Digital Guider

BACKGROUND

Introduce your business and what you do there.

I’m the managing partner of a supplemental retail company. We carry a wide range of products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Guider?

We wanted to get on the first page of Google. 

SOLUTION

What was the scope of their involvement?

In the beginning, they told me they were professionals that knew how to get my website ranked on the first page of Google. They would send me reports of our landing pages, keywords, and backlinks. 

However, we stopped working with Digital Guider for two reasons. It had been 3–4 months, but we hadn’t gotten any orders yet. When I searched for anything about my company, we wouldn’t come up on Google. 

I was hoping that the Digital Guider team would give me advice about things that were important to SEO. For example, they didn’t tell me that Google crawlers won’t pick up images like a trademark logo.

One time, they emailed us a list of keywords. We asked her how to pick which keywords to focus on. Her answer started with, “These keywords are per your package only.”

What is the team composition?

I had one point of contact and she was emailing with another person. My main point of contact was an amazing person with a great heart. But, I’m not sure tasks were being completed to their full potential. 

How did you come to work with Digital Guider?

Initially, we were working with another SEO company. But, communication was much too slow. So, I canceled with them, and then I found Digital Guider. It seemed like a really good deal, and it seemed like they would do everything that was offered in the package.

How much have you invested with them?

They said they would give us the premium plan for the first month or two and then drop the price down to the gold plan. The premium SEO package was $1,249. It was an automatic payment structure.

What is the status of this engagement?

We started working with them in December of 2019, and the engagement ended in March of 2020 as we couldn’t afford to keep paying them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The premium plan said they would work 165 hours per month on my website. Not including weekends, that means they would have to work 8.5 hours per day. Realistically, I think they were working about 2–3 hours per week on it.

The total users increased by about 2–3% for April. I did see paid ads for my company on the Internet, but I can do that myself for less money.

How did Digital Guider perform from a project management standpoint?

They sent us a monthly progress report every month via email. I wanted to trust them to do what they were supposed to do when I’m wasn’t around, but that wasn’t the case.

What did you find most impressive about them?

My point of contact was very on-point with punctuality. Even if she was busy, she would always schedule a follow-up call and call me on time. She would answer all questions I had. But, I didn’t have the background knowledge of SEO to understand her answers, so I just took her word for it.

Are there any areas they could improve?

If it was my company, I would want my business to be credible. If I’m telling someone I’m going to work 165 hours per month, I would hire people that are going to follow-through with that. 

Do you have any advice for potential customers?

I would hire a floor manager that’s on top of the employees to make sure they’re doing what they’re supposed to do. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a company in the travel industry. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Guider?

We were looking for people who could give us technical assistance in the US. We work for US clients, where most of the airlines, consolidators, and travel agencies are using airline reservation systems (ARS), and they’re mostly using the Sabre global distribution system (GDS).

I wanted to hire someone from the US who was very good with technical things that would have a good idea about the International Air Transport Association (IATA) rules.

SOLUTION

What was the scope of their involvement?

Digital Guider mainly provides development services. We’re working on a B2B platform for travel agencies in the US, a mobile app for a yoga and wellness program, and a custom in-house CRM.

We gave them our existing platform, they analyzed it, and they gave us a lot of suggestions on how to improve it. They’ve also provided content and SEO services.

What is the team composition?

I’ve interacted with 4–5 people from Digital Guider, and I estimate the total team size to be 15–20 people. The project manager is my main point of contact, but I’ve had contact with others on the team.

How did you come to work with Digital Guider?

One of my friends was running an airline consolidator agency and recommended Digital Guider to me. I initially tried to work with 4–5 other vendors in India, the Philippines, and the US. The basic problem was that they weren’t able to understand exactly what we were looking for, but Digital Guider was able to define the problem and get to a solution.

What is the status of this engagement?

We started working with Digital Guider in February 2019, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re friendly, cooperative, and helpful. They made an effort to keep our timelines in this epidemic situation. They do great work, not only for the monetary part but because they want to keep the relationship.

I’d definitely recommend them to someone else, but I need to wait until all our projects have been completed and they start the aftersales and maintenance process, which is a crucial part.

How did Digital Guider perform from a project management standpoint?

They’re not outstanding, but they have normal performance. I check the progress on a weekly or bi-weekly basis and give them feedback. They’re working smoothly. I have an in-house technical team, and Digital Guider is coordinating with them. Their developers and technical people are great. We mainly communicate via email and phone.

What did you find most impressive about them?

I was in a bad situation. No one was able to understand my requirements or expectations. I tried 4–5 other companies, and it never happened. When I spoke to Digital Guider, they understood my requirements exactly.

Are there any areas they could improve?

They don’t have a lot of expertise in the travel industry, but they’re generally good. They’re technically strong, but it would be awesome if they put together a team specialized in airline reservation systems and travel agency reservation systems.

Do you have any advice for future clients of theirs?

The best advice I could give is to ask multiple questions and discuss the requirements and whatever problems there are. If they understand exactly what needs to be done, then they’ll definitely fulfill it. 

BACKGROUND

Introduce your business and what you do there.

I'm the manager of Locaka Shoes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Guider?

We reached out to Digital Guider to design and develop our website.

SOLUTION

What was the scope of their involvement?

Digital Guider designed and developed a website on ASP.NET in 40 days, incorporating APIs like PayPal and a login that allows me to easily make edits. I initially wanted to build the site on WordPress, but they recommended ASP.NET based on the functionalities I wanted to achieve. 

What is the team composition? 

I mainly worked with one project manager.

How did you come to work with Digital Guider?

I found them through an online search and decided to reach out to them based on their portfolio of work. After they provided a reasonable quote for the project, we gave them a small down payment and got started. 

How much have you invested with them?

We invested between $5,000–$10,000.

What is the status of this engagement?

We worked together from June–July 2018. They turned the whole project around within an impressive 40 days, but they continue to make themselves available to us whenever we need help. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They delivered everything as promised. The site they built is easy for me to manage, user-friendly, and perfectly meets my needs. 

How did Digital Guider perform from a project management standpoint?

They were very responsive and accessible via phone and email. I even received responses from them over the weekend. 

What did you find most impressive about them?

Their responsiveness sets them apart. 

Are there any areas they could improve?

Not really. I have no regrets working with them.

BACKGROUND

Please describe your company and position.

I am the Sales Agent of Agent Owned Realty Preferred

Describe what your company does in a single sentence.

Real Estate Sales in Charleston County, SC 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Guider to accomplish?

• SEO my new website Iwanttoliveincharleston.com
• Guide me to get more leads and exposure
• Creat a good Google business page.

SOLUTION

How did you find Digital Guider?

Other

Why did you select Digital Guider over others?

Company values aligned

How many teammates from Digital Guider were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I hired Digital to help me. I don't know the technology but they do. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My dashboard showed progress every month. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project manager is exceptional. 

What was your primary form of communication with Digital Guider?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are available 24-7 kind and knowledgeable 

Are there any areas for improvement or something Digital Guider could have done differently?

Not that I can think of. They are a great digital partner in my Real Estate business. 

BACKGROUND

Please describe your company and position.

I am the Owner of Lovella Beauty INC

Describe what your company does in a single sentence.

Permanent jewelry on the spot

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Guider to accomplish?

• SEO
• Keywords ranking
• Organic traffic

SOLUTION

How did you find Digital Guider?

Online Search

Why did you select Digital Guider over others?

High ratings

How many teammates from Digital Guider were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Doing SEO for my website and helps in keywords ranking and organic traffic

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I have had the pleasure of working with digital guider now for 2+ years and would highly recommend them. They went beyond what was quoted, and for that I am truly thankful. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Onix was and is always available and always able and wanting to help with everything you bring to him. 

What was your primary form of communication with Digital Guider?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I had no idea how to work SEO and within the first 2 months my SEO was sorted out and i was ranked top in my industry in my area and surrounds

Are there any areas for improvement or something Digital Guider could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the owner of Fixture Support Systems

Describe what your company does in a single sentence.

Author of Book

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Guider to accomplish?

• popularize book
• get book signing
• get people to read the book

SOLUTION

How did you find Digital Guider?

Online Search

Why did you select Digital Guider over others?

• High ratings
• Great culture fit

How many teammates from Digital Guider were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Advertise The Washington Mafia book. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I hired Digital Glider to create the website. They completed the project and continued to work with me on making my company great.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Digital Glider was very good on completion time and continuing to support me. Every time I inquired about something, Digital Glider contacted me with solutions.

What was your primary form of communication with Digital Guider?

Virtual Meeting

What did you find most impressive or unique about this company?

They are very professional. Digital Glider knew what to do and how to accomplish the solutions.

Are there any areas for improvement or something Digital Guider could have done differently?

No. Digital Glider did a very good job.

BACKGROUND

Please describe your company and position.

I am the writer of Marianne Bohr

Describe what your company does in a single sentence.

Freelance writer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Guider to accomplish?

• seo

SOLUTION

How did you find Digital Guider?

theycontacted me

Why did you select Digital Guider over others?

• High ratings
• Good value for cost

How many teammates from Digital Guider were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I couldn't be more pleased with the results and service I've received from Digital Guider. Working with my account manager, April, has been an absolute pleasure from day one.
The results speak for themselves—I've seen significant improvements in my search rankings and organic traffic since partnering with them. But what really sets this company apart is the level of service. My account manager is incredibly responsive, often replying to my emails within minutes, which is rare in this industry. Every question I've had has been answered thoroughly and promptly.
Beyond the quick response times, April is genuinely polite, professional, and reliable. They follow through on every commitment and keep me informed about our campaign progress without me having to chase them down for updates. It's refreshing to work with someone who treats your business like it matters.
If you're looking for an SEO partner that delivers both results and exceptional customer service, I highly recommend this company. The combination of effective strategy and outstanding communication has made this one of the best business decisions I've made.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

higher search results

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes. Quickly via email

What was your primary form of communication with Digital Guider?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

communication

Are there any areas for improvement or something Digital Guider could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of Beauty By Liz

Describe what your company does in a single sentence.

Makeup business for weddings and events

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Guider to accomplish?

• Update my website

SOLUTION

How did you find Digital Guider?

Referral

Why did you select Digital Guider over others?

• High ratings
• Pricing fit our budget

How many teammates from Digital Guider were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I'm a small business, not tech savvy at all, April has been so comforting and consistent, doing an amazing job, efficiently and with great results, and she has kept me apprised of progress and successes the entire way. And in a way that I can understand. I've had so many different people work on my website over the past 20+ years and this has been by far the best experience. Thanks!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website updates where much more professional and easier to navagate

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very efficent and patient with me.

What was your primary form of communication with Digital Guider?

Virtual Meeting

What did you find most impressive or unique about this company?

They were so friendly and patient with me.

Are there any areas for improvement or something Digital Guider could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the owner of Hamptiki

Describe what your company does in a single sentence.

Tiki boat tours

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Guider to accomplish?

• Better my SEO

SOLUTION

How did you find Digital Guider?

Online Search

Why did you select Digital Guider over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Digital Guider were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work:

Conduct a full SEO audit, optimize on-page elements (keywords, metadata, internal links), and improve technical performance for stronger search visibility. Develop an ongoing content and local SEO strategy to increase relevant traffic. Track keyword movement, organic growth, and provide monthly reporting with actionable recommendations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes included increased organic traffic, higher keyword rankings, improved local visibility, and stronger technical site performance—all demonstrating clear SEO progress under Sylvie’s project management.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sylvie’s project management was highly organized and responsive. She consistently delivered all SEO items on time, clearly communicated progress, and quickly adapted to any needs or changes. 

What was your primary form of communication with Digital Guider?

Virtual Meeting

What did you find most impressive or unique about this company?

Sylvie’s proactive approach makes the entire process smooth and efficient.

Are there any areas for improvement or something Digital Guider could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of Skyward Restoration INC

Describe what your company does in a single sentence.

Property Restoration Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Guider to accomplish?

• I hired Digital Guider to improve my Google rankings, increase organic traffic, and generate more steady leads for my services.

SOLUTION

How did you find Digital Guider?

• Online Search
• Clutch Site

Why did you select Digital Guider over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Digital Guider were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sylvie, my SEO Manager at Digital Guider, has made a huge difference for my business. From day one, she’s been supportive, easy to talk to, and genuinely invested in helping me grow. She doesn’t just “do SEO” — she really cares about the results and about my success.

What I appreciate most is how sincere and reliable she is. She listens carefully, explains things clearly, and takes ownership of every issue like it’s her own business. Any time I have a question or concern, she’s there with a thoughtful answer and a real plan.

Thanks to Sylvie’s work, my website is performing better, but even more than that, I feel confident and excited about where my business is heading. She’s not just an SEO manager — she’s someone I’m truly grateful to have on my team. I couldn’t ask for better, and I’m really thankful for everything she’s done for me and my business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw clear progress: higher rankings for our main keywords, steady growth in organic website traffic, and more calls and qualified leads coming directly from Google. Overall, the site is bringing in better business month after month.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sylvie’s project management was excellent. She kept everything organized, shared clear updates, and delivered tasks on time. Anytime I had a question or needed something adjusted, she responded quickly and made sure it was handled properly.

What was your primary form of communication with Digital Guider?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was how genuinely they cared about my results. They weren’t just checking boxes — they took time to understand my business, explained things clearly, and stayed proactive with ideas that actually helped us grow.

Are there any areas for improvement or something Digital Guider could have done differently?

Honestly, nothing major. If I had to mention one thing, I’d say even more frequent progress snapshots would be helpful — but overall they did a great job and I’m very happy with the results.