Hosco Recuperação de Dados

BACKGROUND

Please describe your company and position.

I am the social media analyst at a nonprofit organization

Describe what your company does in a single sentence.

Since 1994, we have worked alongside indigenous, quilombola, and extractive communities—our long-standing partners—to develop solutions that protect their territories, strengthen their culture and traditional knowledge, raise their political profile, and develop sustainable economies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hosco Recuperação de Dados to accomplish?

• The scope of the project was to reverse a data loss incident on a Dell NX3240 storage system. We recovered all the requested data even ahead of schedule and facilitated the restructuring of the environment. The recovery was successful and the objectives were achieved.

SOLUTION

How did you find Hosco Recuperação de Dados?

Referral

Why did you select Hosco Recuperação de Dados over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Hosco Recuperação de Dados were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had a problem with our Dell EMC NX3240 equipment, consisting of two virtual disks (VDs in a RAID array with SAS disks), one with 3 SAS HDDs and the other with 10 SAS HDDs. Hosco was recommended to us in a technical forum with expert participation, which already demonstrated the company's credibility.

From the first contact, the service was extremely professional, agile, and always very clear. All stages were explained in detail, from the initial analysis to the final recovery process. The team demonstrated total attention to the case, maintaining constant and secure communication.

The result exceeded our expectations: in addition to successfully recovering the data, the entire process was quick and precise. We recommend Hosco with complete confidence for the excellent service provided.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Full recovery of the folders we specified, based on the number of files and total size.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Quick answers to our questions and delivery well before the agreed deadline.

What was your primary form of communication with Hosco Recuperação de Dados?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Without a doubt, their professionalism stood out.

Are there any areas for improvement or something Hosco Recuperação de Dados could have done differently?

I have nothing negative to say about them.

BACKGROUND

Please describe your company and position.

I am the Cloud Engineer of TU Delft

Describe what your company does in a single sentence.

TU Delft is a university in the Netherlands that focuses on engineering, technology, and applied sciences. It does research and teaching in areas like engineering, architecture, computer science, and design. The university works a lot with industry and governments to solve real-world problems. It’s especially known for innovation, sustainability, and practical solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hosco Recuperação de Dados to accomplish?

• Restore access to a Dell PowerVault MD36x0 virtual disk (LUN) that became inaccessible without a clear cause, and recover the client’s critical Proxmox VM data from the affected storage—avoiding a full rebuild of the environment and minimizing downtime and business impact.

SOLUTION

How did you find Hosco Recuperação de Dados?

• Online Search
• Referral

Why did you select Hosco Recuperação de Dados over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Hosco Recuperação de Dados were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to recover some virtual machines running on a LUN from a Dell PowerVault, which was a storage from a Proxmox host. The datastore became unavailable because of unknown reasons and, to our surprise, the only available backup was not working. Hosco managed to assess the situation doing physical and logical diagnostics, and reconstructing the whole data structure from lower to upper-level, using their proprietary tools. They effectively mapped the available data and recovered all the available parts.
The deliverables were the restored Proxmox storage (which is equivalent to VMware datastore) and its virtual machines even before the estimated deadline.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Recovered virtually all requested VMs and data (client-validated), avoided a full storage/environment rebuild and related losses, and delivered selected files with integrity checks for safe resumption of operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management ensured proper communication between the parts involved. They managed to respond to all of our needs in a data loss scenario, which is undoubtedly very stressful. 

What was your primary form of communication with Hosco Recuperação de Dados?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their proprietary tools to recover the data. 

Are there any areas for improvement or something Hosco Recuperação de Dados could have done differently?

Improve their website clarity

BACKGROUND

Please describe your company and position.

I am the Systems Analyst of Crominus

Describe what your company does in a single sentence.

Website Creation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hosco Recuperação de Dados to accomplish?

• Data Recovery

SOLUTION

How did you find Hosco Recuperação de Dados?

Referral

Why did you select Hosco Recuperação de Dados over others?

• High ratings
• Close to my geographic location
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved a critical data recovery intervention on a production HP ProLiant server following multiple physical disk failures reported by the iLO interface, which had caused the RAID array to collapse and the VMware VMFS datastore to become corrupted. The technical process encompassed the stabilization of failing drives in a laboratory environment, the virtual reconstruction of RAID parameters to bypass the failed controller, and the specialized repair of file system metadata to regain access to the volume. Key deliverables for this project included the successful reconstruction of the logical RAID volume, a fully mountable and consistent VMFS datastore, and the restoration of all virtual machines in a functional and bootable state, accompanied by a final integrity report confirming the total recovery of the organization’s data.       

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project achieved a one hundred percent recovery rate of all mission-critical virtual machines, ensuring that every recovered disk image was fully bootable and free of corruption. By successfully repairing the VMFS datastore and reconstructing the logical RAID volume despite the physical hardware failures reported by the iLO, the service eliminated the need for a manual rebuild of the entire server environment. This resulted in a significant reduction in downtime and avoided dozens of hours of manual labor, ultimately preserving the total integrity of the organization’s data capital and restoring operational continuity without any missing records or data gaps.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was highly efficient and followed a structured process that began with a detailed intake form and the physical delivery of the equipment. Communication was handled smoothly through messaging, and the team provided consistent progress reports throughout the recovery stages to keep me well-informed. They successfully delivered the recovered data on time, meeting our needs by maintaining professional transparency and fulfilling the project objectives as promised.

What was your primary form of communication with Hosco Recuperação de Dados?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of the company was their ability to handle the entire recovery stack, moving seamlessly from physical hardware repair to complex virtual file system reconstruction. While many providers only offer raw data extraction, their unique expertise in repairing corrupted VMware datastores allowed us to recover fully bootable virtual machines rather than just disjointed files. This technical proficiency, combined with a transparent reporting process that provided constant peace of mind during a high-stakes crisis, truly sets them apart as specialists in enterprise-level disasters.

Are there any areas for improvement or something Hosco Recuperação de Dados could have done differently?

The most notable area for improvement would be the implementation of a real-time tracking portal. While the manual reports you received were satisfactory, a dedicated dashboard where clients could see the exact stage of their RAID reconstruction or disk imaging in real-time would provide even greater transparency and reduce the need for manual check-ins.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of OpenTechs, an IT company that does content creation, live shows, and technology solution reselling.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hosco Recuperação de Dados?

We needed help with data recovery.

SOLUTION

What was the scope of their involvement?

We used Hosco Recuperação de Dados as our official data recovery partner to support customers when a data-loss incident couldn’t be resolved through standard backup/restore (e.g., missing or incomplete backups, corrupted repositories, or storage failures affecting NAS/RAID environments). Hosco helped address critical business problems such as unplanned downtime, loss of production data, and the need to restore operations quickly under strict confidentiality (including NDA when required). Our scope was incident-driven and typically included technical triage, physical and logical diagnostics, RAID parameter identification and logical reconstruction, secure data extraction, and integrity validation prior to handover.

What is the team composition?

We worked with 2–5 teammates from Hosco Recuperação de Dados.

How did you come to work with Hosco Recuperação de Dados?

They were referred to me.

How much have you invested with them?

We spent around $1,000.

What is the status of this engagement?

We worked together from August–November 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In a recent customer engagement referred by our team, Hosco Recuperação de Dados recovered approximately 90% of the critical data and helped restore operations in about four days, avoiding a full storage rebuild and significantly reducing operational impact. Overall, they recovered 100% of the lost data.

How did Hosco Recuperação de Dados perform from a project management standpoint?

They delivered on time. We communicated through virtual meetings.

What did you find most impressive about them?

They were very professional and had exclusive software developed by them.

Are there any areas they could improve?

No, it was perfect.

BACKGROUND

Please describe your company and position.

I am the CEO of BR INFO

Describe what your company does in a single sentence.

Cybersecurity , service desk and It infrastructure 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hosco Recuperação de Dados to accomplish?

• The project was successfully completed. We recovered 100% of the requested data and restored operations in less time than expected, avoiding the need for a full reimplementation of the environment, including repairing the critical VGs and LVs on the AIX storage.

SOLUTION

How did you find Hosco Recuperação de Dados?

Online Search

Why did you select Hosco Recuperação de Dados over others?

• High ratings
• Great culture fit
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Data recovery from a legacy IBM system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Full data recovery!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, we receive feedback on the process during the process.

What was your primary form of communication with Hosco Recuperação de Dados?

Email or Messaging App

What did you find most impressive or unique about this company?

Professionalism and technical skills

Are there any areas for improvement or something Hosco Recuperação de Dados could have done differently?

I have nothing to add; for us, the service and attention were perfect.