Digital Silk

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of a medical company 

Describe what your company does in a single sentence.

A contract research organization

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Silk to accomplish?

• Global Brand Refresh
• New Global Website

SOLUTION

How did you find Digital Silk?

Online Search

Why did you select Digital Silk over others?

• High ratings
• Pricing fit our budget
• Very responsive team

How many teammates from Digital Silk were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• brand messages
• company logo refresh
• brand colors update
• branding guideline
• website design & development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive teams, different team members got involved for different specific tasks

What was your primary form of communication with Digital Silk?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Digital Silk was very responsive to our questions and needs, a good amount of team members with diverse expertise

Are there any areas for improvement or something Digital Silk could have done differently?

Communications for website development

BACKGROUND

Please describe your company and position.

I am the Administrative Manager of Poly Scientific R&D Corp

Describe what your company does in a single sentence.

Manufacturer of chemicals, stains & reagents for in vitro diagnostic use.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Silk to accomplish?

• Redesign website

SOLUTION

How did you find Digital Silk?

• knew an employee from previous company

Why did you select Digital Silk over others?

• Worked with key contact in a previous company

How many teammates from Digital Silk were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Digital Silk created a much more professional, user-friendly, eye appealing, fun & functional website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website is now more professional looking, user-friendly, eye catching, fun & functional. We have more visits now than with our prior website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All representatives were professional, knowledgeable, very helpful, patient & thorough. They each took the time to understand our needs and provide great suggestions for meeting those needs, which resulted in a terrific website!

What was your primary form of communication with Digital Silk?

• Virtual Meeting

What did you find most impressive or unique about this company?

Their dedication, expertise, knowledge, professionalism.

Are there any areas for improvement or something Digital Silk could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Director fo Marketing of CompuNet

Describe what your company does in a single sentence.

IT Technology Solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Silk to accomplish?

• Rebrand
• Modern Website

SOLUTION

How did you find Digital Silk?

Online Search

Why did you select Digital Silk over others?

Great culture fit

How many teammates from Digital Silk were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website rebrand

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Good.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Reg is an amazing Digital Strategist. I am so grateful for her timeliness, support and knowledge into the marketing world. She has made my experience with Digital Silk amazing!

What was your primary form of communication with Digital Silk?

Virtual Meeting

What did you find most impressive or unique about this company?

Reg was amazing for sure!

Are there any areas for improvement or something Digital Silk could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Head of Marketing

Describe what your company does in a single sentence.

Threat intelligence platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Silk to accomplish?

• Website design and maintenance
• Marketing retainer to hit 2 SQLs a month

SOLUTION

How did you find Digital Silk?

Online Search

Why did you select Digital Silk over others?

• Pricing fit our budget
• Company values aligned
• Other

How many teammates from Digital Silk were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were looking for a vendor to completely modernize and redo our website. It was outdated and not really functional. We wanted a simple design with a well thought out back end that would allow us to properly track the web traffic and was easy to maintain.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

live website with measurable traffic and ease of use

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was what I expected from the group. They were clear, and on time even when the delays for the project were from our side. They're always quick to respond even with a variety of time zones.

What was your primary form of communication with Digital Silk?

Virtual Meeting

What did you find most impressive or unique about this company?

They find experts in each thing that we ask for and assign them to our account - they do not have a ton of people trying to be masters at everything. This works really well because each person produces results and focuses on the specific ask.

Are there any areas for improvement or something Digital Silk could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

Founder & CEO of IT Company for digital marketing

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Silk, and what were your goals?

Increase website authority and SEO optimization for our website. Our goal was to improve our website ranking and to attract more people.

SOLUTION

How did you select Digital Silk and what were the deciding factors?

From my friend who was their client before.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After few online meetings we had SEO consulting started with website remodeling. We started with research on keywords and copyright. Later we continue with press release and writing blogs.

How many people from the vendor's team worked with you, and what were their positions?

Two people - SEO expert and Team leader

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website traffic increased around 200%.

Describe their project management style, including communication tools and timelines.

Online meetings were great and cooperation was on really high level. They were never late with deadlines we had.

What did you find most impressive or unique about this company?

We were really impressed with their approach and how organized they are.

Are there any areas for improvement or something they could have done differently?

no, everything was great.

BACKGROUND

Please describe your company and your position there.

Arte handmade shoes Chief Marketing Officer

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Silk?

Digital Branding for our company.

What were your goals for this project?

We wanted to create visual identity and unique Brand voice to give our business a character that employees, clients and prospects can remember, recognize and relate to.

SOLUTION

How did you select Digital Silk?

Refferal.

Describe the scope of their work in detail.

We started with discovery phase and couple of workshop in order to review current brand position and where our brand should go. When we defined Brand persona we crafted messaging for leads across the sales funnel and visual identity with guidelines.

What was the team composition?

Brand Strategist led the project together with Digital Strategist. Design team was involved.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Consistent visual identity helped us enhance brand retention and recognition, making marketing efforts more effective and affecting the bottom line.

How effective was the workflow between your team and theirs?

It was great team work.

What did you find most impressive about this company?

We were impressed with their dedication and determination.

Are there any areas for improvement?

No.

BACKGROUND

Please describe your company and your position there.

I am a hotel manager established in hospitality industry and the alternative lodging sector.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Silk?

We needed full branding, advertisement and website design for our hotel, so we found Digital Marketing agency.

What were your goals for this project?

We needed to improve our old website design and outdated branding for our hotel.

SOLUTION

How did you select Digital Silk?

Via LinkedIn

Describe the project in detail.

It started with a meeting, and we were given different options to work with, a lot of great ideas and different solutions. They did full rework of our old website and rebranding of our hotel. The project is almost done and we are very satisfied with the results.

What was the team composition?

The Digital Silk team has amazing project manager, a lot of open-minded designers and great cooperation.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Total visits on our website have increased by 220% and still counting. Our social networks got a lot of positive feedbacks. Bookings on our hotel increased almost double.

How effective was the workflow between your team and theirs?

We were in daily communication with their team which gave us lots of time for better ideas and improvements.

What did you find most impressive about this company?

Time, efficiency and professionalism. So far everything has been done on time.

Are there any areas for improvement?

None.

BACKGROUND

Please describe your company and your position there.

We provide a Connected Intelligence Platform that enriches the usefulness of existing data and systems such as RPA, BI, ERP, ITSM, CRM, and BPM and delivers real-time, secure, connected, role-based data aggregation, digital process orchestration, and information visualization. My position there is UI/UX designer and Office Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Silk?

We were in need for expert digital consultant with proven results We needed help with digital PR in order to establish our company as an industry expert.

What were your goals for this project?

We wanted to create digital recognition for our about our work.

SOLUTION

How did you select Digital Silk?

Recomendation

Describe the scope of their work in detail.

As we expected from our consultants to have a proven track record in helping startups and scaleups their grow we believe in their expertise, focus on challenges, solutions and results.

What was the team composition?

Digital Strategist led the project and all needed team members were involved.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our consultant’s understanding of our specific offering, market and business environment helped us save some trial-and-error by bringing deeper insights and better-informed solutions.

How effective was the workflow between your team and theirs?

Highly professional, always bringing new insights on table while meeting the deadlines

What did you find most impressive about this company?

People culture

Are there any areas for improvement?

We are really satisfied and we hope we will continue our partnership

BACKGROUND

Please describe your company and your position there.

Smart software solutions

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Silk, and what were your goals?

Increase website authority - SEO optimization and backlinks for our website

SOLUTION

How did you select Digital Silk and what were the deciding factors?

Via LinkedIn

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

SEO consulting started from the basics and extending up to web site remodeling, creating specific landing pages and streamlining conversion funnel. We started with research on the keywords, copywriting, and continue with link building, writing blog articles and press release.

How many people from the vendor's team worked with you, and what were their positions?

Team leader and SEO expert

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Website traffic increased 245% and still counting. Increased traffic and leads, optimized tags and descriptions helped to increase the click-through rate, which also promoted increases in qualified web traffic.

Describe their project management style, including communication tools and timelines.

We were absolutely impressed with their professionalism and the way of work! Everything was just on time

What did you find most impressive or unique about this company?

Professionalism. If you pick SEO strategy be aware that you’re starting an ongoing process and it is better to be supported with the real industry experts.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

CEO and Founder of the company, managing company business and execute company strategy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Silk?

We were looking for a partner to help us grow our online presence. As a new company, we were in need to push all social channels and streamline our messaging.

What were your goals for this project?

To stand out from the crowd and make Fast Forward recognizable among competitors

SOLUTION

How did you select Digital Silk?

We found it on Clutch

Describe the scope of their work in detail.

This scope of work includes many of the activities, first to hire external agency we are confident with. As part of the process, Digital Silk created a social and behavior change strategy. They've created 6 months plan and various tactics according to that plan.

What was the team composition?

We worked with a team of professionals, the leader of the project was our point of contact and members from the marketing and social media department.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

• Increased Fast forward community
• Better reach & Awareness for the brand

How effective was the workflow between your team and theirs?

Really effective, we established dates for monthly plans and reviewing of success. All team members follow the plan.

What did you find most impressive about this company?

Their approach to the project and effort to be on the top of the industry vertical in order to differentiate us fromT our competitors.

Are there any areas for improvement?

There is always room for improvements but those guys know that and work hard to improve their business.