IMPRO Email Agency

BACKGROUND

Please describe your company and position.

I am the Managing Director of Whidegroup

Describe what your company does in a single sentence.

E-commrce web-development and performance optimization

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IMPRO Email Agency to accomplish?

• Email Marketing

SOLUTION

How did you find IMPRO Email Agency?

Online Search

Why did you select IMPRO Email Agency over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from IMPRO Email Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We invited our partner, IMPRO Email Agency, to assist our e-commerce client in the fashion niche with the following:

1. Developing an email marketing strategy;
2. Creating effective behavior-based email flows;
3. Designing high-quality email templates that align with the brand's style

Thanks to their support, our client gained a powerful tool for attracting and retaining customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to IMPRO's work, our client saw measurable improvements across key email marketing metrics. Within the first 2 months, open rates increased by 35%, click-through rates improved by 22%, and the automated flows contributed to a 27% boost in email-driven revenue. The client also reported a noticeable rise in repeat purchases and overall customer engagement. These results clearly demonstrated the effectiveness of the strategy and execution provided by IMPRO.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IMPRO’s project management was excellent. They delivered all tasks on time and were easy to communicate with throughout the project. Their team kept both us and the client updated at every stage and responded quickly to any feedback or changes. The client was very satisfied with the process and results, and the collaboration went smoothly from start to finish.

What was your primary form of communication with IMPRO Email Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about IMPRO was their deep understanding of e-commerce and how to tailor email marketing specifically for that niche. Their ability to combine strategy with creative design helped build flows and campaigns that not only looked great but also performed well. They paid close attention to details, understood the brand’s tone and style, and were fully focused on delivering real results.

Are there any areas for improvement or something IMPRO Email Agency could have done differently?

Overall, we were very happy with IMPRO Email Agency’s work for our e-commerce client in the fashion niche. If there’s one area for improvement, it might be to share more ongoing suggestions for testing new email formats or industry trends. This would help the client stay even more competitive and innovative in their email marketing efforts.

BACKGROUND

Please describe your company and position.

I am the Product Marketing Manager of Nexar

Describe what your company does in a single sentence.

Nexar is a vision AI company that is organizing the physical world as digital information. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IMPRO Email Agency to accomplish?

• Leading E-mail marketing strategy
• Grow the key metrics
• Account Management

SOLUTION

How did you find IMPRO Email Agency?

Upwork

Why did you select IMPRO Email Agency over others?

• Pricing fit our budget
• Good value for cost

How many teammates from IMPRO Email Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full Service Plans Included:
- Klaviyo Account Setup & Migration: IMPRO Email agency was to migrate
(transition) us from our current email marketing platform to Klaviyo. 
- Campaigns (Email) Calendar: They were to collaborate with our team to create an
email marketing calendar each month – an essential tool for planning, scheduling,
and organizing your content and delivery dates – to keep the project strategy on
track.
- Email Campaigns: They were responsible for the strategy, creation, and implemention of all of our business’s “one-to-many” email campaigns, including segmentation, deliverability
testing, and scheduling in accordance with the approved monthly campaigns
calendar.
- Advanced Segmentation: They were responsible for configuring subscriber segments for
purchasers, subscribers, and other dynamically populated groups of engaged and
non-engaged audiences.
If the account includes retail and wholesale segmentation, the Agency would
recommend specific segmentation but is not responsible for cross-segmentation or
outside contracts with the Client's vendors.
- Lifecycle Flows: This includes a litany of automated “one-to-one” drip
sequences, otherwise known as flows, that are strategized & implemented based on
customer behavior with the goal of increasing customer lifetime value.
- Advanced Flows (Custom/Technology): After Lifecycle Flows are turned live,
the agency was responsible for expanding our email marketing strategy to include Advanced Custom Flows based on your products and customer needs. This includes Technology Flows
based on applications or software your brand uses that integrates with Klaviyo.
- Opt-Ins Management Within Klaviyo: Including, but not limited to a
homepage pop-up, and exit intent pop-up. Agency was working on building and expanding
our subscriber list through opt-in opportunities sitewide. 

Our key deliverabilities were increasing Open rate, CTR, Revenue, CVR, and also growth of the list. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Email marketing attributed value was 1/4 from the general revenue throughout 2024.  
• Open rate in campaigns and flows were excellent thoughout the year , compared to banchmark in Klaviyo . 
• Average CTR in flows was 18% higher than the banchmark in Klaviyo
• Average CTR in campaigns 2023 vs 2024 grew by 50%
• List grew by 34,9K subscribers thoughout 2024

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• We were creating and recreating emails and the agency was very pantient to all our changes 
• They delivered everything on time. And with time being planning became better and better. 
• Analytics were provided weekly, per each campaign, and per each quartal, and the main in the end of the year. 
• Accouting was on a very good level and also very responsive even if it was late at night, if it is urgent, they would always help. 

What was your primary form of communication with IMPRO Email Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

As a client we had many rush hours thoughout the year and the agency would always stay online till the very night untill we launch the campaign. TIMPRO Email Agency had a very individual and responsible approach. They cared about our campaigns and flows. Impro is an excellent partner for creating high-quality campaigns and flow automation. Working with them was a pleasure, as they consistently delivered positive results. They also provided us with copywriting service and design, which makes them a comprehensive solution for marketing needs. I highly recommend them to anyone seeking a reliable and responsible partner in email marketing.

Are there any areas for improvement or something IMPRO Email Agency could have done differently?

We are an IT company and we have lots of people inside who were raising up issues in triggers, in systems related to the emails, sometimes I felt that agency should have flagged it before us, but I think it is working processes that can be improved by the communication from both sides, not only agency.  

BACKGROUND

Please describe your company and position.

I am the Cofounder of Valtorian

Describe what your company does in a single sentence.

Over 2 years, Valtorian has established a strong footprint in the field of software development. We've developed 50+ solutions using No-Code technology. We serve customers who need quick, efficient, and user-friendly digital solutions without the traditionally complex coding process. 

Our dedication to high standards guarantees that our clients are connected to tech professionals and inventive No-Code solutions that boost their company's progression. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IMPRO Email Agency to accomplish?

• Development of an effective email strategy . We aimed to enhance our email performance and ensure consistent communication with our subscribers.
• Setting up email deliverability. (Resolving the spam issue)
• Creation and management of email campaigns.

SOLUTION

How did you find IMPRO Email Agency?

• Referral
• Clutch Site

Why did you select IMPRO Email Agency over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from IMPRO Email Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Before our initial call, we arranged an audit with IMPRO. Our main interest was how to communicate effectively with our audience. So, right after the audit presentation, we asked: what would be an effective email strategy for us?

Based on the audit and our needs, IMPRO developed a detailed email strategy. The presentation was professional, and they answered all our questions thoroughly. This helped us decide to move forward with them.

During the strategy development, they identified a delivery issue that explained our low audience engagement. IMPRO’s tech team conducted a thorough analysis and resolved the spam problem, ensuring proper email delivery.

After fixing the technical issues and setting up the email campaigns, our audience was carefully segmented to receive relevant content on different devices. We started seeing positive results within the first month of working together, which is great.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After we approved the strategy and action plan, IMPRO immediately got to work, and it was clear they were really committed to helping us. We saw the first positive changes after resolving the delivery issues. Each recipient started getting interesting and easy-to-read emails.

Thanks to IMPRO’s well-crafted texts and attractive email designs, we keep our audience updated on news, useful info, events, and discounts. This led to a 25% increase in open rates and a boost in site visits. Engagement became more active and lively, which means the emails are reaching the right audience. Our audience really likes it.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently met deadlines and provided timely, thorough answers to all our questions. Overall, their project management was efficient and attentive to our needs.

What was your primary form of communication with IMPRO Email Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

IMPRO Email Agency's professionalism and friendly atmosphere were impressive.

Are there any areas for improvement or something IMPRO Email Agency could have done differently?

No, we liked their approach, everything was great.

BACKGROUND

Please describe your company and position.

I am the CEO of U-Hertz

Describe what your company does in a single sentence.

We specialize in creating custom AI solutions and Alexa skills for businesses and individuals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IMPRO Email Agency to accomplish?

• Set up email deliverability to our audience so that the emails reach the recipients and do not go to SPAM.
• Develop effective email marketing automation that is engaging for our visitors.
• Create attractive email template production for us.

SOLUTION

How did you find IMPRO Email Agency?

• Online Search
• Clutch Site

Why did you select IMPRO Email Agency over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from IMPRO Email Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Before our collaboration with IMPRO, we tried to send emails ourselves. Unfortunately, there were no results. We approached the IMPRO email agency with a request to solve this problem. The IMPRO team immediately started helping us and identified several issues that prevented our emails from reaching our recipients. It turned out they were going to SPAM.

Immediately after fixing this problem, we noticed a significant improvement in email deliverability to the recipients.

The next step was to implement email marketing automation to ensure our recipients received relevant content. After launching the first flows, we noticed increased interest from the recipients. The open rate and the number of clicks to our website increased.

Additionally, IMPRO's design department helped create email templates. The template designs turned out great! Our expectations were met! Thanks to the attractive design and engaging copy production, our recipients are interested and always up-to-date with our events and special offers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Already during our collaboration with IMPRO, we noticed that our emails were reaching the recipients. The emails were delivered to their inboxes. The open rate increased, recipients were interested in the content of the emails, and they clicked through to our website. As a result, traffic to our website increased.

Subscribers received email content that was interesting to them because IMPRO Email Agency effectively segmented our recipients, ensuring they received engaging content with relevant news and events. 

Of course, the design of the email templates was excellent!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are satisfied with our collaboration with IMPRO! They always responded to our requests and needs. Everything was done on time, efficiently, and with high quality.

What was your primary form of communication with IMPRO Email Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

Their willingness to help. Trust and well-organized internal processes within the agency. Confidence in what they do!

Are there any areas for improvement or something IMPRO Email Agency could have done differently?

We are satisfied with the collaboration. Everything was good.

BACKGROUND

Please describe your company and position.

I am the Owner of Komanda

Describe what your company does in a single sentence.

WordPress development firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IMPRO Email Agency to accomplish?

• Conduct an email marketing audit
• Develop an effective email strategy for our audience
• Create and send email campaigns

SOLUTION

How did you find IMPRO Email Agency?

• Referral
• Clutch Site

Why did you select IMPRO Email Agency over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from IMPRO Email Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our collaboration with IMPRO Email Agency began with an email marketing audit. We shared access to our ESP account, and the IMPRO team conducted a detailed email audit with charts and thorough explanations, showing where, how, and why our audience was inactive, what was working, and what was not. They also provided insights on how we could increase our revenue through email marketing reach. 

After reviewing the audit, we decided to take action! We agreed with IMPRO to develop an effective email strategy for our audience, targeting all website visitors. They helped us create the right mailing list. As a result, we saw an increase in the number of subscribers and active users, who gradually turned into customers. 

To keep our audience informed about our news (as we develop WordPress), share useful information, our case studies, and inform them how we can be of benefit to the subscriber - we decided to launch an Email Campaign Management. This is the third step in our workflow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In our opinion, the success of our collaboration lies in the fact that the people who visit our website leave their contact information. The email strategy they developed is successful. We noticed that our audience is segmented correctly. They receive content that is relevant specifically to them. 

After just one month of working together, we saw a 25% increase in the open rate. We think that personalization, done by the IMPRO team, played a positive role. Already in the first month of collaboration, we felt a significant influx of new visitors. They are active and interested in our news.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All agreements were met on time. If we had any questions, IMPRO was always available and glad to help us.

What was your primary form of communication with IMPRO Email Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

IMPRO Email Agency's professionalism and desire to help were impressive.

Are there any areas for improvement or something IMPRO Email Agency could have done differently?

Everything was great! 

BACKGROUND

Please describe your company and position.

I am the CEO of DreamApp Ltd

Describe what your company does in a single sentence.

DreamApp is a mental health platform that identifies mental health deviations early on by analysing patterns in dream descriptions and user conversations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IMPRO Email Agency to accomplish?

• Marketing automation
• Email layout
• In-app messaging

SOLUTION

How did you find IMPRO Email Agency?

Referral

Why did you select IMPRO Email Agency over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from IMPRO Email Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Email Design and Content Creation: The email content and design are crucial for capturing the recipients' attention and encouraging them to take action. The scope of work includes designing visually appealing email templates, writing compelling content, and incorporating relevant images and graphics.
• Email Automation and Delivery: To ensure efficiency and timely delivery of emails, the scope of work involves setting up email automation processes. This includes setting up triggers for automated emails, scheduling email delivery, and testing the emails for functionality and compatibility across different devices.
• Performance Tracking and Reporting: Tracking the performance of the email marketing campaign is essential to understand its effectiveness and make necessary improvements. The scope of work includes setting up tracking mechanisms, analyzing metrics such as open rates and click-through rates, and preparing reports on the campaign's performance.

Key Deliverables for an Email Marketing Campaign:

• Visually Appealing Email Templates: The email templates used for the campaign should be visually appealing and consistent with the brand's visual identity.
• Compelling Email Content: The email content should be well-written and compelling to capture the recipients' attention and encourage them to take action.
• Functional and Automated Email Processes: The email automation processes should be set up and tested to ensure timely and efficient delivery of emails.
• Performance Reports: The campaign's performance should be regularly tracked and reported, including metrics such as open rates, click-through rates, and conversion rates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increase in email open rates
• Increase in click-through rates
• Increase in conversions
• Growth of email list
• Decrease in unsubscribe rates
• Increase in sales

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very effective and efficient. They could keep track of tasks and deadlines and ensure that all deliverables were completed on time. They also regularly communicated with us to ensure our needs and expectations were met. One aspect that stood out to me was their responsiveness.

They were always available to address our concerns or questions and were quick to offer solutions. They were also open to feedback and made necessary adjustments to improve their performance. This showed an excellent level of dedication and commitment to meeting our needs.

What was your primary form of communication with IMPRO Email Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

I found the company's speed to be most impressive. They were able to develop and launch new products and services quickly, adapt to changing market conditions, and respond to customer needs promptly. Their efficient processes and agile approach allowed them to stay ahead of their competitors and maintain a strong presence in the industry.

Are there any areas for improvement or something IMPRO Email Agency could have done differently?

Adding Email Strategy for Mobile Apps Content Writing Full Cycle Email Management Including Design Services

BACKGROUND

Please describe your company and position.

I am the Marketing Lead

Describe what your company does in a single sentence.

beauty & cosmetics company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IMPRO Email Agency to accomplish?

• To help scale our email marketing and marketing strategy.

SOLUTION

How did you find IMPRO Email Agency?

Online Search

Why did you select IMPRO Email Agency over others?

Company values aligned

How many teammates from IMPRO Email Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Each month, Impro Email Marketing pitch a campaign strategy for approval. Once approved, the submit copy for additional feedback and approval. Lastly, design for each campaign is sent over for approval. Additional strategy for flows, pop ups, and SMS occur as well.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We would like to keep this aspect confidential and private. But we've seen a significant increase in our email marketing program.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Impro's project management is impressively efficient, delivering plans, content, and designs ahead of deadlines. With a firm grasp on email marketing and a deep understanding of our business, they provide unique, value-aligned solutions that prioritize our customers' needs.

What was your primary form of communication with IMPRO Email Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

What sets Impro apart is their deep understanding of our business. They don't just meet our needs; they craft tailor-made, customer-centric solutions that align with our core values. Additionally, they always bring fresh new strategy to us to help improve where we are.

Are there any areas for improvement or something IMPRO Email Agency could have done differently?

At this point in time, we can't pinpoint anything specific but we do know that there's always room for growth.

BACKGROUND

Please describe your company and position.

I am the CEO of TTRG

Describe what your company does in a single sentence.

TTRG is a dynamic and innovative company that works in close collaboration with over 25 fast-growing food and pet food companies to export their products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IMPRO Email Agency to accomplish?

• Build a global email marketing campaign platform.
• Help us create attractive and effect email campaigns, on a weekly basis
• Insure the best potential for our campaigns to stay out of "junk" folders.

SOLUTION

How did you find IMPRO Email Agency?

Other

Why did you select IMPRO Email Agency over others?

Great culture fit, Other

What was the size of IMPRO Email Agency’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Create impactful, creative and result oriented email campaigns.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• On time delivery
• Creative email
• Collaboration with our team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IMPRO’s knowledge of email marketing is impressive. We never knew there was so much “behind the scenes” that makes a difference with a campaign’s success. Their expertise has been invaluable, they have helped us achieve great results and grow our business. Roma and his team have always executed on time, which has been crucial for our business. Their reliability and consistency have allowed us to focus on other aspects of our business, knowing that the email campaigns are being handled efficiently and effectively.

The collaboration between our team and Roma’s has been wonderful. They feel like an extension of our company, and we appreciate their dedication and commitment to our projects. They have always been responsive to our needs, and it has been a collaborating and working with them. In light of the terrible situation in Ukraine, IMPRO has never wavered, which is an amazing feat.

What was your primary form of communication with IMPRO Email Agency?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to stay focused and committed to our projects, despite the challenging obstacles, has been truly impressive. In conclusion, I strongly recommend Roma and his team at IMPRO for any project. Their knowledge, reliability, and commitment to excellence make them an ideal partner for any business. We are grateful for the opportunity to work with them and look forward to many more years of collaboration.

Are there any areas for improvement or something IMPRO Email Agency could have done differently?

None that I can think of.

BACKGROUND

Please describe your company and position.

I am the CEO of IE Ivanchenko Serhiy

Describe what your company does in a single sentence.

We provide search engine optimization and contextual advertising services on Google.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IMPRO Email Agency to accomplish?

• Email Marketing
• Marketing Strategy

SOLUTION

How did you find IMPRO Email Agency?

Online Search

Why did you select IMPRO Email Agency over others?

High ratings

How many teammates from IMPRO Email Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with IMPRO to improve our email marketing strategy. They conducted a full review of our current setup and provided clear recommendations on how to enhance it.

They helped us set up and optimize automated emails, such as welcome emails, post-consultation follow-ups, and lead nurturing messages, all designed to improve the customer experience.

They also created email templates that align with our brand style and assisted with the technical setup, including integrating our tools, audience segmentation, and ensuring email deliverability.

Thanks to this collaboration, our emails are more visually appealing, more effective, and help us build stronger connections with our audience. We've noticed higher engagement and better interactions with the content we’re sharing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw clear improvements after launching the optimized email flows. The open rates saw a 15% increase, while click-through rates improved by 10%. Additionally, engagement from the welcome and follow-up emails increased by 20%. Overall, the performance was much stronger, and we felt more confident in our email strategy moving forward.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every deadline was met, but what really impressed us was how IMPRO handled unexpected issues. Once, an integration failed right before a campaign launch — they jumped in, fixed it in hours, and the email still went out on time. That kind of responsiveness builds real trust.

What was your primary form of communication with IMPRO Email Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about IMPRO was how deeply they understood our audience. They didn’t just send out emails — they built flows that felt personal and spoke our customers’ language. At one point, they even suggested segmenting based on behavior we hadn’t considered — and it boosted our open rates right away.

Are there any areas for improvement or something IMPRO Email Agency could have done differently?

While the collaboration was highly successful, we believe there’s room for improvement in communication regarding upcoming changes or strategy shifts.

BACKGROUND

Please describe your company and position.

I am the Project Manager of UM | Shopify Marketing Agency

Describe what your company does in a single sentence.

We grow Shopify stores from 4 to 6 figures in revenue using creative strategies in performance marketing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IMPRO Email Agency to accomplish?

• Help with email delivery issues for our audience
• Setting up automated emails
• Sending interesting campaigns that grab subscribers' attention

SOLUTION

How did you find IMPRO Email Agency?

Referral

Why did you select IMPRO Email Agency over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from IMPRO Email Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our company had an issue with email deliverability – not all of our subscribers were receiving emails, which led to a lower retention rate.

After connecting with the IMPRO team, we scheduled a meeting to discuss this in detail. We agreed on a plan that included analyzing and fixing email deliverability issues, as well as setting up automated email flows.

We also got interested in engaging email campaigns since we had heard great things about their results. The IMPRO team explained their importance and how they can bring value to our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Respond:

First, our email deliverability rate increased from 70% to 95%, meaning almost all of our emails were finally reaching subscribers' inboxes. This immediately helped boost engagement.

Next, we noticed a 30% increase in open rates and a 20% increase in click-through rates compared to our previous campaigns. This showed that subscribers were not only receiving our emails but also finding them interesting enough to engage with.

One of the biggest wins was our subscriber retention rate, which improved by 25% after fixing deliverability issues and launching more engaging campaigns. Since more people were receiving and interacting with our emails, they stayed connected with our brand longer.

Overall, working with IMPRO has made a huge difference. We are very happy with the results, and these improvements have had a direct, positive impact on our business!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The IMPRO team handled the project well, delivering everything on schedule and addressing our needs promptly. They communicated clearly and quickly solved any issues that came up, making the process easy and successful.

What was your primary form of communication with IMPRO Email Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed by IMPRO’s expertise, quick problem-solving, and clear communication. They improved our email performance and handled everything smoothly and on time.

Are there any areas for improvement or something IMPRO Email Agency could have done differently?

Overall, we were very satisfied with the collaboration. If anything, a bit more proactive sharing of new ideas or small optimizations could be helpful. But in terms of execution and communication, everything was excellent!