Experience Innovation transforms organizations through strategic AI integration and proven operational excellence frameworks. We partner with ambitious experience-based companies and social profit organizations to accelerate sustainable growth through intelligent automation and systematic process optimization.
Specialized expertise in experience-driven industries: luxury retail, entertainment venues, sports facilities, convention centers, casinos, resorts, and hospitality operations where operational precision directly impacts performance. Our integrated transformation approach delivers measurable results:
Strategic Operational Excellence: Comprehensive transformation roadmaps that revolutionize workflows through AI-powered automation, lean methodology, and systematic optimization. Our solutions encompass knowledge management architecture, SOP standardization, quality programs, and performance frameworks that consistently deliver efficiency gains.
Intelligent Knowledge Systems: Transform organizational intelligence into competitive advantage through systems that capture, organize, and activate crucial business knowledge. Our solutions accelerate decision-making, streamline onboarding, and create centralized operational intelligence.
AI Strategy & Implementation: Custom intelligent agents and automation tools that augment human capabilities while enhancing stakeholder experiences. Our governance-first approach ensures safe experimentation and scalable implementation.
What sets us apart: Integration of advanced AI capabilities with neuroscience-informed change management creates lasting transformation. Our human-centred methodology ensures solutions stick, delivering sustainable value through proven frameworks. Ready to see how leading organizations are achieving 20%+ efficiency gains while improving customer satisfaction? Discover the specific strategies and frameworks that drive measurable transformation.
Min project size
$10,000+
Hourly rate
$150 - $199 / hr
Employees
2 - 9
Locations
Calgary, Canada
Year founded
Founded 2021
1 Locations
Calgary , Canada
No have been added yet...
Pricing Snapshot
Min. project size
$10,000+
Avg. hourly rate
$150 - $199
/hr
Rating for cost
5
/5
What Clients Have Said
Experience Innovation Consulting offers good value for cost, with project costs ranging from $5,000 to $10,000. Clients appreciate their attention to detail, responsiveness, and cultural awareness, often noting that their services significantly improve project outcomes and efficiency.
Experience Innovation Consulting is praised for their ability to ideate, prove ideas, and build strategic solutions tailored to client needs. Clients appreciate the team's strategic approach and the significant growth and efficiency improvements achieved through their services.
Impressive Knowledge and Learning Ability
Clients note Experience Innovation Consulting's willingness to learn and their extensive knowledge of current trends and practices. This expertise enables them to provide valuable insights and strategies that help clients move from planning to execution effectively.
Effective Project Management
Experience Innovation Consulting is recognized for delivering projects on time and adapting to client needs. Their project management skills, including timely communication and responsiveness, are frequently highlighted as key strengths.
Potential for Takeaway Materials
While clients appreciate the expertise and support provided, there is a suggestion for Experience Innovation Consulting to offer takeaway materials. These could help clients maintain efficiency and understanding of tools independently, reducing reliance on consultant time.
Seamless Communication and Client Engagement
Clients appreciate the seamless communication and engagement they experience with Experience Innovation Consulting. The team's personable nature and dedication to understanding client needs are valued, and they successfully streamline communication processes.
Positive Impact on Business Growth
Experience Innovation Consulting has helped clients achieve significant growth, including increased market reach and improved workflow efficiency. Their strategic interventions and communication improvements are credited with enabling such business advancements.
"We were pleased with their cultural awareness, flexibility, and time management."
May 14, 2024
Capital Project Manager, Construction Company
Kristof Bostoen
Verified
Other industries
Canada
11-50 Employees
Online Review
Verified
Experience Innovation Consulting assessed a waste management strategy for a construction company. This included providing lists of training, as well as tools and partners that might support the strategy.
Experience Innovation Consulting's assessment led to a phenomenal buy-in from the staff involved in solid waste management. The service provider ensured an incremental and adaptive workflow and delivered the project on time. Their flexibility, patience, and sense of ownership were commendable.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Capital Project Manager of a Construction Company
Describe what your company does in a single sentence.
Capital Projects and Public Works
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Experience Innovation Consulting to accomplish?
How did you find Experience Innovation Consulting?
Online Search
Why did you select Experience Innovation Consulting over others?
Great culture fit
Good value for cost
Company values aligned
How many teammates from Experience Innovation Consulting were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Provide Culturally-Integrated Waste Management Strategy Assessment in order to defining the vision for a five-year path to sustainable and culturally-aligned waste management practices.
Overall strategy
List of training to consider for implementing the strategy
List of tools to support the strategy
List of partners that might support the implementation of the strategy
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
After the assessment by Experience Innovation there was a phenomenal buy-in from the staff directly or indirectly involved in solid waste management which we accredit to the cultural sensitivity that the Experience Innovation staff had in assessing and planning the work.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The process was very incremental and adaptive to situation. Experience Innovation were very patient when people did not deliver and adjusted their planning accordingly. Despite some setbacks all the outcomes were delivered in a timely manner.
What was your primary form of communication with Experience Innovation Consulting?
In-Person Meeting
Virtual Meeting
What did you find most impressive or unique about this company?
We were pleased with their cultural awareness, flexibility, and time management. Many consultants we hire require a lot of time from us for all the information they require making managing them almost a job in itself. With Experience Innovation we never found this to be the case. They actually took a lot of burden from our shoulders and kept information sessions with management to the strict minimum.
Are there any areas for improvement or something Experience Innovation Consulting could have done differently?
Despite looking critical at the work done by Experience Innovation I cannot find any recommendations in which their assignment could have be done any better. We would hire Experience Innovation back in a heartbeat.
RATINGS
5.0
"We are currently building on what Experience Innovation delivered and plan to contract Experience Innovation in the future"
Quality
5.0
Service & Deliverables
"We are grateful they went way beyond what we expected from this assessment."
Schedule
5.0
On time / deadlines
"Despite some setbacks they delivered all in a timely manner and we felt almost time management by them in that respect"
Cost
5.0
Value / within estimates
"Not everything can be captured in RFQ but Experience Innovation’s iterative process ensured we got value for money"
Willing to Refer
5.0
NPS
"Consultants supporting organizational change in a complex and multidisciplinary world without relying on standardized and predefined solution are hard to find. We were happy to work with Experience Innovation and recommend them for situations in which one cannot see clearcut solutions.
Branding Workshop for Digital Marketing Company
Branding
Confidential
July 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We always felt included in the process and that our input was valued."
Aug 8, 2022
Lead Consultant, Think Pink Marketing
Anonymous
Verified
Advertising & marketing
Calgary, Alberta
1-10 Employees
Online Review
Verified
Collaborating with a digital marketing vendor, Alex Jackson Consulting has led two branding workshops to determine the business's unique value proposition and customer persona.
Thanks to Alex Jackson Consulting, the company is able to build a strong brand identity surrounding their organization. The team consistently updates the client on branding trends, and internal stakeholders are particularly impressed with their commitment to success.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are a digital marketing company with a focus on social media development and management. My position is operator/lead consultant.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Alex Jackson Consulting, and what were your goals?
Our business is just starting out, and so we hired Alex Jackson Consulting to assist us with branding and business model development.
SOLUTION
How did you select this vendor?
We knew of Alex because of work we'd done with him in past roles, and his knowledge and expertise made it a no brainer to select him as our vendor for this work.
Describe the scope of their work in detail, including any steps and the final deliverables.
We participated in two workshops via Zoom with the principal consultant. These workshops focused on identifying our business' unique value proposition as well as our customer persona.
We also determined our business' mission and vision statements, and went through incredible detail in completing a business model canvas.
There is also a follow up meeting in about a month and half where we will be able to go over any outstanding items relating to branding, and get further direction if required.
How many people from the vendor's team worked with you, and what were their positions?
We worked directly with the principal consultant.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Our brand has been solidly developed. With the help of our consultant, we better understand our business, our ideal customers, and our value proposition. We know what we need to do in order to move our business forward!
Describe their project management style, including communication tools and timeliness.
We had two meetings, each a week apart, with a third meeting set for about two months later as a follow-up. The consultant was timely in following up on any action items he said he would, always within 24 hours.
For items requiring action on our end, we would complete them and send to the consultant via email prior to the meetings.
What did you find most impressive or unique about this company?
Their commitment to working in tandem with us to develop our brand. We always felt included in the process and that our input was valued.
Are there any areas for improvement or something they could have done differently?
None that we can think of!
RATINGS
5.0
Quality
5.0
Service & Deliverables
"The work done was excellent, thorough, and thoughtful."
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
"Excellent value for any business!"
Willing to Refer
5.0
NPS
Business Consulting for Influencer Marketing Agency
Business Consulting
Less than $10,000
Mar. 2021 - Ongoing
5.0
Quality
5.0
Schedule
4.0
Cost
5.0
Willing to Refer
5.0
“I’m most impressed with Alex Jackson Consulting’s communication skills.”
Jul 29, 2022
Managing Director, Social Studies
Jazmin Gac
Verified
Advertising & marketing
New York City, New York
11-50 Employees
Phone Interview
Verified
Alex Jackson Consulting was hired by an influencer marketing agency to conduct corporate training and workshop sessions for Asana. They've also helped the client build their internal communication structure.
Alex Jackson Consulting's support has driven a 20% increase in the client's workflow efficiency and allowed them to grow from 12 to 60 people within a year. The team leverages their expertise to help the client align their internal communication structure. They are personable and communicative.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the managing director at Social Studies, an influencer marketing agency. We have different divisions, including a product unit, a research platform, and a direct mail unit.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Alex Jackson Consulting?
We needed a company that could help us implement a project management solution to improve the overall process of our company. Our goal was to keep the trains running on time and make sure that everyone was aligned and rowing in the same direction.
SOLUTION
What was the scope of their involvement?
We hired Alex Jackson Consulting to conduct corporate training and workshop sessions for Asana. They worked with our executive team, operations team, client services team, and sales team in another division.
Alex Jackson Consulting helped us figure out how we could make our processes easier on those individuals who have numerous responsibilities and are trying to keep their awareness of multiple areas of the business.
Alex Jackson Consulting also led one-on-one sessions with our president, CEO, sales org, head of operations, and me.
What is the team composition?
We’ve worked with Alex (Founder & CEO).
How much have you invested with them?
We’ve spent somewhere between $5,000–$10,000.
What is the status of this engagement?
We started working together in March 2021, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’ve seen a 20% increase in our workflow efficiency. We’ve also managed to drive our internal communication alignment, which allowed us to grow from 12 to 60 people within the past year. Alex Jackson Consulting has also been at the forefront of our strategy of building our internal communication structure through Asana.
How did Alex Jackson Consulting perform from a project management standpoint?
Alex Jackson Consulting has performed incredibly well in terms of project management. We typically communicate through Google Hangouts.
What did you find most impressive about them?
I’m most impressed with Alex Jackson Consulting’s communication skills. They are highly personable, and they really know what they’re talking about. They make things that seem ominous to me into something that could be very tactical. In a growing organization, having someone with that competence and mindset is extremely valuable.
I also appreciate how quickly they’re able to understand and execute our instructions, which goes a long way and saves us a lot of time. If we could afford to have them in-house, we would.
Are there any areas they could improve?
It would be great if they could create materials that could be distributed to their clients. Having a document that details how to use a particular tool moving forward would be a great takeaway item just so we aren’t as reliant on his time.
Do you have any advice for potential customers?
Make sure to have your needs and goals honed in because if you come to them with a clear description of what your problem is, they will 100% figure everything out for you.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Business Consulting for Business Growth Consultancy
Business Consulting
Confidential
Oct. 2024 - May 2025
4.5
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"Experience Innovation Consulting provided a strategy and helped me move from strategy to production."
Sep 29, 2025
CEO, The Extra 20
Steve Krushelniski
Verified
Other industries
Calgary, Alberta
1-10 Employees
Online Review
Verified
Experience Innovation Consulting provided consulting services for a business growth consultancy. The team helped the client ideate and prove ideas, build strategic solutions, and create a go-to-market plan.
Thanks to Experience Innovation Consulting's work, the client connected with 40% more of their target market. The team was excellent to work with and provided timely deliverables. Experience Innovation Consulting's willingness to learn and knowledge were hallmarks of their performance.
BACKGROUND
Introduce your business and what you do there.
I'm the CEO of Extra20. We partner with proven mid-market entrepreneurs to identify and systematically remove the specific barriers blocking their companies from reaching the next level of growth.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Experience Innovation Consulting?
We needed support to ideate and prove ideas.
SOLUTION
What was the scope of their involvement?
Experience Innovation Consulting helped me ideate and prove ideas. They also helped me build strategic solutions and educated me on the art of the possible. We worked on some go-to-market plans, invoicing, and proposal writing. We also worked on a go-to-market product for building qualified outreach projects.
What is the team composition?
We worked with one teammate from Experience Innovation Consulting.
How did you come to work with Experience Innovation Consulting?
Someone referred Experience Innovation Consulting to me. I chose them over other options because of their quality of work and attention to small details. They were also responsive.
What is the status of this engagement?
We worked together from October 2024–May 2025. However, I'm still using them from time to time.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We were able to connect with 40% more of our target market.
How did Experience Innovation Consulting perform from a project management standpoint?
Experience Innovation Consulting was excellent to work with and delivered on time. Our primary communication channel was Slack.
What did you find most impressive about them?
I was impressed by their willingness to learn, knowledge of what's going on, and ability to see the work through. Experience Innovation Consulting provided a strategy and helped me move from strategy to production.
Are there any areas they could improve?
There was nothing they could improve on.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Marketing Audit & Asana Implementation for Gambling Company
Experience Innovation Consulting conducted a marketing audit and implemented an Asana-driven intake process for a gambling company. The team documented the client's data flow and implemented Asana workflows.
Experience Innovation Consulting's work met the client's defined objectives and key results. The team facilitated business problem solving and their solutioning skills were second to none. The team delivered quality work on time and communicated via email and virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Marketing Technology - Manager of Atlantic Lottery Corp
Describe what your company does in a single sentence.
Entertainment / Gambling
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Experience Innovation Consulting to accomplish?
Conduct an audit of all marketing related processes with the marketing business unit
Implement an Asana driven intake process that will capture all marketing initiates, related business objective, required people resources, automated task assignment, tracking task progress, capture post initiative results
Find opportunities to identify and reduce people resources time in existing processes due to adding automations or process simplifications
SOLUTION
How did you find Experience Innovation Consulting?
Online Search
Why did you select Experience Innovation Consulting over others?
High ratings
Selected from an interview process which they were selected as the preferred partner
How many teammates from Experience Innovation Consulting were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Release 1
1. Document the Business Ecosystem - including relationships and dependencies between business units concerning the it marketing teams to complete and launch campaigns and marketing initiatives, including product launches.
2. Document all processes and relevant Data Flow information executed by the departments and lines of business engaged in campaign development, launch, or measurement. Format and process language options include Flowchart and BPMN 2.0. All documentation will be captured using Lucid Chart.
3. Develop and support the release and adoption of all custom Asana workflows for the departments and lines of business listed in the summary while providing adequate documentation and support to the internal Business Asana Champion to manage the solution moving forward.
4. Facilitate the change management program, training materials development, and training deployment for all team members on the teams listed above with the deployment of Asana.
5. Led the development and integration of Asana and ServiceNow for reporting workload estimates on a team-member basis in direct collaboration with the Business IT Department. Additional metrics to report include project management and campaign status metrics as required by the business.
6. Development and integration of organizational objectives as OKRs in Asana, with all listed business teams receiving integration of appropriate goals for measuring and reporting progress.
7. Development and optimization of reporting dashboards for all respective team members using the Asana platform and migrating the Marketing Initiatives timeline 2.0 to a portfolio-level object within Asana.
8. Working with the Campaign Management team, develop a human-centred approach to designing campaign strategy, including a refined approach to identifying campaign audiences, business objectives, and performance measurements.
Release 2:
Transition Platform Ownership:
Conduct a system ownership and way of work workshop with the business leadership.
Outcomes = Define Platform Ownership for Asana including key roles & responsibilities, time commitments, and continuous improvement practices.
Establish Asana nomenclature & usage expectations with input from all of the business.
Create a visual document presenting the Asana way of working charter
Includes = RACI Chart, system usage expectations, system nomenclature, and compliance and performance measurements defined.
Support the definition of compliancy and performance measurements.
Establish a feedback mechanism & process for optimization.
Scaling Asana Compliance and Adoption:
Support the implementation and scaling of an Asana compliance program.
Develop a measurable framework for onboarding and learning experiences.
Establish a process for assessing compliance utilizing Asana with defined business rules and compliance rate metrics.
Scale the business Asana Champions to 10 by year-end, with at least three members having technical knowledge of changing existing processes and workflows.
Conduct ongoing 1:1 champion training and team member enablement.
Execute adoption and usability satisfaction surveys on a quarterly basis.
Workflow Optimization:
Conduct one final round of optimizations for the business.
Collect feedback, refine, and optimize workflows to align with the team’s needs.
Allocate discovery and development effort time to optimize workflows per team member.
Provide onboarding support for new team members.
Second Generation Leadership Reporting:
Establish a framework for in-depth campaign analysis including tracking KPIs, analyzing trends, and identifying improvement areas.
Develop custom leadership & optimization dashboards for reporting on campaign performance, costs, budget, vendor contributions, and team workload.
Create custom campaign dashboards for similar reporting purposes.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Corporate defined and measured OKRs
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Experience Innovation Consulting delivered on time and quality.
What was your primary form of communication with Experience Innovation Consulting?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Alex accument for facilitating business problem solving/solutioning is second to none.
Are there any areas for improvement or something Experience Innovation Consulting could have done differently?
None that I can think of
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Email Marketing Services for Travel Investment Firm
Other IT Consulting and SI
Less than $10,000
Sep. 2022 - Jan. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Alex's hands on approach and dedication is impressive."
Jan 13, 2023
VP Delivery & Marketing Operations, Navigatr
Lisa Mendelson
Verified
Hospitality & leisure
Toronto, Ontario
51-200 Employees
Online Review
Verified
Alex Jackson Consulting provides CRM consulting services for a travel investment firm. They have developed education, and demand strategy for Canadian members to use digital and print marketing solutions.
Thanks to Alex Jackson Consulting's work, the client garnered a lot of interest in its marketing program. The team's workflow was seamless and efficient.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Established in 1968, Ensemble is an organization of top-tier independent travel agencies in the U.S. and Canada.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Alex Jackson Consulting?
We were looking to roll out an Email Marketing program for our Canadian Members and needed support to ensure we were complaint with Canadian Privacy Laws.
SOLUTION
How did you select this vendor and what were the deciding factors?
I did a search for Canadian CRM consultants.
Describe the project in detail and walk through the stages of the project.
Develop an outreach, education, and demand strategy for Canadian members to use digital and print marketing solutions. Ensure members know their data is theirs and won’t be shared with other members, and will be crossed checked with other agency members. A notification process will be enacted to communicate duplicate entries to members appropriately.
How many resources from the vendor's team worked with you, and what were their positions?
1, Principal Consultant
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We have garnered a lot of interest in our Marketing program from our Canadian members.
How effective was the workflow between your team and theirs?
Seamless and efficient.
What did you find most impressive or unique about this company?
Alex's hands on approach and dedication is impressive.
Are there any areas for improvement or something they could have done differently?
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
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