Digital Silk

BACKGROUND

Please describe your company and your position there.

I am CEO and founder of Viper, company that exists more than 15 years and providing unparallel service and solutions in Telco industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Silk?

We needed help with digital branding in order to position our company among competitors. We have internal brand team but wanted to hear from professionals.

What were your goals for this project?

Streamline our communication and define visual presence.

SOLUTION

How did you select Digital Silk?

They gave us bigger picture and vision where our brand should go.

Describe the scope of their work in detail.

Overall Brand strategy that we did with DigitalSilk is a document that defines our business as a Brand and serves as a set of strict guidelines that will align the marketing efforts among all stakeholders, from new employees to specialized agencies Sent from Yahoo Mail on Android

What was the team composition?

We've worked with experienced brand strategists who included us in every phase of the project. Couple of work shops were organized and we participate actively.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This Brand strategy gave us a set of visual guidelines including typography, imagery and colors, as well as the context in which to use each of these elements to ensure visual consistency across channels.

How effective was the workflow between your team and theirs?

We were constantly updated on progress and also had beweekly calls.

What did you find most impressive about this company?

Their way of leading the project, expertize and open discussion with us is impressive.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

I'm customs specialists. Company providing transport and import/export services

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Silk, and what were your goals?

Project is about automizing shipping announcements and speeding up complete procees

SOLUTION

How did you select Digital Silk and what were the deciding factors?

It was recommended by a bussines partner who had a similar project in a different industry. It was obvious that they are satisfied and profiting from it

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I didn't go I detail with project. I just gave instruction and consulting what we are excepting and what we need.

How many people from the vendor's team worked with you, and what were their positions?

Four people, don't remember their position

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Procees of announcing the shipments was quicker and without errors(when everything is completed).. It lead to savings and bigger satisfaction of our customers

Describe their project management style, including communication tools and timelines.

Everything was finished in a deadline, no one expect that. They was very detailed and prompt.

What did you find most impressive or unique about this company?

Their attention to detail and fast response to our questions and suggestions were all impressive.

Are there any areas for improvement or something they could have done differently?

Their is always room for improvement. But we are sutissfied

BACKGROUND

Please describe your company and your position there.

Outsourcing support for gaming industry - Support Agent - fist line support

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Silk?

Extra man power was needed back in the day so we needed some backup in terms of first line support representatives.

What were your goals for this project?

Consumer Satisfaction - by all means.

SOLUTION

How did you select Digital Silk?

Just got the recommendation from a friend that cooperated with them.

Describe the project in detail.

No specifies actually - just was in a need of some extra people that will help support coverage... in weekends mostly.

What was the team composition?

Have no clue about the details. Just know we were overall satisfied.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Consumers being satisfied for sure.

How effective was the workflow between your team and theirs?

High level communication flow that also resulted in no issues in workflow.

What did you find most impressive about this company?

They are well organized and have professional experiences.

Are there any areas for improvement?

There are always but cannot tell that for sure in this instance.

BACKGROUND

Please describe your company and your position there.

I''m the CEO of Teamwork.com and got to know the CEO of Digital Silk as a customer of ours.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Silk, and what were your goals?

We contracted Gabriels team to provide consultancy on our website design and SEO - a complete teardown with recommendations and best practices.

SOLUTION

How did you select Digital Silk and what were the deciding factors?

The results were much more than I expected - multiple workshops and a comprehensive plans on what to improve with follow up. It felt like Digital Silk really have our best interested at heart and aren't just trying to get a project finished and on to the next.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

-

How many people from the vendor's team worked with you, and what were their positions?

3. CEO, Web design specialist SEO specialist

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our new website is drastically improved and performing much better for SEO

Describe their project management style, including communication tools and timelines.

Really down to earth

What did you find most impressive or unique about this company?

Down to earth approach. They kow their stuff. Practical advice.

Are there any areas for improvement or something they could have done differently?

Genuinely no.

BACKGROUND

Please describe your company and your position.

Real Estate, CEO

OPPORTUNITY / CHALLENGE

For what purpose did your company hire Digital Silk?

web design and development

What were your goals for this engagement?

real estate website design and development

SOLUTION

How did you select Digital Silk?

By searching for the best option.

Describe the engagement in detail.

The team redesigned and developed our website to increase our conversion rate and search ranking.

What was the team composition?

The entire team had a different task but they worked together at the same time providing the best services.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

They helped me with my website design. The conversion and SEO performance were great!

How effective was the workflow between your team and theirs?

Excellent.

What did you find most impressive about this company?

The amazing results were only possible because of their skills.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

I'm the Vice President at a fintech company focused on trade and trade finance.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Silk, and what were your goals?

We wanted to redesign our website.

SOLUTION

How did you select Digital Silk and what were the deciding factors?

Digital Silk has a good reputation. We found the company online and talked to them before deciding to move forward.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Initial Meeting
• Describing Business
• Setting Requirements
• Review design (many iterations of this)
• Website Development & Testing
• Changes made live

How many people from the vendor's team worked with you, and what were their positions?

One main liaison and she worked with all the other team members.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website was a lot more professional and was more in line with what I imagined.

Describe their project management style, including communication tools and timelines.

Emails, Zoom calls - very prompt responses. They worked closely with me and took all my feedback well

What did you find most impressive or unique about this company?

Their overall ability to deliver and really cater to the client's needs impressed us.

Are there any areas for improvement or something they could have done differently?

No, I'm happy with the services provided.

BACKGROUND

Please describe your company and your position there.

2 separate companies I have worked for, one retail and one in IT.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Silk?

Company was hired to create & improve online presence.

What were your goals for this project?

Increase and improve digital/online presence.

SOLUTION

How did you select this vendor?

The vendor was selected through a mixture of research and referrals.

Describe the project and the services they provided in detail.

Improving the UI and design to be more modern visually and functionally. And to position ourselves, where it would be easier to modernize with rapidly growing technology. The product they worked on was very dated and difficult to navigate using modern technology.

What was the team composition?

Team consisted of 5-8 individuals, with a single point of contact. weekly meeting aligned team on tasks and goals.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Improved Net Promoter Scores. Increase functionality.

How was project management arranged and how effective was it?

Very effective with utilization of various tools. There were some offshore individuals, but there were no barriers or difficulties. all individuals were very well capable, responsive and responsible

What did you find most impressive about this company?

Attention to detail. Continuous communication. They took ownership, even when there was none needed.

Are there any areas for improvement?

None.

BACKGROUND

Please describe your company and your position there.

doForms is used around the world by organizations large and small for mobile data collection and to streamline operations – and they have a proven track record to back it up

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Silk?

Website improvement/marketing/software UI updates

What were your goals for this project?

Increased traffic to website and increase in seals

SOLUTION

How did you select this vendor?

via personal network

Describe the project and the services they provided in detail.

website improvements/ App UI improvements/social media improvements/ SEO improvements

What was the team composition?

not available

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They increased traffic. 

How was project management arranged and how effective was it?

By the CEO - extremely effective

What did you find most impressive about this company?

They had a hands-on approach and were always available to assist.

Are there any areas for improvement?

no