Addict2Web - A Shopify Plus Agency

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of SmartTek Solutions

Describe what your company does in a single sentence.

SmartTek Solutions is a software development company that delivers software products, managed IT outsourcing services, and solution engineering to world-renowned customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addict2Web - A Shopify Plus Agency to accomplish?

• We needed a partner that could bridge the complexity of enterprise software with the simplicity and clarity expected of a frictionless online commerce experience.

SOLUTION

How did you find Addict2Web - A Shopify Plus Agency?

• Online Search
• Clutch Site

Why did you select Addict2Web - A Shopify Plus Agency over others?

• High ratings
• Close to my geographic location
• Good value for cost

How many teammates from Addict2Web - A Shopify Plus Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

addict2wed handled a full Shopify Plus build—from custom storefront design to back-end systems for managing subscriptions, licenses, and integration with our CRM. They crafted a clean user experience tailored to our B2B clients and engineered a smooth data migration from our legacy system. A standout moment was when they proactively built a middleware tool to preserve account data integrity—something that could have otherwise disrupted our user base.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced smoother customer onboarding, fewer support tickets, and a more streamlined sales process. Clients now navigate and purchase with less assistance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on schedule, adapted quickly to changes, and communicated like true collaborators. Their team felt like a direct extension of ours.

What was your primary form of communication with Addict2Web - A Shopify Plus Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to blend Shopify Plus expertise with a deep understanding of B2B software businesses was exceptional. They thought beyond design—they understood strategy.

Are there any areas for improvement or something Addict2Web - A Shopify Plus Agency could have done differently?

Only one minor note: a more detailed documentation handoff would have made internal onboarding smoother. Still, we transitioned effectively with what was provided.

BACKGROUND

Please describe your company and position.

I am the Founder and Creative Director of Ikaa Apparels LLP

Describe what your company does in a single sentence.

Designing and Selling Womenswear clothing 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addict2Web - A Shopify Plus Agency to accomplish?

• Website Development
• External Platform Integration

SOLUTION

How did you find Addict2Web - A Shopify Plus Agency?

Referral

Why did you select Addict2Web - A Shopify Plus Agency over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Addict2Web - A Shopify Plus Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To build and enhance Ikaa’s e-commerce presence through a fully customized Shopify platform that aligns with the brand’s ethos of comfort, elegance, and self-expression. The goal is to provide an intuitive, seamless, and elevated shopping experience for customers while incorporating tools to support sales, customization, and customer engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Seamless Shopify Launch: A fully functional and visually cohesive Shopify store was successfully developed and launched, reflecting Ikaa’s brand values of comfort, elegance, and thoughtful design.

Enhanced User Experience: The website offers a clean, intuitive shopping journey across mobile and desktop devices, ensuring ease of navigation, effortless browsing, and a frictionless checkout process.

Effective Product Display & Customization: Product pages were structured to accommodate both ready-to-ship and made-to-order pieces, with clear size options and customization features, allowing customers to shop confidently.
Third-Party App Integrations: Critical third-party applications were integrated smoothly, including payment gateways, shipping partners, and customer engagement tools—streamlining backend operations and improving the customer experience.

Improved Operational Efficiency: The integration of inventory management, automated order processing, and analytics tools allowed for more efficient backend handling and real-time tracking of customer activity.

Policy Transparency & Brand Communication: Key informational pages (FAQs, Shipping, Returns, Terms) were set up with clear, brand-aligned communication, ensuring customer clarity and trust.

Future Scalability Enabled: The website is now equipped with the structure and tools to scale, whether through expanded product ranges, seasonal collections, or marketing integrations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were incredibly prompt and always quick to respond, making the entire process smooth and stress-free.

What was your primary form of communication with Addict2Web - A Shopify Plus Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their attention to detail—not just in the technical execution, but in understanding the essence of the brand and translating it seamlessly into the digital space.

Are there any areas for improvement or something Addict2Web - A Shopify Plus Agency could have done differently?

Nope, they were great!

BACKGROUND

Please describe your company and position.

I am the Co-Founder and Creative Director of Elder Younger Studios

Describe what your company does in a single sentence.

Brand Strategy, Design and Production

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addict2Web - A Shopify Plus Agency to accomplish?

• Website Development

SOLUTION

How did you find Addict2Web - A Shopify Plus Agency?

Online Search

Why did you select Addict2Web - A Shopify Plus Agency over others?

• High ratings
• Good value for cost
• Company values aligned, Other

What was the size of Addict2Web - A Shopify Plus Agency’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Shopify Website Development for an upcoming food brand in India.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Seamless Execution
• Happy & Satisfied Clients
• Highly Responsive Team
• Clarity in Communication

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly responsive and always available to answer all my queries without any judgment or resistance. were highly responsive and always available to answer all my queries without any judgement or resistance. Right from submitting the quotation to the final delivery, they were super active on emails as well as calls, and made sure they were able to translate the idea of the project seamlessly.

They made sure that the website development which was managed at their end, and the website design which was managed at our end, went hand in hand throughout the process. Timely delivery, top-notch quality and seamless experience They are now our go-to team for E-commerce Website Development.

What was your primary form of communication with Addict2Web - A Shopify Plus Agency?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

• Responsive team
• High-Quality Work
• Optimistic
• Can-Do Attitude

BACKGROUND

Please describe your company and your position there.

I am a Shopify store manager at the company i work and we sell all sort products ranging from cars to female rugby wears, cap cleaning products as well as neoprenes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Addict2Web Technologies, and what were your goals?

We hired Addict2web to help us manage and solve all sorts of technical issues that we might encounter now and in the future. TO help our stores run fine and diligently available to our ever loyal customers

SOLUTION

How did you select this vendor and what were the deciding factors?

Through web search and referralWE about how professional they are

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We usually start with a meeting, discussing our discoveries and goal and net steps. duties are assigned and deadlines are set.

How many people from the vendor's team worked with you, and what were their positions?

Two of them. The manager and one other web developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Products pages are easy to navigate, Customers can listen to the contents of our store when they are visually impaired through the audio setup by Addict2web on one of our stores. Sales have increased tremendously.

Describe their project management style, including communication tools and timeliness.

We communicate through skype, emails and set work-related tasks and roles on Trello board for everyone to know what has being assigned and when due

What did you find most impressive or unique about this company?

They were very professional and would always respond to your request almost immediately. They were reliable and swift to perform their duties

Are there any areas for improvement or something they could have done differently?

No, They are almost perfect

BACKGROUND

Please describe your company and your position there.

I'm the Director of Marketing for a fine jewelry brand specializing in engagement/bridal and ready-to-wear.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Addict2Web Technologies, and what were your goals?

Our website is built on Shopify with limited flexibility in page content and layouts. Our goal was to begin updating one key section of our website to better reflect the brand and improve traffic, consumer engagement, and bounce rate.

SOLUTION

How did you select this vendor and what were the deciding factors?

We've worked with this team in the past and it's always been easy, quick and productive.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss the project and key deliverables: flexibility in the hero section of the page and adding in flexibly content boxes throughout the page with ability to use various file formats (jpg, png, video, gif)

How many people from the vendor's team worked with you, and what were their positions?

We worked with a project manager and team of 3 developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We worked with Addict2Web to redesign our collection pages to better reflect the brand, including more content that aligns with the content on channels driving users to the site. Our bounce rate dropped immediately by 10% per page and is continuing to improve. Users are staying on the page longer and engaging more.

Describe their project management style, including communication tools and timeliness.

It was a fairly straightforward project so we communicated very easily via email and scheduled video calls, as needed – to present updates and discuss functionality.

What did you find most impressive or unique about this company?

They provided an easy-to-use solution very quickly and they were very responsive throughout the process. They even responded with various one-off questions from our team.

Are there any areas for improvement or something they could have done differently?

We encountered a couple minor bugs after our team made some last minute requests however the team fixed them very quickly

BACKGROUND

Please describe your company and your position there.

I am the owner of a consulting firm, working directly with business owners on branding and marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Addict2Web Technologies, and what were your goals?

We hired Addict2Web to assist with developing a customized Shopify site. Our team had a specific design and UX for the site, but wanted the usability backend from Shopify.

SOLUTION

How did you select Addict2Web Technologies and what were the deciding factors?

A number of factors were taken into consideration when choosing to work with Addict2Web. One was quality of work, which I had seen through the sample work of their previously completed projects. A second trait was communication - whether they were attentive, clear, consistent, and available. Last was their capacity level and turnaround time. All three factor I was pleased with by the end of the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The design of the website was provided through .psd files. Access provided to necessary platforms such as Shopify, and third party integrations like MailChimp. The task was to develop the desired design with desired user interaction. Additionally, Addict2Web did a great job with ensuring the site was fully responsive on multiple devices.

How many people from the vendor's team worked with you, and what were their positions?

I had one point of contact for task management, who worked with one designer for execution.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Working with Rohan and the team was a great experience. Everything they delivered was what we wanted and to our standard. Any problems were well communicated along the way, and provided with solutions.

Describe their project management style, including communication tools and timelines.

Communication and turnaround time was consistent and reliable. I felt confident in working with the team. They kept me in the loop with progress, let me know if there were outstanding needs, and were great with delivery.

What did you find most impressive or unique about this company?

They provide consistent and reliable communication. They also seek solutions whenever challenges would arise.

BACKGROUND

Please describe your company and your position there.

I have a consulting company that handles website development, business development, and product development. I handle most of the client relations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Addict2Web Technologies?

We hired them for website development.

What were your goals for this project?

We needed to migrate a very large website that serves as both a gallery and e-commerce site in a short amount of time.

SOLUTION

How did you select this vendor?

I found this vendor on a site called PeoplePerHour, recommended from a colleague in the industry. Jignasa’s (Principal, Addict2Web Technologies) proposal along with her stellar reviews convinced me to move forward with her company.

Describe the project and the services they provided in detail.

I was migrating a client from a custom site to a Shopify site. I needed a developer to aid in adjusting certain elements of code to better customize the site per the client’s needs. So, Jignasa and her team completed a large list of smaller tasks including, getting rid of the “buy now” buttons on all bridal jewelry, getting rid of tags, auto-playing videos, shifting the footer from two columns to three, and many more tasks such as this.

What was the team composition?

The team consisted of myself and Jignasa. We played the liaison between both ends: myself for the client here in the States, and Jignasa with her team in India.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This website is going to be amidst the first time this bridal jewelry company is launching into everyday-wear fine jewelry. So this could be an entirely new stream of revenue for the company, but it's too soon to tell.

How was project management arranged and how effective was it?

I provided Jignasa with a clear and concise PDF list of all of the items we needed addressed with due dates attached. She crossed them off one by one, communicating along the way if there was an issue or if she needed more information. This method was extremely effective; so long as she had a clear list of to-do's and access to the platform, everything was streamlined. We also used Skype to communicate quick questions and information.

What did you find most impressive about this company?

I was impressed by the consistent communication. That was my biggest concern initially being on different time zones, but Jignasa was over communicative and delivered!

Are there any areas for improvement?

There are no areas to improve, truly!

BACKGROUND

Please describe your company and your position there.

I am the president of Lucent Idea Works Inc. We consult businesses on marketing, sales, and brand development in both brick-and-mortar and online spaces.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Addict2Web Technologies?

We hired Addict2Web to develop a PHP website. 

What were your goals for this project?

Our goal was a user-friendly interface that would not only appeal to both men and women but would also be suitable for a range of products from brake pads to luxury branded designer handbags.

SOLUTION

How did you select this vendor?

We had worked with their senior develop before and knew she was willing to work the hours necessary to make all the required changes. 

Describe the project and the services they provided in detail.

Addict2Web created an easy-to-use, attractive platform to present and sell high-end automotive parts and accessories as well as expensive soft goods.

What was the team composition?

The team consisted of six people with various skills and experience.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our project showcased the skill sets Addict2Web possesses for building new business development channels in the online arena. 

How was project management arranged and how effective was it?

We had one primary contact person on each side of the ocean and used regular daily Skype sessions to plan daily activities and projects.

What did you find most impressive about this company?

Addict2Web offers exceptionally personal and dedicated service. They are a team of hard-working, talented individuals who remain flexible to our needs. 

Are there any areas for improvement?

They could perhaps gain a little better understanding of the big picture prior to beginning the project, but this was largely our fault, not theirs. 

BACKGROUND

Please describe your company and your position there.

I work for a skin care brand that’s entering the market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Addict2Web Technologies?

We hired them for design updates on our WooCommerce Avada website.

What were your goals for this project?

We wanted to improve the UX and visual design of our site.

SOLUTION

How did you select this vendor?

We were comforted by the fact that this vendor seemed honest, and had good reviews on other platforms.

Describe the project and the services they provided in detail.

We provided them with a power point detailing all the results we wanted. They then provided an estimate of time they would need for the project, and we started from there. Their design work included the checkout feature, the homepage, and pop-ups.

What was the team composition?

We only worked with one member of their team throughout the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We believe their designs will increase user satisfaction.

How was project management arranged and how effective was it?

Everything went smoothly. We had discussions by email and they gave us daily updates.

What did you find most impressive about this company?

Their speed of delivery made a difference.

Are there any areas for improvement?

No, I can’t think of anything.

BACKGROUND

Please describe your company and position.

I am the Manager of Central Vic Aluminium

Describe what your company does in a single sentence.

We are a small dedicated family business that stocks a wide range of aluminium extrusions that include angle, flat bar, tube, box, channel, machine rod, grilles and mesh, sheet, plate, tread plate and much more. When you require aluminium for any purpose, Central Vic Aluminium has got you covered. Please consult with our experts today for everything from sheet aluminium to custom aluminium fabrications.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Addict2Web - A Shopify Plus Agency to accomplish?

• We needed an e-commerce presence that could handle the wide variety of products we supply, from standard aluminium extrusions to more specialized and custom-fabricated items.

SOLUTION

How did you find Addict2Web - A Shopify Plus Agency?

• Online Search
• Clutch Site

Why did you select Addict2Web - A Shopify Plus Agency over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Addict2Web - A Shopify Plus Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Addict2Web handled the project with a clear understanding of our industry’s requirements and the nuances of our product range. They developed a Shopify Plus store tailored to our needs, integrating a product categorisation system that makes browsing intuitive even for first-time visitors. They worked on creating detailed product pages with technical specifications, high-resolution imagery, and clear descriptions to ensure customers could make informed purchasing decisions. They also set up a streamlined ordering process that accounted for both standard products and custom fabrication requests. The team implemented advanced search and filtering options, ensuring customers could quickly locate specific profiles or sheet types. On the back end, they integrated inventory management features and ensured the system could sync with our internal stock records. They even assisted in crafting the overall visual design to ensure it aligned with our brand’s professional yet approachable identity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The completed site has become a genuine extension of our physical store, giving customers a seamless way to browse and order at any time of day. We have seen a tangible increase in customer engagement—particularly from those in regional areas who previously found it difficult to access our full range. The improved clarity in product listings has reduced the number of calls seeking basic product details, allowing our team to focus more on fulfilling orders and providing technical advice.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was well-organised from start to finish. We always knew what stage the build was at and when to expect key milestones. Deadlines were met consistently, and any changes we requested were handled with speed and without fuss. Communication was frequent and clear, whether via email updates or quick calls to confirm details.

What was your primary form of communication with Addict2Web - A Shopify Plus Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to translate our hands-on, product-heavy business into an online experience that feels just as personal as visiting our store. They took the time to understand our processes and the nature of our clientele, which made the end result feel like a natural fit rather than an off-the-shelf solution. Their blend of technical skill and practical thinking was rare and very valuable.

Are there any areas for improvement or something Addict2Web - A Shopify Plus Agency could have done differently?

In all honesty, the experience was overwhelmingly positive. If there were any room for improvement, it might be in offering even more training resources for our staff to explore advanced features of Shopify Plus on our own. That said, they were always ready to answer questions and step in whenever we needed guidance.