Chatterkick

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Knoepfler Chevrolet

Describe what your company does in a single sentence.

Knoepfler Chevrolet is a longtime, family-owned dealership in Sioux City that helps people buy and care for their vehicles—all in one place.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chatterkick to accomplish?

• Goal 1 - Create consistent, high-quality, and relevant content that delivers a personal and local experience on FB and IG, showcasing Knoepfler's sales members.
• Goal 2 - Showcase an authentic and hyper-local feel by leveraging user-generated content and stories gathered through outreach services.

SOLUTION

How did you find Chatterkick?

Referral

Why did you select Chatterkick over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Chatterkick were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Chatterkick helps us with all things social media.

Here’s what they do:

• Plan and post content on Facebook, Instagram, and TikTok
• Create posts, Reels, and Stories that fit each platform
• Watch and respond to comments and messages
• Run and manage social media ads
• Track what’s working and make changes as needed
• Work as a team—our main contact is supported by specialists
• Help us collect real photos and videos to keep content fresh

They make sure our brand shows up the right way online and stays up to date.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Regular posting and a stronger brand voice across all platforms
• Quicker replies to customer comments and messages
• More views and reach on videos like Reels and Stories
• Employee morale is up—team enjoys seeing and laughing about the fun posts
• Took pressure off our team—social media is in good hands

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Very organized and easy to work with
• Clear timelines and regular check-ins to keep things on track
• Quick to respond and adjust when we have questions or last-minute needs
• They listen, offer ideas, and genuinely feel like part of our team

What was your primary form of communication with Chatterkick?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

To me, social media is one big stage. Every post or comment is like handing someone a live mic—and what stood out most about Chatterkick is how seriously (and skillfully) they handle that responsibility.

Their team doesn’t wing it. They plan things out, bring smart ideas to the table, and work together to make sure our brand always shows up the right way.

It feels like handing the mic to a crew that’s ready, rehearsed, and totally in sync.

Are there any areas for improvement or something Chatterkick could have done differently?

Honestly, no. They've been solid and easy to work with from the start.

BACKGROUND

Introduce your business and what you do there.

I’m a senior project manager at Youngla Construction.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chatterkick?

We needed help with rebranding and website redesign.

SOLUTION

What was the scope of their involvement?

Chatterkick has been helping us with rebranding, website redesign, and social media. We revamped our old-fashioned website. 
We had a person in charge of the website, and we worked with them on ideas, layouts, and graphics.

Since we’re a construction company, the main thing was how we could bring more eyes to our website. We had a group of people who met with Chatterkick to discuss our needs and what we were looking for. We wanted to maintain our history with the new branding.

They also manage our social media accounts. LinkedIn is the main platform, but we also use Facebook and Instagram. They've created the posts and sent them to me for approval. I've made whatever changes I've felt fit and then posted them. They've also kept track of social media interactions and managed the website's maintenance.

What is the team composition?

Olivia, their customer success specialist, is our main point of contact. She has a group working with her, including someone assigned to social media, another to graphics, and another teammate to web development, and one teammate creating posts for social media.

How did you come to work with Chatterkick?

We’re part of a group of companies, and all four of us changed our image and remapped our websites. Our main boss, or the owner of the four companies, recommended we go to them.

How much have you invested with them?

We’ve spent $2,000 a month.

What is the status of this engagement?

We started working with them in March 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen better traffic on our website and heard from customers and employees that they enjoy seeing our branding and posts more often on social media. The quality of the work meets our expectations.

How did Chatterkick perform from a project management standpoint?

Everything has been done on time and within budget. They listen to us and are open to suggestions. They’ve brought a lot of ideas in front of us, and we’re pretty happy with their work.

We use Google Meet, and Sprout Social for sharing social media posts. We also have a shared file folder to share media and graphics. We use email and conference calls.

Are there any areas they could improve?

They've been really good at reaching out and always being helpful. The only thing they could probably grow in is understanding construction better. There was a time when they were strategizing as if they were selling marketing to a restaurant or someone else more in tune with marketing.

Do you have any advice for potential customers?

Don’t be afraid of giving ideas back to them. Be open to communication. They’re a good group of people willing to help your branding and company grow.

BACKGROUND

Please describe your company and position.

I am the Market President of Primebank

Describe what your company does in a single sentence.

Community Bank

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chatterkick to accomplish?

• Expand our social media presence & effectiveness thereby increasing brand recognition
• Streamline and coordinate all aspects of our marketing plan

SOLUTION

How did you find Chatterkick?

• Referral
• Local knowledge of the company

Why did you select Chatterkick over others?

• Good value for cost
• Ability to align with our goals

How many teammates from Chatterkick were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

On site content capture, including photo and short video clips.

Account management, which includes monthly meetings with internal marketing group.  Review of historical performance date.  Coordination of custom video creation. Status updates to ongoing program promotions.  Timeline development.

Content publishing: Develop and publish content on social media platforms.

Competitor review and monitoring.

Ad creation and monitoring, ad design, advanced targeting and market interest research.  Performance analysis of these ads.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Performance metrics of social media ad campaigns. 

Measuring organic volume to website

Tracking new accounts

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been excellent.  Weekly communication on the status of any open items.  Information on upcoming ads or programs. Continued dialogue asking for any questions we may have.  Extremely responsive to any questions or changes.

What was your primary form of communication with Chatterkick?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Excellent creative ad development and content creation.  Content is very polished and well presented.  They have excellent writing skills as well.

Are there any areas for improvement or something Chatterkick could have done differently?

None noted.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a construction company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chatterkick?

We needed help with website design and social media marketing.

SOLUTION

What was the scope of their involvement?

Chatterkick has redone our website using WordPress. They've designed and developed our website and are now helping us with social media posts. Initially, we met with them a lot to discuss what we wanted our website to look like. We gave them sample websites that we liked, and they came down and did some photoshoots and went to a few job sites. Chatterkick also met our team and interviewed them.

Additionally, we filled out paperwork to tell them what we wantd to represent through our website, what kind of company we are, and what our values are. They’ve dug into our company as a whole and what we want to portray to the public through our website and social media. They’re now running campaigns on LinkedIn, Instagram, and Facebook.

What is the team composition?

We have 8–10 teammates assigned to the project, including photographers. Plus, there are more teammates working behind the scenes.

How did you come to work with Chatterkick?

We found them through our sister company, which is also headquartered in Sioux City, Iowa. They had a relationship with Chatterkick, and the company came highly recommended. They had a really good presentation on what kind of services they could do for us. Although they weren't the least expensive, we felt comfortable and confident in them, so we proceeded with hiring them.

How much have you invested with them?

We’ve spent $50,000–$199,000.

What is the status of this engagement?

We started working together in January 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve definitely seen an increase in numbers on our social media. The website just launched, so we don’t have those metrics yet, but the traffic to our social media site has gone up by a lot. In some cases, we’re getting a lot of interaction where we weren’t before, and it’s astronomical how much it’s gone up — about 500%.

How did Chatterkick perform from a project management standpoint?

They deliver on time and within budget and communicate well with us. If anything, we’ve held them up a little bit, but we wanted to make sure we got it right, and they had no problem with that. They’ve done a good job of making sure everything is right. We communicate via phone calls, emails, Zoom, and Sprout Social.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Olivia has done a really good job of coordinating the project, listening to our ideas, and creating content that portrays who we are.

What did you find most impressive about them?

We've tweaked several things and provided them with feedback, and Chatterkick has incorporated our comments very well. 

Are there any areas they could improve?

I don’t have anything specific for them to improve on — they’ve done a good job.

Do you have any advice for potential customers?

Be open to their ideas because they’re very creative, and they’re the experts. Let them take the lead on it, but also make sure you continually try things. If you don’t like something, speak up, and they’ll rework it.

BACKGROUND

Please describe your company and position.

I am the Director of Marketing & PR of a home care company.

Describe what your company does in a single sentence.

For nearly 75 years, we have provided community and care to aging adults.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chatterkick to accomplish?

New Website

SOLUTION

How did you find Chatterkick?

Online Search

Why did you select Chatterkick over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Chatterkick were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Client Kickoff and Live Strategy Discussion - 1 Hour Video Call
• Identify “Wow” User Experience Opportunities
• Photo/Imagery Selection
• Calls-to-Action and Tracking 
• Convert Strategy Concepts Into the Website
• Build Website Pages and Sub-Pages According to the Site Map
• Basic SEO Optimizations - URL, h1, Image Alt Tags, Meta)
• One Year of Hosting + SSL Included
• Weekly Progress Updates
• Map Domain + DNS // Hosting
• Transfer Plugins to Client
• Website Redirects to Avoid 404
• 1-Hour Training Session
• Interface Testing
• Performance Testing
• Security Testing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Weekly progress updates
• Website launched
• Training done

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They absolutely did. We worked through a Google Doc so we could have a real-time conversation about what we wanted and hear back once it was completed. They were very responsive.

What was your primary form of communication with Chatterkick?

Email or Messaging App

What did you find most impressive or unique about this company?

We were never met with a "No" answer. They were always willing to research ways we could accomplish our goals.

Are there any areas for improvement or something Chatterkick could have done differently?

Not particularly. They started off with a draft website and then adapted to our direction - which was direction from a lot of stakeholders here.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a construction company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chatterkick?

We wanted to increase our sales and brand awareness.

SOLUTION

What was the scope of their involvement?

Chatterkick has established our social media platforms and redone our website from scratch. Initially, they set up meetings with us in our office and job sites to capture content. They also interviewed key individuals from our company to create a good representation of our abilities that would be shown on our website. For the website project, their team handled both the development and design work.

The new website went live last June, and Chatterkick continues to help us with social media.

What is the team composition?

We work with around 4–6 people from their team, including Olivia (Customer Success Specialist).

How did you come to work with Chatterkick?

We found out about them through a reference from another company.

How much have you invested with them?

We’ve spent around $30,000–$50,000 on this project. 

What is the status of this engagement?

We started working with Chatterkick in December 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve encountered a few bumps in developing the website. At a certain point, we actually had to take ownership of the project and make sure we gave their team a clear direction on what we wanted. In doing so, they’ve done an outstanding job of putting the website together.

How did Chatterkick perform from a project management standpoint?

They deliver on time and within budget and communicate well. We communicate with them through in-person and virtual meetings, email, and phone calls.

What did you find most impressive about them?

Olivia handles our communications very well and ensures that all our feedback is incorporated into everything we do.

Are there any areas they could improve?

I can’t think of anything Chatterkick could improve on at the moment.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager for a beekeeper co-op.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chatterkick?

We needed someone to help us with our social media accounts and email marketing. We had a large following on social media and an email marketing list of 20,000 people, so we wanted to take that and develop clever and relevant materials for our readers. Overall, brand awareness was our main goal.

SOLUTION

What was the scope of their involvement?

Chatterkick manages our social media accounts and runs our Meta, Google, and email marketing. When we got started with Chatterkick, we were leaving another agency with which we were unhappy. However, the onboarding process went smoothly. Chatterkick jumped on board from day one, got to know our business, and gave us some ideas on how we could grow our business using our social media and email marketing campaigns.

Additionally, they’ve created templates, done the design copywriting, and set up the accounts. They work on Facebook, Instagram, and Pinterest.

What is the team composition?

We have four teammates: Kristy (Customer Experience Manager), Austin (Ad Strategist), Mary (Engagement Strategist), and Cody (Visual Content Specialist).

How did you come to work with Chatterkick?

They’re located in the same community we’re in.

How much have you invested with them?

We pay about $7,000 a month, and we’ve done a few marketing campaigns for another $15,000. In total, we’ve probably spent over $50,000.

What is the status of this engagement?

We began our engagement in November 2023, and it’s still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have numbers off the top of my head, but we’ve been pleased with the reaction responses we’re getting through our social media accounts. We’re getting lots of clicks, likes, and shares, so Chatterkick has been successful. Their Google and Meta ads have been timely and well done. Moreover, they’ve brought good sales to our online retail accounts, such as Shopify and Amazon.

Chatterkick has exceeded our expectations. We’ve worked with a few other agencies, and Chatterkick’s content has been excellent for the amount they charge. Overall, everything has gone smoothly, and we’ve been happy with the campaigns they’ve made for us.

How did Chatterkick perform from a project management standpoint?

Chatterkick does everything according to our expectations, so everything has been on time and well done. The whole team has worked together seamlessly to make this process easy for us. All we have to do is jump online and approve their work; there’s rarely anything we need to come back to make corrections. If there’s ever a problem or comment, they’re quick to respond in a professional and engaging way.

Moreover, communication is incredible. We have regular meetings with the customer service manager. She emails us regularly if there are any questions, and we use a project management software called Sprout Social to go through our approval processes. Additionally, we use Microsoft Teams calls, phone calls, emails, and texts. 

What did you find most impressive about them?

They’re creative, responsive, and easy to work with. They’ve done this so many times that they know exactly what we need before we need it.

Are there any areas they could improve?

No, we haven’t come upon anything that needs improvement. We’ve needed more than expected, and Chatterkick has gone above and beyond in everything we’ve asked of them.

Do you have any advice for potential customers?

Communication is the way to begin with. Chatterkick makes it easy to communicate with their staff; we speak with every team member. Even if they're away, there’s a communication plan, so it’s easy to get things rolling.

BACKGROUND

Please describe your company and position.

I am an executive of Management One

Describe what your company does in a single sentence.

Management One creates expert inventory plans and forecasts to maximize cash flow growth for independent retailers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chatterkick to accomplish?

• Increase awareness and engagement on our top 3 social media platforms (Facebook, Instagram and LinkedIn)

SOLUTION

How did you find Chatterkick?

Referral

Why did you select Chatterkick over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Chatterkick were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Each month their team would create 8 social media posts that aligned with our content strategy (we would meet once per month to provide direction and/or updates to that strategy). Additionally, they would boost key posts on each of our top 3 social platforms (FB, IG, LI) using a pre-defined budget to help increase awareness and engagement within our target demographic.

Finally, they would respond to comments in each of those channels on our behalf to provide support, encourage engagement, and establish credibility.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The CHatterkick team provided monthly reports showing increases in many KPI metrics we defined at the start of the contract including total followers, page likes, and clicks to our digital properties. They even shared insights into other metrics like growth in the number of posts saved to help illustrate their impact.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Each social post was pre-scheduled and delivered on time with plenty of advance notice to offer feedback/revisions. Our monthly meetings were always adhered to and their team arrived with detailed reporting along with verbal insights to provide more granularity and impact.

What was your primary form of communication with Chatterkick?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

While each team member had specific duties to fulfill in the project, they were highly collaborative internally and their communication offered full transparency into how each month was progressing. They also offered new ideas and insights from our industry and target demographic that helped expand the initial content strategy.

Are there any areas for improvement or something Chatterkick could have done differently?

Not that I can recall. My experience in working with their team has been stellar.

BACKGROUND

Please describe your company and position.

I am the Head of Product of Target100, Inc

Describe what your company does in a single sentence.

Target100 combines mind and body into a complete, personalized, holistic program for lasting weight loss success.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chatterkick to accomplish?

• Building brand awareness
• Support with multi-channel management for messaging and awareness
• Support with upcoming rebrand

SOLUTION

How did you find Chatterkick?

Online Search

Why did you select Chatterkick over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

What was the size of Chatterkick’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Chatterkick came onboard to help us refine and build a social media strategy for brand awareness and transition from Facebook being our hub for messaging and growth to an alternate social channel and then expand reach to additional channels.

They are driving the social strategy for content creation and awareness, help monitor inboxes and comments on social and create 10 posts/month for social channels as well as support LinkedIn brand-building efforts. Chatterkick is involved in providing support around our sales cycles with organic creative for socials and paid campaigns. We also worked with Chatterkick to create a scope for an upcoming rebrand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Follower growth across social channels
• Engagement growth on posts and creative

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Chatterkick is fantastic to work with! They always handed off deliverables in a timely fashion and responded very promptly to any comments, questions, and feedback. They are able to iterate on our feedback and provide revisions within 24 hours, allowing us to keep you with scheduled content and planning ahead.

What was your primary form of communication with Chatterkick?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

They are very engaged and such great collaborators who listen to our goals and challenges and help us stay focused on strategy (which can be a challenge with a small startup). They dived right in and began to experience our product and courses as a team so they could understand it more intimately and then take those learning for messaging and social strategy.

Are there any areas for improvement or something Chatterkick could have done differently?

Not at this time. We really like their pod approach to account management, appreciate their open and timely communication, and look forward to our monthly strategy sessions with them.