Bato Web Agency

BACKGROUND

Please describe your company and position.

I am the Production Coordinator of Upily (WonJo Kids)

Describe what your company does in a single sentence.

Upily is a digital learning platform that offers curriculum-aligned, engaging, and safe educational content for children aged 2 to 6, combining playful experiences with emotional and cognitive development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bato Web Agency to accomplish?

• Develop and maintain a user-friendly and secure WordPress website that aligns with our brand’s needs..
• Implement custom features like advanced search functionality, custom layouts and engaging animations to enhance the user experience.
• Provide reliable ongoing support for updates, maintenance, and general WordPress management.

SOLUTION

How did you find Bato Web Agency?

Upwork

Why did you select Bato Web Agency over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

When we started working with Bato Web Agency, they stepped in to fix, complete, and optimize a partially developed WordPress website for our company, WonJo Kids. The site had numerous issues left unresolved by a previous team, and Bato not only corrected these but also added significant enhancements.

Their work included:

Website Completion and Maintenance:

• Finalizing the admin panel setup and granting seamless access.
• Fixing bugs, resolving UI issues, and addressing layout inconsistencies across the site.
• Managing plugins, including troubleshooting and integrating new features.

Content and Design Integration:

• Integrating redesigned FAQ and Help Center pages into the navigation.
• Implementing design updates from Figma with great attention to detail.
• Adding interactive elements like search functionality and animations to enhance the user experience.

Advanced Features and Optimizations:

• Deploying an AI-powered chatbot and improving search functionality with potential for more intelligent query handling.
• Logging search history to better understand user behavior (discussed and pending further updates).
• Ensuring smooth integration of forms with proper email routing and attachment handling.

Development Workflow and Hosting:

• Setting up a staging environment on Kinsta for safe development.
• Managing the migration from staging to live without any disruptions.

Key Deliverables:

• A fully functional and optimized WordPress website.
• Integrated and updated FAQ and Help Center pages.
• Fixed and enhanced features, including forms, search, and content layouts.
• Video tutorials and documentation for future content updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes:

Enhanced Website Functionality:

• Successful integration of the redesigned FAQ page and interactive elements, improving navigation and user engagement.

Improved Performance and Stability:

• Resolution of major bugs, malware issues, and plugin conflicts, ensuring a more stable and secure website.
• Optimized page load times and better performance across devices.

Operational Efficiency:

• Streamlined content management with an updated admin panel and improved plugin management, reducing the effort required for routine updates.
• Documentation and tutorials provided, allowing our team to handle basic updates more efficiently.

User Engagement:

• Positive feedback on the improved Help Center layout and functionality, which enhanced the overall user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Bato Web Agency has been such a smooth experience. They’re incredibly responsive and always quick to address any concerns or questions we had. Even when I didn’t fully understand the technical details, they were patient and explained everything clearly, making it easy to stay on the same page.

Their design capabilities were also a huge plus, especially for smaller tweaks that made a big difference. They were detail-oriented when it came to bug fixes, ensuring everything was resolved thoroughly and effectively.

They consistently delivered on time, sometimes even faster than expected, and their solution-oriented approach was a lifesaver on several occasions. Whether it was a small tweak or a bigger issue, they always made us feel like a priority. I genuinely appreciated their professionalism and dedication throughout the project.

What was your primary form of communication with Bato Web Agency?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most to me about Bato Web Agency was their combination of speed, professionalism, and clear communication. They approached every task with care, regardless of its size, and always worked toward a solution.

They consistently delivered high-quality work and were quick to respond. Even when I was unfamiliar with the technical side, they took the time to explain things clearly, which helped the process go smoothly.

It’s not always easy to find a team that’s capable and easy to collaborate with—that’s what makes working with them so valuable.

Are there any areas for improvement or something Bato Web Agency could have done differently?

Honestly, nothing comes to mind :) I’ve been really happy with their work and especially appreciate how responsive they are.

BACKGROUND

Please describe your company and position.

I am the Realtor of Found Realty Group, eXp realty

Describe what your company does in a single sentence.

Found Realty Group, eXp Realty provides comprehensive real estate services, including property listings, agent representation, and market insights.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bato Web Agency to accomplish?

We hired Bato Web Agency to create a modern, user-friendly website for Found Realty Group, eXp Realty with the goals of effectively showcasing property listings, enhancing agent profiles, and presenting company information in an engaging and accessible manner.

SOLUTION

How did you find Bato Web Agency?

Clutch Site

Why did you select Bato Web Agency over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Bato Web Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involves developing a modern, user-friendly website for Found Realty Group, eXp Realty, with features including advanced property search, detailed agent profiles, and comprehensive company information. Key deliverables include a responsive design, SEO optimization, integrated analytics, and ongoing support. The scope also includes thorough testing and training for website management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project's success is demonstrated by increased website traffic, improved user engagement, higher conversion rates, and enhanced property searches. Additional outcomes include greater visibility for agent profiles, positive user feedback, improved search engine rankings, effective content management, actionable analytics, and smooth adoption by the internal team

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They demonstrated effective project management by delivering items on time and promptly addressing our needs with proactive communication and problem-solving.

What was your primary form of communication with Bato Web Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

They impressed us with their ability to deliver a functional and visually appealing website while being highly responsive to our feedback and needs.

Are there any areas for improvement or something Bato Web Agency could have done differently?

NO

BACKGROUND

Please describe your company and position.

I am the former Administrative assistant of California Natural Products

Describe what your company does in a single sentence.

California Natural Products offers high-quality food and beverage products to consumers, focusing on natural and healthy options.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bato Web Agency to accomplish?

• We hired BatoWeb Agency to create an online store for us with the goals of providing:
  • a seamless shopping experience
  • secure payment processing
  • robust customer account management.

SOLUTION

How did you find Bato Web Agency?

Clutch Site

Why did you select Bato Web Agency over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Bato Web Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involves developing an online store for us, including a visually appealing and mobile-responsive storefront with detailed product listings. Key features include:

• shopping cart functionality
• secure payment processing
• customer account management.

The project will also integrate:

• marketing tools
• provide analytics and reporting
• ensure comprehensive testing and quality assurance.

Deliverables include:

• a fully functional online store
• admin training
• ongoing technical support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project's success is demonstrated by:

• increased online sales
• higher website traffic
• improved conversion rates
• enhanced customer satisfaction.

Additional outcomes include:

• growth in customer accounts
• reduced cart abandonment
• effective use of promotions
• better inventory management
• increased repeat purchases
• accurate sales reporting.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They effectively managed the project by delivering items on time and responding promptly to our needs, ensuring a smooth and successful execution.

What was your primary form of communication with Bato Web Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

They impressed us with their tailored approach, excellent communication, and responsiveness, delivering a highly functional online store that met our specific needs.

Are there any areas for improvement or something Bato Web Agency could have done differently?

NIL

BACKGROUND

Please describe your company and position.

I am the general secretary

Describe what your company does in a single sentence.

An independent foundation dedicated to relations between France and Asian countries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bato Web Agency to accomplish?

• Building a triple site for the foundation and its chapters

SOLUTION

How did you find Bato Web Agency?

Online Search

Why did you select Bato Web Agency over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Bato Web Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Your request is to redesign the current site, adding an events section with News and Articles pages. The site will be multilingual and multisite. The site will comprise around ten pages. Functionalities will include a contact form, newsletter and RS sharing. The site will include basic animations if required. 
The redesign of the site, including a custom design and the integration of this design under WordPress. Choose the site style and validate the mock-ups. The designer creates the mock-ups for the desktop and mobile versions. 
The developer will integrate only the elements of the customized design, giving the site a clean structure. In the back office, the site will be built in free-form sections, allowing the site admin to create new pages by reusing free-form sections. It takes 5600€ and 160 hours of work to create the site with the customized design. The team will include a designer, a developer, a CDP and a QA.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Progress on the site's construction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

the project has been delayed for several reasons but BATO deliver the items according to the new schedule. They responded to our needs.

What was your primary form of communication with Bato Web Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

We appreciated their follow-through and fluid, constructive relationship with us.

Are there any areas for improvement or something Bato Web Agency could have done differently?

I don't think so.

BACKGROUND

Please describe your company and position.

I am the Owner, Director of Product Design of a design company 

Describe what your company does in a single sentence.

Crafting and designing interactive products for startups and enterprises

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bato Web Agency to accomplish?

• Websites development
• Frontend development
• Wordpress and Elementor based websites

SOLUTION

How did you find Bato Web Agency?

Referral

Why did you select Bato Web Agency over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Bato Web Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• WordPress website project including Installation and configuration of WordPress on a hosting server.
• Development of custom functionalities or integration of plugins to meet specific requirements. Implementation of responsive design to ensure the website looks and functions well across devices.
• Development of custom page templates and layouts as needed. Integration of third-party services such as Elementor and HubSpot.
• Creation or migration of content, including text, images, videos, and other media.
• Implementation of a content management system (CMS) to allow the client to easily update and manage content. Testing and Quality Assurance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Clean code, quick delivery times, and website load time improvement align with SEO requirements, which can positively impact user experience and search engine rankings. Meeting project deadlines: Evaluating whether the project was completed within the agreed-upon timeline and budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bato estimated the project fairly, they were very responsive and delivered on time. We were fully aligned during the development process making it very efficient and clear. If we had some changes during the project due to the client's additional requirements, they delivered fast and at low costs.

What was your primary form of communication with Bato Web Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are very responsive, and professional, and deliver quickly at the highest standards.

Are there any areas for improvement or something Bato Web Agency could have done differently?

Bato's development team is very professional and design-oriented. Their attention to pixels is very impressive and valuable for design agencies like ours. They are highly recommended!

BACKGROUND

Please describe your company and position.

I am the BDM of Layo

Describe what your company does in a single sentence.

We offer web-design services for clients (UI/UX, Branding, Motion design)

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bato Web Agency to accomplish?

• Web-site development

SOLUTION

How did you find Bato Web Agency?

Referral

Why did you select Bato Web Agency over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Bato Web Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have prepared a detailed design for our client and they also needed to continue with development. It is an e-commerce website for jewelry. Bato delivered a completely functioning WooCommerce e-store within a month, providing clean code, quality QA and also a 1-month warranty for any possible bugs or issues.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our client is satisfied with the result and this is the main value. The website implementation was totally corresponding to the design we created.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project manager assigned for this was highly responsive and always ready to connect if any questions arose.

What was your primary form of communication with Bato Web Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

As a full-cycle web-development team, Bato completely understands our professional needs so that there is no need to spend extra time explaining the scope of work. And at the same time they can share useful suggestions to achieve the desired result.

Are there any areas for improvement or something Bato Web Agency could have done differently?

Everything is fine

BACKGROUND

Please describe your company and your position there.

I am the lead project manager at a digital marketing agency. We specialize in iGaming industries and work with leading providers in USA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bato Web Agency , and what were your goals?

We onboarded a new client, who's entering the sportsbook market in US. They were creating all digital touchpoints from scratch and needed a sports blog. We hired Beto Web Agency to create the design and develop the site together with a custom odds integration.

SOLUTION

How did you select this vendor and what were the deciding factors?

We tested a few agencies and chose Beto due to their professionalism, speed of delivery, clear and proactive communication, quality of work and cost/quality ratio.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Based on a design brief and project specifications, the team provided a selection of styles to choose from, wireframes according to the chose style, further designs based on brand assets. During development, the team integrated custom API solutions to offer live odds for selected sports categories. The team continues to provide support for this project.

How many people from the vendor's team worked with you, and what were their positions?

Four people worked with us: project manager, lead designer and two developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delivered on time and within budget. Due to the success of this project we gain additional clients for similar types of projects that Beto agency are working with at the moment.

Describe their project management style, including communication tools and timeliness.

We use Trello, Telegram, Figma for all communication, task management and design work. The site was created on Wordpress.

What did you find most impressive or unique about this company?

Speed of delivery, quality/cost ratio, proactive communication, on-going support.

Are there any areas for improvement or something they could have done differently?

Honestly, no changes needed. Highly recommend working with them.

BACKGROUND

Please describe your company and your position there.

I am working as a Head of Project Management at Outcrowd design agency (our company is also present on Clutch and we're super happy with the service - thank you if you're reading this :) My role is to lead projects and communicate with all the stakeholders, motivating the team, and ensuring the project's success and the client's satisfaction level.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bato Web Agency, and what were your goals?

We have been collaborating on several projects by this time, the team has shown great expertise and final quality as well as perfect time management along with communication - always smooth and transparent.

SOLUTION

How did you select this vendor and what were the deciding factors?

We started searching for a web development partner company and had a big list of potential partners and Bato was one of them. When we had the first potential projects, Bato was meeting the requirements and the estimate was reasonable, so we gave it a try and never tested any other team as we're super happy with the outcome of the projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off call where we discussed the specifics of the requirements, and after that, the team shared with me detailed project planning that was strictly followed while we were going through it. The demos were shared on a weekly basis and step by step we approached the end of the project.

In terms of technologies, here is the whole list: HTML/CSS Layout, JS Animations Symfony based custom backend admin panel with different client-requested functionalities Vue.js + Nuxt.js for the creation of non-reload web application Mailchimp full inner and outer mail notifications/letters

How many people from the vendor's team worked with you, and what were their positions?

There were 5 members all on all: the Web Development project manager whom I communicated most of the time, the Web Development team lead whose role was to handle hard technical issues and be the adviser, the Front-end developer, the Back-end developer QA manager who tested the website to ensure there were no bugs and we can show a brilliant pixel-perfect website to the client.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website was built from scratch (it's a new business), so as of now, we don't have the statistics (the website has been launched by the client) and we don't have any previous data to compare with. But, the tools were showing a great loading speed and the client was happy with the result when we passed the files.

Describe their project management style, including communication tools and timeliness.

The communication was always quick, and the team is responsive and reacting fast to my messages/clarification questions. We're always syncing in Slack and can jump on quick calls, the team always agreed to jump on meetings with us.

What did you find most impressive or unique about this company?

I was impressed with their fast turnaround and flexibility. They never refused to jump on a project and met all the deadlines!

Are there any areas for improvement or something they could have done differently?

Hmm, a tough question. Can't recall anything that could disappoint me while we were working together.

BACKGROUND

Please describe your company and position.

I am the Founder of Journaling App

Describe what your company does in a single sentence.

We are a mobile journaling app 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bato Web Agency to accomplish?

• UI/UX design for our app

SOLUTION

How did you find Bato Web Agency?

Online Search

Why did you select Bato Web Agency over others?

• High ratings
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Bato did a great job in making a clean, simple flow for our mobile app. They followed our instructions perfectly and made a beautiful app. The turnaround was quick and efficient, with all feedback and revisions made swiftly and to a high standard. The figma files they provided were well structured and made it very simple to build our app on the back of the work they did.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are super satisfied with the design work from Bato. Very few changes were made from the deliverables they provided and the final version of our app, which will go live in the next few weeks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was provided on time. They took onboard all feedback provided and produced a high quality of work

What was your primary form of communication with Bato Web Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

Their speed, design, and communication skills stood out.

Are there any areas for improvement or something Bato Web Agency could have done differently?

No