Dotlogics

BACKGROUND

Please describe your organization.

US Basics Apparel is involved with manufacturing and distributing all kinds of sportswear and athletic wear and casual wear.

What is your position?

I'm a director of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Dotlogics?

US Basics Apparel wanted a website, a web portal for e-commerce, and inventory management system for its warehouse to keep track of all the products that we provide for our customers. We had engaged Dotlogics to assist us with developing some solutions for this.

SOLUTION

Please describe the scope of their involvement in detail.

Dotlogics made a web portal for us that not only serves as an introduction for the company for its marketing purposes, but also has all kinds of ecommerce capabilities. We have many different types of customers – some are wholesalers and some are distributors. We have different specialized pricing for different types of customers. It's a rather complex setup, but Dotlogics was very helpful in meeting all the requirements that we had and providing us a solution for that. Similarly, they did our inventory management system. It helped to organize our stock that we have for all our products and, on a real-time basis, we are able to manage our inventories at this point.

They integrated payment portals. Then, they had certain shipping arrangements with other companies like UPS, FedEx, and so on, and they incorporated all those into our website so that when a customer has a buying experience, he or she can very easily get all of the different options for shipping and making payments and things like this.

How did you come to work with Dotlogics?

We searched for development companies that were in the United States. There were several companies that had good portfolios like Dotlogics. We ended up choosing Dotlogics because of their good references and their experience with e-commerce sites.

Could you provide a sense of the size of this initiative in financial terms?

It cost around $50,000.

What is the status of this engagement?

They have completed our original project. It took about three months. They finished it ahead of schedule, which was very good because we had a dire need to have this project completed in time. They were ahead of time, so that was very helpful. We are now also engaging them to do some additional work for us right now.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We not only get good feedback in terms of Dotlogics' design of the site, but we also have been making good sales and, day by day, the site is doing better and better. We're now engaging them for SEO [search engine optimization] services and other services to bring in traffic, and that's also starting to be very helpful to bring in more traffic to the site.

How did Dotlogics perform from a project management standpoint?

Dotlogics is excellent. They were also very detail-oriented. They knew their work very well, and whatever scope we provided, they were always actively engaged and making sure that we were satisfied with the work that was being done.

What distinguishes Dotlogics from other providers?

Dotlogics' reliability, attentiveness to detail, and project management are outstanding. They are very proactive. Once they take on a project, they are really leading it, and they are engaging in terms of to meet our goals that we've set for them. Overall, it was a great experience for us.

Is there anything Dotlogics could have improved or done differently?

Honestly, I think they did a good job to take care of all the responsibilities. They would even go above and beyond at times to make sure that we were getting the things we needed. Even after they did something, if we had comments, they would go out of their way sometimes to make sure that we are satisfied with things.

BACKGROUND

Please describe your organization.

We are a hospitality management company. We have chains of hotels and restaurants throughout the United States. We own some while we partner out and manage others.

What is your position?

I am the owner.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Dotlogics?

We were using a very old and outdated coding platform. It was difficult for us to switch to a different platform because our entire staff was using the old one. We had to find a company that would build us a new system that was easy to use so that the switch was easy and seamless. We also had many other things we needed, so we wanted to find one company that could do it all rather than divide the work up in a million pieces. Then, we needed a company that could create great web design to reflect the taste and culture we were looking to project.

Each website had its own goals so it's difficult just give one goal. The restaurant website they did for us was designed to be fun, lively, and bright so that it attracted the younger audience. It was connected to the POS [point-of-sale] system so that the back-end can manage the orders and plan.

SOLUTION

Please describe the scope of their involvement in detail.

We are working with Dotlogics on a number of things. They set up our entire POS system. They redesigned a few websites for us. They provided tech training to my staff. I had them brand one project with all print and web included.

For the hotel website, they updated the ERP [enterprise resource planning] system so that it was able to work the way we wanted it to work. Now, we can manage our inventory and back-end office.

How did you come to work with Dotlogics?

We looked up a few top companies, interviewed them, and asked for a proposal. We had another demo session with them, and then we knew Dotlogics were a good fit for us.

Could you provide a sense of the size of this initiative in financial terms?

We've spent more than $400,000 so far.

What is the status of this engagement?

It's an ongoing project.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We saw much better back-end performance on the side of my staff. They are happier with the way things are set up because everything is customized to their needs. On the front end, I am seeing steady traffic, and my conversion rate expectations are being met, so I'd say I'm happy with Dotlogics' performance.

How did Dotlogics perform from a project management standpoint?

I've worked with many companies. It's difficult finding a company that can do everything for you. In the past, I was having to work with multiple agencies, so Dotlogics was able to take over and manage things much better.

The project manager assigned to us deserves applause, too. He's done a good job with us throughout the process. He's organized and on top of his game – usually two steps ahead.

Is there anything Dotlogics could have improved or done differently?

I don't think so.

BACKGROUND

Please describe your organization.

We are a United States manufacturer of power supplies.

What is your position?

I'm the international sales manager.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Dotlogics?

With Dotlogics, we wanted to create a new, more modern website for our company. The goal was to reach new people and rate high in Google search results.

SOLUTION

Please describe the scope of their involvement in detail.

They created the new website from scratch. We provided the information on our products, pictures, write-ups – things of that sort – and colors; that kind of a thing. They created the website from scratch using WordPress.

They created an admin panel that was tailored to our requirements. and a recapture when you fill out the forms. They did a good job optimizing everything for SEO [search engine optimization].

How did you come to work with Dotlogics?

I researched people in my area. That was the goal that I had – to have a company that I could easily, if I need to, take the car and just drive over. That was one of the primary concerns that I had when I searched for a company. I compared the prices, and they were a little bit less costly than others. I felt that they could provide the same quality product or website for a little bit less money.

Could you provide a sense of the size of this initiative in financial terms?

It was less than $10,000.

What is the status of this engagement?

Actually, I'm working with them now. I'm hoping I'll get in the budget to redo the website. I trust them that much that if I had the budget for my company, I will get them to do a more modern website. We are going back now with what they did for us a couple years now.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The feedback from people is that it is easier to navigate through the website. All the information that we provide on our website has to be easily accessible, and that's what Dotlogics has done for us. 

How did Dotlogics perform from a project management standpoint?

We went back and forth a couple times because we are not a typical company that will sell to a consumer. It's a hard concept for somebody who is not familiar with what we do. Our website has to be a little different than a general consumer, and they did very well. We went back and forth a few times, and they were very friendly and accommodating. 

What distinguishes Dotlogics from other providers?

One of the things I have to say about them that distinguishes them is that their customer service is very good. Even today, if I have an issue, or want to make some changes, they're very helpful on doing that in a timely manner. Just last week, I had to add another product to the site, and I had to do it in a hurry because a press release was coming out, and I had to add something to it. They were very helpful on getting that result.

Is there anything Dotlogics could have improved or done differently?

I always deal with the middle person. I felt like when we were going back and forth when they were creating the website, and they were going back and forth, if I had access to the actual designer, things would have been expedited a little bit faster. Again, if that's the way they do business, that's the way they do business.

Things got resolved anyhow, but I felt that at the time if I had communicated with the actual designer, things would have gone faster. That's what I'm saying that I think they could improve on is to have more access the customer to the designer, if the product that we're talking about is different from what the standard thing is.

BACKGROUND

Please describe your organization.

We are a distributor of industrial products. We distribute across five boroughs of New York, Long Island, New Jersey, Connecticut, and Philadelphia. We distribute products to hardware stores, lumberyards, locksmiths, and other companies and businesses that are in these industries.

What is your position?

I am the art director of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Dotlogics?

We've been around for about 25 to 30 years working in this industry, and we've been growing. Now, we've decided to work with Dotlogics because our business has been growing so much that we need to update our online presence and our web presence.

SOLUTION

Please describe the scope of their involvement in detail.

Dotlogics is building a website for us – an interactive and detailed website. Many of our customers want to order online from us. Now, we only sell to previous customers. To become a customer of our business, you have to have a resale certificate, and you have to be within the industry that we serve. We won't sell to anyone off the street. It only is storefront businesses. They have to open an account, and we have a salesman that we sent to them.

Our website needed to have login, so Dotlogics helped us create specific log-ins for our customers. Our customers can log in and see their personal business account information, such as order history, billing information, statement information, recently ordered items, ship-to locations, and billing locations. Many of our customers have specific contracts, and Dotlogics helped create codes to make every account user-specific and pull up their own unique contract pricing. It's definitely a very specific website that we needed, and they've been great in making all of these requests work and work well.

How did you come to work with Dotlogics?

I spoke to other companies about their web designers. I did my own research online looking for different things that companies had done. We interviewed with a couple of companies. We had a certain budget in mind. We didn't have a specific budget, but we had a range of what we were looking to spend. We had narrowed it down to two companies, interviewed with both companies, and we liked both of them very much. Dotlogics was very quick on responding to us, and they were very professional. They came up with solutions, writeups, and discovery processes that were very quick and very detailed. They were very on top of it.

Could you provide a sense of the size of this initiative in financial terms?

That's confidential.

What is the status of this engagement?

It's ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The website is still in testing phase. We have it live, but we're still adding functions. We haven't actually initiated the order process, so the orders haven't come through yet. We've gotten people using our contact page to give us critiques about the website, and we've gotten a lot of positive feedback. We have a catalog that has more than 500 pages, and we don't print it out. We just put it on a CD and send it out. Occasionally, we might print out a catalog for a customer but, on the website, our customers can see our catalog, and they've been reviewing it and placing more orders because they can see it online.

Also, we've put our promotions online. Our customers can log on and see our price book and our current promotions, and that's also provoked more business. Customers can go online and see quantity on hand. They know that we have it in stock, and then they go ahead and call in to order it. It's definitely helped business in that aspect. Until we get the ordering process set up, I can't give feedback on the orders yet. I do have customers calling me every day asking when it's going to be ready, so they're very excited and anticipating it, which is great, too.

How did Dotlogics perform from a project management standpoint?

On a project like this, you need a company that is very organized and very detail-oriented so that nothing is left behind, and Hamda [Soni, project manager at Dotlogics] is beyond detailed. We talk about how detailed she is – it's amazing. I get Google documents and Google spreadsheets that are tabs upon tabs upon sheets of information that she writes up, and it's phenomenal the things that she lays out for us. It's good. The review process is very detailed. There's a whole order. I'm the director of my department, and I'm busy doing other things at work. I'm the only one working on this project, and she leads me through the project and prompts me when I need to do something. Nothing is left behind. She's great. I couldn't have asked for a better project manager for this website. Dotlogics was a great partner for this project.

What distinguishes Dotlogics from other providers?

I feel like there's definitely a very personal relationship. I don't feel like I'm treated as just another client. There have been times where they've been accommodating to certain situations where out of courtesy they've added a function for us. 

Is there anything Dotlogics could have improved or done differently?

I don't believe so.

BACKGROUND

Please describe your organization.

We offer an online learning platform where students and teachers get together for learning opportunities. We have an assortment of tools to help the further success for the student in their academic career.

What is your position?

I am the media and operations manager.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Dotlogics?

At the onset, we needed an online system that facilitated the discussions and meetings between students and teachers. Previous to that we had a system that was very manual. It took a lot of time to get things rolling, and we found that it impacted our customer service as well. 

SOLUTION

Please describe the scope of their involvement in greater detail.

There were several components to it. First, we needed the teachers to be able to post assignments and quizzes for the students, so we can assess their progress. From the student end, they helped create a portal where all of our lessons and graded quizzes were housed. They could track the progress visually. The principle piece of everything also gave access to parents so they could see the progress of the student. They could correspond with us or the teachers.

We do a good portion of the maintenance now, but Dotlogics was instrumental in helping us conceptualize the project and better understand our customer’s needs. They designed a platform that was reasonable and that made sense to our end users. They handled all the specific components from start to finish. We recently wanted to make some improvements and updates, so we have an ongoing project with them.

How did you come to work with Dotlogics?

We sent out requests for proposal [RFPs] throughout the market. We had done some research and we received proposals from 10 - 12 companies. Dotlogic’s was the most compelling proposal. They were a little more expensive but the results that they were going to deliver absolutely made it worth it.

Could you provide a sense of the size of this initiative in financial terms?

The development cost around $300,000.

What is the status of this engagement?

It’s ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We want to know what our customers think. It’s unequivocal when we look at our customer satisfaction survey results beforehand that they were okay results, but when we look at them now, the customers have claimed that it’s easier to use our system. You can visually see everything you need to see, and they don’t have to call customer support to get explanations on how to use the system. Customer feedback on the platform has been phenomenal. That’s the main thing that we’re interested in, and Dotlogics got us there.

How did Dotlogics perform from a project management standpoint?

Dotlogics were really great. We are not experts in getting this platform set up, and they made sure to communicate with us on the progress of the project. If there was a challenge, we always knew what was going on.

What distinguishes Dotlogics from other providers?

They are an IT company, and communicating with other IT companies can be difficult, especially since they tend speak using very technical language. With Dotlogics, we found that when we started the project, they used very simple language, which made it very easy for us to understand. If some part of our vision didn’t make sense to them or they felt it was going to be injurious to customer service, they explained it from a technical perspective but in very common, everyday language. I absolutely appreciated that about them.

Is there anything Dotlogics could have improved or done differently?

I don’t have any negative feedback.

BACKGROUND

Please describe your company and position.

I am an executive of Sound.com

Describe what your company does in a single sentence.

A stock music platform hosting a library of music for Youtubers, content creators, TV commercials, TV shows, film and more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotlogics to accomplish?

Design of our website

SOLUTION

How did you find Dotlogics?

Clutch Site

Why did you select Dotlogics over others?

• High ratings
• Pricing fit our budget

How many teammates from Dotlogics were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Dotlogics took on the project of re-designing our website and making it look modern.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The visual design of the project far exceeded our expectations. We could not be happier with the way things looks after DotLogics was done. They would not stop helping me until I was completely satisfied.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

DotLogics always delivered on time and were extremely responsive to my emails and requests.

What was your primary form of communication with Dotlogics?

Email or Messaging App

What did you find most impressive or unique about this company?

Dotlogics' customer service is unlike any company I have ever worked with.

Are there any areas for improvement or something Dotlogics could have done differently?

I cannot think of any points of feedback as I was very impressed all around.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Paperboat Marketing

Describe what your company does in a single sentence.

Your digital marketing companion

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotlogics to accomplish?

• Web Development

SOLUTION

How did you find Dotlogics?

Clutch Site

Why did you select Dotlogics over others?

• Pricing first our budget
• Good value for cost

What was the size of Dotlogics’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I wanted a perfect website for my company and looking for right service provider for that, then I found Dotlogics on clutch and after reviewing profile I have contacted their team and decided to go ahead with the project. It was the right decision because they delivered everything on time with best quality of work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website is now fully functional and we are about to launch it.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, They delivered everything on time without any delay, also they were very responsive about any concern I ever had.

What was your primary form of communication with Dotlogics?

Virtual Meeting

What did you find most impressive or unique about this company?

I really liked their responsive behavior and timely delivery.

Are there any areas for improvement or something Dotlogics could have done differently?

I don't think they need any improvement