Ignite Visibility

BACKGROUND

Please describe your company and your position there.

iBUYPOWER is a Systems Integrator that builds custom and prebuilt gaming computers by assembling parts & components from top industry brands.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ignite Visibility?

iBUYPOWER needed granular SEO advice and implementation as we transitioned our website. Ignite's services, lead by Khalil and his team, helped us diagnose several issues regarding the back-end web development, ultimately boosting our SEO, while going above and beyond to transfer knowledge share to ensure our long-term success.

What were your goals for this project?

To diagnose fundamental SEO issues, while ensuring effective knowledge share. To increase and sustain our top ranking pages and keywords. To coordinate reach-out/PR campaigns for industry-related editorials.

SOLUTION

How did you select this vendor?

Our Web Development team had been speaking with Ignite for some time. When I was brought onto the Marketing team August 2019, the responsibility of the project was handed over to me for execution.

Describe the project in detail.

Khalil coordinated weekly calls and daily incremental improvements right from the beginning. His organization and patience with our workflow capabilities was essential to incremental growth of our SEO rankings.

What was the team composition?

Khalil lead a team that included: Digital PR Coordinator SEO Assistant Premium Content Creators

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Significant growth in primary keyword/landing page needs, as well as backlink audits, toxic URL redirects. However, the greatest value has been the knowledge share, as Khalil thoroughly demonstrated the proverb "Give a man a fish, and he eats for a day. Teach a man to fish, and he eats for a lifetime."

How effective was the workflow between your team and theirs?

Highly efficient and effective.

What did you find most impressive about this company?

We've been impressed by the talent and specialization of the consultants.

Are there any areas for improvement?

N/A

BACKGROUND

Please describe your company and your position there.

Extraordinary Conceptions is an International Surrogacy and Egg Donations Agency. We match egg donors and/or surrogates with Intended Parents from all over the world and run the cycles from start to finish. My name is Erica Renkke - I am the Marketing Director for EC.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ignite Visibility?

We have been working with Ignite for almost 4 years on our SEO, Google and paid media, blogs, press releases, landing pages, infographics, outreach and more.

What were your goals for this project?

To gain more exposure in the US and Canada in order to be number one in our field.

SOLUTION

How did you select this vendor?

An EC employee took a class at UCSD and got to know the teacher who happened to work for Ignite.

Describe the project in detail.

It's not just one project. It has been an ongoing growth of opportunities for our agency to grow.

What was the team composition?

We have a whole team from Ignite including the Account Manager, SEO specialists, social media, blog writers, etc Anytime our needs change, we are accommodated with a new team member who has the knowledge and experience we need.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our clientele base has grown exponentially each year, along with being in a number one position in our industry.

How effective was the workflow between your team and theirs?

Communication through email and Basecamp is very effective. Weekly and biweekly meetings are very helpful.

What did you find most impressive about this company?

They have always been able to meet our needs in a very unique business. There has been a huge learning curve for our team from Ignite and they have always accepted the challenge.

Are there any areas for improvement?

We always want to continue to grow and are now looking to do so in the UK and EU. So we will be looking to Ignite for their expertise on this new venture.

BACKGROUND

Please describe your company and your position there.

I'm the founder of a healthcare training company in Orange County California. I'm responsible for the growth and overall direction of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ignite Visibility?

We hired Ignite Visibility to take care of our digital marketing and SEO.

What were your goals for this project?

To bring in more customers, secure ourselves as a thought leader in the industry, and ensure our content was available to people looking for life saving training.

SOLUTION

How did you select this vendor?

I have known John (Co-Founder, Ignite Visibility) since very early on in his SEO career. His knowledge and drive was apparent from the start and we were a great fit because both of our company values were in line.

Describe the scope of their work in detail.

Ignite Visibility manages all of our digital strategy, PPC, and also assists with social media.

What was the team composition?

I've worked closely with many different members of their team over the years. Eric (Account Manager, Ignite Visibility) is currently the pointman on our account and he has been fantastic. Since the beginning we've been able to experience a wide variety of their team members and each has had a unique perspective on digital marketing which has helped our business grow.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since the beginning, Ignite Visibility has come through on all of their deliverables. Our sales have increased along with our brand awareness. They are a huge asset to our team.

How effective was the workflow between your team and theirs?

The workflow has been simple and we manage the process through a Basecamp account and weekly calls.

What did you find most impressive about this company?

John Lincoln and his team provide a great service with integrity. Their company values are strong and we continue to work with them every year.

Are there any areas for improvement?

No, they've continued to impress us.

BACKGROUND

Please describe your company and your position there.

I was the Associate Director of SEO for an online marketplace business. I was responsible for the strategic direction and execution of our SEO program and partnered with internal stakeholders to ensure that new projects were carried out with SEO best practices in mind.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ignite Visibility?

Ignite Visibility provided SEO consulting services - including monthly metrics reports for our US-based website. Additionally, Ignite Visibility supported the growth of new international domains by providing on-page requirements, SEO-friendly content and link outreach and procurement services.

What were your goals for this project?

For our US-based website, our goals were to improve rankings and traffic for our marketplace pages. Specifically for our international initiatives, our goal was to increase search engine rankings and traffic for target keywords. This was achieved by improving the domain authority of new ccTLDs, and introducing optimized content across our marketplace pages.

SOLUTION

How did you select this vendor?

Our relationship with Ignite Visibility goes back more than a decade. However, our decision to renew with Ignite Visibility was made due to their accommodation on budget and their flexibility in updating our agreement to focus on services that best fit our needs - such as link outreach and content development. As Ignite Visibility has grown, John has remained involved in our contract and has continued to provide valuable input that cannot be easily replaced.

Describe the project in detail.

Over the course of the project, we worked with Ignite Visibility on multiple initiatives to help improve our rankings and traffic. Specifically, they helped us revise and add new optimized content to our most valuable marketplace pages. They conducted link outreach by identifying relevant, high-authority blogs and websites to link back to our global sites. They also provided ongoing consultation related to site maintenance and various migrations.

What was the team composition?

Our direct line of communication was through a project manager, but we also remained in close contact with the owner. He always goes above and beyond to keep up-to-date with our business and provide input when needed. We also worked with a content editor, a copywriter and a linking specialist on an as-needed basis.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Following targeted link campaigns for our international domains, we saw exponential growth - with one of our sites seeing YoY traffic growth of over 1000% later in the engagement. As a result, we were able to displace established brands in growth markets and expand our global presence. Ignite Visibility also helped us resolve a manual action penalty related to UGC spam, which had been in-effect for more than a year.

How effective was the workflow between your team and theirs?

The team has been great to work with. They are flexible with scheduling and sensitive to tight deadlines on urgent deliverables. Typically, we met weekly to check-in on various projects. We also used Google Docs, where we could see real-time updates for content and link-related projects. SEO reports were also shared on a monthly basis.

What did you find most impressive about this company?

The most impressive aspect has been John’s involvement in our account. Having his historical knowledge of the site, his point of view and his passion for our business have been indispensable. While Ignite Visibility went through high growth over the course of our relationship, John always made himself available, and even came out to meet with us on-site.

Are there any areas for improvement?

As with many external partners, transparency into the team’s process and proactive approach could stand to be improved. While we used Basecamp and Google Docs to track our projects, these were not always updated in real time. Status updates were otherwise provided during weekly calls.

BACKGROUND

Introduce your business and what you do there.

I’m a co-owner and co-founder of The Wildland Trekking Company. We lead guided hiking, backpacking, and adventure vacations around the world. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ignite Visibility?

We hired Ignite Visibility as our Google Ads management consulting firm. We were looking to reduce our ad spend and increase its return.

SOLUTION

What was the scope of their involvement?

Ignite Visibility manages our Google Ads account. They revamped the campaign to offer a more customized level of management. We’ve expanded our engagement, and the team also now does social media advertising for us (primarily through Facebook). 

What is the team composition?

We’ve worked with three people, including a project manager, an account manager, and a person dedicated to our social media advertising campaigns.

How did you come to work with Ignite Visibility?

We had another Google Ads manager that we were working with, but the results they produced declined quickly afterward. We looked around for another management company to do an audit of our account. Ignite Visibility had excellent reviews and seemed to be a reputable company. 

How much have you invested with them?

We’ve spent $25,000 on their services.

What is the status of this engagement?

We started working together in February 2019, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our cost per click (CPC) and bounce rates have gone down, while our total visits and engagement have grown significantly. We’ve seen 2–3 times more paid traffic as well. As a result, our conversion rate has increased.

How did Ignite Visibility perform from a project management standpoint?

Ignite Visibility does an excellent job managing our campaigns. We use Basecamp for most of our communication.

What did you find most impressive about them?

Our Ignite Visibility rep only has nine other accounts. With such a narrow focus, their team can provide highly customized service. We’ve seen the difference in quality with Ignite Visibility compared to our previous vendor, with whom our rep managed 120 accounts.

Are there any areas they could improve?

Ignite Visibility has only done an average job in resolving some tracking issues we’ve had. They also charge more for those services, and I wish it were covered by our regular fee.

Any advice for potential customers?

A client-vendor partnership is a two-way street. The service you get is often based on the quality of information and the level of involvement you provide as a client. Ignite Visibility is a good company, and I don't think customers have to do anything out of the ordinary to get a good result. 

BACKGROUND

Introduce your business and what you do there.

I’m the senior manager of digital and demand generation for Quip, a customer service messaging technology software. We enable different channels for businesses to communicate with their customers, such as text, web chat, AI, and bots.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ignite Visibility?

We needed an SEO and paid management partner who could grow our business as quickly as possible. We wanted them to do our lead gen and manage our online presence.

SOLUTION

What was the scope of their involvement?

Ignite Visibility did a keyword analysis and reviewed our campaign structure. They identify knowledge articles we should procure and help with backend strategies and guest posting. Before them, we’d worked with another firm, so Nick (Paid Media Specialist, Ignite Visibility) evaluated that existing structure and eased us out of it and into a better plan.

What is the team composition?

We have one main account manager and one specialist each for SEO and paid management.

How did you come to work with Ignite Visibility?

We’d worked with two previous vendors, but neither accomplished what we were paying them for. So, our team began reviewing other companies, having phone calls and discovery sessions with a few different agencies. We narrowed it down to three and eventually chose Ignite Visibility.

How much have you invested with them?

We’ve spent a total of $78,000. We spend $5,700 a month on SEO and about $1,500 on paid management.

What is the status of this engagement?

We started working together in January 2019, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

SEO has been a bit slow to get going, but that’s mostly because of our internal team. For paid, our conversion rates have gone from 7.5% to more than 10%, which makes a big difference. Impression share has also increased from 33% to over 60%.

How did Ignite Visibility perform from a project management standpoint?

We have weekly meetings where they provide an outline and summarize what we talked about, focusing on long- and short-term goals. I talk with Nick multiple times a day, and we also use Basecamp to track project progress.

What did you find most impressive about them?

Nick has been a critical component of our success; he’s dedicated to our project success and is always available. The team provides a clear roadmap for what they want to accomplish and how they plan to do it.

Are there any areas they could improve?

I’d like to hear more about their other customers’ successes to better see how Ignite Visibility is on the leading edge of their field.

Do you have any advice for future clients of theirs?

Be honest about what you need and clearly outline roles and responsibilities.

BACKGROUND

Introduce your business and what you do there.

I’m the managing partner at PinPoint Legal Marketing. We do lead generation for consumer personal injury attorneys. Our website is a resource for people who have been injured and are trying to decide what to do. We provide information, and if people want to discuss their situation with an attorney and get a free consultation, they fill out a form. We then reroute that information to one of our networks of attorneys.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ignite Visibility?

We needed help with SEO and PPC campaigns for our legal marketing firm.

SOLUTION

What was the scope of their involvement?

They help us with both the paid and organic search, strategy, and implementation for our lead generation site to get us more leads to sell to the lawyers.

We originally contracted them for our organic SEO efforts, which included content strategy, competitive analysis, and all of the technical market analysis to implement a plan to get more visibility. Once they proved themselves, we also contracted them to handle our paid search. They continue to help us with both.

With SEO, they helped us with keyword research. They also helped with the architecture of the website as we were redesigning it. We had a couple of technical issues where the site was hacked, and they have helped me work through that. They also helped to make introductions to other contractors who help me with website design and services of that nature. Additionally, they work with my API which intakes the leads that we sell to the lawyers to make sure they are valid. We have different fields on the form that need to post to our API and then get sent out to the client. They also worked on our landing page development, constant split testing, and optimization. They also worked with our AdWords campaign, passing data between our API and AdWords account.

What is the team composition?

I’ve worked with a variety of people. I interact most with Tim (Digital Strategist, Ignite Visibility) and Eric (Senior Paid Media Manager, Ignite Visibility). They are great. They’ve been patient with me through rough times when we had a losing campaign. They persisted and have done quite well. I also work with their director of digital strategy, who was my first project manager and is still involved. 

How did you come to work with Ignite Visibility?

We did a lot of research and read a lot of reviews. We favored hiring someone local to us for more face-to-face familiarity and relationship building. We narrowed it down to three agencies. Ignite Visibility appeared on a couple of national review lists for best SEO agencies. The fact that they were on these lists and that they were local made me inquire further. Ignite Visibility was helpful and willing to work with me on an incentive-based compensation model and a discount on their standard monthly quote. With SEO, you are looking at a long ramp-up time, especially in a competitive industry like ours, so I wanted someone who was going to be in it with me for the long haul. It took about a year before we were breaking even on my monthly spend, even after the discount.

How much have you invested in them?

We’ve spent between $100,000–$250,000. The monthly fee has been subtly increasing. SEO was around $5,000 per month, which is our base rate, and last month we paid them about $8,000. The paid advertising was in the $2,000–$3,000 range, which has grown steadily every month that our ad spend has gone up, and they receive a percentage of that. It is now in the $6,000–$7,000 range.

What is the status of this engagement?

We began working together in September 2017, and it’s an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our significant metrics are sellable leads and ad spend versus profit. When we started with Ignite Visibility, we were generating 0% of our leads in-house. As of March of 2019, we were at about 40%, which is a notable increase. Last month, we generated almost 1,000 leads internally.

How did Ignite Visibility perform from a project management standpoint?

They are good. We had weekly calls scheduled for a long time that recently went down to bi-weekly calls. They use Basecamp, but I don’t use it very much. They are there when I need them.

I only have good things to say about them. They are responsive and patient. Sometimes the ball gets dropped, but they are good about owning up to it and keeping me in the loop.

What did you find most impressive about them?

I appreciate their accountability. I never had good experiences with agencies before working with Ignite Visibility. They were the only agency that got me through rough periods, like when the site had been hacked, and I was bleeding money. It was tough in the beginning, but they were incredibly patient and talked me down off of ledges a few times. They helped me avoid impulsive reactions and see the worst in things. They were accountable and patient. They said it was tough at the moment but encouraged me to stick with it.

Are there any areas they could improve?

I am probably being unrealistic and pushing everyone around me way too hard, but sometimes I feel I move faster than they do. I want to keep going faster and faster, but they only have so many resources that they allocate per client. Sometimes, I find careless little mistakes, which can be a bit frustrating. 

Do you have any advice for potential customers?

Give it some time because no one knows what the right answer is from the beginning. If you take some time and run some testing and do some elimination, you can usually get there. My mistake in working with other agencies was when we tried a few things and lost some money, I called it quits and ran away upset. Be patient and let people work.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of operations for Inspection Certification Associates, a home inspection training company. We offer online or classroom training courses to become a certified or licensed home inspector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ignite Visibility? 

We wanted to improve our organic search rankings for key terms.

SOLUTION

What was the scope of their involvement? 

Ignite Visibility started with an exploratory process. We liked what we heard and decided to engage with them. They regularly post blogs and create social media content for us. Their main focus is on making improvements to our existing website content. They also develop new web pages that specifically address key search terms of prospective customers. 

We work closely with them on keyword research in terms of identifying the most relevant and highest converting keywords based on our industry experience. They rely on their SEO expertise to match our list with what they feel are the biggest opportunities. They also take a collaborative approach to updating the website, letting us review changes before they go live. They make some structural changes to the site in terms of the way certain pages link to one another and overall navigation. 

What is the team composition?

Our main contact is Seth (SEO project manager, Ignite Visibility). In total, we’ve worked with five people including a sales representative and a social media manager.

How did you come to work with Ignite Visibility? 

I initially found them on Clutch. I looked at other sites to cross-reference their positive reviews. We narrowed our list down to our top three and wanted to learn more about each agency. I judged them largely by how quickly each responded to our inquiry. Ignite Visibility got back to us right away. We set up a call, and it all fell into place. 

How much have you invested with them?

Our deal is $6,800 per month, so we’ve spent around $60,000 so far. 

What is the status of this engagement? 

The project started in June 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Ignite Visibility does a really good job. I'd be hard pressed to find anything that hasn't significantly improved from an SEO perspective. They’re helping us not only rank higher for terms where we already ranked, but also helping us rank for terms that we were not ranked at all before. As our organic rankings increase, we've seen that translate to significant increases to our revenue and bottom line earnings. It's a huge difference from our experience with other SEO providers in terms of the effectiveness of their efforts.

How did Ignite Visibility perform from a project management standpoint? 

Their team is excellent. Ignite Visibility is as close to perfect from a project management perspective as I can possibly give. We use email and Basecamp. Basecamp in particular works really well. We also have weekly phone calls. They produce a monthly report on how our keywords rank and how it’s changed month-over-month and year-over-year. 

Response time is key for me, and Seth is great. He has an “open phone” policy whenever something comes up. I can pick up the phone and call him anytime I have a question or need anything. He's been kind enough to provide us with his cell phone as well. 

What did you find most impressive about them?

Ignite Visibility has a unique ability to dial-in and get results on the key search terms. The previous provider delivered monthly increases in terms that aren’t relevant to us. It wasn’t helpful to improve on search terms that we knew didn't convert well or had a low search volume. Ignite Visibility is improving the high dollar, high volume search terms that matter most for us. We had mixed results in the past with improvements on the number one and number two search terms. Ignite Visibility can effectively drive results. 

Are there any areas they could improve? 

No, I can't think of anything at this point. 

Do you have any advice for potential customers? 

Pay attention to all of the details when evaluating SEO providers. Many of them make promises that they’re unable to deliver on. Look at a lot of reviews. Judge the companies based on the quality and timeliness of your initial interaction. If a company is responsive before you spend any money with them, that's usually a good sign of things to come.

BACKGROUND

Please describe your company and your position there.

I’m a senior project analyst at Extraordinary Conceptions. We connect egg donors and surrogate mothers to future parents around the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ignite Visibility?

We hired Ignite Visibility to improve our SEO and PPC both domestically and internationally. Our agency has three main client types, and due to the nature of the fertility industry, standard marketing practices & techniques are not typically successful. In our experience, successful strategies come from innovative ideas, patience, and quick thinking and action.

What were your goals for this project?

We wanted to improve our lead and conversion rates for all three client types, expand our international market, and dominate the local marketplace for one of our clients in particular.

SOLUTION

How did you select this vendor?

I was introduced to Ignite Visibility while taking a class at UCSD taught by Alan (Director of Strategy, Ignite Visibility). After completing the course, I continued to research his company and found they excelled in SEO and PPC. It took me over a year to convince our CEO that we needed Ignite Visibility to take us to the next level.

Describe the scope of their work in detail.

After signing with Ignite, we met a few times to introduce them to our brand and our unique industry. We discussed short term and long terms goals and strategies and worked up an initial plan of action. This included digital content, paid online ads, social media content, and some internal print media for our clients.

What was the team composition?

We’ve worked with their head of paid media, director of strategy, director of analytics and technology, and several paid social media experts. Other specialists have been brought on as needed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since working with Ignite, our key client-base has nearly doubled, and leads and conversion rates have also grown. SEO and PPC have both improved vastly, but PPC has contributed the most to our lead generation growth. Our paid campaigns have become so effective that we’ve doubled our spend and expanded our use of them to all three client types, instead of only one.

How effective was the workflow between your team and theirs?

Their communication has been excellent from the start. We use Basecamp for most of our interactions and hold a weekly call to ensure everyone is on track and deadlines are met.

For PPC in particular, their director of analytics and technology has consistently gone above and beyond in answering any questions we have. Their dedication to our account has surpassed that of every marketing agency we’ve worked with.

What did you find most impressive about this company?

Everyone is dedicated, knowledgeable, and easy to work with. One of the selling points for our CEO was the exclusivity clause in the contract. We'd worked with other agencies who partnered with our local competition and used unethical tactics. Having a team we can trust absolutely is necessary, and we've found that with Ignite Visibility.

Are there any areas for improvement?

Sadly, we’ve had a few people leave our specialized team, typically for promotions. While the transitions have been virtually seamless, we've been disappointed to lose such talented individuals.

BACKGROUND

Introduce your business and what you do there.

Our company is an online test preparation provider, offering tests ranging from nursing and teaching certifications to human resources and medical assistance. I’m the owner and president.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ignite Visibility?

Our initial engagement was to get organic keywords higher on Google and Bing. We’ve since expanded the work into other areas.

SOLUTION

What was the scope of their involvement?

They initially worked on our SEO. We recently added a CRO (conversion rate optimization) service from them, as well as a PPC service. They manage our paid Google, Bing, and Facebook advertising.

A lot of people from our company come from a programming background, but we’re less knowledgeable about the presentation layer. Ignite has given us some great ideas on how to optimize conversion rates, including changes for our shopping cart funnels and increases to our overall sales.

What is the team composition?

We work with three teams, each with a project lead. The SEO team is led by Burkan (Director of Digital Strategy, Ignite Visibility) as a technical project manager, who’s one of the best people I’ve ever worked with. He understands our business completely and goes out of his way to make sure that everything is done promptly.

We also have a CRO specialist who comes up with wireframes detailing how they think our site should look on mobile versus desktop, but in blueprint fashion. He does a great job of explaining the psychology and rationale of why we’d want things to flow in a certain way.

Finally, the PPC manager has also produced some good results from them so far. Everything’s trending in the upward direction.

How did you come to work with Ignite Visibility?

We’d never used an SEO provider before, although we have worked with PPC companies. We weren’t satisfied with our provider at the time, then Ignite was the first result we came across on Google—we figured that they must be doing something right.

We interviewed them and 3–4 other companies. What impressed us the most about Ignite was that they kept a smaller number of clients per project manager so that we would get more personalized attention. They did a free audit of our website and gave us a PowerPoint presentation on how they could improve it. It was clearly better than the other options, and we’ve been very happy with the service so far.

What is the status of this engagement?

We started working with Ignite in September 2018, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Ignite is the most productive subcontractor we’re working with, and this is why I agreed to review them. They’ve made a significant impact on the SEO side. Each month, more and more of our keywords are in the top 10, and they’ve more than doubled the keywords that are on the first page of Google and Bing. We’re now making more than what we’re paying them. In other words, it’s well worth the money. It’s hard to make a direct correlation between the changes they’ve made and the evolution of our Google keywords, but, given how many of them have moved up, there’s no question that our revenue is higher.

It’s the same with CRO. We’ve seen a bump since the work started, so we’ll be working with Ignite indefinitely. We’re very happy. The PPC is also rending in the right direction. Our click-through rates are up, and the return on ad spend has increased by about 15%.

How did Ignite Visibility perform from a project management standpoint?

They’re excellent. In fact, we’re slower to get back to them than they are to send information to us. They use an application called Basecamp, which keeps everyone in the loop—they assign to-dos to us, and we do the same. All the people who are supposed to get the information, get it.

There has been a little turnover on their side; it hasn’t really affected us, but it did worry me. It seems to have settled down, and they’ve told me that it’s something that typically happens in Q1 with companies like theirs. The core team of project managers has been steady, and there was no performance drop-off after they hired new people. Burkan is their strongest member, in my opinion.

What did you find most impressive about them?

I appreciate the weekly calls. With the other companies we’ve used, there was nothing scheduled, and we’d have to proactively call them. Every week, Ignite goes over our metrics and performance, and they’ve given us an online dashboard so that we have to wait for the weekly meeting. They have a lot of great tools and are transparent about what they do. They’ll even tell us what software they use to retrieve this information. Their transparency is definitely top-notch, above our old company’s.

Are there any areas they could improve?

The turnover was the only thing that concerned me. It affected the SEO and the PPC work, but it couldn’t be avoided. In an ideal world, we’d like to work with the same people all the time, but that doesn’t happen. It’s the fact that there are dozens and dozens of SEO companies near each other in the California region.

Do you have any advice for future clients of theirs?

Listen to what they say as they really know their stuff and do a great job of maintaining communication. Weekly meetings aren’t just optional; we have them on our calendars as a recurring event, with all three teams. Using Basecamp streamlines that whole process. They do a good job of enabling us to see what’s going on, while not being inundated. So far, we’ve achieved results in all three projects we’ve engaged with them on.