Fyresite

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of intice

Describe what your company does in a single sentence.

intice® provides a full suite of lead conversion tools and marketing automation tools, including the patented intice® Leadmaker overlay, intice® Trademaker: Trade Evaluation Tool, intice® Dealmaker® a Digital Retailing Application for customers, who are demanding more control and transparency in the buying process and who are looking to reduce the amount of time needed inside a dealership for their car purchase.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fyresite to accomplish?

• we needed a complete structural transformation that could support high-volume user interactions, integrate with multiple backend APIs, and elevate the overall user experience.

SOLUTION

How did you find Fyresite?

Clutch Site

Why did you select Fyresite over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Fyresite were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fyresite took full ownership of the challenge and delivered a holistic solution tailored to the specific nuances of our business model. Their work began with a discovery phase that included deep consultations with our internal development and marketing teams. They took time to understand the mechanics behind our tools from the Leadmaker overlay to Dealmaker and Trademaker  and proposed a strategy that didn’t just re-skin the system, but reimagined how our platform could work smarter.

They rebuilt our e-commerce infrastructure on a highly adaptable architecture, integrating a custom content management system with API hooks for our proprietary apps. The development also included a robust fulfillment dashboard that tracks Visa card requests and shipments in real-time. They designed a modern interface for dealership users and embedded detailed analytics tracking using Google Tag Manager and Data Layer scripts, ensuring we could continue measuring campaign performance with clarity.

On the front end, the result was a lightning-fast, mobile-first platform that feels intuitive for every stakeholder dealers, customers, and our internal ops team. Fyresite also handled end-to-end QA, cross-browser testing, and even trained our internal team post-launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

One of the most noticeable outcomes was the drastic reduction in support tickets related to order errors and system timeouts. With our old platform, many dealerships struggled with time-sensitive incentive card orders especially when ordering in bulk. Post-launch, those issues simply evaporated. The new flow is fluid, accurate, and incredibly efficient. Dealers have shared unsolicited feedback praising the new order interface, and our internal customer success team reported a smoother onboarding process for new clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fyresite’s project management was disciplined and transparent from day one. They provided structured weekly updates, used a shared project board to manage progress, and always had someone available when our team needed clarification or had urgent questions. Even when unexpected scope adjustments emerged, they were responsive and flexible never compromising on quality or commitment.

What was your primary form of communication with Fyresite?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Fyresite was their ability to bridge creativity with logic. Many development firms we’ve worked with in the past leaned heavily on either visual design or technical execution, but Fyresite merged both with elegance. They didn’t just deliver code; they delivered solutions that work beautifully and intuitively for our users.

Are there any areas for improvement or something Fyresite could have done differently?

If there’s one thing we might have liked to see improved, it’s their documentation handoff. While their developers were always on standby to walk us through system details, we found some backend API documentation could have been more structured. However, they were quick to fill in those gaps when asked, and it didn’t delay any part of our go-live process.

BACKGROUND

Please describe your company and position.

I am the Licensed Realtor of Nebraska Realty

Describe what your company does in a single sentence.

Nebraska Realty is a name we believe proudly reflects the professional, hard working and service-oriented values of our employees.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fyresite to accomplish?

• Our goal for Fyresite was to create a powerful, e-commerce-enabled digital platform that not only showcased our property listings and services but also allowed seamless interactions for homebuyers, sellers, and agents alike.

SOLUTION

How did you find Fyresite?

• Online Search
• Clutch Site

Why did you select Fyresite over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Fyresite were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fyresite approached the project by first understanding our brand's evolution, our expansion plans, and the unique culture that drives Nebraska Realty. The scope of work was extensive. It began with discovery workshops where their team sat down with our internal stakeholders to map out user journeys, content needs, and key features. From there, they moved into designing a custom frontend that married modern UI with intuitive UX.

The backend development was even more robust. They built a custom e-commerce engine tailored for real estate transactions, with features like automated listing uploads, agent account creation, property bookmarking, scheduling tools, and a resource hub for legal and educational materials. Their integration of our CRM and MLS data into the new platform allowed for real-time listing updates and deeper client insights. They also created mobile-responsive components and ensured ADA compliance throughout the platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new platform changed the game for us. Not only did it improve the quality of leads coming through our site, but it also gave our agents the tools to convert those leads without jumping between platforms. Clients appreciated the convenience of browsing listings, booking consultations, and submitting forms without leaving the site or waiting for a callback. Internally, we also benefited from the simplified workflows Fyresite helped automate saving time for our team to focus on service delivery rather than admin tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was another area where Fyresite excelled. They assigned a dedicated project manager who held weekly check-ins with our team, promptly addressed any blockers, and maintained a living timeline of deliverables. Whether it was a last-minute change to the search filters or an unexpected plugin conflict during testing, they responded swiftly and transparently. Even when we encountered internal delays on our end, Fyresite showed flexibility while still helping us stay on track.

What was your primary form of communication with Fyresite?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most was their ability to anticipate our needs before we verbalized them. Fyresite wasn’t just checking boxes; they genuinely cared about making the solution work for our audience and our future. Their design sense is exceptional, but what impressed us more was their strategic thinking. They didn’t give us a template they gave us a platform that feels like it could only have been made for us.

Are there any areas for improvement or something Fyresite could have done differently?

As for areas of improvement, perhaps they could expand their post-launch support hours or provide a more structured onboarding session for non-technical staff. While they were always available when needed, a few team members would have benefited from a more formalized training resource early on.

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of Cregor Adventures

Describe what your company does in a single sentence.

Cregor Adventures designs and delivers personalized, small-group travel experiences that immerse clients in the culture, nature, and hidden gems of the world’s most captivating destinations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fyresite to accomplish?

• We turned to Fyresite with a clear objective: reimagine and rebuild our digital storefront into a dynamic, intuitive, and inspiring platform where travelers could begin their journeys with us before ever boarding a plane.

SOLUTION

How did you find Fyresite?

Clutch Site

Why did you select Fyresite over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Fyresite were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fyresite approached our vision with a remarkable blend of curiosity, creativity, and strategic precision. The scope of work extended far beyond just building a booking engine. They undertook a complete overhaul of our digital presence, starting with a thorough UX/UI audit, competitor analysis, and user journey mapping.

From there, they designed a fully customized e-commerce solution tailored to our multi-tiered offerings—group excursions, tailor-made packages, and special interest trips. The platform now dynamically showcases each destination with rich visual content, interactive itineraries, availability-based booking, and integrated payment processing. They also implemented a robust backend for our team, giving us the ability to manage inventory, pricing structures, travel calendars, and even customer inquiries without external dependencies. Key deliverables included: mobile-responsive site design, secure checkout flow, multilingual support, and CMS integration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

One of the earliest signs of success came not through metrics but through feedback both internal and external. Our travel consultants reported that customers were arriving at consultations far more informed and excited, having already interacted with our platform in meaningful ways. Website engagement time increased significantly, and we began noticing that more bookings were being completed independently without the need for manual follow-up.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fyresite’s project management style was both rigorous and refreshingly adaptive. They conducted weekly sprints with clear deliverables, held bi-weekly review meetings with our team, and were always prompt in responding to feedback. Midway through the build, we requested a new Build Your Journey quiz feature something that hadn’t been in the original scope. They embraced it without hesitation, brought it to life with elegance, and it's now one of the most popular tools on our site.

What was your primary form of communication with Fyresite?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Fyresite was their ability to translate abstract brand emotion into functional digital experiences. They didn’t just build a website; they told our story through structure, design, and interaction. Their team demonstrated a genuine respect for our brand and an admirable refusal to settle for generic solutions.

Are there any areas for improvement or something Fyresite could have done differently?

None, Fyresite helped us evolve from a static, brochure-like site to a living digital platform that now serves as the starting point of every Cregor Adventures experience. Their work has not only improved operations it’s reignited how we share our passion with the world.

BACKGROUND

Please describe your company and position.

I am the Digital Video Manager of Ubongo

Describe what your company does in a single sentence.

Ubongo creates top-quality, localized edutainment to help Africa's 500 million kids learn, and leverage their learning to change their lives. Our vision is to equip Africa's next generation with the educational foundation, critical skills, and positive mindsets to improve their lives and communities. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fyresite to accomplish?

• We hired Fyresite to build an e-commerce platform that could support our growing library of educational materials and branded products, with the goal of increasing access for families across Africa. We wanted a solution that was not only functional but could reflect our values of accessibility, localization, and learning.

SOLUTION

How did you find Fyresite?

• Online Search
• Clutch Site

Why did you select Fyresite over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Fyresite were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fyresite took on a complete e-commerce development project from discovery and planning, all the way to deployment and optimization. They helped us design a multilingual, mobile-friendly online store, integrate secure payment systems that supported regional currencies, and build an intuitive backend dashboard for our non-technical team. A major deliverable was a custom product bundling system that lets us package learning materials by theme or age group. They also set up regional shipping logic and made the platform scalable to meet future audience growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While the project is still in the early phases of rollout, we've already seen promising engagement from our pilot audiences. Families have started using the platform to access supplementary learning kits, and we've received direct feedback from caregivers who said the ease of access helped them feel more connected to their child's development. Internally, our team now has a streamlined way to manage products and promotions without relying on outside support. That level of independence is a big win for us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was smooth and responsive. Fyresite established a clear roadmap from day one and stuck closely to it. When adjustments were needed—either due to our internal shifts or evolving product ideas they adapted quickly. Weekly check-ins kept everyone aligned, and there was never a point where we felt left in the dark. Every team member we interacted with was communicative, proactive, and easy to collaborate with.

What was your primary form of communication with Fyresite?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how seriously they took our mission. We’re a nonprofit working in a complex, multilingual continent, and Fyresite didn’t treat us like a small project. They embraced the challenge of aligning tech with social impact, offering solutions that honored both our goals and our users. Their design choices reflected an understanding of our audience especially the parents and educators engaging with us in rural and urban areas alike.

Are there any areas for improvement or something Fyresite could have done differently?

If we had to suggest an improvement, it would be to offer a more robust analytics integration out-of-the-box particularly for tracking educational impact, not just sales metrics. Since our work ties closely to learning outcomes, having more built-in ways to connect product usage with educational data would have elevated the platform even further. That said, they were very open to continuing development on that front and didn’t hesitate to explore options with us.

BACKGROUND

Please describe your company and position.

I am the Project Manager of Red Sea Film Foundation

Describe what your company does in a single sentence.

The Red Sea Film Foundation is a dynamic cultural organization showcasing and championing the best of global, Arab, African, and Asian talent. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fyresite to accomplish?

• Our goal was to design a tool that wasn’t just functional, but experiential something that could capture the spirit of the festival while making it easy for attendees, filmmakers, and industry professionals to navigate screenings, schedule meetings, discover content, and connect meaningfully.

SOLUTION

How did you find Fyresite?

Online Search

Why did you select Fyresite over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Fyresite were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included full-cycle mobile app development from user research and wireframing to cross-platform development and launch support. Fyresite delivered an iOS and Android app that included an interactive schedule, personalized agendas, film discovery by genre and country, push notifications, a media gallery, and a networking hub for guests and delegates. They also ensured it integrated smoothly with our backend CMS, allowing our team to update screening times and event information without needing technical assistance. One of the most essential deliverables was the attendee badge QR integration, which simplified on-ground access control.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Even though the app's success went beyond metrics, we could see its impact right from launch. Our attendees spent more time engaging with the schedule and less time seeking on-site assistance. There was a noticeable drop in registration desk queues, and our media teams reported better coordination thanks to the real-time updates and team messaging function built into the platform. Most importantly, feedback from international guests praised the app’s ease of use, especially with the language toggle that helped bridge Arabic and English fluently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fyresite’s project management was grounded, attentive, and responsive. We had a tight festival deadline, and their team delivered on all major milestones without us needing to chase them. They were highly transparent with their sprints and review meetings, and if something had to shift, they communicated why and offered solutions instead of excuses. Their responsiveness was impressive for instance, when we requested a last-minute venue change update across hundreds of listings, they turned it around in hours, not days.

What was your primary form of communication with Fyresite?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What struck us most was their ability to merge creative understanding with technical precision. Fyresite didn’t just deliver what we asked for they made the product feel like Red Sea. Their UX team took inspiration from our visual identity, our cultural values, and the cinematic energy we stand for, and transformed it into an interface that people genuinely enjoyed using. You rarely find a tech partner who understands storytelling Fyresite did.

Are there any areas for improvement or something Fyresite could have done differently?

If there’s one thing we’d hope to see improved, it would be more comprehensive post-launch analytics dashboards. While they provided basic usage tracking, we had to use a third-party tool for deeper engagement data. That said, this was more of a stretch goal than a gap and knowing their team, I’m confident it would’ve been addressed if we’d flagged it earlier.

BACKGROUND

Please describe your company and position.

I am the Managing Partner & Co-Founder of Media Whisper

Describe what your company does in a single sentence.

Media Whisper is a digital marketing agency whose clientele includes the largest live entertainment brands in the world, spanning dozens of music venues, festivals, tours, artists, hotels and more, focusing on the growth and active management of their social media communities and digital marketing efforts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fyresite to accomplish?

• The ultimate goal was to create a digital storefront that matched the energy and speed of the events we promote.

SOLUTION

How did you find Fyresite?

• Online Search
• Clutch Site

Why did you select Fyresite over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Fyresite were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fyresite handled everything from wireframing and design all the way through development and testing. We collaborated closely with their UX team to make sure the shopping experience was intuitive even for users browsing on mobile from a festival crowd. They built custom modules for product drops tied to artist tours, allowed for dynamic pricing based on inventory and time, and integrated with our CRM and analytics tools. The admin dashboard they delivered was tailored to our marketing team’s daily workflow, and they also helped us set up automated promotional banners that adjust in real time based on campaign timing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While we're still collecting long-term data, what we noticed immediately was an improvement in conversion during time-sensitive campaigns. Merch drops sold through smoothly, even when thousands of users hit the store at once. The speed of the site, particularly during mobile checkout, was a huge win for us. Internally, our team is spending less time troubleshooting and more time creating. It's clear the platform Fyresite delivered is doing exactly what we hoped for keeping our clients’ fans engaged, informed, and eager to buy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was one of Fyresite’s strongest points. They weren’t just organized they were attentive. We had weekly standups, a shared dashboard to track progress, and they were always upfront if something needed extra time or testing. When a third-party API we relied on started acting up mid-build, their team proposed a clever workaround that actually improved our original plan. That kind of flexibility made the whole process feel less like “work” and more like problem-solving with partners.

What was your primary form of communication with Fyresite?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Fyresite doesn’t just follow instructions they get inside the culture of what you do. They understood right away that we operate in a high-pressure, real-time marketing environment. Their solutions weren’t cookie-cutter and were designed with our actual day-to-day challenges in mind. We never once felt like we had to explain the “why” behind our ideas. They just got it.

Are there any areas for improvement or something Fyresite could have done differently?

If we’re being honest, the onboarding documents could have been a bit more comprehensive. The backend is powerful, but a more structured guide for new team members would’ve saved us some early back-and-forth. That said, they were always a call or message away whenever we needed a hand and that level of support more than made up for it.

BACKGROUND

Please describe your company and position.

I am the Product Owner of Nexus

Describe what your company does in a single sentence.

JSC Nexus provides a full range of digital services - from primary consulting to the implementation of innovative solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fyresite to accomplish?

• The goal wasn’t just modernization we needed an adaptable system that could handle custom workflows, support multilingual experiences, and integrate with several internal tools we use for client and data management. More than anything, it had to be scalable and secure without compromising design or usability.

SOLUTION

How did you find Fyresite?

• Online Search
• Clutch Site

Why did you select Fyresite over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Fyresite were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fyresite’s approach was thorough from the beginning. They started with a detailed discovery phase, during which they mapped out not only our functional requirements but also pain points that had accumulated in our previous system. Their team designed a custom e-commerce platform that included features like multi-currency support, role-based access controls, and dynamic product configuration tools all tailored specifically for a B2B audience. They also built an API layer that allowed us to seamlessly sync data with our CRM and inventory systems, while maintaining robust security compliance in line with European standards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

What made this partnership truly successful was how much the new platform improved operational efficiency for both our internal users and our customers. Internally, our teams were able to process transactions faster, manage user accounts more effectively, and customize product offerings with ease. On the customer side, the improved UX reduced drop-offs, especially during complex product configurations. The platform is stable, fast, and capable of handling large transaction volumes which became evident shortly after launch when we rolled it out during a major product release.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In terms of project management, Fyresite was responsive and incredibly transparent. They provided regular updates, weekly syncs, and always had someone available to clarify or walk us through decisions. Even when we had last-minute change requests, their turnaround was fast without sacrificing quality.

What was your primary form of communication with Fyresite?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to translate technical goals into clear, workable solutions without overcomplicating the process. They respected our timelines and expectations but weren’t afraid to push back when they believed there was a better path and almost always, they were right.

Are there any areas for improvement or something Fyresite could have done differently?

As for areas of improvement, if we had to point out anything, it would be related to documentation. While their dev handoff was clean, a more detailed client-facing guide on backend workflows would’ve sped up internal training. That said, they were quick to fill any gaps when asked.

BACKGROUND

Please describe your company and position.

I am the VP Marketing and Technology of Billiards.com

Describe what your company does in a single sentence.

We sell quality pool tables, billiards, darts and other recreation equipment online and across the US.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fyresite to accomplish?

• Migrate our website from a home grown hosting platform to Shopify.
• Maintain and synchronize the legacy and Shopify backends.
• Continue to support and improve the new websites and data flows.

SOLUTION

How did you find Fyresite?

Online Search

Why did you select Fyresite over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Fyresite were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The biggest challenge was migrating the data in such a way that maintained the integrity and format of our previous system while we sun-setted that platform. They worked closely with anybody they could and took initiative and accountability for the project.

The deliverables included 3 different websites pooltables.com, billiards.com and darts.com. The main two, pooltables.com and billiards.com, both had different data sets which, unfortunately, meant they had to do two complete data migrations which led to more front and back end work than anticipated.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Functioning site with little to no impact to sales.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Whenever date pushes occurred a detailed reason for the push was provided. Reponses were always timely and respectful.

What was your primary form of communication with Fyresite?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Digging in and improving while maintaining or making changes. On multiple occasions the team has gone beyond the request and either improved things they saw or truly understood the direction and did more than the requirements to make sure the improvements were future proof and implemented in a way the better served us and the end customer.

Are there any areas for improvement or something Fyresite could have done differently?

Executive level communication. There were times when more senior level communications were needed, going both ways.

BACKGROUND

Please describe your company and your position there.

I am the owner of HB Customs. HB Customs is not your normal PC building destination. We help guide those that may be buying a PC for the first time to those that know exactly what they are looking for. Through our partnerships we are able to provide the latest and greatest products as well as customize builds in a way unlike you could imagine.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fyresite, and what were your goals?

I chose Fyresite after comparing their products/services to the competition. I quickly realized that my decision was spot on. I needed help in creating a website that truly matched my vision. The Fyresite team worked with me throughout the process and still to this day help me with the management of my site.

SOLUTION

How did you select this vendor and what were the deciding factors?

After narrowing down my search I felt that Fyresite checked off every box that I needed. The most important box was in my decision was the personal aspect. I could reach out at any time and someone from their team would be immediately able to assist. As a newer company it would be easy to get caught in the shuffle. Not with Fyresite. Their team made me feel like HB Customs was their number 1 client from the beginning. You cannot put a value for that peace of mind.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

From my website design and implementation to making any and all necessary updates, I have entrusted my vision to the Fyresite. Their team also was able to provide insight where my company could add or subtract items to maximize the success of my website.

How many people from the vendor's team worked with you, and what were their positions?

I was fortunate to have 3 team members working with me throughout the process. Two designers and the head man himself took the time to walk me through every step and guide me to bringing my vision to life.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

My initial ask were not as expansive as some companies. I had a vision and the Fyresite team was able to implement well beyond what I was even asking. I needed a landing site for people to see my work. The Fyresite team took my small ask and made it into the type of website that represents a top tier company.

Describe their project management style, including communication tools and timeliness.

We had numerous check in meetings throughout the process. From start to finish if their was a necessary change needed it was always done in a very timely manner. Whether it was via email or phone, I never felt that I could not contact someone from the Fyresite team!

What did you find most impressive or unique about this company?

The personal touch. We never felt like we were treated as a number, but more like we were members of their team.

Are there any areas for improvement or something they could have done differently?

None whatsoever!