Acquaint Softtech Private Limited

BACKGROUND

Please describe your company and position.

I am the Co-Founder of ASQS – A Comply365 Company

Describe what your company does in a single sentence.

ASQS is a leading global provider of SMS and QMS aviation software, specialized in the development of a web-based, integrated, and intuitive quality, safety and risk management solution for the aviation industry. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Integrate outside engineers who can quickly adjust to our aviation-focused standards and workflows to strengthen our development capacity.
• Developed custom modules to improve the iQSMS Suite, focusing on risk evaluation, event reporting, and internal workflow automation.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Both targeted custom development and staff augmentation were part of the partnership.

 In terms of staff augmentation, Acquaint Softtech assigned developers who collaborated closely with our Vienna team.  They attended our internal standups, went over backlog items with us, and even took part in a few workshops on regulatory interpretation to learn the rationale behind the design of some features.

 They started by updating our event-reporting logic.  We had to deal with a situation where secondary data points were occasionally missing from reports that were submitted from remote devices.  The Acquaint Softtech team assisted us in rewriting the data collection process to more intelligently validate input without interfering with the user experience.

They also took on the task of creating a minor but crucial feature for workflow management.  When switching between modules, it made it easier for inspectors and auditors to coordinate findings.  They had to comprehend internal guidelines that we had created over years of working with aviation clients, and they were able to put them into practice without upsetting any preexisting reasoning.

 In terms of custom development, they created a new risk-trend visualisation feature that facilitated the identification of recurrent patterns by airline safety managers.  After months of internal testing, Acquaint Softtech kept refining this feature based on input from our trainers and test users in Bangkok.

Among the key deliverables were:

•  Enhanced flow for event reporting and validation
•  Update on workflow coordination for use with multiple modules
•  The risk-trend visualisation component's prototype and final version
•  assistance with some legacy modules' backend optimisations
•  Continuous support for QA testing and performance debugging

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Even though we didn't monitor official KPIs, there were a number of obvious indicators of improvement.  We observed fewer internal tickets pertaining to missing input fields, and our internal testers reported that the event-reporting module felt more stable.  During audits, there was less back and forth between teams thanks to the workflow adjustment feature.  Additionally, our trainers found it simpler to demonstrate risk patterns to new clients using the visualisation tool.

 During a customer onboarding session for an operator in Southeast Asia, the most telling indication was that they commented right away on how intuitive the updated flow felt in comparison to a demo they had seen months earlier.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management process was surprisingly simple.  Acquaint Softtech was at ease using the same project boards and QA tools that we use internally, and they quickly assimilated into our communication channels.

 They were adaptable and willing to change priorities whenever we needed last-minute changes, particularly prior to an impending regional training.  They were on time and prepared with updates, queries, or mockups, even when we arranged meetings in different time zones.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most notable thing was how fast their developers picked up on aviation terms and the rigorous reasoning behind compliance-driven features.  This isn't your average SaaS environment; every little adjustment could have an impact on inspectors, safety officers, and auditors.

 Their attention to detail was something else we valued.  During a review meeting, one developer even questioned us about a specific ICAO reference to make sure a certain workflow met real-world requirements.  It's uncommon for external teams to show that much interest.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

I can't think of anything.

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CEO of Good2Know

Describe what your company does in a single sentence.

Turn your phone into a used car expert. One photo reveals a vehicle's past and predicts its future. No more hidden surprises - just smart car buying decisions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• A more precise AI inspection model that was able to identify small problems such as bodywork inconsistency, paint-matching, and evidence of prior accidents.
• A reliable, quick, and user-friendly web application on which users would post pictures and get real-time feedback.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our entire AI system was upgraded and our web app was redesigned in the project.

Acquaint Softtech repackaged our detection model. They introduced an improved tagging system and sorted out thousands of pictures which we had collected. They also developed a training pipeline that is able to identify dents, odd lines on the chassis and light reflections revealing previous repairs.

An incident we can recall is when we had sent them car pictures at night of a weakly lit parking area. We considered that the model would not work. Instead, the team enhanced the preprocessing pipeline to the extent that the AI was also able to extract the shape of the car even in low-light scenarios. It was a great breakthrough to us.

At the web front they redefined the entire user experience. The novel platform will allow its users to take a picture on their phone and send it to the model and receive a fast list of the potential issues. They further put in place the other concepts we had not considered like a brief explanation of how sure the AI is, so users can understand why a particular component was flagged.

Key deliverables:
- A new AI inspection model
- New web frontend and new web backend.
- A safe API connecting the AI engine to the web interface.
- Admin controls in order to review flagged cases by our team.
- A new user dashboard that is used to save previous inspections.

In the process, they demonstrated small demonstrations and allowed us to test features as they were being refined.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We did not follow specific figures on Clutch, but we noticed some definite improvements. Indicatively, those users who experimented with the system within the company started to have more confidence in it, particularly when it indicated minor flaws they had not noticed.

There were also instances when the AI did not comprehend strange car angles and this was something that would irritate us previously. The support team told us that users are no longer calling us complaining of ambiguous results. It is an indication that the platform is getting more stable and reliable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They handled the project on a regular basis and collaborated with us. They were sending short messages, quick calls and sharing of screens rather than long documents and this helped in making communication easier.

When we requested some adjustments be it on the way the system can identify damaged areas they normally responded within a day or two with a functioning one. They did not force us to adhere to strict rules; they corresponded to our kind of working. They were punctual and where additional time was necessary, they justified their actions.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The thing we found the most impressive is that they attempted to get the context of the technology as much as possible. They did not simply create what we ordered but instead asked questions like: How do buyers typically take pictures? What happens when a car is covered in dust? Should the AI respond differently once a photo has been taken inside a house? They were willing to address real issues and this made the end product seem more helpful in real-life scenarios.

The other unique feature was that they continued to test themselves on the platform. Some times they would send us pictures of cars they scanned, even of random cars at the side of the office, just to demonstrate how the model operated in varying circumstances.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

No, they even got better at the way they acted later on when writing about things.

BACKGROUND

Please describe your company and position.

I am an executive at SuperFi

Describe what your company does in a single sentence.

Early debt prevention fintech

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Develop an MVP

SOLUTION

How did you find Acquaint Softtech Private Limited?

Upwork

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SuperFi's mission is clear – to redefine the landscape of financial technology by introducing a groundbreaking platform designed to detect and prevent early financial irregularities. The journey towards achieving this ambitious goal began with the strategic collaboration with Acquaintsoft Tech, a technology partner renowned for its innovative solutions and commitment to excellence.
Acquaintsoft Tech played a pivotal role in the development of SuperFi's MVP, leveraging their technical expertise to create a robust and feature-rich platform. Through a meticulous process of consultation and collaboration, Acquaintsoft Tech not only understood the unique requirements of SuperFi but also contributed valuable insights to enhance the functionality and user experience of the MVP.
The platform developed by Acquaintsoft Tech is a testament to their proficiency in addressing complex challenges. The MVP seamlessly integrates state-of-the-art technologies to detect and prevent early financial anomalies, providing SuperFi with a powerful tool to disrupt the conventional norms of the industry.
SuperFi's decision to partner with Acquaintsoft Tech was driven by the latter's reputation for delivering high-quality solutions within agreed timelines. The collaboration resulted in a well-executed MVP that met expectations. In conclusion, SuperFi's journey to redefine fintech has been significantly empowered by the strategic collaboration with Acquaintsoft Tech. The MVP stands as a testament to what can be achieved when visionary ideas meet technological excellence.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The success of the SuperFi project, developed with Acquaintsoft Tech, can be gauged through key measurable outcomes:

• User Adoption and Engagement: Track active user engagement to assess platform effectiveness.
• Early Detection Accuracy: Assess precision and recall of detection algorithms for early financial irregularities.
• Reduction in Financial Anomalies: Quantify decreased anomalies post-implementation, mitigating financial risks.
• Transaction Processing Time: Measure processing time for improved user experience and operational efficiency.
• Security Effectiveness: Evaluate implemented security features, striving for minimal incidents.
• Customer Satisfaction: Gather user feedback via surveys, utilizing NPS for sentiment quantification.
• Platform Uptime and Reliability: Monitor high availability targets, minimizing downtime for quick issue resolution.
• Regulatory Compliance: Ensure compliance with financial regulations through regular audits.
• Cost Savings or Revenue Impact: Evaluate financial impact, considering cost savings and increased user activity.
• Scalability Assessment: Assess platform scalability during peak usage to ensure growth readiness.

Consistent tracking of these outcomes showcases the SuperFi platform's tangible benefits and success, offering a clear view of its impact on users, financial operations, and the industry landscape.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaintsoft Tech seamlessly integrated into the SuperFi project by establishing an efficient communication channel through the SuperFi Slack channel. This platform allowed for real-time collaboration, facilitating quick updates, and ensuring a fluid exchange of ideas and information. Recognizing the importance of a smooth transition, regular stand-up calls were instituted, creating a structured forum for in-depth discussions and comprehensive handovers.
These calls played a crucial role in maintaining alignment between SuperFi's vision and Acquaintsoft Tech's implementation, fostering a collaborative and cohesive partnership. In the dynamic landscape of our collaborative work, it's worth noting that delivery timelines occasionally experienced delays. However, this was often attributed to the rapid pace at which both teams were operating.
To address this, additional bug reviews were conducted to ensure the highest quality deliverables. It's a testament to our commitment to excellence that, despite occasional timeline adjustments, the collaboration remained focused on achieving the best possible outcomes and maintaining the high standards set for the SuperFi project.

What was your primary form of communication with Acquaint Softtech Private Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

Acquaintsoft Tech's dedication to completing the SuperFi project was nothing short of commendable. Their team exhibited unwavering commitment, consistently going above and beyond to meet project milestones and deliverables. In the face of challenges posed by complex third-party APIs, Acquaintsoft Tech showcased remarkable resilience.
Their adept handling of intricate API integrations underscored their technical prowess and problem-solving skills. The team's perseverance in navigating the intricacies of these third-party systems ensured a seamless and robust integration, ultimately contributing to the overall success of the SuperFi project. Their resilience in overcoming obstacles demonstrated not only technical proficiency but a genuine commitment to delivering a product that surpassed expectations.

Are there any areas for improvement or something Acquaint Softech Private Limited could have done differently?

While Acquaintsoft Tech demonstrated strong commitment and technical expertise in the SuperFi project, there were identified areas for improvement that warrant attention. Firstly, there were instances of unexpected price rises, which, when clarified and transparently communicated, would contribute to a smoother financial planning process.
Quality assurance, at times, fell below the desired standard, necessitating additional review efforts from the core team. Strengthening QA processes to consistently meet high standards could enhance the overall project efficiency. Additionally, adherence to timelines occasionally slipped, impacting the project schedule. Improving timeline management and communication would provide greater predictability and allow for more accurate planning.
Addressing these areas for improvement will undoubtedly contribute to an even more successful and harmonious collaboration between SuperFi and Acquaintsoft Tech. Open communication and focused efforts on these aspects will further elevate the partnership to new heights of excellence.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a homestay booking platform.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Acquaint Softtech Private Limited?

We wanted to create a website.

SOLUTION

What was the scope of their involvement?

Acquaint Softtech Private Limited provided custom development services. They did the online booking system, payment integration, review management system, and central reservation system. First, they created the design and shared it with us. After we reviewed it and made a few changes, Acquaint Softtech Private Limited started the development process. After development, they worked on testing as well. We also did testing from our end and after the website went live.

We didn’t have detailed information about the technologies they used. The one technology we heard about during the development process was PHP. Additionally, Acquaint Softtech Private Limited helped us with SEO, including keyword research and optimization.

What was the team composition? 

We started working with two teammates, but the team grew as the project moved forward. In the end, we worked with up to five team members, including two designers, two developers, and someone in charge of SEO. We also had a project manager assigned as our main point of contact.

How did you come to work with Acquaint Softtech Private Limited?

A colleague referred them, and I got their information from them. After contacting Acquaint Softtech Private Limited and providing them with information about our needs, they gave me a brief of what they’d do and sent us a proposal. Everything looked impressive, so we gave them the green light to start the project.

How much have you invested in them?

We spent between $12,000–$13,000.

What is the status of this engagement?

We started working with them in January 2019, and the project ended around July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we launched the website, the traffic was limited. After we used Acquaint Softtech Private Limited’s services to improve our SEO and increase traffic, we grew our visits by 40%–50%.

As with every project of this kind, some issues came up. However, Acquaint Softtech Private Limited was willing to solve any setback. Overall, our experience with them was great, so we were pretty happy with their services.

How did Acquaint Softtech Private Limited perform from a project management standpoint?

The project manager used to give us daily and weekly updates on what they’d done. The whole process was very smooth. Since we weren’t technical people, we didn’t know all the tools they used, but it was still easy for us to understand what they were doing and how. We mostly communicated using WhatsApp and direct calls.

What did you find most impressive about them?

Whenever we communicated something, it was sent directly to the project manager. If we found any bugs, Acquaint Softtech Private Limited solved them by the next day. Moreover, the team was very prompt. Whenever we contacted them, they were available for a call or to address any request we had. Overall, we were very happy with their services.

Are there any areas they could improve?

The design we received was good, but it could’ve been better. Acquaint Softtech Private Limited could’ve incorporated more of our suggestions.

Do you have any advice for potential customers?

I’d definitely recommend working with them.

BACKGROUND

Please describe your company and position.

I am the Director

Describe what your company does in a single sentence.

We are an eLearning website for people to learn business skills from others and share their experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Develop a website portal for online education

SOLUTION

How did you find Acquaint Softtech Private Limited?

Referral

Why did you select Acquaint Softtech Private Limited over others?

Referred to me

What was the size of Acquaint Softtech Private Limited’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The primary requirement was to develop an informative website for students to gain detailed information on the courses we have to offer. It was also to include a customized administrative section for the admin users to manage the website, students, and courses. The online education portal was also to have an appealing UI/UX interface. It was also to include the integration of several 3rd party modules like Zoom, Stripe, and Accredible. Administrators have the ability to approve teachers, teachers can initiate their online classes using Zoom and students have the option of browsing through the scores of courses, selecting one, and also choosing a subscription method they find appropriate.

Some of the major milestones of the project:

1. Database Architecture
2. Content Management
3. Zoom Integration
4. Course Configuration
5. Testing & Bug Fixing

Main technologies used in the project: Django Python PostgreSQL

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The e-Learning solution developed by Acquaint Softtech was highly impressive. It served the purpose of allowing students to browse the courses, and register without any hassle, and included a flexible payment gateway. They also developed a custom solution for the student’s online learning.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were highly impressed with the excellent communication and timely updates during the project development process. They implemented a well-established methodology which worked to our advantage.

What was your primary form of communication with Acquaint Softtech Private Limited?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

They had sound technical knowledge and everything worked like clockwork. We were closely involved during the development process, especially the various stages of testing. They delivered a high-quality project and provided top-notch support.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

The entire project was developed as per our requirements and needs. We were considering adding more features however, this is something thought of only at the end of the project, and hence may consider it for our next version.

BACKGROUND

Please describe your company and your position there.

I’m the founder of Boss Video Player. We offer a next-generation online video player that allows the content provider to display information along with the visuals using time codes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Acquaint SoftTech Pvt Ltd?

We needed a knowledgeable team with experience using livestreaming and server-side technologies to provide custom coding services.

What were your goals for this project?

We wanted to create a stable, scalable, and well-developed application.

SOLUTION

How did you select this vendor?

We presented the project to numerous developers. We ultimately chose Acquaint SoftTech Pvt Ltd for their professional approach and unmatched expertise during our initial discussions. Their suggestions had a huge influence on the final concept that we decided to execute.

Describe the project and the services they provided in detail.

Acquaint SoftTech Pvt Ltd helped us develop a SaaS platform that offers an online video player. We’re working on adding livestreaming technology to allow users to stream themselves from a desktop, tablet, or mobile device.

What was the team composition?

I worked with the CTO, who managed a team of developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve completed the livestreaming module, and we’re currently working on server-side configurations.

How was project management arranged and how effective was it?

They follow rigorous project management techniques and procedures. The team is transparent and proactive in their workflow, preventing any unnecessary delays. If we ever ran into a challenge or concern, they solved it skillfully.

What did you find most impressive about this company?

I most appreciated their flexibility as a long-term partner. They always understood and accommodated our business changes. They continue to help out with any quick fixes that arise.

Are there any areas for improvement?

No, I can’t think of anything at this time.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of LOCO Journeys, a travel operator and agency that specializes in rail-based holidays around the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Acquaint SoftTech Pvt Ltd?

We needed a relatively inexpensive partner who understood navigation pathways and could build our website.

SOLUTION

What was the scope of their involvement?

Our WordPress website doesn’t have a booking engine, but simply delivers vacation information succinctly and easily. I developed the design, and Acquaint SoftTech Pvt Ltd created a site that met those requirements. They worked on both frontend and backend, making it easy for us to manage the site. Its main functionality is a search feature that allows users to find the right tour.

What is the team composition?

I worked with one person.

How did you come to work with Acquaint SoftTech Pvt Ltd?

They were recommended by a colleague who’s well-respected in the web dev industry.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked on the project from June–September 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still in the early stages of our business, but our customers are finding trips and happy with the results.

How did Acquaint SoftTech Pvt Ltd perform from a project management standpoint?

They understood and met our requirements, working closely with our internal team to stay focused. It was a simple build, but they stayed on budget and on time.

What did you find most impressive about them?

They had great customer service and fostered a friendly relationship.

Are there any areas they could improve?

No, they met our expectations.

Do you have any advice for future clients of theirs?

They’re client-focused, so work closely with them to optimize the relationship.

BACKGROUND

Please describe your company and your position there.

I’m the CTO at Zero Bounce, an IT services agency that tends clients both in the UK and western countries. I oversee our services and vendor relationships.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Acquaint SoftTech Pvt Ltd?

I hired them for website development using Wordpress and other technologies.

What were your goals for this project?

We were aiming to create a website according to my design. It also needed to be responsive in all screen sizes.

SOLUTION

How did you select this vendor?

I sent out over 20 requests for proposals on Upwork, and many of the replies came back in the form of templated responses. Acquaint SoftTech actually took the time to review the project's requirements.

Can you go into detail about the services they provided and the scope of the project?

Once I handed all the requirements to them, they used the latest technology stack to complete the project, including PHP, MySQL, Grunt, Brower, Bootstrap and more.

What was the team composition?

I’ve handled project management for most of the process. They later added a QA specialist and other team members as needed. Overall, I regularly interacted with about three people.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As of now, the project is successfully launched and my end client is very happy with its quality and robust coding structure. The product is 100% bug-free.

How was project management arranged and how effective was it?

Their team was as professional as any other team I’ve collaborated with in the United Kingdom.

What did you find most impressive about this company?

Acquaint SoftTech went beyond the initial proposal and provided details, feedback, and suggestions that showed me that they thoroughly reviewed our website’s flow before deciding if it was a project that would fit their skills.

Are there any areas where they can improve?

There’s nothing I can suggest at the moment.

BACKGROUND

Please describe your company and position.

I am the CEO of Astound Broadband

Describe what your company does in a single sentence.

Connecting you to a world of possibilities with our award-winning internet service and 24x7 local customer support.  Visit astound.com to get started.

We’ve been in your neighborhood for decades connecting you with services you want and need to stay productive, informed and entertained. Your passions are what fuel us to evolve and keep innovating; to astound you everyday. #WeAreAstound

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Develop a unified custom software platform that consolidates customer support management, technician scheduling, and service tracking into one intuitive system.
• Streamline the workflow between customer service agents and field technicians, eliminating delays and improving communication across departments.
• Provide a scalable backend infrastructure that can evolve as Astound continues to expand into new neighborhoods and add new service offerings.

SOLUTION

How did you find Acquaint Softtech Private Limited?

Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech began by analyzing our existing ecosystem. They conducted several sessions with our internal departments; support teams, field technicians, scheduling coordinators, and quality assurance supervisors. This helped them understand how each piece of our operation worked, and where inconsistencies or inefficiencies slowed us down.

Scope & Key Deliverables:
1. Custom Support Management System:

They developed a complete ticketing and customer support dashboard that allowed agents to view customer history, track service issues, assign cases, and escalate problems seamlessly. The system included features like:

• Customer profile tracking
• Service issue logs
• Real-time updates on technician status
• Priority-based routing for urgent cases

2. Technician Scheduling & Deployment Module:

Acquaint built a dedicated module that automated the scheduling process. Instead of manually coordinating technician routes, the system now:

• Suggests optimized routes
• Assigns technicians based on skill set and location
• Allows technicians to update job status in real time
• Notifies customers when the technician is en route

3. Integrated Communication System:

They created a unified messaging layer to allow support reps and field technicians to communicate inside the platform. This eliminated the need for external tools or slow email responses.

4. Performance & Reporting Dashboard:

Astound leadership now has access to:

• Real-time service performance insights
• Technician workload distribution
• Customer satisfaction patterns based on interactions
• Historical logs for internal auditing

5. Cross-Device Compatibility:

The software was optimized for desktop (for office staff), tablets (for technicians), and mobile devices.

6. Training & Documentation:

Acquaint produced workflow diagrams, onboarding guides, and step-by-step documentation for our internal teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While we aren’t quantifying results here, we noticed clear improvements shortly after internal rollout. Support agents were able to resolve issues with fewer handoffs, and technicians began reporting that the automated scheduling significantly reduced unnecessary travel. New customer service reps adapted to the new system faster than expected because the interface was intuitive and well-organized.

One of the standout outcomes was the significant reduction in delays between support ticket creation and technician deployment. We also observed better communication between departments, especially during high-volume periods, such as outages caused by weather disruptions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaint Softtech demonstrated a highly organized and transparent project management approach. They set up a clear milestone-based structure, and every sprint ended with a demo session where our team could provide feedback. They were attentive and quick to respond whenever we needed changes or clarifications.

When we requested a late-stage feature that allowed technicians to upload photos for quality checks, they handled it without disrupting the existing timeline. Deliverables were consistently submitted on schedule, and communication remained steady throughout the project; whether through email, video calls, or their project portal.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand the complexity of our operations stood out. Acquaint Softtech didn’t just build what we asked for; they anticipated pain points we hadn’t formally articulated yet. For example, they suggested adding an internal notes system for technicians to leave comments that the next technician could review; something that has been extremely helpful in recurring service areas.

Their experience with scaling large systems was also evident. They built the software with enough flexibility that we can easily integrate new tools or automate more processes as our needs evolve. Their professionalism, patience, and depth of technical expertise made the collaboration genuinely enjoyable.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

They really exceeded our expectations.