farsiight

BACKGROUND

Please describe your company and your position there.

I am the National Marketing Manager for a Management company who support gym owners in building their business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Farsiight?

We were searching for a team that could help build our online presence in a different way to all the other competitors, we were searching for something fresh and new, as well as a team with great communication.

SOLUTION

How did you select this vendor?

We were given a list of vendors from the head of our company, however we decided to delve deeper and ended up stumbling across Farsiight through another team member

Describe the scope of their work in detail.

After starting off with a set of meetings to really look at what we were after and how they could support us correctly, I then started working closely with Farsiight to have everything set up correctly. As a management company their are so many moving parts to getting permissions and correct details, Farsiight stepped me through every part of it and supported not only our company but also my growth in the role I occupy.

We have weekly meetings to check in on the progress of the business and to look at any red flags that need work. We communicate daily on any changes or updates that need to be made and they are always available when I need assistance

What was the team composition?

I have worked closely with the owners of the company, along with having our own designated team of Instagram/Facebook & Google professionals.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have seen a great increase in online lead generation & a large drop in CPL.

How effective was the workflow between your team and theirs?

We have weekly meetings to go over results as well as make any new plans for upcoming offers & months. The team is always easy to contact through our slack channel and readily available to answer questions. They always complete the work before deadlines.

What did you find most impressive about this company?

The dedicated team that we have for our account is great, they have a full understanding of our business and what we're looking for as well as always being happy to offer suggestions.

Is there any area for improvement or anything that could have been done differently?

We are currently working on a clearer way to track end leads due to not having full access to some of the landing pages - this however is not on Farsiight and they are doing their best to get full access from the company we are working with.

BACKGROUND

Please describe your company and your position there.

I am the Senior Marketing Operations Manager for an online DEI consultancy and jobs platform

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Farsiight, and what were your goals?

We hired Farsiight to run our ongoing SEM account, involving both strategy development and implementation.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed a number of agencies and asked them each to advise how they would approach a test case scenario.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We supplied a brief to Farsiight that detailed our key audiences, targets and metrics for our digital marketing budget over the next 12 months. Farsight reviewed this brief and came back to us with a detailed plan that was broken down month by month and clearly explained what strategies would be developed and implemented at each stage. We then met on a weekly basis to discuss progress.

How many people from the vendor's team worked with you, and what were their positions?

The team consists of:

• 1 x Account Manager
• 1 x Digital Marketing Specialist
• 1 x Performance Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since we have engaged Farsiight to manage our search engine marketing, our website page views and goal conversions have increased dramatically. We have already hit key milestone targets after only three months of working with them.

Describe their project management style, including communication tools and timeliness.

A very engaged team that is proactive with suggesting new strategies and improving current processes. They utilize a range of platforms like Slack and Monday to help ensure clear communication and clarity on progress.

What did you find most impressive or unique about this company?

They genuinely take ownership of results and see your goals as their own.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

i am the head of marketing for an australian fashion brand. established and loved for almost 20 years, this brand creates effortless, elevated and versatile apparel and footwear for the modern woman.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Farsiight?

We were looking to move into our next phase of growth, and were looking for a longterm agency partner who could work strategically with us, delivering scale to the business across all paid channels.

SOLUTION

How did you select this vendor?

We interviewed roughly 8 agencies, and the entire process from start to finish from Farsiight was beyond superior to others. The audit conducted was brilliant, insightful and strategic with realistic projections on what they would deliver. Their knowledge and expertise was deep, and their business model in terms of how they work with clients and who they take on was exactly what we were looking for. As far as pricing was concerned, all agencies sat in the same ballpark. But Farsiight demonstrated a level of ability and delivery we had not seen before.

Describe the scope of their work in detail.

After a series on on-boarding and strategy meetings, Farsiight got to work immediately and lifted the performance all of our paid channels. Doing what they call "hygiene work", ensuring audience targeting, account setup and funnel setup was all on-point. Since then, we have moved onto video production, creative expansion, international launch campaigns and lead generation. All of which have delivered excellent results to date. Since starting with Farsiight, we have seen growth week on week consistently.

What was the team composition?

I have worked closely with the entire team from our lead strategist, co-founders, heads of departments and technical managers across Facebook and Search.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since Farsiight took over our paid efforts, sales from social have grown by 200%. We have been able to get some big wins on the board in a very short window of time. And have launched critical strategic projects under their guidance that have been waiting in the wings for years. We have a sense of confidence and excitement within the team about what future holds as a result of this partnership.

How effective was the workflow between your team and theirs?

The quality of work, service and efficiency from Farsiight is nothing we have seen from an agency before. They are proactive in driving us forward and recommending what we should be doing next. The transparency is outstanding. Communication is constant. They are simply easy and brilliant to work with.

What did you find most impressive about this company?

Transparency, insight, expertise, delivery, efficiency. It has been unbelievably hard to find an agency where the delivery matches the pitch. In Farsiight's case, what was pitched to us is exactly what we are seeing and more.

Is there any area for improvement or anything that could have been done differently?

No areas for improvement.

BACKGROUND

Please describe your company and your position there.

I am the ecommerce manager of an Australian women's fashion label.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Farsiight, and what were your goals?

We were struggling to find a proactive, transparent and dedicated digital marketing agency to grow our customer database and increase website conversions and revenue. As soon as we met with Farsiight we knew they were the perfect agency for us.

SOLUTION

How did you select this vendor and what were the deciding factors?

Farsiight came highly recommended by our email marketing agency and after meeting with Ben and the team for an initial call we knew they were the best digital marketing agency or our brand.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Firstly, Farsiight conducted an objective review of our current paid advertising strategy along with some forward recommendations on how they would propose to scale up our campaigns. We found this initial step extremely insightful and so the commenced an in-depth onboarding process whereby Farsiight went above and beyond (any other agency we have worked with previously) to learn about our brand, our customer and our business. From there they started scaling our Google shopping campaigns, Google ads and Social campaigns and to date we have achieved a consistent 12 x ROAS on both channels.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a Partner Manager, a Google ads expert and a social media/ Facebook advertising expert.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Last month we achieved a 16 x ROAS & 6% conversion rate for Google and a 13 x ROAS & 8.5% conversion rate for Facebook.

How effective was the workflow between your team and theirs?

Amazing communication with the team. We had fortnightly WIP calls and daily communication with our team via Slack.

What did you find most impressive or unique about this company?

We spoke with them most weeks often daily via slack, had weekly meetings. They moved fast to push out campaigns without sacrificing the quality of work.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

SEND is a startup app-based supermarket service, delivering groceries in 10 minutes. My position is the Senior Brand Manager, overseeing the cross-channel marketing activity for the brand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Farsiight, and what were your goals?

We hired FarSiight to manage our Performance Marketing activity from strategy to execution across a range of digital channels including Facebook, SEM, Youtube and more.

SOLUTION

How did you select this vendor and what were the deciding factors?

FarSiight was recommended to us by an industry contact who had previously worked with them in start-up context.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

FarSiight was charged with creating and owning the performance strategy to launch the SEND App in our catchment areas. This meant everything from channel mix, audience targeting, analytics, budgeting and reporting. FarSiight has taken us live across a range of channels including Facebook, Instagram, Snapchat, Reddit, Youtube, Google Search, Apple Search & Play Store.

How many resources from the vendor's team worked with you, and what were their positions?

Initially we met with Ben who handled the onboarding and ongoing account management, and since have worked largely with Josh who manages the digital campaigns, and Meg our lovely project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

FarSiight helped us reach our customer acquisition KPIs within a matter of weeks from campaign launch, and continue to improve these with ongoing campaign optimisation. They regularly suggest new ideas and strategies to improve results.

How effective was the workflow between your team and theirs?

We have weekly meetings with the team which has been effective in ensuring ongoing progress and optimisation. We also communicate day-to-day via slack which makes things much easier. Overall the team feel very reachable. In particular FarSiight's project management is excellent and they never fail to follow up and complete tasks raised in meetings or emails/messages. Overall, they were a very reliable team.

What did you find most impressive or unique about this company?

FarSiight have been unrealistically responsive, to the extent that we consider them an extension of our team. Nothing is ever an issue, and they go above and beyond to deliver whatever is required (which can change day to day in a start up!). We appreciate their unwavering patience and hard work to deliver the best service possible.

Are there any areas for improvement or something they could have done differently?

I honestly don't have anything negative to say about FarSiight. The only thing that they can improve on is maybe having more technical support when it comes to analytics set up and integrations.

BACKGROUND

Please describe your company and your position there.

We're a consultancy with a lot of experience placing digital providers on behalf of clients from all walks of business life.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Farsiight, and what were your goals?

Our client, working in a complex and very particular sector, had poor experiences with previous providers and required a complete reset and rebuild of their PPC strategy.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked at literally dozens of vendors, shortlisting half a dozen and ultimately selecting Farsiight on the strength of their exceptionally well researched and detailed evaluation of the account, current state, and changes needed.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

A detailed brief - around a dozen pages long - was provided outlining client history, challenges, strategic goals and requirements of this contract. Farsiight provided a detailed response before being selected, then moved into a month of detailed account planning and building before PPC launch.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a number of the Farsiight team, from co-founders through to account managers and subject matter experts from Farsiights' technical teams.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

While it's still early days in many ways - our accounts have only been live for around three months - we're impressed by the very detailed account strategy and the extent of the insights we're already getting.

These are enabling us to ensure we maximise spend efficiency as we drive towards the goals we're seeking for all involved.

How effective was the workflow between your team and theirs?

Farsiight utilise a combination of Google tools and Slack to manage the account, which keeps communication fast and smooth, while ensuring everyone is up to date with the all important numbers!

What did you find most impressive or unique about this company?

We're most impressed by Farsiight's technical knowledge. They have a detailed and highly analytical approach and willingness/clear and frequent changes to the set up of the account as we learn more about this particular industry and ways to win within it.

Are there any areas for improvement or something they could have done differently?

There's nothing we can say we'd do differently at this stage - just a case of keeping on going with the same focus and determination to crack the ultimate targets on the account!

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and co-founder of Vouch, a video software company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Farsiight?

We’re using Farsiight as our paid media marketing agency. They run our Google and Facebook ads as we try to acquire more Vouch users. 

SOLUTION

What was the scope of their involvement?

The Farsiight team handles our Google Ads campaigns, so they spend a portion of our budget on paid media ads and SEO. They also run YouTube and Facebook ads for us, and their resources do keyword research, market analysis, and execute work in our pipelines. While they don’t write content for our website, they do create some visual assets for us. 

What is the team composition?

We’ve interacted with 4–5 people from their team. One of them is the account manager, and we’ve also dealt with their owners. Some of their ad team members also work with us; they’re the technical people that run ads on Google and other channels. Our main points of contact are Thomas (Partner Manager) and Ben (Co-Founder).

How did you come to work with Farsiight?

We were introduced to Farsiight through one of the companies associated with us. That company recommended the team to us. 

What is the status of this engagement?

We started working together in August 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve seen a solid increase in signups for our product. The acquisition rate has been successful, and we’re also happy with our cost per acquisition. Overall, the metrics we’ve been tracking have all been good. 

How did Farsiight perform from a project management standpoint?

Farsiight’s project management is great, and their project manager is excellent. We use Slack, Google Meet, Monday, and phone calls for project management and communication; their resources are highly proactive in communicating with us. So far, we’re truly happy with them, and they’ve been a great team. 

What did you find most impressive about them?

The best parts of working with Farsiight are their communication style and their knowledge of our space. 

Are there any areas they could improve?

No, there aren’t any. Everything they’ve done has been pretty good. 

Do you have any advice for potential customers?

I definitely recommend working with Farsiight. To make the most out of your engagement, be truly clear about your project brief and what you want them to achieve. If you do that, they’ll respond better to your needs. The clearer you are about your goals, the better the outcome of the engagement will be. 

BACKGROUND

Please describe your company and your position there.

I'm the owner of a swimwear and summer accessories brand, now in our 2nd year.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Farsiight, and what were your goals?

Initially to manage our FB advertising strategy but they also launched our Google ads strategy and manage both channels ongoing.

SOLUTION

How did you select this vendor and what were the deciding factors?

I spent about a month reviewing agencies and Farsiight really surprised me - I found them on Google and usually don't search for agencies in that way so I was expecting a big agency that gave a blanket approach to the opportunity, but it was far from that. I liked their approach to working with us, it was really detailed and focused on our business - rather than applying a strategy that they do for all other agencies (which is what most of the agencies I had met with had done so far).

I liked the way they managed and worked with clients - they use Monday to project manage but also have numerous spreadsheets to build out the strategies. That they were analytical and performance focused and worked really hard to get our business.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We needed an agency to come on board to help us to scale our FB advertising strategy. We needed to target the right audiences better, with the right create and consistently test and optimise to get to our target revenue goal. We also decided to work with them for Google ads, exactly the same approach to the scope of work as FB.

How many resources from the vendor's team worked with you, and what were their positions?

We work with an account manager, google advertising manager, media buyer for FB, copy writer and a graphic designer. We're also in constant communication with their founders.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We almost trippled our revenue in the first month. Second month we grew our revenue by an additional 50% than the previous month. This month we should have another 30-35% growth on last month. Very quick results, but done in a focused and strategic way - something we could not have done ourselves.

How effective was the workflow between your team and theirs?

Very effective, and definitely one of the main reasons I wanted to work with Farsiight - they are an extension of our business and I love their boutique size and approach to working with us. I talk to their team daily via Slack which is really great - quick communication and then we use Monday to project manage tasks, plus I get to see updates on our account as and when they are done.

For example, each time they optimise our accounts they upload detailed info on what they've done - I haven't come across any other agency who does that and i've worked in marketing for more than 10 years managing agencies.

What did you find most impressive or unique about this company?

Boutique style which makes them an extension of your business. How organised they are towards managing our account - the systems they use to keep everything running smoothly and the processes they've put in place to keep us in the loop at all times. Farsiight truly cares about my business' success, and they have amazing people working for them. I know we are in good hands and that I don't have to worry, leaving me to focus on other areas of the business. I truly think I've found a gem in the industry!

Are there any areas for improvement or something they could have done differently?

It would be amazing if the creative (graphic design work) wasn't an additional cost - so it was built in to their management fee. But other than that, I really can't fault them. They're an amazing agency and I'm so glad we're working with them.

BACKGROUND

Please describe your company and your position there.

I am the owner of a Marine Accessories Retail business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Farsiight, and what were your goals?

I wanted to increase our brand awareness and drive business to both our stores and online platforms through Social media and Google

SOLUTION

How did you select this vendor and what were the deciding factors?

I have been involved with a few Digital Marketing agencies without much success and decided that the best way to select our next partner was through direct referral. Speaking with businesses that have used the service, made the decision easy.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Firstly, we went through a process of understanding each other’s businesses, then focused on my businesses and objectives. Once clear objectives had been decided, Farsiight created a marketing strategy incorporating all social media, Google ads, google shopping and email (through Mailchimp) A key link to the success of this was creating a communication channel enabled very quick and clear messages and kept me up to date on reporting.

How many resources from the vendor's team worked with you, and what were their positions?

My main contact is the account manager, but the heads of each department were available for meetings as required.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have achieved our biggest sale numbers ever, and with targeted advertising have achieved and ROAS of over 50 on more than I occasion.

How effective was the workflow between your team and theirs?

Their communication and reporting channels were simple, quick and responsive.

What did you find most impressive or unique about this company?

The company is a group of specialists, not a "Jack of all trades". The onboarding process was interesting, and it was clear that unless they were able to make a significant improvement, then the recommendation would be to continue with our current arrangement.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I work in Marketing for a financial services company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Farsiight, and what were your goals?

We were working with another agency at that point in time and we found that they didn't quite fit our requirements anymore so we had to switch. That's when we found Farsiight and they have really helped us!

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched for a couple of agencies in Australia and did some introductory calls, but felt that Farsiight were the best in terms of value and the expertise that they provided.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

They managed our portfolio of digital ads campaigns.

How many resources from the vendor's team worked with you, and what were their positions?

We worked mainly with the account manager who then worked with various other colleagues. All communication was done via Slack.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Yes, we managed to reduce the CPC and PPC and did see an increase in the quality of leads that were coming in.

How effective was the workflow between your team and theirs?

Very effective! All was done via Slack and we had frequent meetings as well.

What did you find most impressive or unique about this company?

They were super supportive and helpful throughout the entire process.

Are there any areas for improvement or something they could have done differently?

Not that I can think of - They were awesome! The engagement ended as we merged with another company that had a much bigger digital acquisition team which meant that we could do it in-house and didn't need to work with an agency anymore.