The Digital Cauldron

BACKGROUND

Please describe your company and position.

I am the owner, nurse practitioner of toribella skin clinic

Describe what your company does in a single sentence.

we are a medical spa

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Digital Cauldron to accomplish?

• Website

SOLUTION

How did you find The Digital Cauldron?

Online Search

Why did you select The Digital Cauldron over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

website develpment

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Please DO NOT use this company if you own a medical spa! I reached out to them and spoke to Angela Cho, she claimed that she was an expert in the medical spa industry and was very friendly. She  continued to reach out to me and due to her friendly and well spoken demeanor I decided to hire them to construct my website. I never heard from Angela Cho again. 
I was transferred to Haroon Jilani to work on my site. During the process he never once reached out to gain my approval for any of the pages and was unreachable via email or phone. I tried to trust the process and after the 6 weeks time that they promised, II reached out again asking for the site. The site was a complete disaster, inaccurate descriptions and info. They clearly know nothing about the medical spa industry or the services and products used. I expressed my dissatisfaction and tried to remedy the issues with Haroon Jilani. We spoke or the phone and through zoom calls and he did not make most of the changes I asked for. I asked for a refund multiple times via email and over phone calls. Emails were written to both Haroon and Angela, and Angela never once responded. I ended up hiring a different company and starting over from scratch. 
Simply google the websites they claim to have built, most of the sites do not even exist. Beware!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Please DO NOT use this company if you own a medical spa! I reached out to them and spoke to Angela Cho, she claimed that she was an expert in the medical spa industry and was very friendly. She  continued to reach out to me and due to her friendly and well spoken demeanor I decided to hire them to construct my website. I never heard from Angela Cho again. 
I was transferred to Haroon Jilani to work on my site. During the process he never once reached out to gain my approval for any of the pages and was unreachable via email or phone. I tried to trust the process and after the 6 weeks time that they promised, II reached out again asking for the site. The site was a complete disaster, inaccurate descriptions and info. They clearly know nothing about the medical spa industry or the services and products used. I expressed my dissatisfaction and tried to remedy the issues with Haroon Jilani. We spoke or the phone and through zoom calls and he did not make most of the changes I asked for. I asked for a refund multiple times via email and over phone calls. Emails were written to both Haroon and Angela, and Angela never once responded. I ended up hiring a different company and starting over from scratch. 
Simply google the websites they claim to have built, most of the sites do not even exist. Beware!

What was your primary form of communication with The Digital Cauldron?

Email or Messaging App

What did you find most impressive or unique about this company?

absolutely nothing

Are there any areas for improvement or something The Digital Cauldron could have done differently?

the are inexperienced

Company Responses

The service provider responded on January 19, 2026.

Hi Sharon, 

I’m sorry you feel that way. I want to correct the record, without getting into private details in a public thread.

Here is what our files show.

Scope and content responsibility
You hired us to build the website. Industry-specific service copy and clinical descriptions require owner-provided inputs, approvals, and sign-off. We requested approvals and feedback at key stages. Delays and missing approvals affect timelines and revisions.

Template and delivery
You selected and approved the site template before build. We delivered the full site based on that approved template. After delivery, changes were made on the site on your side, after which you requested a refund and filed a chargeback. In our change review meeting and exit call in mid-November 2024, you acknowledged the misunderstanding around changes and discussed the refund expectation.

Change requests
We addressed changes during calls and review cycles. Several items you asked for were either not provided in writing with final source content, or they fell outside the agreed scope without a signed change order.

“Unreachable” claim
We have email threads plus recorded review calls (including a change review meeting and an exit call) showing we did engage and attempted to resolve.

We do take medspas seriously. Since that project, we have delivered successful work for multiple medspa clients. Two examples from our published case studies:
• O De Rose Med Spa: revenue up 87% in 12 months
• La Muse Med Spa: website delivered in under 1 month

BACKGROUND

Please describe your company and position.

I am the Owner/CEO of Gracious Glow Experience

Describe what your company does in a single sentence.

We own a medical spa

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Digital Cauldron to accomplish?

• Overhaul website

SOLUTION

How did you find The Digital Cauldron?

Friend

Why did you select The Digital Cauldron over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from The Digital Cauldron were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They did a full rebranding of our website, and I love it! They helped us figure out the best way to present our services and layout a beautiful design in a functional way.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

website redesign

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes we worked through Google Docs and they responded in a timely fashion to my questions.

What was your primary form of communication with The Digital Cauldron?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The attention to detail and working with Angela was veryhelpful.

Are there any areas for improvement or something The Digital Cauldron could have done differently?

No they are great as is!

BACKGROUND

Please describe your company and position.

I am the Owner of Point Grey Property Services

Describe what your company does in a single sentence.

We're a property management company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Digital Cauldron to accomplish?

• Develop a website

SOLUTION

How did you find The Digital Cauldron?

Referral

Why did you select The Digital Cauldron over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from The Digital Cauldron were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

develop a website, contact us page, set up email, fine-tune phots and content

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

working wesbite

Describe their project management. Did they deliver items on time? How did they respond to your needs?

quick response and seeking feedback on a regular basis

What was your primary form of communication with The Digital Cauldron?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by them seeking and implementing feedback.

Are there any areas for improvement or something The Digital Cauldron could have done differently?

Getting a better understanding of our business so the website's MVP would be a good starting point.