E-Commerce Development for E-Commerce Software Co
- E-Commerce Development
- Confidential
- Oct. - Nov. 2025
- Quality
- 5.0
- Schedule
- 4.0
- Cost
- 4.5
- Willing to Refer
- 5.0
"Their combination of technical expertise, professionalism, and customer-first attitude truly sets them apart."
- Other industries
- Bhavnagar, India
- 11-50 Employees
- Online Review
- Verified
Identixweb Limited integrated and configured the Shopify Post Purchase Upsell app for an e-commerce software company. The team aligned the upsell flow with the checkout process and customized offer layouts.
Identixweb Limited's work resulted in increased post-purchase conversions, a rise in average order value, and higher customer engagement. The team was responsive, cooperative, and attentive to the client's needs. Identixweb Limited delivered quality work and provided clear guidance and support. This review is an update by the client company. The original content is located below the new review.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a Software Developer at Milople Technologies Pvt Ltd.
Describe what your company does in a single sentence.
Milople Technologies Pvt Ltd. is a company that builds and delivers e-commerce software, custom-coded stores and extensions, and mobile/web solutions to help online retailers run high-performing, feature-rich digital stores.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Identixweb Limited to accomplish?
- I hired Identixweb Limited to implement their SellMore Post Purchase Upsell app to help increase my store’s average order value, optimize post-purchase conversions, and create seamless upsell offers immediately after checkout.
SOLUTION
How did you find Identixweb Limited?
- Online Search
- Clutch Site
Why did you select Identixweb Limited over others?
- High ratings
- Pricing fit our budget
- Good value for cost
- Highly Recommended
How many teammates from Identixweb Limited were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope of work involved integrating and configuring the Post Purchase Upsell app from Identixweb Limited to enhance my store’s post-purchase revenue strategy. Identixweb was responsible for setting up the app, aligning the upsell flow with my existing checkout process, and customizing offer layouts to match my store’s brand. Their team assisted with creating high-converting one-click upsell offers, testing multiple product combinations, and ensuring seamless functionality across all devices and payment gateways. They also optimized the display rules, triggers, and conditions so that customers would receive relevant, personalized upsell suggestions immediately after completing their initial purchase. Additionally, they provided guidance on best practices, helped troubleshoot minor integration issues, and ensured the app worked smoothly within my Shopify environment.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The project delivered clear, measurable improvements, including an increase in post-purchase conversions, a noticeable rise in average order value, and consistent revenue from new one-click upsell offers. The upsell flow worked smoothly, and we saw a measurable lift in customer engagement immediately after checkout.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Their project management was good, and although there were a few minor delays, the team remained responsive and cooperative throughout the process. They listened to my requirements, addressed my queries clearly, and ensured the final setup met my expectations. Overall, the communication was smooth, and despite slight timing adjustments, they delivered quality work and handled my needs professionally.
What was your primary form of communication with Identixweb Limited?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What impressed me most about Identixweb was their deep knowledge of their own product and their ability to customize it exactly to my requirements. Their support team was highly responsive, the guidance they provided was clear, and they went beyond basic setup to ensure the app delivered real value. Their combination of technical expertise, professionalism, and customer-first attitude truly sets them apart.
Are there any areas for improvement or something Identixweb Limited could have done differently?
Overall, the experience was excellent. If anything, small improvements in delivery speed would make the process even smoother, but this did not affect the final outcome or the quality of their work. The team performed very well, and I’m satisfied with the results.
UPDATED REVIEW
This review was published on November 14, 2025.
Charmy
Product Head, E-Commerce Development CompanyeCommerce
Bhavnagar, India
11-50
Oct 2025 - Nov 2025
Less than $10,000
Project summary
Identixweb Limited developed a Shopify website for an e-commerce development company. The team created a custom Shopify theme, uploaded products, integrated payment gateways, and implemented basic SEO.
Feedback summary
Identixweb Limited successfully met the client's expectations, delivering a fully responsive website that loaded under three seconds. The team provided excellent project management, adhering to the schedule and responding promptly to the client's requests. Their technical expertise stood out.
BACKGROUND
Please describe your company and position.
I am the Product head of an e-commerce development company.
Describe what your company does in a single sentence.
eCommerce development company.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Identixweb Limited to accomplish?
Develop a cosmetics store on Shopify.
SOLUTION
How did you find Identixweb Limited?
Referral
Why did you select Identixweb Limited over others?
Pricing fit our budget
Good value for cost
Referred to me
How many teammates from Identixweb Limited were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Store Design & Layout
Custom Shopify theme tailored to the cosmetics brand identity.
Responsive design for desktop, tablet, and mobile devices.
Branded homepage, product listing pages, product detail pages, and blog/news section.
Integration of high-quality product images, banners, and promotional sections.
Product Management
Upload and organize up to [insert number] products with images, descriptions, and SKUs.
Implement product categories, filters, and search functionality for easy navigation.
Shopping & Checkout
Secure shopping cart and checkout system.
Multiple payment gateway integration (e.g., Shopify Payments, PayPal, credit cards).
Shipping configuration including rates, zones, and fulfillment options.
Tax setup as per business requirements.
Functional Features
Customer account registration and management.
Wishlist and product review functionality.
Newsletter subscription integration.
Social media links and sharing features.
SEO & Performance
Basic on-page SEO setup (meta titles, descriptions, and alt tags for images).
Store speed optimization and mobile-friendly configuration.
Training & Documentation
Provide admin training to manage products, orders, and content.
Documentation on how to update and maintain the Shopify store.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Website Performance
Page load time: Optimized to load under 3 seconds on desktop and mobile.
Mobile responsiveness: 100% of pages tested and fully responsive across devices.
Bounce rate: Reduction in bounce rate compared to previous website (if applicable).
2. E-Commerce Metrics
Number of products uploaded and organized: e.g., 150+ SKUs properly categorized.
Checkout completion rate: Increase in completed purchases due to optimized checkout flow.
Payment gateway functionality: 100% successful transactions tested before launch.
3. User Engagement
Average session duration: Increased time visitors spend on the site.
Newsletter sign-ups: e.g., 200+ new subscribers in first month.
Customer reviews and ratings: Collection of first set of product reviews after launch.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The quality of the development of our Shopify cosmetics store has been exceptional in terms of project management as they adhered to a schedule and delivered project goals in a timely manner. This includes the design mockups, addition of products to the site, and functionality integration as per the agreed timeline. There was a clear plan in place for each phase of the development process, and all deadlines were honoured without delays.
The team was always available to respond to our requirements and requests promptly. We received timely feedback on our questions or asked for changes and provided practical solutions. They maintained clear lines of communication with us throughout the development process, providing us with updates and outlining the next steps for the project, which allowed for a smooth, transparent and stress-free experience for both of us. The overall project management displayed professionalism, reliability and a focus on client satisfaction.
What was your primary form of communication with Identixweb Limited?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
When we looked at this company, what stood out most was their technical expertise as well as client-focused attitude.
Rather than just building a Shopify store, they took the time to learn about our brand, our products, and our customers and then created a beautiful, functional website based on that information.
They were able to see potential problems before they happened and to make suggestions for improvements before they became an issue.
For example, while working on our website, they optimized site speed and improved user experience, constantly exceeding our expectations.
The professionalism, responsiveness, and innovative solutions of this team made the entire experience easy and fun!
Are there any areas for improvement or something Identixweb Limited could have done differently?
Overall, our experience with Identixweb Limited was good, but we feel that there could be some room for improvement when it comes to providing proactive updates when there are delays/revisions (even minor). even though all milestones were ultimately delivered on time, it would have been beneficial to have additional status check-ins for smaller tasks throughout the process to create an even smoother transition and better keep us informed.
STAR RATINGS:
Overall rating: 5
Quality: 5
Cost: 5
Schedule: 5
Willing to refer: 5
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
4.0On time / deadlines
-
Cost
4.5Value / within estimates
-
Willing to Refer
5.0NPS