ENCYPHERS

BACKGROUND

Please describe your company and position.

I'm an executive at Lotza

Describe what your company does in a single sentence.

We are a fast growing ecommerce company centered around a functional, flavor forward soda brand, delivering a subscription ready digital experience designed for consumers who want better mood support, cleaner ingredients, and a next day recovery boost all in one seamless checkout flow.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ENCYPHERS to accomplish?

• Custom high-performance Shopify store
• Mobile-optimized UI/UX design
• Upsell & checkout enhancements

SOLUTION

How did you find ENCYPHERS?

Online Search

Why did you select ENCYPHERS over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from ENCYPHERS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They redesigned our shopify to work on performance, customer psychology and flexibility to grow over time. They created a seamless design across all devices and branded competitors in the Us ecommerce. They built custom and flexible content blocks to help our team build pages quickly without needing to code. Recharge subscriptions were rebuilt with better billing, clearer renewal messages, and less friction at commitment. They powered automated lifecycle journeys on Klaviyo and even gave our team Replo to launch new landing pages on the fly. They made Checkout Blocks to improve the checkout. Polished and conversion optimised storefronts with less churn on subs, a faster and more intuitive mobile experience, an optimised checkout funnel, and a marketing setup supporting wholesale and DTC.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After just a few days, the launch's impact was clear. Site speed improved, and this reduced bounce rates and encouraged more profound browsings. Mobile engagement improved as updated navigation and interface made the whole shopping experience smoother and more intuitive. Recharge performance improved because clarifying the renewal timing resolution customer confusion brought. Klaviyo flows increased open and click-through rates more than before and this resulted in more repeat purchases. One Click Upsell increased average order value and TikTok and Facebook paid ads converted better as the site aligned more with CRO. Overall, these results brought a clear jump in revenue, customer retention, and brand performance across DTC and B2B.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ENCYPHERS’ project management was highly organized and responsive throughout the entire build. They kept communication clear, provided regular updates, and always made sure we understood the technical decisions being made. Deliverables were completed on schedule, even when we requested adjustments or additional features along the way.

They were quick to respond to our needs — whether it was resolving subscription logic issues, refining mobile navigation, or testing different design layouts. Their team actively collaborated with us, asked the right questions, and offered strategic recommendations instead of just executing tasks. Overall, their reliability and responsiveness made the entire process smooth and efficient.

What was your primary form of communication with ENCYPHERS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What struck us most about the work of ENCYPHERS is that, not only are these people very skilled technically, but they also understand experience and ecommerce strategies deeply. They did not merely deliver what we wanted but also discovered issues and even gave us better solutions than what we originally considered.

Detail orientation, particularly when resolving complex issues of subscription and improving mobile navigation, impresses greatly. Each issue, however complex, has been addressed with clarity, understanding, and a long-term perspective that shows these individuals are interested in the future of our brand and not merely the end result of a project.

It’s the combination of these skills that made them so valuable to work with.

Are there any areas for improvement or something ENCYPHERS could have done differently?

Everything was great, but providing more strategic forecasting during the planning sessions would help move the deciding processes along even faster. Sufficient knowledge as regards the consequences of certain integrations or design options on future scaling would simplify the forecasting. All in all, anytime we needed clarifications or an alternative, they quickly adapted and managed it well. Any possible opportunity for growth only underscores our wish to gain more of their top-level pair of hands and not on any deficiency on their part.

BACKGROUND

Please describe your company and position.

I am the VP of eComemrce of a textile company.

Describe what your company does in a single sentence.

My company builds new materials and software to enable better textiles. It is best known for its first technology, a knit made from one of the world's strongest polymers, which has disrupted hosiery through impossibly strong pantyhose.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Encyphers to accomplish?

• Build a headless architecture to improve site performance and scalability.
• Implement Shopify Plus for our eCommerce platform with custom functionalities.

SOLUTION

How did you find Encyphers?

• Referral
• Clutch Site

Why did you select Encyphers over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Encyphers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Encyphers was responsible for implementing Shopify Plus and headless architecture for SRTX. The project involved developing custom scripts for advanced "Add to Cart" features, building a custom Shopify app to streamline specific workflows, and creating an analytics app to track user behavior. Key deliverables included seamless integration between the headless frontend and Shopify backend, ensuring optimal performance and scalability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to significant improvements, including a 30% increase in site speed due to the headless architecture, a 20% boost in conversion rates with the custom "Add to Cart" features, and enhanced decision-making through the custom analytics app, which provided detailed insights into user behavior. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Encyphers demonstrated excellent project management, consistently delivering items on time and meeting all deadlines. They were highly responsive to our needs, quickly adapting to changes and providing regular updates throughout the project.

What was your primary form of communication with Encyphers?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about Encyphers was their deep expertise in Shopify Plus and headless development, combined with their ability to deliver custom solutions tailored to our specific needs. 

Are there any areas for improvement or something Encyphers could have done differently?

Encyphers was outstanding overall.

BACKGROUND

Please describe your company and position.

I am an executive of MiRi Home & Living

Describe what your company does in a single sentence.

Online store selling cosumer household goods

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Encyphers to accomplish?

• Build a website

SOLUTION

How did you find Encyphers?

Online Search

Why did you select Encyphers over others?

• High ratings
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

We hire Encyphers to build our company website. Deliverables included: 

• Customise the Shopify theme 
• Build a custom landing page for our flagship product 
• Advise on conversion tactics

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are very happy with the website we were able to build with Encyphers. All the pages have been designed to our satisfaction and this allows us to operate our business smoothly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I was assigned a project manager (Aafiq) and he was always very responsive through email. Responses rarely took more than 24 hours and if I had additional questions, booking an online meeting was always an option. They were very open to feedback and working with my specific needs and wants.

What was your primary form of communication with Encyphers?

Virtual Meeting

What did you find most impressive or unique about this company?

You have to give very specific instructions which sometimes was a little difficult because I wasn't clear on what I wanted myself but they follow instructions very well and are able to bring your designs to life.

Are there any areas for improvement or something Encyphers could have done differently?

Area of improvement for me would be trying to understand my needs a little bit better but that's mostly also on me being not clear enough. I think we spent a little too much time on certain things that could be done quicker.

BACKGROUND

Please describe your company and position.

I am the CEO of Revitalize Energy

Describe what your company does in a single sentence.

We sell an energizing eye drop designed to treat screen fatigue

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Encyphers to accomplish?

• Build our website from designs we had completed
• Redesign and optimize several pages of the new website
• Integrate with a subscription service

SOLUTION

How did you find Encyphers?

Online Search

Why did you select Encyphers over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Encyphers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Primary goal is for Encyphers to implement the UI/UX designs provided by Revitalize and revamp the existing Shopify store to enhance its aesthetics, user experience, and overall performance. Encypher's team of designers and developers will work closely with Revitalize to ensure the successful implementation of the provided designs while optimizing the store for conversions and growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Complete redesign and implementation of new website. Increased conversion rate by 54% and increased overall traffic to our website by over 100%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered items on time and quickly responded (usually less than 12 hours and never exceeding one business day.) We had nearly a dozen round of edits and every time their team implemented our requests rapidly without hesitation or protest. Even when we changed our minds and went back and fourth internally in terms of design, they still made every change we ask for in the final version, even after multiple exchanges.

What was your primary form of communication with Encyphers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They laid out an entire project scope early on and then set deadlines within that project scope. All of those deadlines were hit and they consistently pushed for over communication meaning we were always on the same page regardless of where we were in the project.

Are there any areas for improvement or something Encyphers could have done differently?

There was nothing they needed to improve on.

BACKGROUND

Please describe your company and your position there.

I am the founder of a new luxury home fragrance company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Encyphers, and what were your goals?

I hired Encyphers to create and launch my e-commerce website through Shopify. The goal was to get the structure and the navigation of the site complete, any apps integrated into the site, custom code, and all of my launch products listed.

SOLUTION

How did you select this vendor and what were the deciding factors?

I reached out to e-commerce web designers that had experience with Shopify as a platform and had done other sites similar to what I was looking for. I interviewed three of them, and picked Encyphers based on a combination of factors.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had three milestones throughout the project: A first draft - wireframes, layouts, theme integration, a second draft - a more detailed draft with placeholder photos and copy plus all features and apps integrated, and a final draft - a production-ready version that can be used for live traffic. All of the work was done on the Shopify platform including external app integration.

How many people from the vendor's team worked with you, and what were their positions?

Aafi (Web Developer & Designer)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site launch was successful, and we had five orders flow through the site in the first day.

Describe their project management style, including communication tools and timeliness.

We used Upwork to message each other, answer questions, and discuss project details. We shared files and assets through Google Drive. We met using video conferencing through Google Meet. I felt comfortable with our communication style and frequency.

What did you find most impressive or unique about this company?

Aafi was very hands-on and made sure everything worked the way I wanted. He also provided recommendations from previous projects he had completed.

Are there any areas for improvement or something they could have done differently?

The project ended up delayed (because of me), but when I had everything ready for launch we had to rush to complete a few last-minute fixes to the site to make sure we met the new deadline.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at RV*n, a booking system that connects RV owners and property owners. Our customers can find RV rentals, sites, campgrounds, and storage units, all with online self-booking.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Encyphers?

We needed help building our website.

SOLUTION

What was the scope of their involvement?

Encyphers built our website from scratch, including back- and frontend development. The project also involved the development of APIs. I gave them an idea of what I was looking for, and they put together a couple of proposals. From there, we built the site together, changing and deleting some aspects as we went. 

The team helped us add functionalities that enable individual landowners or RV parks to rent out whatever space they have for people traveling in an RV or camping, ensuring that travelers find a place to stay and that sites don’t get overcrowded.

Currently, Encyphers updates the site and makes necessary changes. They also help us with PPC and social media marketing.

What is the team composition?

I work with two people from Encyphers, though I mainly deal with the owner, who has a team behind him.

How did you come to work with Encyphers?

I talked to another provider who couldn’t do what we needed. Then, someone from Google sent us to Fiverr, where we found Encyphers. 

What is the status of this engagement?

We started working together in February 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Encyphers’ work has helped us promote our business and get our name out in front of people. Since our company is fairly new, we still have to get it to the general public. We’ve already seen an increase in signups to our service. Overall, Encyphers has been right on ever since our partnership began a little over a year ago.

How did Encyphers perform from a project management standpoint?

In terms of meeting deadlines and staying on budget, they’ve been 100% right on. In the beginning, we communicated through Fiverr until our agreement was complete. Then, we started dealing with Encyphers directly, first through a couple of phone calls, and now we mainly use email.

What did you find most impressive about them?

Encyphers’ patience, cooperation, and diligence have stood out.

Are there any areas they could improve?

No, there’s nothing they need to improve at all.

Do you have any advice for potential customers?

My advice is to be on your toes because Encyphers is good and quick and what they do, and you’ll need to do some research to get them some information. The Encyphers team doesn’t mess around; you’re paying them to do something, and they’re all over it.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of ACME Homes. We sell windows and doors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Encyphers?

We needed a new e-commerce website.

SOLUTION

What was the scope of their involvement?

Encyphers has built a new, fully-functional e-commerce site from scratch using WordPress. The website allows people to purchase items, and it has a standard interface. We also included a blog to maintain the site active, and they’ve put on a call button at the bottom so customers can contact us easily.

What is the team composition?

We’ve only dealt with Aafaq (Co-Founder & CEO); he’s my point of contact.

How did you come to work with Encyphers?

I initially found them on Fiverr. I put up a request for web designers on the platform, telling my requirements and budget. I didn’t know the name of the software of plugins that I needed, but I knew what I wanted the website to do. In the end, I went with Encyphers because Aafaq responded to me and explained exactly what I needed. He was the only one who gave me information about the technology I wanted, which showed me he had the knowledge and was willing to share it.

How much have you invested with them?

We’ve spent €2,500 (approximately $3,000 USD).

What is the status of this engagement?

We started working together in August 2021, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In general, we’re satisfied with the look and feel of the website — it’s now more user-friendly. Also, they’ve incorporated software from one of our suppliers, which allows people to design their own doors and send us the design for a quotation. We’ve already gotten sales from a couple of people using that functionality. 

How did Encyphers perform from a project management standpoint?

How did Encyphers perform from a project management standpoint?

Due to COVID-19, our deadlines we’re extended without any additional charges,  Encyphers team always responds quickly and delivers the work on time. We typically message Aafaq directly, and he’s responsive.

What did you find most impressive about them?

They stand out for their product knowledge. I’d previously engaged with other web designers who had told me that what I wanted was impossible. When I asked Encyphers, not only did they know the answer, but they already had experience with those products and processes. It gave me a lot of confidence in using their services.

Are there any areas they could improve?

I don’t think so. They’ve done a great job; I’d have no problem handing them over to somebody else.

Do you have any advice for potential customers?

Trust them. They’re experts at what they do; they’ll guide you through the process.

BACKGROUND

Please describe your company and position.

I am the General Manager of Chatterbox Wine Marketing

Describe what your company does in a single sentence.

DTC sales and marketing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Encyphers to accomplish?

• Dynamics to Shopify Website Conversion

SOLUTION

How did you find Encyphers?

Online Search

Why did you select Encyphers over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Encyphers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Migration of a website from Dynamics to Shopify.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Excellent communication.
• Timely responses and very good work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We aren't fully done with the project, but, we are in line with the agreed upon timeline.

What was your primary form of communication with Encyphers?

Virtual Meeting

What did you find most impressive or unique about this company?

I’m impressed with their strong communication skills and responsiveness to questions. 

Are there any areas for improvement or something Encyphers could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Executive of Three Girls Media

Describe what your company does in a single sentence.

We are a web design and digital marketing agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Encyphers to accomplish?

• Optimise a Shopify Website
• Add pages and content to a shopify website.

SOLUTION

How did you find Encyphers?

Online Search

Why did you select Encyphers over others?

High ratings

How many teammates from Encyphers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ENcyphers have carried oyt various changes and additions to a Shopify website for us, working as a sub-contractor to our agency. They have been very responsive and very helpful and nothing seems to be too much trouble - even multiple rounds of revisions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Encyphers did exactly what we requested, on time and on budget. I highly recommend them!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Encyphers did exactly what we requested, on time and on budget. I highly recommend them!

What was your primary form of communication with Encyphers?

Email or Messaging App

What did you find most impressive or unique about this company?

I dealt with Aafi who has been very responsive and very helpful. In the sea of outsourced sub-contractors, Encyphers was a gem!

Are there any areas for improvement or something Encyphers could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner & Creative Director of Scope Creative.

Describe what your company does in a single sentence.

We are Graphic Design and Marketing Agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Encyphers to accomplish?

Website development

SOLUTION

How did you find Encyphers?

Upwork

Why did you select Encyphers over others?

• High ratings
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

• Add new products and collections to website 
• Update mega menu 
• Update product pages

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All requests were completed under a tight deadline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was done on time, and communication was excellent.

What was your primary form of communication with Encyphers?

Virtual Meeting

What did you find most impressive or unique about this company?

Their fast turnaround time and communication were impressive.

Are there any areas for improvement or something Encyphers could have done differently?

No