on our end. The three developers worked together to check every page and part of the website to optimize it regarding our needs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As a result of the website speed optimization, customer loyalty increased by 70%. The IT costs for maintenance and support of the website were reduced by 30%. Also, the time to create and receive orders was reduced by 75%. Those results went beyond our highest expectations. On top of all of that, IT Delight’s team completed the project ahead of schedule.

Describe their project management style, including communication tools and timeliness.

The workflow was smooth and seamless. Whenever we reached out, the response was quick. If we had suggestions or wanted to change something about the work, IT Delight’s team took our suggestions into consideration.

What did you find most impressive or unique about this company?

The most impressive thing is a deep knowledge and technical expertise of the team. They have extensive experience working with similar projects, so they knew exactly what our projects needed. They also made suggestions on how to maximize the budget and make the most out of our cooperation.

Are there any areas for improvement or something they could have done differently?

There’s nothing I can think of when it comes to improvement. We are completely satisfied with the work IT Delight completed and will continue to work with them in the future when we are in need of development services. We also recommend IT Delight to any company looking for a team of certified developers with deep technical expertise and years of experience.

BACKGROUND

Please describe your company and your position there.

I am the founder and owner of a retail company that specializes in selling items for home décor and organization. We recently partnered with IT Delight to get website development services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITDelight, and what were your goals?

We hired IT Delight to create our online store, including designing layouts and developing user-friendly navigation menus. They were also responsible for optimizing the performance of our webpages and ensuring they are mobile friendly. We chose IT Delight based on their portfolio of previous work and their well-defined processes. We were also impressed by the expertise of their team, which was evident from our interviews with them. Additionally, we found that they offered competitive pricing for their services. These factors helped us decide to go with IT Delight for our website development needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

When selecting an agency to partner with, we looked at several factors such as their experience in website development, customer reviews, feasibility of the project timeline, and budget constraints. After careful consideration of these criteria, IT Delight stood out as the best choice for us because of their comprehensive service offerings along with competitive pricing packages. Overall, we are pleased with their services and the end result of our website. We have experienced an increase in traffic volume and conversions since launching our online store. We can confidently say that IT Delight has lived up to our expectations and helped us launch a successful online store.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our project with IT Delight was a complete website development and design solution. We needed an online platform to showcase our products and services, and IT Delight helped us make it happen. They provided us not only with the technical expertise required to create a modern, mobile-friendly ecommerce site but also gave us valuable feedback on the overall look and feel of the website. During the entire process they worked closely with our team to ensure that all of our requirements were met. From start-to-finish, their service package included everything we needed for a successful website launch. Firstly, they designed custom features for maximum functionality and optimized user experience. They also provided server hosting and setup, along with website security features like SSL certification and malware monitoring. Additionally, they helped us build a comprehensive ecommerce platform complete with payment gateway integration, product descriptions, shopping cart functionality and more. Finally, IT Delight was there to guide us through the launch process. They offered post-launch support and maintenance services to ensure the website operates without any issues. We are happy to report that our online storefront was launched on time and has been running smoothly ever since. We appreciate the hard work and dedication of the IT Delight team in making this project a success!

How many people from the vendor's team worked with you, and what were their positions?

We worked with a team of 8 IT Delight professionals who were all dedicated to our project. This included two Project Managers, four Web Developers, one Designer and one Quality Assurance Specialist. Each member was highly knowledgeable in their field and provided valuable insight during the development process. We were especially impressed with the Quality Assurance Specialist's attention to detail, which was instrumental in ensuring our website was designed to be both secure and user-friendly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are excited to share the outcomes of our recent project with IT Delight! With their help, we were able to build a website that has increased our customers' shopping experience. The site is easy to navigate and provides helpful product information, which has helped increase customer satisfaction. We have also seen an uptick in online sales since partnering with IT Delight.

Describe their project management style, including communication tools and timeliness.

Overall, the collaboration between our team and IT Delight was incredibly effective. The communication process was smooth and efficient, allowing us to quickly discuss any questions or concerns we had during the development process. We found that their responsiveness was always prompt, helping us make sure our project stayed on track and within budget. Thanks to their expertise and professionalism, our website came out exactly how we envisioned it.

What did you find most impressive or unique about this company?

I was really impressed by IT Delight's commitment to understanding the needs of my business. They took the time to get to know our products and services, as well as our customers and target markets. This gave them a deep insight into what we needed from our website, which enabled them to develop an effective and user-friendly design that fit perfectly with our brand identity. Their attention to detail in every step of the development process was also impressive; nothing was taken for granted and all aspects were discussed carefully before being implemented. Above all, I felt completely supported throughout the entire project, so I could trust that the end result would be exactly what I was looking for.

Are there any areas for improvement or something they could have done differently?

We have been overall satisfied with IT Delight's work and found their services to be of great value. We appreciate their responsiveness, dedication, and ability to meet the demands of our project. IT Delight was always willing to keep us in the loop when asked and ensured that our project stayed on track. All in all, they are a reliable partner for website development!

BACKGROUND

Please describe your company and your position there.

I'm a COO of a German medical equipment company that supplies medical products to hospitals and medical institutions across the country.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITDelight, and what were your goals?

We hired IT Delight experts to create an email and subscription management system. The project's goal was to сhange email infrastructure and migrate data from one platform to another. Firstly, we needed to create a base for a total authorization and role management system from scratch. Secondly, create a management system for users, organizations, and subscriptions. And finally, to set up a library of universal access to various data sources.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have been working with IT Delight for many years on various projects, and always were satisfied with their work. Besides, the team was already familiar with our technical architecture, and it seemed only right to trust the migration process to them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In the beginning, we compiled the list of requirements, and IT Delight provided us with the estimated completion time. After that, the project was divided into several stages. For instance, in the first stage, the team downloaded all of the old data from our website and migrated to the new platform. They’ve created custom modules and payment gateways for clients.

How many people from the vendor's team worked with you, and what were their positions?

The team consisted of 7 Magento developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As a result of the project, we got a 50% reduction in IT costs and a 70% increase in customer loyalty. We also reduced the time you need to create and fill out a report by 80%.

Describe their project management style, including communication tools and timeliness.

Whenever we had a scheduled call, or our team reached out to address some issues, the communication was always perfect, and the workflow was smooth. IT Delight’s team was always working to make their code, documentation, and tests as good as possible.

What did you find most impressive or unique about this company?

We were amazed by the terms in which the project was delivered. The team worked fast, reacted to our comments at once, and did the adjustments quickly.

Are there any areas for improvement or something they could have done differently?

Nothing in particular, the job was done exactly as we expected.

BACKGROUND

Please describe your company and your position there.

I'm CEO. We are a middle-sized clothes retail business with about 45 staff members. For over a year, we've collaborated to launch and maintain a successful online store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITDelight, and what were your goals?

IT Delight was hired at first to advise us on and aid with the launch of our new e-commerce platform. We gave some thought to switching our ongoing IT support to another partner and we opted to stay with IT Delight. In general, we wanted to build an online shop, so we looked for a company that specialized in e-Commerce website creation and had been in business for many years. We were looking for a provider that could understand the parameters and objectives of the project. The IT experts in their team are kind and committed to helping us grow.

SOLUTION

How did you select this vendor and what were the deciding factors?

For our tiny business to make a bigger splash on the web, we required a capable (and reasonably priced) crew to take care of our online presence on a daily basis. We also need the assistance of a company familiar with Magento and its inner workings. With this agreement, we have been able to meet those demands well beyond.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

As a company that serves as both a manufacturer and a distributor, we saw the need for a more sophisticated website to advertise the full scope of our offerings. With IT Delight's assistance, we were able to move from a simplistic system to one that runs and looks like a true online store. They were also able to modify pages/include materials to further educate and engage our consumers, which was very helpful given that many of our items call for a more consultative process. The IT Delight team has been our key online IT partner and reliable source of support ever since we launched our store.

How many people from the vendor's team worked with you, and what were their positions?

The project made use of four different types of resources. We worked with a team of two coders and a project manager, as well as with a UI/UX designer. The team was very organized, skilled, and transparent during collaboration.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As a whole, ITDeligh has helped us revamp our web presence over the past half year, making it tough to single out a single task. More people have visited our site for both research and purchases, which I think is a direct result of this.

Describe their project management style, including communication tools and timeliness.

We've settled on a biweekly video chat schedule. This has been useful for keeping track of our progress and identifying potential problems ahead of time. In addition, a shared whiteboard was set up for assigning tasks and updating the group on the status of each ongoing activity. I am quite pleased with how well everything has worked and how much easier the process is now.

What did you find most impressive or unique about this company?

I have experience collaborating with international teams and can attest to the fact that the procedure, language barrier, etc., may pose significant obstacles. Working with the IT Delight team, on the other hand, has been smooth sailing. They worked diligently, knew their stuff, and were always there for us.

Are there any areas for improvement or something they could have done differently?

Nothing. There don’t appear to be any problems. It was a pleasure to work with the IT Delight team.

BACKGROUND

Please describe your company and your position there.

I’m the CEO at a chain of jewelry stores in the US.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITDelight, and what were your goals?

We decided to launch an online store and hired ITDelight to help us develop a Magento-based B2C eCommerce platform. Our major goal was to grow sales and increase revenue. For this, we needed a platform with user-friendly navigation, embedded payment processing, and a robust store management system.

SOLUTION

How did you select this vendor and what were the deciding factors?

I did extensive online research and choose ITDelight since their expertise best matched our needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with a kick-off meeting where we discussed our goals and requirements and sketched a rough project roadmap. Then their team performed market research to find out which features we could have overlooked. After that, they moved on to plan the development process, dividing it into high-level milestones and setting time frames. This was followed with UI/UX design and the actual development of our Magento-powered platform.

How many people from the vendor's team worked with you, and what were their positions?

We worked with nine people from ITDelight: a project manager, a business analyst, four developers, two UI/UX designers, and a QA expert.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We got what we wanted. Our platform is up and running, and generates sales we’ve been anticipating.

Describe their project management style, including communication tools and timeliness.

The management has been excellent. In fact, it was clear and regular communication that helped them fully meet our needs. We used email and Skype for communication. In addition, they kept us in the loop by sending detailed reports after each development stage. The project took 12 months in total, as initially planned.

What did you find most impressive or unique about this company?

We liked the effective communication between our teams and their attention to feedback.

Are there any areas for improvement or something they could have done differently?

Nothing comes to my mind.