Incrementors

BACKGROUND

Introduce your business and what you do there.

I’m a senior employee at a company that provides online proctoring services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incrementors Web Solutions?

We hired Incrementors for their SEO services.

SOLUTION

What was the scope of their involvement?

Incrementors conducted an audit of our website to provide us with information relating to our SEO. The team then went into building backlinks and researching keywords that could help drive more traffic into our site. 

What is the team composition?

We worked with only one person from their team, and that was the owner. 

How did you come to work with Incrementors Web Solutions?

I found Incrementors through Upwork. I saw their profile and felt like they were a good fit for the project, so I hired them.

How much have you invested with them?

I’ve spent about $2,000.

What is the status of this engagement?

We’ve been working together since January 2021, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still in the process of optimizing our website, so we haven’t yet seen too much in the way of results. We have, however, seen an increase in our organic ranking. Our company is now among the top 10 search results on Google. 

How did Incrementors Web Solutions perform from a project management standpoint?

They’re good at managing the project. I’m able to reach out to them via phone when I encounter a problem or when I have a question. We also usually communicate via Skype. 

What did you find most impressive about them?

The Incrementors team is definitely more experienced than some of the other competing companies out there. It is the primary reason we chose to work with them in the first place. 

Are there any areas they could improve?

The communication could definitely be improved. They're good at reporting but communicating with the customer to explain their research is also really important. 

Do you have any advice for potential customers?

Make sure to constantly engage with Incrementors. Schedule regular meetings to discuss how you will handle the project and what improvements you are planning to make. 

BACKGROUND

Introduce your business and what you do there.

I’m the founder and owner of an online store that sells artisan-made home decor, including linens, bedsheets, pillow covers, and wall decorations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incrementors Web Solutions?

We weren’t receiving a lot of organic traffic on our website, and our traffic mostly came from Facebook ads. We wanted to increase our organic traffic and have someone with SEO expertise to improve our online rankings. We have no idea how SEO and other technicalities work, so we wanted someone who could provide guidance as well. 

SOLUTION

What was the scope of their involvement?

Incrementors have conducted keyword research and link building to improve our Google rankings. In addition, they made changes to our website. The process has been straightforward, and every other day they share the work that they have done. 

What is the team composition?

We only work with Shaan (Project Manager), but he has a whole team supporting him. 

How did you come to work with Incrementors Web Solutions?

I found them on Upwork. We liked their experience, as we learned that they previously worked with a business similar to ours — that helped us decide to work with them. 

How much have you invested with them?

We are spending $140 per week. 

What is the status of this engagement?

We started working together in March 2021, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

At the moment, we’re only working on a small budget with Incrementors. Despite that, we have seen an increase in organic traffic that we have converted into sales. Our website has also improved in its Google rankings for keywords in our niche, and we even show up on Google’s first page — that’s not something we could’ve done by ourselves. 

How did Incrementors Web Solutions perform from a project management standpoint?

Overall, we’re very happy with Incrementors’ services. We work in the same timezone, so that means they’re quick to get back to our questions and respond to our emails. We set up calls every couple of weeks, and they provide us with recommendations on what we can do to improve our SEO. 

They do a lot of work, but our team is composed of only two people, so it’s difficult for us to catch up. That said, on their own, Incrementors is doing a pretty good job.

What did you find most impressive about them?

We only have a very basic understanding of SEO, and there’s so much that we don’t know about. Incrementors not only does their job, but they also guide and educate us about how technicalities work. We’re getting to know new concepts through them. 

Additionally, we’re impressed with the ease of communication that Incrementors facilitates. They’re always available to chat and answer our questions.  

Are there any areas they could improve?

I can’t think of any. Incrementors is already doing a good job. 

Do you have any advice for potential customers?

Communicate well with Incrementors’ team and have an open mind to understand the work they’re doing. 

When they share the work report with me, they have 10 actionable items that they have achieved. Because of my lack of time and understanding, I cannot completely understand and pay attention to every detail. If I had more time, I’d be more involved in the process. 

BACKGROUND

Introduce your business and what you do there.

I’m a non-executive director at Kedia Pipes and Steels. We’re distributors of seamless pipes as well as electric resistance welded (ERW) pipes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incrementors Web Solutions?

I hired Incrementors Web Solutions to get my website sorted out. In addition, since we wanted to increase the leads we were getting through the website, we also needed help with SEO.

SOLUTION

What was the scope of their involvement?

Incrementors Web Solutions is providing SEO services to our company, and we closely work together on keyword research. The team has already identified the KPIs we need to examine in order to determine if our website has increased visibility. They’re responsible for helping me market my website through developing online campaigns, too. Additionally, they manage our social media accounts and they post content on our social media platforms.

What is the team composition?

We’re working with Manpreet (Business Developer Manager).

How did you come to work with Incrementors Web Solutions?

We searched for an economical and reliable service provider, and we found Incrementors Web Solutions through word-of-mouth referral. When they worked for us, we liked their work, so we continued our partnership.

How much have you invested in them?

We spend around $300 a month.

What is the status of this engagement?

We started working with them in January 2021, and we continue to collaborate. Our initial engagement happened for two months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Incrementors Web Solutions, our website’s quality has been great. Our hit rate on the website, incoming leads, and conversion rates have also gone up. On top of that, the campaigns they have been implementing are very effective, and the keywords they identify have been great.

How did Incrementors Web Solutions perform from a project management standpoint?

We’ve been working together for 8–10 months, and our relationship keeps getting stronger. They have a very efficient way of tracking metrics, and we create weekly deliverables and have weekly calls over Google Hangouts. Moreover, we look at their progress and our KPIs every week using Google Sheets. Overall, they guide us through our project's process from end to end.

What did you find most impressive about them?

Incrementors Web Solutions is reliable, communicative, and actively engaged. They’re pretty knowledgeable for a company that hasn’t had any experience dealing with our services. They also provide weekly updates and are always on top of their game. As a result, they always exceed expectations.

Are there any areas they could improve?

No, they’re pretty good. I have no complaints about their work.

Do you have any advice for potential customers?

Clearly lay out your expectations and leave the rest to Incrementors Web Solutions. The team is capable of guiding you. Overall, they’ll help you put out a tangible outcome.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of CannabisMD Telemed. We help doctors evaluate patients and issue them medical cannabis certificates, so they can apply for a cannabis card within the state.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incrementors Web Solutions?

We wanted to improve our online presence through SEO, build our website, and increase our content.

SOLUTION

What was the scope of their involvement?

Incrementors helped us increase our score on BrightLocal by listing us on a lot of local websites — they’ve also significantly increased our backlinking efforts, with about 350 backlinks from different sites.

Additionally, they’ve helped set up our profiles for our business across different online platforms, and gave us with opportunities to blog about our services and products. Apart from that, they’ve also optimized our pages and metadata descriptions, and provided us with keyword research.

When it comes to the website, they give us recommendations and insights on how our website should look. I would then take their suggestions and have my web designer take care of them.

What is the team composition?

I only deal with Shiv (SEO Team Lead & Director of Marketing).

How did you come to work with Incrementors Web Solutions?

I originally found them on Upwork. They had good reviews and that’s what made me start looking into them and eventually, hire them for a contract.

How much have you invested with them?

We’ve probably spent a total of $20,000.

What is the status of this engagement?

Our ongoing engagement started in August 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The only metrics we’ve been using right now are the increase in backlinks and our keyword engagement. Our BrightLocal score has also been going up, and right now, I’m hoping to start seeing more traffic for our website.

How did Incrementors Web Solutions perform from a project management standpoint?

They’re very good when it comes to project management. Any time we need to have something done by a specific time, they’ll have it ready for us. Additionally, if I have any questions about the documents or research they send over, they’re always free to go over our concerns.

We have regular meetings once a week to get on the same page, and use Google shared documents to manage the project. We have all the information we need on there, and there’s a checklist where they can update and as the project progresses, I can just mark each task as approved.

What did you find most impressive about them?

We’re impressed with the amount of research they do, and how quickly they’re able to respond to us. I also like how knowledgeable they are about building a brand online.

Are there any areas they could improve?

I can’t think of anything at the moment, because they’re delivering an excellent job so far.

Do you have any advice for potential customers?

Even though they can put together all the research and help you through the entire process, it’s important to realize that there would still be a lot of work on your end.

In order to get the most out of the engagement with Incrementors Web Solutions, it would be best to stay on top of the information you’ll get with them, and continually take and implement their suggestions.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of a startup tech company. We’re a learning management system that works with different brands to build educational material on their products for the retailers that sell them. We also facilitate samples and feedback from those retailers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incrementors Web Solutions?

We wanted to improve our SEO. We had a couple of competitors, and we wanted to rank higher than them on Google and rank for different keywords.

SOLUTION

What was the scope of their involvement?

We’ve worked with Incrementors Web Solutions on a variety of elements to improve our SEO. The first stage was identifying the keywords we wanted to target. After identifying them, they went into hundreds of platforms to create profiles for us and populate them with our information.

Their team has written blogs, launched press releases, and more to get those words out on the Internet. They’ve also updated our website to make it more friendly with recommendations. Additionally, they guide us on what content to create, and then our marketing team works on it.

What is the team composition?

I’ve communicated with Devendra (SEO Executive). I’m not sure if he delegates work to a team or has someone outside. I prefer to have just one person to work with.

How did you come to work with Incrementors Web Solutions?

We met them at Upwork and hired them through there. They had their resume posted, and the reviews and job descriptions suited our needs the best, so we chose them.

How much have you invested with them?

We pay $500 a week, so we’ve spent about $6,000 so far.

What is the status of this engagement?

We began our partnership in June 2021, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve gone from ranking in the hundreds to number one spots in multiple different areas — that’s hard evidence of the work they put into this.

Also, we were unaware of how blogs, videos, and all the content recommendations they’ve given hold weight to improve our SEO. On top of that, the update on our website with metadata, heading tags, and keywords into our copy has gone a long way as well. Incrementors Web Solutions has really helped us with what we’re trying to accomplish.

How did Incrementors Web Solutions perform from a project management standpoint?

Communication has been on point. I’ve only had to deal with Devendra, and he’s done everything we’ve asked. We communicate over Slack, and he always messages back immediately. Moreover, they’ve been diligent about communicating their workflow and all their efforts. We get weekly updates on what’s been launched and done.

We use Google Hangouts for calls, Slack for messaging, and email for weekly progress updates. Devendra has about ten different spreadsheets tracking his work.

What did you find most impressive about them?

It’s their results and communication.

Are there any areas they could improve?

They’ve given us some recommendations and told us they could do them with additional hours or by hiring outside. We’d rather have them spend some of the time we pay for executing those recommendations instead of continuing with the profiles and research. Therefore, maybe they can improve their time management towards more various efforts.

Do you have any advice for potential customers?

If you want to maximize their efforts, let them know what your goals are. They’ll execute for you, but you need to come to the table prepared.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of technology development for a virtual healthcare provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incrementors Web Solutions?

We needed help with SEO.

SOLUTION

What was the scope of their involvement?

They do our SEO and Google AdWords. We worked closely together on keyword research, where they would suggest words, and they’d give us some pointers on how we need to enhance the layout of the web design — as it would help out in the SEO process. They tell us what needs to be improved such as changing the H1 tag from an H3 tag.

What is the team composition?

There are two people in this project, including someone who focuses on the backlinks since we wanted to create a lot of backlinks.

How did you come to work with Incrementors Web Solutions?

We found them on Upwork. They sent us a proposal of the work they’ve done before and after doing our due diligence, they seemed to be the right company with the right experience for this project.

How much have you invested with them?

We’ve spent over $6,000.

What is the status of this engagement?

We started working together in February 2021, and our partnership is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our organic traffic is increasing 60% month to month, and we have a 50% growth in sales.

How did Incrementors Web Solutions perform from a project management standpoint?

Their project management is very good. They create detailed reports that they send me every week, and we have weekly meetings to go over them. They use a lot of tools, but they summarize it using Excel in the format that I want — I don’t ask for details since there’s too much of it sometimes.

What did you find most impressive about them?

We like that they’re really knowledgeable. I was in direct contact with the people who have the experience and are working on our project, so  I didn’t have to talk to a middleman.

Are there any areas they could improve?

No, their work is reasonable. We always want to get more traffic, but I understand that SEO takes time — they always do their best.

Do you have any advice for potential customers?

Make sure you work with Palak (SEO Executive).

BACKGROUND

Introduce your business and what you do there.

I’m the CMO for a market sales and marketing company. We service cable and telecommunications companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incrementors Web Solutions?

We were trying to build out and geo-target landing pages in various markets to build a system that can create pages in different cities.

SOLUTION

What was the scope of their involvement?

Incrementors built our WordPress website from scratch. Initially, we provided them with a competitor’s analysis and some content. They used WP Engine and an Elementor theme.

In the last few months, we’ve been working on some adjustments here and there. They do different projects each week, and then we review them.

What is the team composition?

We only have one point of contact. I think he may have been out for a little while so someone stepped in, but we’ve mainly dealt with Rohit (Web Developer).

How did you come to work with Incrementors Web Solutions?

We started working with them on Upwork. We sent out a request, and many groups sent proposals. Incrementors seemed to have a pretty good grasp of what we needed, so we hired them directly.

How much have you invested with them?

We pay $18 an hour for ten hours a week. So far, we’ve spent $43,000 in total.

What is the status of this engagement?

We started working with them in February 2021, six months ago. Our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were able to get the site up and create the city pages fairly quickly.

How did Incrementors Web Solutions perform from a project management standpoint?

They’ve been pretty good. The team stays on task and meets with us every week. We’ve set up a Trello board to put together an outline of what we want them to do. On Tuesdays, we review the progress and check anything that needs to be updated.

We communicate through Skype calls and Messenger.

What did you find most impressive about them?

They get the job done fairly quickly. Also, they’re affordable and easy to work with.

Are there any areas they could improve?

I can’t think of anything off the top of my head.

Do you have any advice for potential customers?

Have a good project management software and a plan to keep things on track.

BACKGROUND

Introduce your business and what you do there.

I’m the managing partner at Funf Ventures, a coworking company. We rent office space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incrementors Web Solutions?

They address all of our website and SEO needs.

SOLUTION

What was the scope of their involvement?

Someone else developed the website, and Incrementors came in to maintain and improve it. They do everything website-related.

Incrementors has redesigned new things and is constantly making sure that uptimes are high and our website is up and running. If there are any bugs or issues, they address those. We’re constantly adding new content, pages, features, and they implement all of those.

Also, they spend time on our SEO and PPC to maximize our impact online. They do anything from creating profiles and backlinks to changing our website to make it more SEO friendly.

What is the team composition?

I only work with Shiv (SEO Team Lead & Director of Marketing). He’s a great guy.

How did you come to work with Incrementors Web Solutions?

I found them online. I looked at their reviews, and they were all amazing. We started off working with them a little bit. I liked Shiv’s work, so we gave them more and more work.

How much have you invested in them?

We’ve probably spent $25,000 so far.

What is the status of this engagement?

We started working together around March 2020, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a KPI tracker, and we have multiple metrics that we measure weekly. For the SEO, we see if traffic, leads, and forms submitted go up or down. On the website, there are always little projects. For example, sometimes we add one page, and it needs to do certain things, and if the task is completed, we’re happy.

How did Incrementors Web Solutions perform from a project management standpoint?

It has been great. Odoo is our internal project management system, and we communicate through spreadsheets, Google Docs, and email.

What did you find most impressive about them?

I don’t have much experience with other providers, but I really like Incrementors because they’re very responsive. Although they’re in a different time zone, they’re always available and do what they’ve promised. They deliver, and they’re not afraid to say something will take longer or they can’t do something. Overall, the communication and deliverables are outstanding.

Are there any areas they could improve?

I wouldn’t change anything at this time.

Do you have any advice for potential customers?

Be very communicative.

BACKGROUND

Please describe your company and your position there.

I am the COO of a small, start up marketing and video production company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Incrementors Web Solutions, and what were your goals?

We had a few weeks before a new staff filled an open position and needed outsourced help with some SEO errors on a client's website. Incrementors completed the worked we asked quickly and efficiently. They were great communicators. and they even went above and beyond to fix additional errors we had not yet identified.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Incrementors through Upwork. They were chosen based on their cover letter which clearly showed they understood the project and would be capable of completing it to a high quality.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We tasks Incrementors with resolving several technical SEO errors, including URLs with a temporary redirect, missing meta descriptions, and non-descriptive anchor text.

How many people from the vendor's team worked with you, and what were their positions?

Only one contact from their team. I am not sure what his official position was.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They took the SEO score from 60% to 96% on SEMRush.

Describe their project management style, including communication tools and timeliness.

They preferred to communicate by slack and video call. They also sent regular updates by email with spreadsheets outlining the work completed.

What did you find most impressive or unique about this company?

Their proactiveness in tackling additional work was impressive.

Are there any areas for improvement or something they could have done differently?

We appreciated them working outside the original scope, though it would have been nice to have gotten a heads up about that first!

BACKGROUND

Introduce your business and what you do there.

I own a real estate brokerage and a mortgage brokerage. I also run a few different websites for both businesses. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incrementors Web Solutions?

We wanted to gain more business exposure and to upgrade our websites. Our company also needed to improve our customer tracking and SEO ranking through directory listings. It was a lot of work, and we tried to do it internally. However, it didn’t work out well for us. As a result, we hired Incrementors. 

SOLUTION

What was the scope of their involvement?

Incrementors built 2–3 websites for me from the ground up. Previously, I used templated websites from third-party providers. However, the Incrementors team advised me to find site hosting services so that I could have my own commercial server. They then built the entire database of the websites. As a result, I could go into the websites and edit them without relying on a third party.

After building the websites, Incrementors did directory submissions to improve our SEO performance. Meanwhile, I asked my team of content writers to produce content, and Incrementors posted such content online. They also used tools to help me with keyword research. Their team would research 20–30 keywords on a specific subject, and the content writers would use those keywords in their articles. Earlier this year, we were hacked through a phishing attack, so Incrementors also had to rebuild the sites and put them back online. 

To date, we’re still engaging them for these services. I haven’t used them for PPC management because I use another vendor for that, but they’ve advised me on it.  

What is the team composition?

I have one main point of contact from their team, but a couple of other people have also worked on our projects. In total, 4–5 people are included in their team. 

How did you come to work with Incrementors Web Solutions?

I found them on UpWork and chose them through trial and error. I asked for bids on the platform, and Incrementors’ bid was competitive. I vetted their proposal and how they responded to me while telling them that I wanted an ongoing arrangement. I wanted to hire them on a retainer basis. They agreed, and that was how I started working with them. 

How much have you invested with them?

We’ve spent between $50,000. 

What is the status of this engagement?

We started working together in April 2017, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The number of visitors and the length of time they spend on our websites have increased, as shown on Google Analytics. Our websites also show up in other places that we don’t target, so we’re getting more inquiries than what we had before. Moreover, our page load speeds are faster, which further improved our searching ranking. In other words, more people are organically finding and calling us. 

How did Incrementors Web Solutions perform from a project management standpoint?

Their project management is fairly decent. For the most part, they can understand their scope of work. We may go back and forth to clarify what’s needed, but once they understand it, they’re fairly good at finishing and getting it all put together. To communicate, we typically use Skype. 

What did you find most impressive about them?

They’re easy to work with, and their services are cost-effective since the team is offshore. 

Are there any areas they could improve?

Sometimes, we have to go over the project a couple times to explain what they should do. We have to redo some things they deliver. Part of the issue may have something to do with communication. Other than that, their work is great. 

Do you have any advice for potential customers?

Be clear on your exact goals and expectations on the timeline. Setting goals upfront and clarifying how quickly you need them done is the best thing to do when engaging with incrementors.