Bird Marketing

BACKGROUND

Introduce your business and what you do there.

I'm the general manager of the Minor Metals Trade Association. Our not-for-profit membership association is based in the U.K.  Our members include businesses around the globe in the minor metals sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bird Marketing?

Although we'd been happy with our original website, the company that built it became difficult to work with after they were acquired. They’d used proprietary software that tied us to their services. We wanted to move to a more mainstream platform that other support companies could understand, modify, and access. We decided to develop a new site from scratch with Bird Marketing. 

SOLUTION

What was the scope of their involvement?

Bird Marketing built a more user-friendly, modernized, and searchable platform. They migrated all the content and maintained each existing feature from our original site. It hadn't been updated for 3-4 years, so this was a good opportunity to refresh the design. BIrd Marketing recreated the online payments function and other aspects of our old site into the new site. The simple-to-modify structure helps us keep our site relevant and interesting. We can regularly add or change content in-house.

Our key requirement was to present extensive information in a clear layout that’s easy to read. Bird Marketing created a searchable database to house our entire article archive for our monthly magazine. Instead of disappearing with the next edition, users can now easily reference these older publications. Many people visit our member organization’s page to find companies in their industry. A separate database that can be sorted by several search criteria lists our member companies along with contact information.

What is the team composition? 

Jake (Lead Developer, Bird Marketing) worked with us on the support side. We were mostly involved with Phil (Director, Bird Marketing) during the website development. 

How did you come to work with Bird Marketing?

We found Bird Marketing through our I.T. support company. Initially, we went through a third party. After realizing what a great job they were doing, we cut out the middleman and started working with them directly during the design stage. 

How much have you invested with them?

We spent between £10,000– £50,000 (approximately $13,000– $65,000 USD) on web design, development, and ongoing support and maintenance. 

What is the status of this engagement?

We began working with them in May of 2016, and our collaboration is still ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since launching Bird Marketing’s newly enhanced site, we’ve achieved marked success in getting our users past our homepage. They're now clicking through to at least one other section. When we first started working together, we had a very high bounce rate. Recent reports indicate the redesign reduced this rate to next to nothing, which is an amazing goal to achieve. 

We've seen a substantial benefit from the platform Bird Marketing delivered. It has many web pages to explore that contain useful information for our members. Streamlined navigation makes our resources much more accessible and easy to locate. 

How did Bird Marketing perform from a project management standpoint?

Internally, we’re complete novices at website management. Even if they've already explained a concept ten times, Bird Marketing is always willing to help. They’re brilliant, efficient, and extremely accessible. We can send them an email whenever we need instructions. They quickly respond with a crib sheet or how-to guide to make us less reliant on their expertise. 

If a task is too complicated, they'll change the coding themselves. Nothing is too much trouble for Bird Marketing. They're very approachable, responsive, and solve problems easily. I can't think of a single occasion when they haven't been able to help us.

What did you find most impressive about them?

Bird Marketing has been an open, upfront, and uncomplicated partner. As a very small business, they've saved us valuable time by taking care of our tech-related issues. They've created useful tools for us that minimize our worries and make life easier. Whenever we're really stuck, they'll conduct a training course to boost our confidence level. 

BACKGROUND

Introduce your business and what you do there.

I am the director of Moda Minx, a fashion brand in the U.K. We are quite well-known and have a strong following on social media.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bird Marketing?

Previously, we worked with two or three people who weren’t interested and pretended they would deliver more than they did. After seeing Bird Marketing’s work, we realized our previous developer wasn’t that good and what we hadn’t been getting.

SOLUTION

What was the scope of their involvement?

Bird Marketing switched our site from WooCommerce and designed our new site in Magento. We constantly change the website to try and make it better. Additionally, they take care of our SEO, Google Analytics, and social media.

What is the team composition?

We work with around eight or nine people who help us, and Phil is my main point of contact. The employees on our side speak directly to his team members.

How did you come to work with Bird Marketing?

Three people I know from other local businesses referred them to me. They are well-known now.

How much have you invested in them?

We have spent around £20,000 ($28,056 USD).

What is the status of this engagement?

We began working together in 2017, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website is really fast. Many customers email us and tell us how much they love the new site. We also gained 10,000 followers within two weeks since they started working on our digital marketing.

How did Bird Marketing perform from a project management standpoint?

If we want something done, it is done within an hour and if it something urgent, they are on it right away. We recently had a problem with our shipping, and they fixed it before the deadline.

What did you find most impressive about them?

Everything they do is impressive. Phil [Managing Director, Bird Marketing] continuously suggests improvements to everything. For example, we have a large following on Instagram, but business was slow for about six months due to the Instagram algorithm changes. Phil told us what we were doing wrong and changed it for us. We went from gaining 1,000 followers in four or five months to gaining thousands of followers in a short amount of time.

Their company is amazing. Phil is such a nice person and the staff is brilliant. They go beyond what needs to be done and exceed expectations in what they offer us. They work around the clock and will do anything for us at any time of day.

Are there any areas they could improve?

No, they are brilliant.

Do you have any advice for potential customers?

Make sure you find the right partners to work with. It is really important that the design company you are working with have the same enthusiasm as you do toward your brand in order to help you grow it. If you are just another customer on their list, they aren’t going to help you. But, if they look at your brand and you see they want to help you the way that Phil’s company does, then you will definitely succeed.

BACKGROUND

Introduce your business and what you do there.

I Love Fancy Dresses Ltd. is an e-commerce company in Essex in the UK selling fancy dresses. We deliver about 300,000 parcels a year worldwide but mostly within the UK. I’m the director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bird Marketing?

We are massive Amazon and eBay sellers, but we weren’t very good sellers on our own website. Where we would send 300,000 parcels a year, there were 260,000 going out from Amazon and eBay sales and 45,000 coming from our website. For us this was scary because what if eBay would kick us off or Amazon would sell fancy dresses themselves, we won’t be left with our own. It never felt like our own business. We reached out to Bird to improve our brand awareness in the market and improve our website sales.

SOLUTION

What was the scope of their involvement?

The first thing they advised us to do was clean up the website SEO-wise. We needed to make sure the site was SEO friendly and readable for the search engines. In phase two, they made a big effort in making sure we weren’t wasting any connections we already had. We have a big relationship with ITV here in the UK. We provide a lot of costumes for their TV programs and for different productions they put on. We weren’t gaining anything from that until Bird came to us and pushed them to have backlinks to our website on their website which actually got very considerable rank after they did that. Our sales started growing right away after Bird took over.

At first, I was a bit skeptical about SEO. They were very helpful in explaining and showing us what they were going to do first and then implemented the changes when we were happy.

What is the team dynamic?

There were five or six resources that assessed the website and kept us educated about the process. There was one person working on the home page, one who would work with the on-page SEO, one who dealt with resizing imagery, etc. They all had their different specialties. There were three or four that we spoke to regularly. Jake Alder, one of the developers, was really helpful.

How did you come to work with Bird Marketing?

Bird is quite a name in our local area. There are three big agencies in the area. I was very skeptical to go to an agency because I heard so many stories of them taking your money and your rank on Google not really being increased. I got recommended by a friend and I decided to do some search on Google. They were coming up very highly on Google for some of the things I wanted to do including on-page SEO cleanup and how to grow my rank with my keywords. I was doing local searches because I wanted someone I could go and meet in person. That was a big thing for me because I was so skeptical.

How much have you invested with them?

We spent £4,200 per month on SEO. There have been add-ons where I asked for development of some things that weren’t involved with the website. There were additional fees for those projects.  

What is the status of this engagement?

We started working with them in September 2016. Our initial agreement was a 12-month contract but they never held me to that. They told me it was an ongoing process and hoped I was happy with what they were doing. The relationship is ongoing. We’re still working with them now, and we’re very happy.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They got us to page one on Google for the keyword wholesale fancy dress. Before that, we had no sales in our wholesale department. Our wholesale was all based on phone out sales. We now see sales of between £4,000 and £5,000 per month from our whole section of our website. We now rank on page one for adult fancy dress questions. Our sales are up 50% year on year on the website. In the local area, our local brand recognition has grown massively.

There was a time I would say where I work and people would ask if it was a certain store. I would say, “No, we’re over here.” Now I say where I work and people say, “Oh, I know you. I’ve seen you on Facebook or Google.” It’s been great from a local level as well as a national level.

How did Bird Marketing perform from a project management standpoint?

They did very well. What I found amazing was how they architected the whole thing before we began. Before anything was changed, it was written down and planned, and I knew every single step and change that would be made before it was done.

They have a really good ticket support system. I really hate these systems where you post a ticket and no one gets back to you for 24 hours. I want to talk to someone on the phone. They said we could phone them, but they also wanted us to try their ticket system. I post a ticket, and within 10 minutes, I have a response where I know someone’s working on it and that they understand it. Within an hour or two, there’s a response, and if it’s not fixed 100%, they let you know why. Their ticketing system is second to none.

What did you find most impressive about them?

The ticket support system was what impressed me the most. I’ve dealt with a lot of companies before and you’re just a number in line. Bird treats that ticket system like the clock is running and they need to keep moving to get on the tickets right away. That meant a lot to me because I was skeptical going into the process. It’s nice to know they’ve got your back. They’re a really friendly company. You can call them whenever you want. They’re always happy to answer your questions. They make it jargon free for someone like me who’s not SEO or technically minded. They cut out all the long words and explain what they’re going to do.

Are there any areas they could improve?

They could be a little cheaper. Their price is higher, but the service they offer is high as well. I’m not knocking their price because they have delivered tenfold. They are the high end of the market.

BACKGROUND

Introduce your business and what you do there.

Regis Mutual Management manages a number of mutuals, providing insurance for organizations and individuals. I’m the digital marketing manager responsible for the marketing relating to building websites, online advertising, and social media for mutuals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bird Marketing?

I reached out to Bird Marketing to build a new website from scratch for a rebrand that we were doing for an existing mutual.

SOLUTION

What was the scope of their involvement?

We outsourced the brand and development to Bird Marketing. We had brand guidelines that Bird Marketing needed to follow with part of the brief. We use WordPress for all of our websites, making it a prerequisite on our brief to continue using that platform. We took care of the marketing. We had some initial conversations with them and then we had two developers working on their side after that.

How did you come to work with Bird Marketing?

When I joined the company, Bird Marketing was already appointed in a contract with us for website maintenance.

How much have you invested with Bird Marketing?

Our investment was less than $10,000.

What is the status of this engagement?

The project started in November 2016 and was completed in February 2017. The website has launched.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The website has been live for a month with the rebrand launching only yesterday. For the last month, we have been setting up the SEO, marketing, and beta user testing. There has been positive feedback from the company all around. Everyone is really pleased. It’s a step change for the company.

How did Bird Marketing perform from a project management standpoint?

Bird Marketing performed really well. We had some tight deadlines, and they turned things around quickly. I’m impressed with that.

What did you find most impressive about Bird Marketing?

Bird Marketing was very good at pointing out better ways to do things. When I brought something in, they would suggest why it wouldn’t work out in the best way with valid reasons and recommended better ideas. It was solution focused.

Are there any areas Bird Marketing could improve?

Coming in towards the end of the project when we were snagging, there were a few details that Bird Marketing missed, but it was nothing major.

BACKGROUND

Introduce your business and what you do there.

I’m a marketing consultant for Ad Hoc Property Management, a real estate company. We provide property guardianship as a security solution.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bird Marketing to accomplish for your property guardianship services?

We hired Bird Marketing for website development, design, Salesforce integration, and SEO services.

SOLUTION

Can you describe the scope of work Bird Marketing handled for this project? Please include the main deliverables if you can.

Bird Marketing has handled the following tasks for us: 
1. Discovery and project planning: We’ve worked on understanding our business needs, product offerings, and customer journey. We’ve also defined the structure and functionality required for the new site and established timelines, milestones, and communication channels. 
2. Website design: Bird Marketing has created the visual design for our website, led by Jess. The team has designed page layouts, UI elements, and brand-aligned visuals. We’ve gone through iterative reviews and refinements based on our feedback to ensure a consistent and modern look and feel across all pages. 
3. Website development: Bird Marketing has built our website’s frontend and backend. The team has ensured high performance, responsive behavior, and accessibility. Bird Marketing has also implemented a CMS for easy updates. 
4. Technical integrations: Bird Marketing has handled all Salesforce integrations, including syncing website forms and lead capture, mapping data fields correctly, and ensuring secure and reliable data flow. 
5. Adaptation to scope changes: The team has adjusted the build as the project has evolved, offering support and flexibility without disruption and incorporating new requirements efficiently. 
6. Testing and QA: Bird Marketing has conducted cross-browser and cross-device testing. The team has also performed technical checks on forms, integrations, and workflows. Bird Marketing has tested the UX to ensure smooth navigation. 
7. Website launch: Bird Marketing has deployed our website to the live environment. The team has provided launch support and post-launch checks to ensure the site is stable, functional, and ready for users. 
8. Post-launch SEO engagement: Bird Marketing has prepared to transition into the SEO phase of the project. The team has collaborated with Lewis (SEO specialist) to establish optimization priorities, tracking, and ongoing goals.

What is the team composition?

We’ve worked with 2–5 teammates from Bird Marketing.

How did you come to work with Bird Marketing?

We found Bird Marketing through an online search. We chose them over other options because they had high ratings, good value for cost, and a strong focus on SEO.

What is the status of this engagement?

We started working with Bird Marketing in 2024, and our website has just launched. We are now kickstarting the SEO project for our website with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Bird Marketing has improved our website’s performance and design and successfully implemented Salesforce integrations. We’ve received positive internal feedback.

How did Bird Marketing perform from a project management standpoint?

Bird Marketing has delivered on time. We communicate via email and messaging apps.

What did you find most impressive about them?

Bird Marketing has thought with us about solutions when something can’t go in the standard way.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

BACKGROUND

Please describe your company and position.

I am the Director of Ballsportz

Describe what your company does in a single sentence.

Ballsportz - sports and Branded games hire

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bird Marketing to accomplish?

• Increase ranking
• More awareness
• Improve content

SOLUTION

How did you find Bird Marketing?

Referral

Why did you select Bird Marketing over others?

Referred to me

How many teammates from Bird Marketing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We’ve had an outstanding experience working with Bird. From the very start, they showed a deep understanding of our brand and our target audience. 

Communication has been clear and professional throughout, with regular updates and honest advice on what will drive real results. 

I highly recommend them!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ranking 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication has been clear and professional throughout, with regular updates and honest advice on what will drive real results. 

What was your primary form of communication with Bird Marketing?

Virtual Meeting

What did you find most impressive or unique about this company?

We’ve had an outstanding experience working with Bird Marketing. From the very start, they showed a deep understanding of our brand and our target audience. 

Are there any areas for improvement or something Bird Marketing could have done differently?

Amazing. I highly recommend them!

BACKGROUND

Introduce your business and what you do there.

I am the marketing manager at Graepels, a Manufacturing Company specialising in Engineered Metal Products. We manufacture perforated metal and woven wire mesh and offer fabrication services for a range of industries and market sectors across Ireland and the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bird Marketing?

We had a new website that was underperforming we needed technical SEO addressed and a solid SEO action plan. 

SOLUTION

What was the scope of their involvement?

Bird Marketing provided a comprehensive SEO strategy tailored to our needs. They developed a detailed 6-month plan that directly addressed our concerns and outlined actionable steps to improve our online presence.

What is the team composition?

We regularly collaborate with 2–3 team members from Bird Marketing, ensuring consistent communication and support throughout the project.

How did you come to work with Bird Marketing?

We discovered Bird Marketing through an online search. I reached out, and Steven responded promptly. He was professional, knowledgeable, and took the time to understand our situation without applying any pressure. His approach gave us confidence in their commitment and expertise from the outset.

What is the status of this engagement?

We began discussions in February 2025, and the project officially kicked off in March 2025. The engagement is currently ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Once the technical issues were resolved, we saw a clear improvement in our search rankings. The combination of on-site optimisation, technical fixes, and strategic recommendations has had a significant impact. Our analytics show strong, measurable growth across key performance metrics.

How did Bird Marketing perform from a project management standpoint?

Bird Marketing has been consistently professional, punctual, and adaptable. Their team is dynamic and always willing to assist. We communicate seamlessly using a mix of tools including phone, WhatsApp, email, messages, and Google Meet, which keeps the project running smoothly.

What did you find most impressive about them?

What stands out most is their attitude and customer focus. The team genuinely invests time into understanding your needs, and their transparency, responsiveness, and support make them feel like an extension of your own team. The transparency and support are unique.

Are there any areas they could improve?

Honestly, no — we’ve been very satisfied with every aspect of the engagement so far.

BACKGROUND

Please describe your company and position.

I am the Executive of ABF

Describe what your company does in a single sentence.

Financial services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bird Marketing to accomplish?

• SEO

SOLUTION

How did you find Bird Marketing?

Online Search

Why did you select Bird Marketing over others?

High ratings

How many teammates from Bird Marketing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Improve SEO rankings to generate brand visibility and leads

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased rankings of keywords

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive, great project management 

What was your primary form of communication with Bird Marketing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their commitment to the project stands out.

Are there any areas for improvement or something Bird Marketing could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Manager of Essex Turbo Ltd

Describe what your company does in a single sentence.

Provide Parts for the automotive industry 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bird Marketing to accomplish?

• Create New Website
• SEO
• PPC

SOLUTION

How did you find Bird Marketing?

Referral

Why did you select Bird Marketing over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Bird Marketing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a new Website and increase traffic using SEO and PPC

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The number of jobs quoted has increased steadily with clear indication that they have come from SEO & PPC

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bird has managed our project effectively, keeping open lines of communication, keeping us up to date on all aspects of our projects, and delivering everything requested. 

What was your primary form of communication with Bird Marketing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive part of this company is their ability to overcome and find resolutions for any issues that arise. 

Are there any areas for improvement or something Bird Marketing could have done differently?

i have not come across any problems while using birds services.

BACKGROUND

Please describe your company and position.

I am the Finance

Describe what your company does in a single sentence.

Financial planning for high-net-worth and ultra high-net-worth individuals. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bird Marketing to accomplish?

• Website update
• SEO
• Google Ad campaign
• Social media

SOLUTION

How did you find Bird Marketing?

Referral

Why did you select Bird Marketing over others?

• High ratings
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

• Website overhaul 
• Google ad campaign for lead generation
• Social media management 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• PPC
• Social Media engagement

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered all projects within budget and on time. Provided status updates along each stage of the projects. 

What was your primary form of communication with Bird Marketing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The seamless blend of creativity and technical expertise was impressive.

Are there any areas for improvement or something Bird Marketing could have done differently?

N/A