Intrface

BACKGROUND

Please describe your company and your position there.

Head of Marketing at Edelweiss Pianos, luxury, bespoke player pianos.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intrface, and what were your goals?

Design and build a app that allows our own catalogue of special music files to be played exclusively on our pianos direct from a mobile phone, iPad and iPod.

SOLUTION

How did you select this vendor and what were the deciding factors?

Experience, approachability, how they detailed and planned the work, transparency in their approach

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Design the app with added features and usability in mind
• Adapt for use with various devices
• Create a bespoke library and CMS to upload music, and manage users
• Create a custom subscription service

How many resources from the vendor's team worked with you, and what were their positions?

A project manage and a technical developer were the main contacts.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Very positive response from customers, very few issues on launch, easily rectified in testing and a really smooth user journey.

Describe their project management style, including communication tools and timeliness.

Very attentive and responded quickly to our queries. They explained complex technical issues well and were always on hand to help.

What did you find most impressive or unique about this company?

Creative style and design. They also suggested ideas to make the app better which we needed as we were unsure of the possible scope. They found solutions to issues rather than just highlighting them and not finding a way through.

Are there any areas for improvement or something they could have done differently?

We are now on stage 2 and cannot wait to start upgrading the system over time with the help of Intrface

BACKGROUND

Introduce your business and what you do there.

I’m the product design lead of Selina Finance, a UK lender offering secured finance solutions like HELOCs and home equity loans. We help homeowners access flexible funding for various needs such as home improvements, education, or investments.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intrface?

 We needed help with our rebranding.

SOLUTION

What was the scope of their involvement?

Intrface helped us with our rebranding, including colors, fonts, illustrations, and suggested treatments. The team also focused on our overall brand assets and style guide.

What is the team composition?

We worked with three teammates from Intrface.

How did you come to work with Intrface?

We found them through a LinkedIn connection. We chose them because they had the best pitch, impressive client work, and general good vibes.

What is the status of this engagement?

 We worked together from June–September 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

 Intrface delivered a well-received rebrand and an uptick in our core metrics. We also received positive feedback from our internal team.

How did Intrface perform from a project management standpoint?

 Intrface’s project management was great. We primarily communicated via Slack and video conferences.

What did you find most impressive about them?

 I was impressed by everything about Intrface.

Are there any areas they could improve?

 There’s nothing they need to improve.

BACKGROUND

Please describe your company and position.

I am the Commercial and Sales Director of WIlmington plc

Describe what your company does in a single sentence.

At Phoenix we deliver a range of health and safety training courses online, in the classroom, via distance and even in-house learning. We also offer a range of consultancy services, including risk assessments, audits and inspections.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intrface to accomplish?

• Clarify Value Proposition & Brand Presence
• Balance B2C and B2B Journeys
• Enhance User Experience & Conversion
• Promote Consultancy Services

SOLUTION

How did you find Intrface?

Referral

Why did you select Intrface over others?

High quality work

How many teammates from Intrface were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Interface scoped and designed and UI, UX, and CX for our new website, from discovery workshops, visual mood boards, low-fidelity, and high-fidelity designs for desktop and mobile. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Higher Volume of Qualified B2B Leads
• Increase in Online Revenue Contribution
• Enhanced Conversion Rates Across Journeys
• Growth in Course Enrolments

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was well managed with a clear schedule of deliverables and weekly updates on progress via email and Slack. Had direct access to the delivery team via Slack to ask any questions and check on progress. 

What was your primary form of communication with Intrface?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Quality of UI and UX work - outstanding!

Are there any areas for improvement or something Intrface could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Framework

Describe what your company does in a single sentence.

On-demand business school tailor-made for startup operators

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intrface to accomplish?

• Design MVP mobile learning app + website

SOLUTION

How did you find Intrface?

Referral

Why did you select Intrface over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Intrface were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Building an MVP mobile app design using Marvel 
• Creating our logo and colour scheme 
• Designing our web site to be imported into Webflow

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Intrface has been pivotal in helping us ideate and shape our product experience by helping lay the foundation for great UX and design. During our time together, they produced an array of deliverables, with the outcome being a quickly-iterated commercial MVP fit for the market. Their expertise helped us raise the investment needed to develop the product further.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered key deliverables on time and were highly responsive over Slack and Zoom

What was your primary form of communication with Intrface?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their excellent design skills.

Are there any areas for improvement or something Intrface could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Executive of ATOM WC

Describe what your company does in a single sentence.

ATOM is a technology-driven pioneer in the workers' compensation industry, using digitalization, automation, and AI to simplify and enhance the management of claims and empower injured workers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intrface to accomplish?

• New Website
• Application UI/UX
• Company Brand Identity

SOLUTION

How did you find Intrface?

Referral

Why did you select Intrface over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Intrface were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our ongoing collaboration with Intrface has been extensive and fruitful. They initially assisted us in crafting our brand identity, including the design of our logo and style guides, which have become integral components of our company's image.

Additionally, they played a pivotal role in enhancing the user interface and user experience (UI/UX) of our mobile application, ensuring it met the highest standards of usability and aesthetics. One of the standout aspects of our partnership with Intrface has been their contribution to creating a comprehensive startup landing page. This landing page has been pivotal in showcasing our products and services to potential clients and investors. 

Intrface's expertise in design and technology has been instrumental in shaping the visual and functional aspects of this essential marketing tool. Throughout our collaboration, we've maintained a weekly engagement pattern, guided by agile practices. Intrface's team has consistently demonstrated a high level of professionalism and commitment, consistently meeting milestones and delivering key deliverables as promised. 

Their dedication to going above and beyond in assisting us is a testament to their exceptional work ethic and the value they bring to our projects. It's worth noting that our ongoing relationship with Intrface has remained strong, reflecting the trust and confidence we have in their capabilities. We continue to rely on them for projects that require their unique skill set, and their commitment to excellence is why they remain our top choice for design and technology-related work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All of our projects with Intrface have yielded measurable success. Not only were all of our products delivered on time, but they have consistently met and exceeded our expectations. These measurable outcomes include: 

• Timely Deliveries: Intrface's commitment to delivering projects on schedule has enabled us to meet critical milestones and launch products as planned. 
• Enhanced User Experience: The improvements made to our mobile application's UI/UX have resulted in increased user engagement, reduced bounce rates, and improved user satisfaction, all measurable through analytics data. 
• Branding Impact: Our brand identity and logo, developed in collaboration with Intrface, have contributed to enhanced recognition and brand recall, which can be measured through market surveys and user feedback. 
• Startup Landing Page Performance: The startup landing page they helped create has generated tangible results, with increased website traffic, extended user sessions, and a higher conversion rate for inquiries and sign-ups. 
• Sustained Relationship: The fact that we continue to collaborate with Intrface on various projects underscores the success of our partnership, demonstrating the value they consistently provide. 

In summary, Intrface's work has not only met our expectations but has also translated into measurable progress and success across various key performance indicators for our projects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had an exceptional experience with Intrface when it comes to project management and delivery. They consistently delivered items on time, demonstrating their commitment to meeting deadlines and ensuring project milestones were achieved promptly. What truly sets them apart is their responsiveness to our needs. 

Their team was highly attentive and responsive throughout the project lifecycle. They not only listened intently to our requirements but also provided valuable insights and suggestions to enhance our project outcomes. They displayed great flexibility in accommodating changes and updates as our project evolved, and their proactive communication ensured that we were always informed and aligned. 

Intrface's project management approach, based on agile practices, allowed for regular check-ins and adjustments as needed. This level of collaboration fostered a sense of partnership and trust, which we greatly appreciated. Overall, their project management style, combined with their dedication to delivering on time, made them an invaluable partner, and we look forward to continuing our successful collaboration.

What was your primary form of communication with Intrface?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly stood out and impressed us the most about Intrface was their unwavering commitment to our project's success. Their dedication went beyond the ordinary, exemplified by Aaron and David, who even stepped in to assist outside of regular working hours when urgent needs arose. This level of dedication and responsiveness made it clear that Intrface views our project's success as their top priority. 

Intrface's ability to blend their technical expertise with a keen understanding of our vision and goals was unique and highly valuable. They didn't just deliver what was requested; they proactively contributed innovative ideas and solutions to enhance our project. Furthermore, the alignment of our values was a significant factor in our positive experience with Intrface. 

Their commitment to transparency, open communication, and a strong work ethic resonate with our own values, creating a seamless and collaborative partnership. Intrface's extraordinary dedication, technical prowess, and shared values made them an exceptional partner, and we are delighted to continue working together to achieve our project goals.

Are there any areas for improvement or something Intrface could have done differently?

Not really; we are genuinely pleased with the exceptional service and support provided by Intrface throughout our partnership. They consistently exceeded our expectations in every aspect, leaving us with no significant areas for improvement or suggestions for doing things differently. We highly value our collaboration with Intrface and look forward to continuing our successful partnership.

BACKGROUND

Please describe your company and position.

I am the CTO of Rosecut

Describe what your company does in a single sentence.

Financial Planning & Wealth Management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intrface to accomplish?

• Redesign iOS & android App
• Smooth onboarding journeys which was full of financial jargons

SOLUTION

How did you find Intrface?

Online Search

Why did you select Intrface over others?

Done similar design

How many teammates from Intrface were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We would like to redesign the mobile app to simply the onboarding journeys while capturing personal financial details

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Design files and assets

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered the items on time and quickly adapted to the needs of the project.

What was your primary form of communication with Intrface?

Virtual Meeting

What did you find most impressive or unique about this company?

Intrface has been instrumental in helping us reshape and optimise Rosecut's user onboarding by providing a seamless journey that provides instantaneous value for users – this has helped increase activations and drive daily active sessions. In addition, we found their approach to be thoughtful and data-led, referencing insight found during user research to curate the experience.

Are there any areas for improvement or something  Intrface could have done differently?

Not much, maybe try to establish more thoughts leadership in the UX research in fintech area.

BACKGROUND

Please describe your company and your position there.

Previous co-founder of the business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intrface, and what were your goals?

We use Intrface to brand our company and to develop and launch our website

SOLUTION

How did you select this vendor and what were the deciding factors?

We had used Intrface before on a previous startup. They had a great deal of experience and a stunning catalogue of companies they had worked with before, so it was a no brainer to use them again.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After an initial kick off, we had regular catch ups to see how the branding was coming along. We were given a number of different options/themes to choose from, before settling on a particular concept and reiterating on it till we were all happy. They then used the branding guidelines to create wireframes of the website before fully developing our website.

How many people from the vendor's team worked with you, and what were their positions?

Aaron - design/branding Ben - building the website

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Great brand that is often commented on by our customers

Describe their project management style, including communication tools and timeliness.

Regular weekly catch ups to check in on progress via video call

What did you find most impressive or unique about this company?

They can take a few color preferences and turn it into an amazing brand.

Are there any areas for improvement or something they could have done differently?

None.