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AnswerHero

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Every Call. Every Time.

AnswerHero is a leading answering service providing high quality answering solutions such as call transferring, after hour answering, lead capture, message taking, appointment scheduling, urgent call answering, and bilingual answering/translations. Their 24/7 operation, fully bilingual agents, and state of the art technology ensures that businesses never miss a call.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    50 - 249
  • Year founded
    Founded 2010

Service Lines
Call Center Services
60%
Customer Service Outsourcing
20%
Sales Outsourcing
20%
Select Focus Area
Inbound Services
Virtual receptionist
34%
Answering services
33%
Inbound appointment scheduling
33%
Customer Service Outsourcing
Phone Support Services
100%
Sales Outsourcing
B2B Lead Generation
100%
Industries
Advertising & marketing
10%
Business services
10%
Consumer products & services
10%
Financial services
10%
Hospitality & leisure
10%
Information technology
10%
Legal
10%
Media
10%
Medical
10%
Real estate
10%
Clients

No Clients have been added yet…

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 0.7 /5

What Clients Have Said

AnswerHero is noted for lower costs and efficient billing. Clients save significant time and money, with one reporting $7,000 monthly savings. Annual spending ranges from $10,000 to $49,999, reflecting good value for the cost despite suggestions for pricing improvement.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 10 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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AnswerHero Review Insights

Overall Review Rating

4.3
  • Quality 0.9
  • Schedule 0.9
  • Cost 0.7
  • Willing to Refer 4.3

Top Mentions

Review Highlights

  • Cost-Effective Services

    Clients appreciate AnswerHero's lower costs for their services, highlighting significant monthly savings in both time (6 hours) and money ($7000), making them a cost-efficient choice.

  • Strong Community Collaboration

    AnswerHero is praised for its excellent service collaboration within the community, providing benefits to community families and grant communities, making them a valuable partner for community-centric projects.

  • Ease of Life Improvements

    Clients report that AnswerHero has made their operations easier, indicating effective solutions that simplify business processes and enhance operational efficiency.

  • Strong Customer Service

    The customer service provided by AnswerHero is frequently highlighted as a strength, with clients noting their satisfaction with the responsiveness and helpfulness of the team.

  • Potential for Pricing Improvement

    While generally satisfied, some clients suggest that AnswerHero could improve their pricing structure to offer even better value for money.

  • Excellent Personal Contact

    The quality of work provided by AnswerHero is noted as excellent, with a particular emphasis on their personal contact, which enhances client satisfaction and trust.

AnswerHero Reviews

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Services
Project Cost
Industry
Location

Legal Services for Medium-sized Company

  • Call Center Services
  • $10,000 to $49,999
  • Jan. 2011 - Ongoing
4.0
Quality
5.0
Schedule
4.5
Cost
3.0
Willing to Refer
3.5

"They provide excellent personal contact."

Dec 24, 2017
Other Director, Other Industry Company
Anonymous
  • Other industries
  • New York City, New York
  • 201-500 Employees
  • Survey Response

Answering Services for Advertising Firm

  • Call Center Services
  • $10,000 to $49,999
  • Aug. 2015 - Ongoing
4.5
Quality
4.0
Schedule
4.5
Cost
4.0
Willing to Refer
4.5

"Their customer service is strong."

Nov 2, 2017
Executive, Advertising Firm
Anonymous
  • Advertising & marketing
  • Brooklyn, New York
  • 5,001-10,000 Employees
  • Survey Response

Great Quality for Price is an Impressive Service

  • Call Center Services
  • Less than $10,000
3.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
3.5

"Office Sense is a great quality for price."

Jun 22, 2017
Associate, Marketing
Anonymous
  • Manufacturing
  • Sudbury, Massachusetts
  • 10,001+ Employees
  • Survey Response

Automated Assistant for Non Profit

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"It has allowed us to save valuable time and considerable amounts of money."

Jun 21, 2017
Manager, Other
Anonymous
  • Other industries
  • Baldwin Park, California
  • 1-10 Employees
  • Survey Response

Virtual Receptionist For Education Organization

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"It’s a service our company can depend on."

Jun 21, 2017
Director, IT
Anonymous
  • Education
  • Englishtown, New Jersey
  • 501-1,000 Employees
  • Survey Response

Automated Answering Service for Marketing Firm

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"They work very well and it helps us cut down on additional tasks."

Jun 21, 2017
Senior Manager, Finance
Anonymous
  • Advertising & marketing
  • Cleveland, Ohio
  • 10,001+ Employees
  • Survey Response

Office Sense Has a Positive Performance

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"Overall, it has been very strong and they’ve had a positive performance with little to no errors each month."

Jun 21, 2017
Director, IT
Anonymous
  • Information technology
  • Gilbert, Arizona
  • 201-500 Employees
  • Survey Response

Office Sense is an Impressive Service

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"I have been very impressed with their services."

Jun 21, 2017
Director, IT
Anonymous
  • Telecommunications
  • Mansfield, Ohio
  • 1,001-5,000 Employees
  • Survey Response

Excellent Customer Service for Financial Services

  • Call Center Services
  • $10,000 to $49,999
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"Office Sense has done outstanding work so far and has benefited our organization profoundly by their exceptional customer service."

Jun 21, 2017
Senior Manager, IT
Anonymous
  • Financial services
  • Spokane, Washington
  • 10,001+ Employees
  • Survey Response

Office Sense is an Excellent Answering Service

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"It [Office Sense] has been excellent to us."

Jun 21, 2017
Vice President, Other
Anonymous
  • Retail
  • Zionsville, Indiana
  • 11-50 Employees
  • Survey Response

Showing 1-10 of 10 Reviews

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