Fannit

BACKGROUND

Introduce your business and what you do there.

I'm the general manager of Pacific Modular, LLC, a commercial flooring services company. We do everything from maintenance to restoration to installation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fannit?

As a small company, we struggled with SEO and website management. We didn't know where to go with that, so we reached out to multiple companies. We liked Fannit, so we started working with them.

SOLUTION

What was the scope of their involvement?

Fannit helps us with SEO, website management, and copywriting. They've also done some marketing work for us. We've recently started a new campaign with school facilities, and they've helped us with some design work and a QR code to get to a page.

Fannit has gone over our services and run what keywords we should be hitting, what we should focus on, and what people are searching for concerning our services. The team has done some copy for us, but we've provided the language we want to use and the things we want to highlight, and Fannit aims for it to look pretty and functional.

What is the team composition?

Fannit has at least two or three people working on our account. We meet with one of Fannit's team members once a month, and we know they have a team to assign tasks.

How did you come to work with Fannit?

We found them through a Google search. We got a few bids and held meetings with three companies that contacted us back, and we thought Fannit stood out.

How much have you invested with them?

We've spent around $70,000–$75,000.

What is the status of this engagement?

We started working together in March 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've seen our lead generation go up 50% yearly from the website since working with Fannit.

How did Fannit perform from a project management standpoint?

Fannit is consistently available and responsive. The team gets things done when they say they'll get them done. We have nothing negative to say on that front; they're pretty on top of things.

We use Google Meet, and Fannit has a portal through which they put things for us to see.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Chris. He's absolutely on top of things and has been fantastic to work with. He excels in devising new strategies and ideas.

What did you find most impressive about them?

Fannit's diligence to help and move things forward is impressive. They develop creative ways to help propel your business forward within your budget.

Are there any areas they could improve?

I wish Fannit would do further interviewing with me on some of the copy they write to help boost pages and keywords. We've worked out many of the kinks, but there tend to be a lot of references to residential instead of commercial or things they don't seem to understand. Instead of asking me directly, they Google it. That's the only improvement I suggest.

Do you have any advice for potential customers?

Be very honest about where you're at with your budget. Fannit will do a great job finding a way to give you the best service they can through there. Ask lots of questions because they're very knowledgeable. There's a lot of jargon one may not know, and Fannit will be happy to dive into the details.

BACKGROUND

Please describe your company and position.

I am an executive at Lael's Moon Garden Nursery

Describe what your company does in a single sentence.

Garden center offering plants selected to thrive in the Northwest, many unusual varieties and ‘good-doers'.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fannit to accomplish?

• Design and host website
• Improve ranking on search engines
• Marketing on Social media sites

SOLUTION

How did you find Fannit?

Referral

Why did you select Fannit over others?

• Good value for cost
• Referred to me
• Company values aligned
• Quick response,willing to work on our schedule

Describe the scope of work in detail. Please include a summary of key deliverables.

Had an existing website 10+ years old.

Wanted a new website designed that was 

-Accurate

-Secure

-Optimized for SEO, good use of keywords

-Attractive

-Easy for owner to update and post

-Loaded with picures

-Mobile Friendly

Wanted a hosting service that was reliable and quick

Wanted an improved marketing strategy using Website, social media, and outreach

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

'Found you on the web' customers frequently tell us

Sales increased 

Website traffic increased

Search position improved

Customer interaction via social media increased

Posting of gardening information on new website reduced time owners spend on phone and emails

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were great to work with.  Quick response when needed.

Patient when explaining how to update website, even provided a video.

They reminded us of needed information, deadlines and kept us on track.

What was your primary form of communication with Fannit?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They really seemed to care.  We're small, family owned and care more about our plants than the business side.  Fannit helped us to understand the importance of good website design, improving customer communication, why we needed to do SEO, use keywords and why social marketing mattered.  

Are there any areas for improvement or something Fannit could have done differently?

A little editting was needed to reduce some over use of buzz words (keywords) and include our folksy 'style' of writing.  Their work was accurate and correct so it was more a matter of style in editting. 

BACKGROUND

Introduce your business and what you do there.

I’m the general manager of On the Go Moving, a moving company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Fannit?

We wanted to expand our online presence with SEO marketing tools to reach our target audience in our geo-targeted area.

SOLUTION

What was the scope of their involvement?

For this project, Fannit has been helping us with SEO and keyword research to increase our Google rankings. They work with us on third-party leads, including Angie’s List and HomeAdvisor, to help us meet the expectations of that kind of entity. In addition, they assist us in understanding the money we’re spending on those sites based on the data analytics they run on our bookings turnover numbers.

Moreover, they’ve been taking care of additional tasks that go out of the project’s scope, like bringing in professionals to help us create business plans based on our goals and aspirations as we grow as a company. Fannit’s team guides us and stays with us throughout those processes, which we like because they feel like a helping hand.

What was the team composition? 

We’ve worked with 5–6 members of Fannit’s team, including Keith (Co-Owner) and Tyler (Marketing Specialist).

How did you come to work with Fannit?

We found Fannit through a Google search. Our team was looking for a provider within our area with knowledge of our market and community to provide a tailored service rather than just throwing out one of the business practices they learned in school. We chose them because they had great reviews from their previous partners, and we had a good initial meeting with them.

How much have you invested with them?

So far, we’ve spent around $250,000 with them.

What is the status of this engagement?

We started working together in April 2013, and the engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Throughout our partnership, Fannit has guided us through the different challenges we’ve had, like not knowing how to build a usable and workable website. For this project, Fannit’s team has helped us understand SEO strategies and tools and how to utilize keywords. They’ve also helped us manage our third-party Angie's List, HomeAdvisor, and Indeed accounts and assess all the data to guide us toward making the right decisions for our business.

In addition, Fannit has introduced us to new strategies to market and manage our budgets throughout our growth as a business.

How did Fannit perform from a project management standpoint?

Fannit’s project management is great. They’ve adapted to our delays and timeframes — their accuracy for timeframes and project diligence is very high. Moreover, they’re always on top of everything and double their efforts to help us achieve our goals.

What did you find most impressive about them?

What distinguishes Fannit from other providers is the personal touch they apply to their work. They don’t feel like a salesperson; their team educates us on where to invest our money and what activities can help us grow.

Are there any areas they could improve?

I don’t think there’s anything they can improve on. Whenever we come to them with a problem or a new idea, they collaborate with us to address that situation, keeping us involved in the process. In addition, whenever we’ve had any issues regarding the budget we assign to them, they’ve been open to conversing with us and solving that problem.

BACKGROUND

Introduce your business and what you do there.

I’m the former owner of a retail store that sells industrial supplies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fannit?

We needed Fannit to make and maintain a website for us. We aimed to create a better design, keep our website relevant, and generate more traffic.

SOLUTION

What was the scope of their involvement?

Fannit started by working on our individual website pages to generate traffic and SEO. They’ve also restructured our existing site content to accommodate Google SEO standards and have created new content with our keywords in mind.

What is the team composition?

We’ve worked with the owner, a support staff member, and two project managers. Ryan (Web Development & Design Manager) was our point of contact for a while, but now another team member manages the project. 

How did you come to work with Fannit?

We found Fannit through a reference. 

How much have you invested with them?

We’ve invested about $50,000.

What is the status of this engagement?

We started working together in March 2020, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We measure success based on website traffic and how our keywords move up the ranking scale. It’s a constant battle to keep generating traffic to the website because millions of other entities are trying to rank on our same keywords. Fannit is very good at staying on top of traffic when it slips. They dig into why the traffic is slipping and try to bring it back up. 

How did Fannit perform from a project management standpoint?

Fannit delivers items on time, if not ahead of schedule. They’re rarely behind schedule; when they are, it’s typically due to an oversight on our end. They use Google Analytics to measure our traffic and keyword rankings. We have a monthly phone call to discuss progress and plan our next steps. I can also contact them anytime and get an instant response.

What did you find most impressive about them?

I like that they’re a relatively small company. They’re responsive, and there’s no bureaucracy involved. I appreciate that they tell us their plan and execute it while communicating effectively. 

Are there any areas they could improve?

It took me a while to understand how they could help us, but that could be on me since I wasn’t well-versed in digital marketing. Since working together, they’ve become better at explaining things.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Smile Bright Dentures. We make and fix dentures.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fannit?

I used to manage my company’s PPC efforts but didn’t have the required expertise. I was spending more money than expected, so I decided to look for an outside company to reduce my PPC cost and increase my website’s organic traffic.

SOLUTION

What was the scope of their involvement?

Fannit manages my company’s SEO and PPC efforts. 

What is the team composition?

I’ve worked with three teammates from Fannit. I initially worked with Fannit’s owner. Then, they brought in another associate who took over the project. I’ve been working with Chris (Marketing Strategist) since then. 

How did you come to work with Fannit?

I found Fannit through an online search on Google. I decided to go with them because their quote was appropriate to my budget.

How much have you invested with them?

I’ve invested $1,100 monthly with Fannit over three years. 

What is the status of this engagement?

We started working together in February 2020, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

My website’s clicks and traffic have increased since I’ve started working with Fannit. They’ve also reduced my PPC cost. Fannit sends me result reports, and the metrics keep improving each month. Overall, I’m happy and satisfied with Fannit’s work. 

How did Fannit perform from a project management standpoint?

Fannit meets deadlines and stays on budget. We communicate through email, and whenever I have an issue, Fannit gets back to me quickly and takes care of it. Overall, Fannit provides good follow-up and customer service.

What did you find most impressive about them?

I’m most impressed with Fannit’s honesty and reasonable prices. I had a bad experience with a previous service provider; they took advantage of the fact I wasn’t familiar with digital marketing services. They asked for a lot more money and nickel-and-dimed me. Meanwhile, Fannit is upfront and transparent.

Are there any areas they could improve?

I can’t think of anything for Fannit to improve.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an aluminum railing solutions company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fannit?

We wanted to increase our SEO presence.

SOLUTION

What was the scope of their involvement?

Fannit is our primary SEO partner, providing us with backlinking, landing page development and optimization, and general SEO services such as keyword research and implementation.

What is the team composition?

I was initially in contact with Tony (Partner), but Chris (Marketing Strategist) has been my main point of contact ever since.

How did you come to work with Fannit?

Fannit was recommended to us by a friend.

How much have you invested with them?

We’ve invested about $40,000.

What is the status of this engagement?

Our ongoing partnership started in February 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Fannit, we’ve significantly increased our site traffic, incoming calls, and bid requests.

How did Fannit perform from a project management standpoint?

They perform well from a project management perspective as they set our expectations regarding deliverables, timelines, and reporting. Fannit always keeps me up to date on the progress of our projects.

What did you find most impressive about them?

Fannit’s biggest strength is their responsiveness to our technical concerns and feedback.

Are there any areas they could improve?

There were some aspects of the communication that they could’ve done better, but they were able to work that out quickly, so I don’t have any complaints.

Do you have any advice for potential customers?

I don’t have any specific advice.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a deejay and photobooth services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fannit?

We were looking to increase our online presence and drive more traffic to the website.

SOLUTION

What was the scope of their involvement?

Fannit is responsible for ensuring a healthy website, so they manage and optimize its performance and online visibility. This includes backlinking, blogging, keyword optimization, and Google My Business optimization.

They utilize WordPress as our main hosting and development platform and provide us with ongoing maintenance and content creation services.

What is the team composition?

I was initially in contact with the owner, who assigned me a designated point person for the partnership.

How did you come to work with Fannit?

We were searching for the best SEO companies on Google when we came across Fannit.

How much have you invested with them?

We’ve spent over $12,000 so far.

What is the status of this engagement?

Our ongoing partnership started in February 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

According to our analytics report, we’ve been experiencing steady growth in traffic, conversion rate, and search engine rankings since partnering with Fannit. However, our Google My Business ranking has taken a dip, and I’ve been relatively disappointed with the quality of our blogs — it’s not the best content, but I’m still hopeful it’s helping us garner impressions.

How did Fannit perform from a project management standpoint?

They perform well from a project perspective, and we typically converse through email, where they send me content for approval.

What did you find most impressive about them?

Nothing particularly impressive stands out, but we’ve seen an upwards tick in their progress to improve the quality of their deliverables.

Are there any areas they could improve?

They should just continue to improve their writing services.

Do you have any advice for potential customers?

I don’t have any specific advice to provide.

BACKGROUND

Introduce your business and what you do there.

I’m an advertising director at The Chicago Dental Studio, a dental clinic.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Fannit?

We were looking for a web development company with an SEO background.

SOLUTION

What was the scope of their involvement?

Fannit has supported us in doing a complete makeover of our website; I’ve told them what I want, and their team has helped me to bring my vision to life. In addition to that, they’ve also implemented a plan for us to assist us in improving our online presence nationally using SEO strategies and keyword research.

What was the team composition? 

Our main point of contact is Ryan (Account Manager), but we’ve been working with several members of Fannit’s team — there has been a lot of rotation in their staff.

How did you come to work with Fannit?

A family member who had previously worked with them referred Fannit to me. After reaching out to them, they seemed like a knowledgeable team.

How much have you invested with them?

So far, we’ve spent around $100,000 with them; we pay $3,800 every month for their services.

What is the status of this engagement?

We started working together in January 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Fannit has helped us tremendously with our keyword rankings, making them more competitive country-wide. We’re one of the first Chicago dental clinics to show up on Google search, which is fantastic. In addition, they’ve increased our organic traffic by 775% and our lead conversion rate by 79%.

How did Fannit perform from a project management standpoint?

Fannit offers many supportive project management tools to document everything we discuss and work on clearly and concisely, which I like. Moreover, we have direct communication with our account manager — I can reach out to him via phone and email whenever I need to, and he responds immediately to provide follow-up. Overall, they’re an organized team, and I’ve never felt like I don’t know what’s going on with the project.

What did you find most impressive about them?

Fannit’s team is aware of our needs and possibilities, so they find a way to make everything happen on a budget that fits our capabilities. I spoke to other potential partners, but they weren’t as personable as Fannit.

Are there any areas they could improve?

They’ve improved on this significantly on the challenges we've encountered along our partnership.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of an exterior home maintenance company. We offer services such as window cleaning, gutter cleaning, pressure washing, and moss treatment to keep roofs healthy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fannit?

We wanted to improve our web presence and SEO to increase organic traffic and sales. 

SOLUTION

What was the scope of their involvement?

Fannit is our SEO partner. They help us target customers with dirty windows through ongoing SEO and backend consulting efforts. They’ve written blog posts and finetuned parts of our website.

What is the team composition?

We’ve worked with Ryan (Web Development & Design Manager) and two other technical team members. 

How did you come to work with Fannit?

My husband and business partner found Fannit, and they had good reviews. 

How much have you invested with them?

We invest $1,400 per month with Fannit.  

What is the status of this engagement?

We started working with them in December 2017, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Fannit has shown us various methods to grow our business through a more proactive approach to SEO. We meet with them quarterly to discuss our analytics, and we’ve noticed an increase in the number and quality of leads. Our credibility has skyrocketed by 70–80%. 

It’s been a long process, but now that we’ve worked together for a while, it feels like a weight has been lifted off our shoulders. They care about our business and have been able to drive good-quality traffic to our website. Their methods have improved our SEO, so we don’t need to spend as much on advertising. 

How did Fannit perform from a project management standpoint?

Working with Fannit has been easy. Ryan has a very respectful approach and can get into the nitty gritty details or just complete the tasks we ask for. 

Ryan is very proactive and on top of things. Since we’re a small business, we don’t have many emergencies, but they stepped in to help us reach people during the labor crisis. We use a project management tool that allows us to keep track of progress easily, but I’m not sure what it’s called. 

What did you find most impressive about them?

Fannit genuinely cares about customer satisfaction. Our three fundamental values are joy, excellence, and integrity, and they demonstrate all three. They do the right thing and are good at what they do.