Dotsquares

BACKGROUND

Please describe your company and your position there.

I am a project manager at a laundry factory that produces over 100 tons of laundry per day

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares, and what were your goals?

We wanted to develop an app for our management team to keep track on the performance of the laundries on a daily and monthly basis

SOLUTION

How did you select this vendor and what were the deciding factors?

The vendor was selected for their knowledge in the field of app creation and for their flexibility and ability to custom create an app that fits the exact needs of the user.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of the project was to create an app that can be downloaded and accessed by both android and iOS users in our company. The app focused on presenting to the management the performance of the production and sales departments.

How many resources from the vendor's team worked with you, and what were their positions?

Apurv, the lead project manager was our main point of contact, while, numerous contacts and discussions was also done with the team lead Avinash.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

App creation is still on-going (pending final demo)

Describe their project management style, including communication tools and timeliness.

The project manager Apurv did a great job at ensuring that deliverables are delivered on time, and we are kept on the loop with regards to the progress daily via email.

What did you find most impressive or unique about this company?

Their timely responsiveness and attention to details is what we found impressive during the course of the project.

Are there any areas for improvement or something they could have done differently?

n/a

BACKGROUND

Please describe your company and your position there.

I am the head of product at Estgro which provides a solution to the great wealth transfer by providing Estate Planning solutions to financial service providers and other professionals involved in private client advice.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares, and what were your goals?

Dotsquares helped us get the project off the ground with initial BI and design work and then a team of developers which we are able to scale up as need requires. The project is still in progress but I have been so impressed with the capability, insightful approach, responsiveness and dedication of the team. Particular thanks must go to Soubhik Maity (our daily stand-up ray of sunshine) who has complete mastery of the project and is as commuted to it as we are.

Particular kudos also must go to Kundan (tech Lead) , Vinod & Bhupendra (Developers) & Saurabh  (QA). They question and push back on decisions and approaches, offer advice and alternative view points to make sure that the project is viewed from every angle. This is very much a collaboration and the team have been a pleasure to work with.

SOLUTION

How did you select this vendor and what were the deciding factors?

The vendor has an excellent pedigree and has worked in some outstanding projects for blue chip clients. We were made to feel very confident in our selection by the onboarding team. Key in our decision making was that Dotsquares had an office in the UK - but in reality we have worked almost exclusively with the team in India and location has not really affected our experience.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project is still in progress, but DS have worked with us since it was a concept and are delivering a complex advice based portal network.

How many people from the vendor's team worked with you, and what were their positions?

Soubhik Maity (Project lead), Kundan Singh (tech Lead) , Vinod Kumar & Bhupendra (Developers) & Saurabh Choudhary (QA)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are very happy - this is a long project so we wanted to provide interim feedback, but the team are very quick in their turn around of tickets - in fact we sometimes have to race to keep ahead of them to make sure they have enough to keep them busy! The quality of output is high and we have found them to be generous and of high integrity.

Describe their project management style, including communication tools and timeliness.

We are in regular contact through Teams - sprints are set by us in Jira. The productiveness of the team is high - they consistently over deliver in terms of tickets completed each month.

What did you find most impressive or unique about this company?

This is an enjoyable team to work with. They are friendly, responsive, caring and intelligent. They are not yes-men :The team is quick to raise concerns and ideas, and operates like a remote extension of our internal team. We feel like we know them. Their level of English language, business acumen, and technical expertise is high. But most of all they are quality people - of high integrity and committed to their work and our project.

Are there any areas for improvement or something they could have done differently?

We have worked fast: had we had more time initially, we may have structured the project slightly differently, but we feel that we have been supported in our necessary approach by the DS team throughout.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a recruitment agency - we specialise in placing Personal Assistants, Executive Assistants and HR professionals into companies in London and Manchester.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares, and what were your goals?

We took on a new CRM system and because we have our website built on HubSpot, the two didn't speak together. We had to build a piece of mid-ware to connect the two together, and build a job vacancy page where candidates could apply to the website, and appear in the CRM system as a result.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Dotsquares on the HubSpot platform. We were looking for a company that understood what we needed to achieve and who could give an accurate quote.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals. The team followed up with examples of how we could expect the end result to look, and they then advised how many people it would take and how many days. They achieved this ahead of time.

How many people from the vendor's team worked with you, and what were their positions?

Soubhik was our project manager throughout, and Dharmendra worked on the project throughout too. At one point, another developer worked on the project too, to get it completed in time.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the site, our visits doubled in a month, from 4000 to 7500. As a result, we have seen more leads coming through from our website that we have already converted into sales.

Describe their project management style, including communication tools and timeliness.

They were always happy to jump on a quick call to discuss anything, and sent updates daily which were easy to understand and appreciated. Better than any development company I have ever used.

What did you find most impressive or unique about this company?

The friendly service and how they explained everything to me clearly and understood what I was looking for each time.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

E-commerce website

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares, and what were your goals?

To develop a website to sell NZ made products in New Zealand.

SOLUTION

How did you select this vendor and what were the deciding factors?

Found them on Google. Their communication & pricing range was very clear and convincing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had occasional meetings to discuss the project. Every time they were assigned a new job, we would get formal written consent before commencing a new job.

How many people from the vendor's team worked with you, and what were their positions?

I worked with multiple team members throughout the journey. They had different staff members working on the project but kept me in the loop every time, they were moved to a different project or a new member was assigned to my job.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

My website will be launched in the next couple of weeks hopefully. The project has been finished.

Describe their project management style, including communication tools and timeliness.

The email was our primary source of communication. Zoom meetings were also set up occasionally to discuss anything important in detail.

What did you find most impressive or unique about this company?

The team was very supportive and good at their work. They provided suggestions and were available whenever clarification was needed in regard to anything.

Are there any areas for improvement or something they could have done differently?

If they could keep the same staff assigned to the project, this would be more reliable.

BACKGROUND

Please describe your company and your position there.

CEO / Founder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares?

Ongoing services - security enhancements and AWS cloud services.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have been working with Dotsquares for 4 yrs due to their intimate and in depth knowledge of development of PAAS products.

Describe the project in detail and walk through their service package.

Security is always paramount for every company. Dots provided the best route through investigation before implementation to save us costs and time.

How many resources from the vendor's team worked with you, and what were their positions?

Three:

• Lead security developer
• Lead cloud server expert
• PM

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They were honest in how much time was utilised after quoting the project. 

How effective was the workflow between your team and theirs?

When the team is left to complete the task it is always very effective for both sides.

What did you find most impressive or unique about this company?

I have known them for 4 years. We have an in depth knowledge of each others expectations and we work to meet them. They essentially deliver work in less time than quoted.

Are there any areas for improvement or something they could have done differently?

No as communication is key and they do that effectively.

BACKGROUND

Please describe your company and your position there.

Gereck Delivery Service connects people with items to be delivered with professional drivers that are ready to pick up and drop off your items with care using a web-based application. We offer moving, junk removal, furniture, medicine, food, grocery, courier delivery services in the United States of America at unbeatable prices. All packages are tracked by the system to avoid any lost.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares, and what were your goals?

Mobile web application development. Our goals were to have a user friendly web application that stands the taste of time in the delivery industry and which can be used in any part of the world.

SOLUTION

How did you select this vendor and what were the deciding factors?

Dotsquares is a God-sent company, they have developers who have a mastery of the subject matter. They are customer-focused, people-centered and result-driven. Customer satisfaction is their watch word. For 3 years working with Dotsquares under the leadership of Pradeep, I am satisfied with their level of expertise and technical know-how. I will recommend this team to all my friends and partners.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Planning: blueprint of the website and how it will be displayed
• Website development: Done with the latest technologies
• Website testing: Testing was done in a sandbox environment
• Website deployment: After all the testing the awesome was made live

How many resources from the vendor's team worked with you, and what were their positions?

I worked with a team of highly proficient web application developers who were always available to listen and act promptly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The Gereck Delivery Service website www.gereck.com is an excellent website that customers admire and enjoy. To book a delivery is very simple and straight forward. The website is self explanatory and user friendly.

Describe their project management style, including communication tools and timeliness.

Pradeep is a real leader leading by example. The team he leads are always available 24/7 to resolve my issues. They are prompt to act and ready to perform assigned tasks with care and passion.

What did you find most impressive or unique about this company?

Their promptness and customer-focused attitude make Dotsquares stand out as the best partner in this journey of delivery

Are there any areas for improvement or something they could have done differently?

No human setting is prefect. However, Dotsquares should make their cost for services competitive into stay in the market

BACKGROUND

Please describe your company and your position there.

I am the CEO of the company in Poole

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares, and what were your goals?

We wanted to develop a mobile application to help customer and delivers to get the car recovery system all in one place

SOLUTION

How did you select Dotsquares and what were the deciding factors?

We did research online and by reviews, price and knowledge we decided to go with dotsquares

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The objective of this project is to create a car delivery mobile application based on both Android and iOS platforms. The app will be used by three different types of users – Customer (who wishes to schedule a pickup for delivery); Driver (who will be facilitating the pickup) and Admin, who will have access to Deliveries, Transactions, ability to Activate or Deactivate a customer / driver; and manage other such features.

Customer will be able to schedule for a pickup, enter their details like pick up & drop location, they will be needed to enter their car details like make & model. Customer will have to click on the request quote button after entering the details. Now the system will send the request to all the nearby driver available in the radius of the customer. A Driver will be able to see the request of the customer as a popup notification now the driver will have the option to enter their charges & time for the car delivery.

He will also be able to choose the locations that he/she will be comfortable receiving and dropping the deliveries. Also, once the driver fill the time & cost for the delivery then it will send the notification to the customer and now customer will be able to accept or reject the available bids from the different drivers.

Once a driver delivers the car then a message to confirm the same will be generated for the customer, to ensure that the delivery has been successful, after which, the payment will go from the Escrow account to the registered driver’s account.

How many resources from the Dotsquares team worked with you, and what were their positions?

A project manager Nikhil was assigned to us who helped us through the whole journey

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

App was delivered in the way we wanted even is not life yet but in the process going live shortly We have all the features available in the which where requested

Describe their project management style, including communication tools and timeliness.

Nikhil was alway quick and responsive Always dealt we the issues we experienced during development of the App We had many meeting and he has gone above and beyond even worked weekend and late evenings when required ( due to the time difference 4.5h between uk and india)

What did you find most impressive or unique about this company?

Their knowledge and experience have been impressive throughout the workflow.

Are there any areas for improvement or something they could have done differently?

Late opening our to suit non Indian customers

BACKGROUND

Please describe your company and your position there.

Im am an owner of two insurance marketing organizations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares, and what were your goals?

We hired them to build a custom CRM built for the insurance industry.

SOLUTION

How did you select this vendor and what were the deciding factors?

I chose them by referral many years ago and have been using them ever since for various projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I usually put together a document outlining an end result. They take this and we have conversations to gain a full understanding. They then put together a scope of work with all of the details outlined. Once agreed upon, they get started on development.

How many people from the vendor's team worked with you, and what were their positions?

I have worked with 6 or so different people. Including business analysts, project directors and head developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch a one of kind, industry specific CRM technology for our clients.

Describe their project management style, including communication tools and timeliness.

Great communication. Daily updates and details. Open conversation through Skype. They always respond quickly, if not immediately.

What did you find most impressive or unique about this company?

They have a great team with great management.

Are there any areas for improvement or something they could have done differently?

Not really. My only issue has been the time difference but they have always made it work.

BACKGROUND

Please describe your company and your position there.

Tour Company : Owner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares, and what were your goals?

Revamping our old applications

SOLUTION

How did you select this vendor and what were the deciding factors?

Dotsquares had a Melbourne office

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Had an existing system and we rebuilt it from scratch in a new framework

How many people from the vendor's team worked with you, and what were their positions?

A project manager supported by three software engineers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Dotsquares was easy to work with. They have demonstrated a willingness to understand our requirements. This has been the foundation for the the projects success.

Describe their project management style, including communication tools and timeliness.

Skype and email

What did you find most impressive or unique about this company?

Prompt response

Are there any areas for improvement or something they could have done differently?

They could have tested the application in more efficient way.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of a company that offers car tuning, IT, and performance upgrades.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares?

We needed SEO and website construction services.

What were your goals for this project?

To boost our website traffic.

SOLUTION

How did you select this vendor?

We found them after searching on Google.

Describe the project in detail.

When we began to work with Dotsquares, we had strong SEO results, but sadly they got much worse over the course of the work. We spent nearly 18 months trying to work with them, but during that time our traffic dropped to just 25% of what it was at the start of the relationship.

An independent party found that the work they had done was impacting our traffic, so we were paying for SEO that could not have worked.

What was the team composition?

It was mixed throughout.

RESULTS & FEEDBACK

Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement?

They took no responsibility for the issues they caused or the terrible SEO services they provided. Our website traffic dropped 75% while in their care after fundamental mistakes were made. They then wanted to charge us again in order to look at the issues.

How did the Dotsquares perform from a project management standpoint?

Everything seemed good, but it turned out not to be the case. When it became clear there were problems, they provided terrible service and custom care.

What impresses you about the Dotsquares?

After a bad year with them, not much. They seemed helpful, but the work is of a very poor standard. If you plan to use them, I advise against it.

Are there any areas for improvement?

They need to understand SEO and the work they do to construct a website. They caused issues and then wanted to charge us to address them.