Fabrity

BACKGROUND

Please describe your company and position.

I am the CEO of Apzumi

Describe what your company does in a single sentence.

Apzumi is a software house specializing in the areas of Digital Health, Digital Insurance, Wellness & Fitness.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fabrity to accomplish?

• Design of a a web-based platform for the automotive industry
• Conducting software development of the platform

SOLUTION

How did you find Fabrity?

Referral

Why did you select Fabrity over others?

• Pricing fit our budget
• Referred to me

How many teammates from Fabrity were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fabrity was hired to prepare a comprehensive platform for the automotive industry. The aim of the project was to both design and implement a web-based platform for a complex structure of production data integrated with the plant’s machinery and the entire production line. The system should also maintain records of manufactured parts and store data.

The project began with a series of onsite workshops analyzing the business goals and system requirements. The scope of work also included:

• preparing documentation
• the development phase
• system testing
• the final implementation in the production environment.

Fabrity developed a data integration system that consolidates information from legacy production control and SAP systems with a link to the MES system. This centralized solution allows factory managers to search for parts across various stages and locations, enhancing efficiency by simplifying the search process.

The system integrates data from 20 tools and monitors millions of parts, offering 50 search criteria across four engines, improving production supervision and historical data collection.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The system consolidates information from legacy production control and SAP systems with a link to the MES system, allowing factory managers to search for parts effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered before the deadline. Communication was efficient, and Fabrity demonstrated great proactivity and ability to solve complex technical problems.

What was your primary form of communication with Fabrity?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Fabrity has excellent .NET developers with extensive experience in other projects for enterprise clients.

Are there any areas for improvement or something Fabrity could have done differently?

Everything was great, we are very satisfied with the collaboration with Fabrity.

BACKGROUND

Please describe your company and your position there.

I am responsible for marketing and PR activities in insurance company. The business operates in Poland and is part of international group.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fabrity, and what were your goals?

Our previous website was created many years ago and could no longer be maintained because it did not meet many requirements. The goal of the new internet service was to support the implementation of company's business objectives:

• communication with clients
• presentation of the full insurance offer (retail and commercial products)
•  customer base service
• providing full and easy online service (online tools for reporting claims, handling policy, contact) and an intuitive way to access information (about the policy, processes, status of reported cases)
• promotion of products and services
• flexible management of marketing elements (banners, landing pages) depending on the needs
• contributing to a modern and energetic image of the brand.

SOLUTION

How did you select this vendor and what were the deciding factors?

We made RFI and selected 4 companies, then proceeded RFP with 4 providers and finally made final choice based on the following criteria:

• range of services offered and resources
• work on similar or larger projects, primarily for financial institutions
• functionality of implemented projects as well as their aesthetics and modernity
• security and flexibility of offered solutions
• price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work was to design, execute and implement the new internet site, taking into account the principles of agile working method, project was based on Drupal technology.

How many people from the vendor's team worked with you, and what were their positions?

We had dedicated projet manager and additionally we were working with specialists from different areas, including: analysis, UX, development, design.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With the new site, we introduced online forms for customers and we observe a growing number of customers using the forms instead of using different communication channels, e.g. phone.

Describe their project management style, including communication tools and timeliness.

The project was based on weekly meetings. Redmine system was used as a communication and status tool

What did you find most impressive or unique about this company?

We enjoyed our experience together.

Are there any areas for improvement or something they could have done differently?

We missed professional advice and a holistic view on the project.

BACKGROUND

Please describe your company and your position there.

Liebherr Appliance Division — a global equipment manufacturer, responsible for manufacturing refrigeration and freezer units for residential and professional use

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fabrity, and what were your goals?

The current product change workflow was not consistent and not transparent. During the implementation of the changes in production, problems occurred again and again, which in the worst case resulted in production stoppages. The target was to replace the legacy solution to reduce maintenance costs, enhance user experience, and improve management and scalability.

SOLUTION

How did you select this vendor and what were the deciding factors?

At Liebherr, we needed a reliable partner to develop a new system for managing product changes in our refrigeration and freezing business unit. Fabrity, using its own low-code platform FastAPP, delivered a solution that made it possible to centralize this business-critical process used by many users across different departments.

What we appreciated most was the fact Fabrity conducted the project end-to-end: from gathering business requirements to the QA phase. Last but not least, they built a clickable prototype quickly, allowing us to customize it in iterations as the project was evolving.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Gathered and analyzed business requirements
2. Conducted workshops with the client
3. Built a clickable prototype of the solution
4. Tested a solution prototype to verify business requirements
5. Worked in iterations according to agile methodology
6. Used a low-code platform (FastAPP—Fabrity’s own low-code platform and K2) to build automations, workflows, reminders, and notifications
7. Used micro frontends for UI to enhance the low-code solution with custom components
8. Conducted QA of the final solution

How many people from the vendor's team worked with you, and what were their positions?

There were 2 people in the core team, including a project manager and an IT-analyst.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

• Reduced costs of maintenance and further development
• Less errors in the process thanks to automation and standardization
• Enhanced user experience thanks to the new UI
• Better scalability of the solution that can handle thousands of users simultaneously
• Quick onboarding to the process for new employees
• Integration with company’s internal systems

Describe their project management style, including communication tools and timeliness.

The project management was perfect. The regular deadlines were met and started on time. We communicated via MS Teams and Jira.

What did you find most impressive or unique about this company?

Communication with the core team was direct. The feedback was prompt and the project progressed quickly.

BACKGROUND

Please describe your company and your position there.

My company is a major player in the fuel retail market. My role is product owner of a mobile application supporting this sale.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fabrity, and what were your goals?

In the mid-2010s, there was an urgent need to build a mobile application for the retail customer to digitise the relationship with them and thus increase sales.

SOLUTION

How did you select this vendor and what were the deciding factors?

Fabrity was chosen by providing the entire process from concept support, UX/UI, development and maintenance. An additional argument was previous experience of cooperation and a strong position in the market.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started the project by presenting a business concept with key functionalities. Fabrity then expanded and formalized the concept during a series of workshops. The next stage was to produce the UX/UI and move into develpoment with some milestones. Great attention was paid to stabilising the application.

How many resources from the vendor's team worked with you, and what were their positions?

Throughout the project Fabrity provided continuous PM support. The involvement of different groups of specialists from UX to developers increased and decreased in different phases of the project. All of this was properly controlled in order to maintain an adequate level of service while controlling expenses.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Currently, after 7 years since launch, we have almost 2 million downloads of the application in both operating systems. The share of loyalty transactions is approaching 1/4 of the total transactions. The app is very well rated - from 4.3 to 4.5.

Describe their project management style, including communication tools and timeliness.

Fabrity always provides very strong PM support. It is able to adapt to the working environment imposed by the principal. The majority of projects have been delivered on time, and if there has been an indication of delays she has been actively involved in generating contingency plans.

What did you find most impressive or unique about this company?

Fabrity has a remarkable ability to retain key employees which is not easy these days. This generally makes it easier to run new projects and maintain existing products. The fact that projects are highly flexible cannot be overstated either.

Are there any areas for improvement or something they could have done differently?

Fabrity is currently involved in a project to move to agile technology, which is intended to reduce time-to-market and improve product quality.

BACKGROUND

Introduce your business and what you do there.

I’m the product owner of an electronics manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fabrity?

We needed help with custom software development for our business.

SOLUTION

What was the scope of their involvement?

Fabrity does web-based app technical maintenance and support using technologies like .NET and SQL to take care of any of our change requests. The purpose of the app they’re updating is to manage the internal operations of our business.

What is the team composition?

We’ve been working with a project manager and a development team.

How did you come to work with Fabrity?

We heard a lot of positive feedback on their work from my colleagues, so we engaged with them.

How much have you invested in them?

We’ve spent around $150,000 with them so far.

What is the status of this engagement?

We started working together in February 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been instrumental in the new value and features we’re developing for our platform.

How did Fabrity perform from a project management standpoint?

Project management has been good; we have a stable supporting team that provides high-quality work. They’ve also been able to bring every new member up to speed. Regarding communication, we use emails, Microsoft Teams, and weekly meetings. 

What did you find most impressive about them?

Their professionalism in development is outstanding. They’re also organized and knowledgeable, which is important for us.

Are there any areas they could improve?

They could improve the management of their resources to ensure that we always have the support we require.

Do you have any advice for potential customers?

Try their services because they’re great, and if you have a problem, you can raise it to their management team — Fabrity’s team are great communicators.

BACKGROUND

Please describe your company and your position there.

Our company is a leading global technology company providing software, power, robotics, and automation solutions. I'm working as Chief HR Specialist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fabrity, and what were your goals?

The main goal of the project was to replace legacy software used to handle HR requests with a new solution tailored to the current needs of the organization.

Old solution was costly to maintain and very difficult to extend with new functionalities. Therefore, a bespoke solution to standardize and simplify the HR requests across the organization was needed. Additionally, company wanted to integrate the new solution into the organization’s existing ecosystem based on K2 platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

Vendor (Fabrity) is our partner for around 10 years when technology used to build new applcation was introduced to our company. Since then we have around 15 implementations for local business in Poland and global organization. Vendor (Fabrity) is responsible for maintenance and building all K2 related applications. Agreement covers around 30 different apps.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Fabrity’s team was responsible for: functional and technical analysis of requirements, HR process mapping, solution architecture, front- and backend development, testing, integration with existing systems, and the final implementation of the platform. Currently, Fabrity’s team is providing ongoing support and maintenance of the platform.

Project plan:

• Gathering and analyzing functional and technical requirements
• Analyzing HR processes in legacy software to map them to a new solution
• Built 11 custom requests covering different HR scenarios using a low-code solution
• Creating a different acceptance path for every request type according to company's internal procedures
• Building Roles module to manage user permissions across entire organization
• Standardizing data entered by defining data dictionaries
• Providing on-going support and maintenance for more than 3000 users

Technology used:

K2 BlackPearl and K2 SmartObjects were used to build processes. The platform backend was created using Microsoft .NET framework and Microsoft SQL Server, while React.js was used to build the platform UI. Additionally, the solution was integrated with existing systems.

How many people from the vendor's team worked with you, and what were their positions?

There were 3 people in the core team: project manager, business analyst, solution architect. Other resources were changing depending on the project needs and steps: developers, testers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Business outcome

• Standardized and simplified HR processes: defined workflows, employee visibility, email notifications, user and roles management.
• Lower costs: a new bespoke solution is less expensive to maintain
• Extensibility: new functionalities can be easily added
• Integration: a new platform can be integrated with other low-code solutions used in the company

Describe their project management style, including communication tools and timeliness.

Project management was professional. Vendor met deadlines. In case of delays informed about them in advance. We had regular calls and meeting to discuss the progres. We communicated through Teams and outlook.

What did you find most impressive or unique about this company?

Fabrity has expertise in building low-code solutions and experience in migration from legacy software to newer solutions. Fabrity showed full professionalism, deep expertise, and flexibility at every stage of the project.

Are there any areas for improvement or something they could have done differently?

Documentation could be updated on more regular basis - we are still waiting for final version. Tests on vendor site could be more accurate - it happened we recived new part for testing which was supposed to work after vendor's test and we had to direct changes for re-testing by the vendor.

BACKGROUND

Introduce your business and what you do there.

I work for an international home retail company. My position is country e-commerce director; I am responsible for the website, online store, and other online activities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with K2 Digital Products?

Our company had a global expansion, and we needed a web development partner for both local and international solutions.

SOLUTION

What was the scope of their involvement?

K2 Digital Products maintains our e-commerce website, handling all aspects of site maintenance and updating. Additionally, they provide cloud services. They have access to our CMS and are responsible for content editing — they’ve prepared materials, web pages, landing pages, and digital merchandising for our internal departments. 

They also worked on our web and graphic design. Whenever we decide to build an entirely new solution or webpage, the designers are responsible for creating proposals to improve the site’s UX design. They primarily focus on the customer journey for the designs. 

Furthermore, the team is responsible for knowledge sharing across their agency. When one of their resources leaves the project, they manage the knowledge transfer across their team. Since they have access to all of our confidential materials connected to the brand, they sign NDAs. We also have a final agreement for each fiscal year. 

What is the team composition?

We’ve worked with numerous web developers, graphic designers, and UX experts from their team. 

How did you come to work with K2 Digital Products?

They are a famous agency in Poland and had good recommendations, mainly because of their comprehensive knowledge of everything digital. The price was also crucial for us. As we are a global company, we have clear rules for working with any other agencies, so they prepared a pitch as part of the formal process.

I joined the company in 2017, but I know that they’ve had extensive experience here — they’ve been connected with the company for many years. 

What is the status of this engagement?

The engagement has been ongoing since around January 2010. It has been over 10 years since they joined the team. They were already connected with the company when I joined the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The results have been great. The team’s efforts have improved our conversion rate — our current rate is 20%, which is significantly above average for local retailers. We’ve also seen an increase in customer satisfaction and traffic, a lower bounce rate, and so on. 

How did K2 Digital Products perform from a project management standpoint?

We haven’t had any problems with deadlines; they are masters of adhering to the timeline. For project management, we have a Redmine database where we assign them tasks and projects. From there, the team takes over and tracks their progress until delivery. We also use an open-source database solution customized specifically for our company’s standards.

We have a clear scope of work, so we have no problems tracking projects. There are different sections for each of our projects, such as UX design, frontend and backend development, and graphic design. It’s been an outstanding collaboration — the communication between us is invaluable and is one of our partnership’s strengths.

What did you find most impressive about them?

I’m impressed by the quality of their services and how detailed their content creation process is. The team's deep understanding and know-how of our brand and tone of voice are crucial to our success. Their staff is outstanding, and their focus on KPIs is excellent.

Are there any areas they could improve?

We have regular meetings where we talk about best practices, so they’re improving every time. The DNA of our organization is learning by doing — we test and learn. 

Do you have any advice for potential customers?

I recommend working with them — they are experts in website development and UX design. They are a very skilled and collaborative partner.

BACKGROUND

Introduce your business and what you do there.

I’m the product owner of the web and mobile patient solutions at Medicover, a private health service provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with K2 Digital Products?

We wanted to know the strengths of our self-service solutions, and figure out how we can improve them. We needed a partner to assist us in conducting patient research in our company and other health service providers. We also needed to make new designs for our platform.

SOLUTION

What was the scope of their involvement?

We started with a questionnaire on how K2 would address the project. We knew something had to be changed, but we didn’t know how our patients would react, or how we wanted to proceed. 

K2’s product designer asked us a lot of questions and collected all the information about our company. They then interviewed our patients, initially conducting them face-to-face, until the COVID-19 situation made them switch to video conferencing. After that, they delivered a report covering our strengths as a company, and how our patients viewed our self-service solutions. 

The design phase followed. K2 made low-fidelity samples, which they presented with explanations. We made more detailed designs after. They gave us guidelines on colors, design language, and everything else. Their team created 2–3 versions of the graphic designs, which we presented to patients for testing. They’ve also done copies for us.

The project’s taken longer because of COVID-19. We’re implementing the design internally, but K2 is providing support.

What is the team composition?

I’m working with Natalia (Account Project Manager), and I go to her whenever I need something. I’m also working with Mateusz (Product Designer), and one of their project managers who organize meetings. I work the most with those three, but I’ve worked with other people from K2 as well.

How did you come to work with K2 Digital Products?

We talked to 2–3 companies. We chose K2 because they had a full approach, going from research to design. They were able to provide everything we wanted in terms of support.

How much have you invested with them?

The project cost was around $300,000.

What is the status of this engagement?

We started working with K2 in December 2019, and the research lasted from March–August 2020. The engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were overwhelmed by how much information we received from K2’s research. It was very useful, and my bosses were happy with their logical and fact-based presentation. K2 didn’t just pander to us; they studied our clients and gave us informed recommendations. 

The platform has yet to be launched, so we don’t have any feedback from patients. The first go-live is planned for September 2021, and the full version will launch in March 2022. We’ll monitor after that, and we will have K2 analyze the data. 

This is a big project, which needed a lot of funding. K2 has been instrumental in helping me push it forward. Their designs are not only good, they are data-based and logical, too.

How did K2 Digital Products perform from a project management standpoint?

We use Slack to communicate. Mateusz is very professional, and he always identifies new things that we could improve.

What did you find most impressive about them?

K2 is more than just a provider. They make me feel that they’re really invested and want to work on our project. Their holistic approach is impressive, too. They can take a project from scratch, and carry it from the research and analysis phase to design. We could’ve used K2 for development as well — we can solve all our problems with them.

Are there any areas they could improve?

I’m really happy with the collaboration, and I don’t know what they can improve. I’d just be making something up.

Do you have any advice for future clients of theirs?

My advice is to be direct with K2 and not treat them as just a provider. They’re really honest. I talk to them about our problems and what we didn’t know, and they just help us.

BACKGROUND

Please describe your company and your position there.

Hospice working as a non profit organization. My position is Project Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire K2 Digital Products, and what were your goals?

We wanted to create new website working as a manual for end of life care givers/relatives at home.

SOLUTION

How did you select K2 Digital Products and what were the deciding factors?

We researched the market and pitched offers and were encouraged by expert image of K2 and them being regarded as the best on the market.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Cost estimatation based on prototype. 
2. UX planning
3. Graphic website design (front).
4. Programming (back)
5. Drupal CMS technology.
6. Online payments (fundrising)
7. E-mail tool
8. Search engine

How many people from the vendor's team worked with you, and what were their positions?

Graphic designer UX Specialist Front web developers (3 people) Back web developer (3 people) Tester Account Account Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Project execution was consistent with the prototype. The website was launched on time and we reached estimated site traffic.

Describe their project management style, including communication tools and timelines.

Every phase of the project was executed according to the SCRAM plan (completed sprints). Everyday contact with Account (phone, email). We also used Zeplin and Redmine.

What did you find most impressive or unique about this company?

K2 employees were professionals in their respective fields and very inspiring.

Are there any areas for improvement or something they could have done differently?

Employees of the contractor are too busy and overloaded with work which results in them being a bit inflexible.

BACKGROUND

Please describe your company and position.

 I am the owner of a design company 

Describe what your company does in a single sentence.

Specialized UX consulting with a mix of business consulting and business idea creation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fabrity to accomplish?

• UX consulting

SOLUTION

How did you find Fabrity?

Online Search

Why did you select Fabrity over others?

Close to my geographic location

How many teammates from Fabrity were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• project configuration
• MVP

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They delivered a working MVP.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, all on time.

What was your primary form of communication with Fabrity?

Virtual Meeting

What did you find most impressive or unique about this company?

Attitude.

Are there any areas for improvement or something Fabrity could have done differently?

No.