First Line Software is a global AI services and technology partner helping organizations become AI-First.
Since 2010, we’ve worked with enterprises and high-growth companies to design, build, and scale custom software and AI-driven solutions that deliver measurable business outcomes.
With a team of 500+ experts operating across North America, Europe, APAC, and Latin America, we support clients in regulated and complex environments, including healthcare, enterprise software, and real estate.
Managed AI Services (MAIS) Our flagship offering, Managed AI Services (MAIS), helps organizations move beyond AI pilots and into production. MAIS provides end-to-end AI lifecycle management, including delivery, governance, risk control, and cost optimization, enabling leaders to operationalize AI with confidence.
Our AI Accelerated Engineering Approach Our AI Accelerated Engineering approach helps companies rethink how software is built and scaled. Combining intelligent automation, data-driven insights, and agentic AI applications, we enable faster delivery, higher quality, and long-term operational efficiency.
Why Clients Choose Us
Proven experience operationalizing AI in real-world environments
Strong focus on execution, governance, and measurable outcomes
Deep expertise in regulated and enterprise-grade systems
Long-term partnership mindset, not one-off delivery
Recognition First Line Software has been named to the IAOP Global Outsourcing 100 list for over a decade and is a two-time Clutch Global Award winner as a top B2B software services provider. We’ve also been recognized among the Top Software Development Companies in the USA by Techreviewer.
Apple Podcasts: https://podcasts.apple.com/us/podcast/spam-jam-by-first-line-software/id1761346338
Min project size
$10,000+
Hourly rate
$25 - $49 / hr
Employees
250 - 999
Locations
Cambridge, MA
Year founded
Founded 2010
6 Locations
Cambridge , MA
Den Haag , Netherlands
Praha , Czech Republic
Berlin , Germany
Bratislava , Slovakia
Budva , Montenegro
No have been added yet...
Pricing Snapshot
Min. project size
$10,000+
Avg. hourly rate
$25 - $49
/hr
Rating for cost
4.8
/5
What Clients Have Said
First Line Software offers competitive pricing with good value for cost, consistently delivering projects on time and within budget. Clients appreciate their expertise and communication, often noting that they exceed expectations. Specific project costs weren't disclosed, but clients emphasize the strong return on investment.
Clients appreciate First Line Software’s ability to help manage and contain costs while providing high-quality services. This has been particularly beneficial for companies looking to scale their teams efficiently.
Flexibility and Adaptability
The team’s flexibility and adaptability are appreciated by clients. They can quickly scale up resources and adjust to changing project requirements, ensuring that client needs are always met.
Proactive Project Management
First Line Software is noted for their proactive approach to project management. They deliver projects on time and within budget, often going above and beyond client expectations. Their communication through Slack, Zoom, and other tools is highly effective.
Minor Communication Enhancements
One client suggested that proactive communication regarding internal changes or service expansions could be improved. This would help clients stay informed about new capabilities and adjustments within the team.
High-Quality Deliverables
First Line Software consistently delivers high-quality products that meet or exceed client expectations. Their work has led to increased productivity, user acquisition, and business growth for various clients.
Successful Staff Augmentation
First Line Software excels in providing skilled and knowledgeable staff for augmentation projects. Clients report seamless integration of these resources into their teams, enabling them to meet challenging deadlines and project goals.
IT Staff Augmentation for Digital Experience Agency
IT Staff Augmentation
Confidential
Jan. 2020 - July 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We were most impressed with their communication, transparency, and can-do attitude."
Jul 8, 2024
Head of Delivery, Digital Experience Agency
Anonymous
Verified
Advertising & marketing
United Kingdom
51-200 Employees
Online Review
Verified
First Line Software has provided IT staff augmentation services for a digital experience agency. They have been tasked with boosting the client's resources to enable them to meet their deadlines.
First Line Software has provided the client with skilled and knowledgeable talents who have seamlessly integrated into their teams. The service provider has delivered the project on time and within budget and demonstrated stellar project management throughout. Their prompt responsiveness is superb.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Delivery of a Digital Experience Agency
Describe what your company does in a single sentence.
Build and optimise digital experiences to achieve great outcomes for clients.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire First Line Software to accomplish?
Increase capacity
SOLUTION
How did you find First Line Software?
Referral
Why did you select First Line Software over others?
Great culture fit
Good value for cost
Referred to me
How many teammates from First Line Software were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We approached FLS to provide burst resources to enable us to hit challenging deadlines. They supplied skilled, knowledgeable staff promptly and they fit in well with our teams.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Deadlines were met and project budgets were kept within tolerance.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We didn't source project management directly from FLS, but they responded quickly to our needs and sourced the skillsets we needed.
What was your primary form of communication with First Line Software?
Virtual Meeting
What did you find most impressive or unique about this company?
We were most impressed with their communication, transparency, and can-do attitude.
Are there any areas for improvement or something First Line Software could have done differently?
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