EbizON Digital

BACKGROUND

Please describe your company and position.

I am the Manager of Central Vic Aluminium

Describe what your company does in a single sentence.

B&B Off Road Engineering designs and manufactures high-quality motorcycle protection and luggage accessories, while Central Vic Aluminium supplies premium aluminium sheet, extrusion, and custom fabrication services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EbizON Digital to accomplish?

• Design a new website to showcase our Aluminium supplies and fabrication services.

SOLUTION

How did you find EbizON Digital?

Past Client of Ebizon

Why did you select EbizON Digital over others?

• Pricing fit our budget
• Past experience

How many teammates from EbizON Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ebizon developed a full informational website for Central Vic Aluminium on Shopify, designed to showcase aluminium products, fabrication services, and custom solutions. The website provides a user-friendly experience with clear navigation and a professional layout tailored to the business’s needs.

Key Features & Deliverables:

• Home Page – Highlights top-quality aluminium supplies and services, featuring call-to-action buttons for product browsing and service inquiries.
• Product Page – Displays an extensive range of aluminium products, including extrusions, sheets, and plates, with detailed descriptions.
• Quote Form – A dedicated form allowing customers to request custom aluminium cutting, fabrication, or bulk orders easily.
• Fabrication Gallery – A visual showcase of past aluminium fabrication projects, demonstrating capabilities and expertise.
• FAQ Section – Addresses common customer inquiries about products, services, and order processes.
• Contact Page – Provides business location, contact details, and a direct inquiry form for easy communication.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Enhanced Online Presence & Accessibility

• New Website Launched – Establishing a professional, SEO-optimized digital presence.
• Improved Navigation & User Experience – Simplified structure, making it easier for customers to find products and services.

2. Increased Customer Engagement & Lead Generation 

• Quote Form Implementation – Streamlined process for customers to request quotes and generate new business inquiries.
• FAQ Section – Reduced repetitive customer queries by addressing common concerns directly on the website.
• Fabrication Gallery – Showcased past projects, building trust and credibility with potential customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ebizon managed the Shopify website development for Central Vic Aluminium with a structured and flexible approach. While we did not set specific project milestones, their team remained responsive and adaptable.

Delivery & Timeliness:

• Despite delays on our behalf due to missing content and images, Ebizon was patient and accommodating, ensuring that progress continued smoothly.
• They were ready to implement changes as soon as we provided the necessary materials, making the final stages of the project efficient.

Responsiveness & Communication:

• While there was an initial language barrier with the development team, we requested that Komal handle all follow-up meetings, and she did an outstanding job.
• Komal was proactive and clear in her communication and ensured that our requests were addressed promptly.
• Komal was key in coordinating updates, relaying feedback accurately, and ensuring we were happy with the outcome.

Ebizon demonstrated strong project management, adaptability, and client support, making them a great choice for businesses looking for flexible website development services.

What was your primary form of communication with EbizON Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Flexibility & Patience – They worked at our pace, accommodating delays on our end without rushing the process. Their willingness to wait for content and adjust to our schedule was highly appreciated.
•  Strong Client Support – Komal was exceptional in managing communication, ensuring our feedback was relayed accurately and that all concerns were addressed promptly.
•  Cost-Effective Solution – Their pricing was reasonable compared to local alternatives, offering great value for the level of service provided.
•  Technical Capability – They delivered a well-structured, functional, and visually appealing website that met our needs, even without strict project milestones.

Overall, Ebizon’s dedication to ensuring we were happy with the final product and the ability to adapt to our needs made them stand out as a reliable and client-focused web development partner.

Are there any areas for improvement or something EbizON Digital could have done differently?

Overall, our experience with Ebizon was positive, but a few areas could be improved:

• More Structured Project Timeline – While we didn’t set strict milestones, regular progress updates could help keep projects on track and minimize delays. While Ebizon was responsive, some progress meetings felt unnecessary and could have been handled with a quick message or email, making the process more efficient.
  
  
• Proactive Guidance – More recommendations on best practices, SEO, and Shopify functionality would add extra value for clients looking to maximize their website’s potential.

Despite these areas for improvement, Ebizon was adaptable and patient and delivered a strong final product, with Komal playing a key role in ensuring a smooth process.

BACKGROUND

Please describe your company and position.

I am the Ecommerce Manager of Wood Expressions, Inc.

Describe what your company does in a single sentence.

Board Game Brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EbizON Digital to accomplish?

• Build a new website
• Integrate B2B functionality on retail site

SOLUTION

How did you find EbizON Digital?

Direct Marketing Email

Why did you select EbizON Digital over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from EbizON Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EbiZon Digital was hired to revamp the design of our existing Shopify store to include Wholesale App configuration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

EbiZon Digital successfully met our expectations for our newly designed website.  We were able to launch the new website within the time frame promised with the wholesale functionality requested.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was handled by Komal.  Komal was very good at communicating with us in a timely manner, was pleasant to work with and helped guide our project effectively. It was a pleasure working with her.  Despite being on a much different time zone,  I would receive timely responses that did not impact our project's progress.

What was your primary form of communication with EbizON Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Both Komal and Shubham were very easy to work with, listened to our requirements and needs, and were able to assist us in accomplishing nearly every goal we had for our updated website. They were very patient and accomodating.  In the past 18 years, we have worked with many 3rd party vendors.  The service provided to us by EbiZon was top-notch and professional.  We have not regrets.

Are there any areas for improvement or something EbizON Digital could have done differently?

Not really.

BACKGROUND

Please describe your company and position.

I am an Executive of Star Pacific Trading - Hawaii's Choice

Describe what your company does in a single sentence.

We produce Hawaii's Choice(R) and Yick Lung (R) heritage brand of snacks serving Hawaii the continential U.S. and abroad with tasty savory products since the early 1900s. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EbizON Digital to accomplish?

• Refresh the branding of our Hawaii's Choice website for wholesale B2B aside from B2C
• Design functionality in our website to entice and capture B2B leads

SOLUTION

How did you find EbizON Digital?

Online Search

Why did you select EbizON Digital over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from EbizON Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design a refreshing and appealing website to drive B2B business aside from B2C for both physical product distribution and online.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Create a refreshing new design from our original website's content with practical functionality that can capture leads for driving new business. SEO related matching where links from old website wouldn't be compromised by transitioning to a new website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Absolutely!  Komal Singh has been our project lead where she has done an outstanding job leading the development, providing crititcal feedback to improve the original concept of our website.  Komal was incredibly patient and persistent keeping me on track amidst a very busy schedule of travel and handling our business.  She has been incredibly professional and helpful along with being a pleasure to work with. I am very thankful having met such a high caliber of talent where each meating was a wonderful surprise that has been very impressive, above and beyond my expectations.

What was your primary form of communication with EbizON Digital?

Virtual Meeting

What did you find most impressive or unique about this company?

Persistence and ability to delivery a very high quality of service value at such a reasonable cost. They met timelines with impressive work and helped with recomendations that will improve the original concept. What I found incredibly helpful is that I do not consider myself a very technical person so Ebizon's team led by Komal managed the heavy lifting of areas I'd have no clue on where to begin. 

Most important is she took time to listen with incredible patience and understood exactly what I was looking for with execution beyond my expectations.

Are there any areas for improvement or something EbizON Digital could have done differently?

If I come across anything, I'll let you know. For now, I've been very impressed with their work ethic, talent and ability to deliver.

BACKGROUND

Please describe your company and position.

I am the Owner and Founder of Cregor Adventures

Describe what your company does in a single sentence.

We are travel wholesaler.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EbizON Digital to accomplish?

• Create an engaging website that reflects our brand.
• Create a website with strong SEO optimization.

SOLUTION

How did you find EbizON Digital?

Referral

Why did you select EbizON Digital over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

• Research and Discovery
• Website Design
• Website Analysis
• Frontend Development
• Functional Development
• SEO Optimization
• Basic Analytics
• Quality Assurance
• User Acceptance Testing
• Deployment

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project is still ongoing. We should complete the project in the next couple of weeks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. I beleive we had some miscommunication for a number of weeks, which set our project back. I beleive Ebizon was frustrated and so was I.

I am currently working with a very good project manager and an excellant designer who, I think, understands what needs to be done. I think we are communicating very well.  

What was your primary form of communication with EbizON Digital?

Email or Messaging App

What did you find most impressive or unique about this company?

I very much appreciate that they plan to complete the project as promised. That means a great deal; they keep their promises and honor the contract.

Are there any areas for improvement or something EbizON Digital could have done differently?

I wish we had not lost that time working on layout. I think I had certain needs and expectations and I felt we kept going backwards. Again, that is no longer the case. I feel we are moving forward in a very positive direction and my needs are being addressed!

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Forester Beauty GmbH

Describe what your company does in a single sentence.

We are a Salon and retailbusiness focused on curly and ethnic hair and products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EbizON to accomplish?

• Update existing shopify store to new Theme and functionalities

SOLUTION

How did you find EbizON?

Existing client

Why did you select EbizON over others?

• Good value for cost
• existing experience

How many teammates from EbizON were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

design revamp for an existing Shopify Store.
The Business Objective that the team identified for this project is:
- Improve the look and feel of the Shopify store
Prerequisites 
- Client will provide brand guidelines to be used in the website
- Client will provide collaborator access to Shopify Store
- Content needs to be provided by the client

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team was able to revamp our website to our specifications and always tried to find the best solution for our theme and business. Komal Singh, the project Manager was instrumental in driving the process and making sure we received all the items we wanted from the development team. Our website is now more userfriendly and shows all the information crucial to our clients and business, a full success!!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Komal Singh and her team always delivered the items discussed on time, and made sure that they would find a way to implement our wishlist. The Project was run very professional and our needs were met at all time. She even managed to get a member of the development team exchanged, to make sure the project stays on track

What was your primary form of communication with EbizON?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Ebizon and it's employees have a vast knowledge and are experts in their field. They were always accommodating although we were in different timeszones. I appreciate their hard work immensly

Are there any areas for improvement or something EbizON could have done differently?

I have worked on 3 projects with them already, so I know that they always deliver on what we require, there is nothing that comes to mind that they should do differently

BACKGROUND

Please describe your company and position.

I am the Junior Communication Specialist of a public sector enterprise

Describe what your company does in a single sentence.

Our company is a public sector enterprise that implements projects in India on behalf of the German government and other clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EbizON to accomplish?

• Support with general maintenance of the Ministry of New and Renewable Energy's National Green Hydrogen Mission Portal
• Support with security audits of the National Green Hydrogen Mission Portal

SOLUTION

How did you find EbizON?

Referral

Why did you select EbizON over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from EbizON were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design related updates:

1.     Incorporate further design elements as per requirements by us and MNRE

2.     Make all hero banners clickable. No tabs required on banner

3.     Incorporate visitor counter plugin

4.     Improve design of results page of global page search function

5.     Tiles on the events page should be aligned and consistent

6.     All pictures incorporated across the portal should not exceed 150 KB (.JPG)

7.     Assist in developing and managing event pages and registration forms for upcoming events for MNRE‘s upcoming events (International Conference on Green Hydrogen, RE Invest and others) on the portal, with an option for integrating a payment gateway, if required by the Ministry

8.     Other based on suggestions received by MNRE

Accessibility related updates (as per the NIC Guidelines for Indian Government websites):

9.     Make the content accessible to visually impaired people

10.  Make the content accessible to people with epilepsy by ensuring that content does not blink or flash rapidly

11.  Make the content accessible to hearing/auditory impaired people

12.  Make the content accessible to people with cognitive disabilities by ensuring that time-dependent content or functions include options to pause, extend, rewind, or fast-forward

13.  Make the content accessible to people with locomotor/physical disability

14.  Make the content accessible to a large audiences with different impairments through the use of assistive technologies 

Structure related updates:

15.  Create flexibility in the backend of adding text and/or graphics to sections

16.  Creation of additional pages, including dynamic ones, on the portal as per future requests

17.  Add possibility to add new sub-menu points and sub-pages for National Green Hydrogen Mission (Eg: Women in Green Hydrogen sub-menu point and page)

18.  Add a category on “Safety” under Regulations and Standards

19.  Make all content (text, images, etc.) across the portal editable and exchangeable

20.  Make changes/updates to the backend according to requests by us on demand

21.  Make edits in the forms (Feedback, National Green Hydrogen Directory, Subscription) as per suggestions from MNRE and us

22.  Ensure all forms (Feedback, National Green Hydrogen Directory, Subscription) function seamlessly at all times without any technical glitches 

23.  Other based on suggestions received by MNRE

Search Engine Optimisation (SEO):

24.  Support in implementing SEO best practices to improve search engine rankings and assure higher click rates and visibility

25.  Optimise meta tags, headers and content for search engines

26.  Support in monitoring key metrics such as traffic sources, visitor behaviour, portal performance etc. 

27.  Ensure the portal has a responsive design for mobile compatibility

28.  Integrate social media handles (LinkedIn, Twitter) on the landing page of the portal

29.  Ensure the subscription button functions smoothly across different devices and browsers; verify that users can subscribe without encountering any technical issues; verify that subscriber details are accurately captured and synchronised with the database

Security-related updates:

30.  Support in coordination with IT/NIC for server related issues, SSL certificate, and any other technical support as and when required 

31.  Support in security audits of the portal as per the guidelines issued by NIC

32.  Maintenance and monitoring of performance and caching

33.  Support in uploading and updating citizen-facing policies like copyright policy, privacy policy and terms and conditions on the portal

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Launch of the National Green Hydrogen Mission Portal by the Ministry of New and Renewable Energy (hosted on the NIC server)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was efficient, with clear timelines and regular updates throughout the project. They delivered most items on time, except for a minor delay due to unforeseen circumstances, which was communicated promptly. They were very responsive to our needs, addressing any changes or concerns we had quickly and effectively, ensuring the final deliverables met our expectations. 

What was your primary form of communication with EbizON?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They demonstrated not only their technical expertise but also their dedication to ensuring client satisfaction. It made working with them a truly seamless and rewarding experience

Are there any areas for improvement or something EbizON could have done differently?

Overall, our experience with EbizON has been positive; however, there are a few areas where they could improve. For instance, enhancing their communication frequency during security audits, provide more creative solutions.

BACKGROUND

Please describe your company and position.

I am the IT Officer of India HIV/AIDS Alliance

Describe what your company does in a single sentence.

India HIV/AIDS Alliance (Alliance India) is a diverse partnership that brings together committed organisations and communities to support sustained responses to HIV in India. Complementing the Indian national program, we work through capacity building, knowledge sharing, technical support and advocacy. Through our network of partners, we support delivering effective, innovative, community-based HIV programs to key populations affected by the epidemic.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EbizON to accomplish?

• Inform visitors about the NGO’s mission, vision, and the issues it addresses

SOLUTION

How did you find EbizON?

• Online Search
• Other

Why did you select EbizON over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Custom website design aligning with the NGO’s branding & Incorporation of visuals like images, infographics, and videos to highlight our mission and impact

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project demonstrated significant success through increased website engagement, higher online donations, and greater volunteer sign-ups. Key metrics included a boost in website traffic and organic search visibility, improved donor contributions, and enhanced event participation rates. Additionally, the platform fostered greater awareness through impactful content and social media interactions, aligning with the NGO's mission.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team demonstrated excellent project management, delivering all items on time and adhering to the agreed timeline. They were responsive to our needs, addressing feedback promptly and providing clear communication throughout the project. Their proactive approach ensured smooth collaboration and successful project completion.

What was your primary form of communication with EbizON?

Virtual Meeting

What did you find most impressive or unique about this company?

The company stood out for its deep understanding of the NGO's mission and its ability to translate it into a visually compelling and functional website. Their meticulousness, innovative design approach, and commitment to creating a user-friendly experience impress us. They also demonstrated exceptional responsiveness and professionalism, making the collaboration seamless.

Are there any areas for improvement or something EbizON could have done differently?

during the engagement till now the overall experience with EbizON was positive

BACKGROUND

Please describe your company and position.

I am the Project Manager of Simply on Purpose

Describe what your company does in a single sentence.

We create positive parenting products including audio course and printable resources.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EbizON to accomplish?

• Recreate our store using the latest shopify platform and newer themes and apps
• Highlight our monthly subscription product listing
• Optimize our store, help with SEO, and customize our product listings

SOLUTION

How did you find EbizON?

Online Search

Why did you select EbizON over others?

• Pricing fit our budget
• Good value for cost
• We felt that they would deliver and were professional

How many teammates from EbizON were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Improve the look and feel of the Shopify store by:

• Update Store Design and New Theme Implementation
• Mockup and Graphic Design for cohesive storefront
• Custom Development 
• Extensions installation and configuration
• Ensure Mobile responsiveness and Optimization
• Quality Assurance and User Acceptance Testing
• Domain Mapping
• Client Training and Tutorials as needed

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ryan clearly outlined the deliverables in our project in our contract and when we met online. He was helpful in defining what tasks we need to accomplish to meet our objectives. He divided the project into phases.  He also divided the payments into three phases after the completion of the work.

Our new shopify store is exactly what we were looking for!  Komal and her team provided mockup design pages so we could view what the store would look like.  Then in the development phase they would demo changes weekly, make any changes we desired, and provided our team with video tutorials so we could update our portion of the work as needed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Komal was our project manager and she was in frequent contact with us and would schedule weekly meetings to review the progress.  She and her team would implement any feedback or changes we needed extremely fast and they were great to work with.  Even when our requests required custom code, they would reassure us they could get it done.  Komal's team delivered WAY before our deadline and we would happily hire them again!

What was your primary form of communication with EbizON?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their communication was clear and focused.  They were efficient in our meetings.  The software Komal's team uses to communicate and relay information between them and us, is very nice and easy to use.  We also liked that they were willing to give us a price range for the project before we even met for the first time (messaging online), and then a more formal qoute during our first meeting, followed by a detailed contract.

Komal's team was very friendly and nice to work with.  

Are there any areas for improvement or something EbizON could have done differently?

No, they were great!

BACKGROUND

Please describe your company and position.

I am the President of a candy distributor.

Describe what your company does in a single sentence.

Wholesale candy distributor

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EbizON to accomplish?

• Convert a magento site to Shopify
• Oversee project and SEO

SOLUTION

How did you find EbizON?

Online Search

Why did you select EbizON over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from EbizON were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was to take a online Web store that was on a magenta platform Shopify. it was a complex project requiring many different elements of integration, including web design, web functionality, transferring data, and overseeing the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The progress was very complex, but it was a success largely due to a team that was communicative, responsive, and very detail oriented. We were able to switch a legacy magenta site to a working Shopify site which greatly enhance the usability

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I cannot speak highly enough about the team. We enjoyed working with them, they came through on what they promised within budget and, honestly, we're extremely pleasant and fun to communicate with. It was a very large project with many complexities, but never once did they shy away from a challenge And when things didn't go as planned, they found a solution. A very, very good working experience

What was your primary form of communication with EbizON?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Komol is a terrific project manager. She was very good at communicating our needs to the programmers and never once was she anything less than professional and courteous. Although we have never met due to the geographical divide, we feel that she has provided services that have made their company integral to our success. All of the ancillary programmers were great too. 
as I have said in my comments, large projects have large complexity, and this company is both highly reputable, highly professional, a good value for the money in the type of company that makes it a pleasure to do business with. In the online programming world, this is a rarity.

Are there any areas for improvement or something EbizON could have done differently?

Well every project has its challenges in our project had ups and downs, and didn't accomplish every goal, I really don't think there's much that could've been done differently. Large projects have large complexities and, again, Kokol never walker away from a challenge and when answers weren't readily available, she engaged her team to help. Bottom line, they are a great company and she's a great project manager

BACKGROUND

Please describe your company and position.

I am the Sr. Software Engineer of Parallax Inc.

Describe what your company does in a single sentence.

Creators of educational electronic kits to teach engineering and programming.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EbizON to accomplish?

To migrate a Drupal site to a WordPress site

SOLUTION

How did you find EbizON?

Online Search

Why did you select EbizON over others?

• Pricing fit our budget
• Good value for cost
• Experienced with exact task

How many teammates from EbizON were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EBizON was to take our existing, live, site that hosts educational curriculum on a Drupal platform and convert it to a WordPress platform while maintaining nearly the same look and feel as the original.  We specifically asked for no custom coding (as long as that's practical) and only using common plugins to achieve the goal.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

EBizOn generated a similar looking website fairly quickly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Many items were delivered on time.  There were unforseen problems that they responded to and fixed quickly.

What was your primary form of communication with EbizON?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand the problem and find a solution that fit our needs at a cost we could afford.

Are there any areas for improvement or something EbizON could have done differently?

Emphasis on identifying problems caused by a common issue and fixing them through a script rather than manually on individual pages.  At times EbizON demonstrated expertise in this area, successfully addressing multiple similar problems in one step; however, we feel an initial focus on identifying new issues as fitting this mold would have saved time in the long run.