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CX Collective

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CX Collective: Transforming Chaos into Seamless CX

Your customers deserve better. Your team is overwhelmed. And your tech? It's not working for you—it’s working against you. That’s where CX Collective comes in.

  • Min project size
    $5,000+
  • Hourly rate
    $150 - $199 / hr
  • Employees
    2 - 9
  • Locations
    Inglewood, CA
  • Year founded
    Founded 2016

1 Locations

  • Inglewood , CA

No have been added yet...

    Pricing Snapshot

    Min. project size $5,000+
    Avg. hourly rate $150 - $199 /hr
    Rating for cost 5 /5

    What Clients Have Said

    CX Collective offers competitive pricing and high value for cost, with projects typically ranging from $6,000 to $50,000. Clients commend their responsiveness, professionalism, and ability to deliver tailored solutions efficiently, making them suitable for various business sizes.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 10 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    CX Collective Review Insights

    Overall Review Rating

    5.0
    • Quality 5.0
    • Schedule 5.0
    • Cost 5.0
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Proficient in Zendesk Implementation

      CX Collective and The Workforce Pro are noted for their expertise in setting up and optimizing Zendesk platforms. They have effectively configured help desks, integrated automation, and improved ticket management, as highlighted across multiple reviews.

    • High Client Satisfaction and Improved Metrics

      Clients reported significant improvements in customer satisfaction, response times, and ticket management efficiency. These outcomes were attributed to the effective systems and processes implemented by CX Collective and The Workforce Pro.

    • Comprehensive Training and Documentation

      Both companies provided extensive training materials and documentation, facilitating client independence and scalability. Their efforts in creating knowledge bases and training resources were highly valued by clients.

    • Custom Solutions and Innovation

      Clients valued the tailored solutions provided by CX Collective and The Workforce Pro. They went beyond initial requirements, offering innovative ideas and features that clients hadn't considered, enhancing overall project outcomes.

    • Limited Industry-Specific Knowledge

      While overall expertise was praised, one review suggested that CX Collective and The Workforce Pro could benefit from developing more industry-specific playbooks to better tailor solutions for niche markets, such as healthcare.

    • Effective Communication and Responsiveness

      The teams at CX Collective and The Workforce Pro were commended for their clear, timely communication and proactive responsiveness. Clients appreciated regular updates and the ability to adapt to changing project scopes.

    CX Collective Reviews

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    UI/UX & Web Design for Natural Beauty Retailer

    • UX/UI Design Web Design
    • Less than $10,000
    • Nov. - Jan. 2020
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The Workforce Pro was very professional and knowledgeable."

    Dec 4, 2020
    CMO, The Detox Market
    Gosha Khuchua
    Verified
    • Other industries
    • Los Angeles, California
    • 51-200 Employees
    • Online Review
    • Verified

    The Workforce Pro was hired by a natural beauty retailer to repair bugs and optimize their CX flows. The team's goal was to help the company handle their massive volume of tickets.

    Medical Call Center Services for Medical Practice Firm

    • Call Center Services
    • $10,000 to $49,999
    • Mar. 2017 - Feb. 2018
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They were extremely professional."

    Nov 18, 2020
    Practice Manager, Healthy Living Medical
    Veronica Jacobi
    Verified
    • Other industries
    • Pasadena, California
    • 1-10 Employees
    • Online Review
    • Verified

    The Workforce Pro provided medical call center services for a medical practice firm. The team ensured that all customer's questions, concerns, and scheduling needs were attended to. 

    Zendesk Automation & More for Strategic Management Platform

    • Business Consulting
    • Less than $10,000
    • May - June 2019
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Working with The Workforce Pro was a pleasure!"

    Jun 25, 2019
    Customer Onboarding Specialist, Groupize
    Drew Harvey
    Verified
    • Other industries
    • Beverly, Massachusetts
    • 11-50 Employees
    • Online Review
    • Verified

    The Workforce Pro worked on redesigning and maximizing Zendesk for the company, automating several features for pushing out tickets more efficiently and more.

    Showing 11-13 of 13 Reviews

    Locations (1)

    112 S. Market Street, Suite 172 Inglewood, CA, United States 90301

    2 - 5

    Contact CX Collective

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