AIXTOR Technologies

BACKGROUND

Please describe your company and position.

I am the Director - PES of eInfochips

Describe what your company does in a single sentence.

eInfochips, an Arrow company, is a leading global product engineering and semiconductor design services provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AIXTOR Technologies to accomplish?

• The specific goals and objectives we hired AIXTOR Technologies to accomplish include developing SharePoint portals to enhance collaboration, streamline workflows, and improve overall productivity within our organization.

SOLUTION

How did you find AIXTOR Technologies?

Referral

Why did you select AIXTOR Technologies over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from AIXTOR Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

InfoHub360 is a centralized SharePoint-based application designed to streamline account management across various projects within our organization. It serves as a unified portal that aggregates key information from existing project management systems (PMS), Organisational Resource Management System (ORMS), and SAP (Finance). The goal is to provide Team Account Managers (TAMs), Delivery Managers (DMs), and leaders with a single platform to efficiently manage and access comprehensive details for each account without the need to navigate multiple applications. Key Features: • Consolidated View: InfoHub360 offers a consolidated and user-friendly interface, allowing TAMs, DMs, and leaders to access all relevant account details seamlessly. • Integration: The application seamlessly integrates with existing systems, including PMS, ORMS, and SAP, eliminating the need to switch between multiple applications to gather account information. • Efficiency: By centralizing account management, InfoHub360 enhances operational efficiency, reducing the time and effort required to retrieve critical account data. • Role-Based Access: Role-specific access ensures that users only see information relevant to their responsibilities, maintaining data security and confidentiality. • Account Assignment Visibility: The portal provides a clear overview of all accounts assigned to a DM or TAM, facilitating better coordination and strategic decision-making. Benefits: • Enhanced Productivity: Users can quickly retrieve account details without navigating through multiple systems, leading to increased productivity. • Improved Decision-Making: The consolidated view enables leaders to make informed decisions based on comprehensive and up-to-date account information. • Streamlined Collaboration: InfoHub360 fosters collaboration among teams by offering a centralized hub for account-related communication and updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased user engagement: Tracking metrics such as active users, page views, and interactions within the SharePoint portals to gauge improved engagement levels. Enhanced productivity: Measuring efficiency gains through metrics like reduced time spent on tasks, increased completion rates, and improved workflow automation. Improved collaboration: Assessing collaboration metrics such as increased document sharing, team site usage, and participation in discussions or collaborative activities. Higher user satisfaction: Conducting surveys or gathering feedback to evaluate user satisfaction with the usability, functionality, and overall experience of the SharePoint portals. Cost savings: Analyzing cost reductions or cost avoidance achieved through streamlined processes, reduced reliance on legacy systems, or improved resource utilization.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

AIXTOR Technologies exhibited exemplary project management throughout our collaboration. They consistently delivered items on time, adhering to agreed-upon timelines and milestones with precision. Their proactive approach to addressing our needs was commendable; they were highly responsive, promptly addressing any queries or concerns we raised. Their efficient communication and ability to adapt to evolving requirements ensured a smooth and successful project delivery. Overall, their project management was characterized by professionalism, timeliness, and responsiveness, contributing significantly to the project's success.

What was your primary form of communication with AIXTOR Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about AIXTOR Technologies was their exceptional ability to understand our organization's unique needs and translate them into tailored solutions. Their commitment to delivering not just a product, but a customized and impactful solution, was truly impressive. Additionally, their team's depth of expertise and proactive approach to problem-solving ensured that challenges were addressed swiftly and effectively. AIXTOR's dedication to exceeding expectations, coupled with their innovative thinking and collaborative spirit, made them a standout partner in our project. Overall, their ability to deliver tailored solutions aligned perfectly with our objectives, making them an invaluable asset to our team.

Are there any areas for improvement or something AIXTOR Technologies could have done differently?

While our experience with AIXTOR Technologies was largely positive, there is one suggestion: Documentation Clarity: Enhancing the clarity and completeness of documentation related to project requirements, processes, and deliverables could have improved understanding and reduced potential misunderstandings.

BACKGROUND

Introduce your business and what you do there.

I’m the customer experience platform’s practice lead for Proventeq, a product and services company that specializes in Sharepoint. We do a lot of work on digital experience platforms and provide services on Salesforce management.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with  AIXTOR Technologies?

We were working with a large company in 2021; it was a big project. We required a lot of expertise, so we were falling short. We needed someone to bring their expertise into our team.

SOLUTION

What was the scope of their involvement?

AIXTOR has brought their resources to add value to the project. The scope mainly involves architecture work, project planning, delivery, bug fixes, and improvement of the quality of the code. They started during the initial phase of the project. We’d already done a lot of the planning, but the execution was the most important part, so we onboarded AIXTOR’s resources at the right time.

They’ve helped us with one of the most challenging functionalities: the R&D module, which involves a lot of backend integration between various systems. AIXTOR has also helped us with the architecture and development of the module to finish ahead of the expected delivery.

The main technology for the project is Liferay DXP, and the supporting technologies are JavaScript and React.

What was the team composition? 

So far, we’ve hired between 5–6 people. Most of them are senior developers, but there are a couple of UI developers.

How did you come to work with  AIXTOR Technologies?

One of the co-founders is my former colleague. When we were looking for someone to help us with this project, I approached him for help and found out he’d started his own company. They could help us, so we began our partnership.

How much have you invested in them?

We’ve spent roughly between $50,000–$200,000.

What is the status of this engagement?

We started working with them in February 2021, and it’s an ongoing collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The team has taken care of the project and actually become the project’s unicorn. They’ve been awarded the Tech of the Year award, which is outstanding. Moreover, AIXTOR believes in quality work, always works on time, and adds value to the project. They're an incredible team with excellent people, and it’s been a great collaboration.

How did AIXTOR Technologies perform from a project management standpoint?

They’re always on time, delivering even before the expected deadline. To our surprise, their deliverables are more efficient and better planned than other teams.

We communicate through Outlook and Microsoft Teams. Additionally, we use Jira for project management.

What did you find most impressive about them?

Their team is talented; they’re good technical resources. Moreover, they understand requirements and are able to help businesses improve.

Are there any areas they could improve?

During the COVID-19 pandemic, many people left the company. They could improve their internal policies to help retain their resources. Since the team and management are good, they could do great things.

Do you have any advice for potential customers?

I’ve referred them to other projects, so I’d recommend them. Their team is quite good.

BACKGROUND

Introduce your business and what you do there.

I’m the chief product officer for Panamax Inc., a software technology company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AIXTOR Technologies?

We sought AIXTOR’s expertise to build a self-service portal for the telecommunications industry. Among the challenges we had at the time, we had difficulties accommodating a growing customer base because the technology we were using lacked scalability. Additionally, we had a lot of inefficient manual processes.

SOLUTION

What was the scope of their involvement?

AIXTOR came on board as consultants and subject matter experts in a particular type of technology called Liferay. Essentially, they helped us not only with the project management but also with the product development.

We already had a baseline when they joined, so we initially provided them with some documentation. However, we had to go through a software upgrade process, which took a long time, making it a challenging step. AIXTOR was very helpful during that process, bringing their technical knowledge and being available to accommodate our needs.

The portal is a one-stop shop for wholesale and retail businesses. In it, we’ve incorporated different automated workflows, personalized dashboards, invoice and payment management systems, and self-service capabilities.

What is the team composition?

I work with their co-founder and a senior consultant.

How did you come to work with AIXTOR Technologies?

We found AIXTOR through word of mouth in some way. One of their team members had originally worked on this project many years ago when we were working with a different consulting firm. When we were looking for a new consulting firm, we found out that AIXTOR was available, and they happened to have offices in India, where our R&D center is, which was very convenient.

How much have you invested with them?

We’ve spent around $300,000 on this project in total.

What is the status of this engagement?

We started working together in January 2019, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to AIXTOR’s involvement, we’ve ended up with a portal with a much better UX. Its UI is also a lot more intuitive and easy to use, so the users have a much better experience overall.

In terms of traffic improvement, we’ve experienced a 4x increase in our website traffic, a 5x increase in new customer signups, and a 7x increase in monthly revenue from the platform.

How did AIXTOR Technologies perform from a project management standpoint?

AIXTOR has performed very well — I would give them a high mark. We mainly communicate via Skype, where we have different groups and chats, and we either have conference calls or just share messages. Additionally, we use email.

What did you find most impressive about them?

AIXTOR’s knowledge in Liferay is absolutely top-notch; their technical expertise is amazing. Additionally, they offer impressive customer service, showing that they care and offering timely responses. They ensure that we stay on track, and they always stay on top of everything.

Are there any areas they could improve?

We’ve had a very good experience working with AIXTOR, and we haven’t found a particular area that needs improvement.

Do you have any advice for potential customers?

Make sure that you have your problems well defined before you engage with AIXTOR. They have a lot of acumen and expertise in problem-solving, but having well-defined requirements is very helpful. Additionally, it is preferable to do the QA internally — that was how we’ve worked, and everything has turned out well.

BACKGROUND

Please describe your company and position.

I am the Assistant General Manager - Information Technology of Kirloskar Management Services Pvt. Ltd. (KMSPL)

Describe what your company does in a single sentence.

Group Company level Governance and Expertise

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AIXTOR Technologies to accomplish?

• Website development and support in Liferay
• Cost effective
• Consistent good quality of work

SOLUTION

How did you find AIXTOR Technologies?

• Online Search
• Referral
• Other

Why did you select AIXTOR Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from AIXTOR Technologies were assigned to this project?

11 to 15

Describe the scope of work in detail. Please include a summary of key deliverables.

• Website development in Liferay
• Website maintenance and support
• SEO and GEO configuration

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Good quality of website development exceeding our expectations. 
• Smooth upgrade of Liferay platform from 7.3 to 7.4 with zero downtime.
• Proactive inputs and suggestions for website improvements.
• SLAs are always met in terms of timelines and cost.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timelines always met. All deliverables were aptly completed in the scheduled time.

All needs and issues very well addressed and mitigated.

Ready to help approach.

Customer feedback is positively taken and acted upon.

Accomodative to suggestions. 

What was your primary form of communication with AIXTOR Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Ethical.
• Integrity.
• Customer centric.
• Positive mindset.

Are there any areas for improvement or something AIXTOR Technologies could have done differently?

Not at the moment.