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AnswerHero

Every Call. Every Time.

AnswerHero is a leading answering service providing high quality answering solutions such as call transferring, after hour answering, lead capture, message taking, appointment scheduling, urgent call answering, and bilingual answering/translations. Their 24/7 operation, fully bilingual agents, and state of the art technology ensures that businesses never miss a call.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    50 - 249
  • Year founded
    Founded 2010

No have been added yet...

    Pricing Snapshot

    Min. project size Undisclosed
    Avg. hourly rate Undisclosed
    Rating for cost 0.7 /5

    What Clients Have Said

    AnswerHero is noted for lower costs and efficient billing. Clients save significant time and money, with one reporting $7,000 monthly savings. Annual spending ranges from $10,000 to $49,999, reflecting good value for the cost despite suggestions for pricing improvement.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 10 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    AnswerHero Review Insights

    Overall Review Rating

    4.3
    • Quality 0.9
    • Schedule 0.9
    • Cost 0.7
    • Willing to Refer 4.3

    Top Mentions

    Review Highlights

    • Potential for Pricing Improvement

      While generally satisfied, some clients suggest that AnswerHero could improve their pricing structure to offer even better value for money.

    • Strong Customer Service

      The customer service provided by AnswerHero is frequently highlighted as a strength, with clients noting their satisfaction with the responsiveness and helpfulness of the team.

    • Efficient Call Handling

      AnswerHero's ability to handle several hundred inbound calls per day efficiently is highly valued, contributing to improved internal call management for clients.

    • Cost-Effective Services

      Clients appreciate AnswerHero's lower costs for their services, highlighting significant monthly savings in both time (6 hours) and money ($7000), making them a cost-efficient choice.

    • Strong Community Collaboration

      AnswerHero is praised for its excellent service collaboration within the community, providing benefits to community families and grant communities, making them a valuable partner for community-centric projects.

    • Ease of Life Improvements

      Clients report that AnswerHero has made their operations easier, indicating effective solutions that simplify business processes and enhance operational efficiency.

    AnswerHero Reviews

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    Services
    Project cost

    Legal Services for Medium-sized Company

    • Call Center Services
    • $10,000 to $49,999
    • Jan. 2011 - Ongoing
    4.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    3.0
    Willing to Refer
    3.5

    "They provide excellent personal contact."

    Dec 24, 2017
    Other Director, Other Industry Company
    Anonymous
    • Other industries
    • New York City, New York
    • 201-500 Employees
    • Survey Response

    Answering Services for Advertising Firm

    • Call Center Services
    • $10,000 to $49,999
    • Aug. 2015 - Ongoing
    4.5
    Quality
    4.0
    Schedule
    4.5
    Cost
    4.0
    Willing to Refer
    4.5

    "Their customer service is strong."

    Nov 2, 2017
    Executive, Advertising Firm
    Anonymous
    • Advertising & marketing
    • Brooklyn, New York
    • 5,001-10,000 Employees
    • Survey Response

    Great Quality for Price is an Impressive Service

    • Call Center Services
    • Less than $10,000
    3.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    3.5

    "Office Sense is a great quality for price."

    Jun 22, 2017
    Associate, Marketing
    Anonymous
    • Manufacturing
    • Sudbury, Massachusetts
    • 10,001+ Employees
    • Survey Response

    Automated Assistant for Non Profit

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "It has allowed us to save valuable time and considerable amounts of money."

    Jun 21, 2017
    Manager, Other
    Anonymous
    • Other industries
    • Baldwin Park, California
    • 1-10 Employees
    • Survey Response

    Virtual Receptionist For Education Organization

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "It’s a service our company can depend on."

    Jun 21, 2017
    Director, IT
    Anonymous
    • Education
    • Englishtown, New Jersey
    • 501-1,000 Employees
    • Survey Response

    Automated Answering Service for Marketing Firm

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "They work very well and it helps us cut down on additional tasks."

    Jun 21, 2017
    Senior Manager, Finance
    Anonymous
    • Advertising & marketing
    • Cleveland, Ohio
    • 10,001+ Employees
    • Survey Response

    Office Sense Has a Positive Performance

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "Overall, it has been very strong and they’ve had a positive performance with little to no errors each month."

    Jun 21, 2017
    Director, IT
    Anonymous
    • Information technology
    • Gilbert, Arizona
    • 201-500 Employees
    • Survey Response

    Office Sense is an Impressive Service

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "I have been very impressed with their services."

    Jun 21, 2017
    Director, IT
    Anonymous
    • Telecommunications
    • Mansfield, Ohio
    • 1,001-5,000 Employees
    • Survey Response

    Excellent Customer Service for Financial Services

    • Call Center Services
    • $10,000 to $49,999
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "Office Sense has done outstanding work so far and has benefited our organization profoundly by their exceptional customer service."

    Jun 21, 2017
    Senior Manager, IT
    Anonymous
    • Financial services
    • Spokane, Washington
    • 10,001+ Employees
    • Survey Response

    Office Sense is an Excellent Answering Service

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "It [Office Sense] has been excellent to us."

    Jun 21, 2017
    Vice President, Other
    Anonymous
    • Retail
    • Zionsville, Indiana
    • 11-50 Employees
    • Survey Response

    Showing 1-10 of 10 Reviews

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