Acquaint Softtech Private Limited

BACKGROUND

Please describe your company and position.

I am the CEO of Astound Broadband

Describe what your company does in a single sentence.

Connecting you to a world of possibilities with our award-winning internet service and 24x7 local customer support.  Visit astound.com to get started.

We’ve been in your neighborhood for decades connecting you with services you want and need to stay productive, informed and entertained. Your passions are what fuel us to evolve and keep innovating; to astound you everyday. #WeAreAstound

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Develop a unified custom software platform that consolidates customer support management, technician scheduling, and service tracking into one intuitive system.
• Streamline the workflow between customer service agents and field technicians, eliminating delays and improving communication across departments.
• Provide a scalable backend infrastructure that can evolve as Astound continues to expand into new neighborhoods and add new service offerings.

SOLUTION

How did you find Acquaint Softtech Private Limited?

Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech began by analyzing our existing ecosystem. They conducted several sessions with our internal departments; support teams, field technicians, scheduling coordinators, and quality assurance supervisors. This helped them understand how each piece of our operation worked, and where inconsistencies or inefficiencies slowed us down.

Scope & Key Deliverables:
1. Custom Support Management System:

They developed a complete ticketing and customer support dashboard that allowed agents to view customer history, track service issues, assign cases, and escalate problems seamlessly. The system included features like:

• Customer profile tracking
• Service issue logs
• Real-time updates on technician status
• Priority-based routing for urgent cases

2. Technician Scheduling & Deployment Module:

Acquaint built a dedicated module that automated the scheduling process. Instead of manually coordinating technician routes, the system now:

• Suggests optimized routes
• Assigns technicians based on skill set and location
• Allows technicians to update job status in real time
• Notifies customers when the technician is en route

3. Integrated Communication System:

They created a unified messaging layer to allow support reps and field technicians to communicate inside the platform. This eliminated the need for external tools or slow email responses.

4. Performance & Reporting Dashboard:

Astound leadership now has access to:

• Real-time service performance insights
• Technician workload distribution
• Customer satisfaction patterns based on interactions
• Historical logs for internal auditing

5. Cross-Device Compatibility:

The software was optimized for desktop (for office staff), tablets (for technicians), and mobile devices.

6. Training & Documentation:

Acquaint produced workflow diagrams, onboarding guides, and step-by-step documentation for our internal teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While we aren’t quantifying results here, we noticed clear improvements shortly after internal rollout. Support agents were able to resolve issues with fewer handoffs, and technicians began reporting that the automated scheduling significantly reduced unnecessary travel. New customer service reps adapted to the new system faster than expected because the interface was intuitive and well-organized.

One of the standout outcomes was the significant reduction in delays between support ticket creation and technician deployment. We also observed better communication between departments, especially during high-volume periods, such as outages caused by weather disruptions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaint Softtech demonstrated a highly organized and transparent project management approach. They set up a clear milestone-based structure, and every sprint ended with a demo session where our team could provide feedback. They were attentive and quick to respond whenever we needed changes or clarifications.

When we requested a late-stage feature that allowed technicians to upload photos for quality checks, they handled it without disrupting the existing timeline. Deliverables were consistently submitted on schedule, and communication remained steady throughout the project; whether through email, video calls, or their project portal.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand the complexity of our operations stood out. Acquaint Softtech didn’t just build what we asked for; they anticipated pain points we hadn’t formally articulated yet. For example, they suggested adding an internal notes system for technicians to leave comments that the next technician could review; something that has been extremely helpful in recurring service areas.

Their experience with scaling large systems was also evident. They built the software with enough flexibility that we can easily integrate new tools or automate more processes as our needs evolve. Their professionalism, patience, and depth of technical expertise made the collaboration genuinely enjoyable.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

They really exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the COO of 4K Satellite

Describe what your company does in a single sentence.

4K Satellite is one of the few Premier Dish retailers in the county. 4K has spent years developing the best leadership for D2D marketing. We pride ourselves on being a big enough company to compete with the best in the D2D industry, but small enough to take care and invest in all of our sales reps. Sales teams have the ability to sell anywhere in our nation without the hassle of drafting or fighting other teams for that area. Come see why 4K Satellite has earned the right to be one of Dish Networks Premier dealers!  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Redesign our entire website to make it more modern, trustworthy, and structured for both customer acquisition and sales recruitment.
• Develop a user-friendly digital experience that showcases our ability to operate nationwide without territory conflicts, which is one of our strongest selling points for new reps.
• Create a scalable web foundation that allows us to add features in the future, such as a rep portal, lead routing, or training modules.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech started by conducting a full discovery workshop with our leadership team. They took time to understand how our D2D model works, what differentiates us from competitors, and the role our website plays in both recruitment and customer conversions.

The full scope of work included:

1. UX/UI Re-Design:

• Creation of a new information architecture that separated customer navigation from rep recruitment paths.
• Individually crafted landing pages for Dish packages, nationwide coverage, company story, and join-our-team sections.
• Design of a modern visual identity system with clear typography, updated color palette, and a more energetic, polished brand feel.
• Wireframes and prototypes for every major page, which helped us visualize the experience before development.

2. Web Development:

• Full front-end and back-end development using a responsive, mobile-first approach.
• Integration of a streamlined contact and appointment form for customers.
• A dedicated recruitment form allowing sales reps to submit applications that go directly to the correct internal inbox.
• Development of a custom “Nationwide Sales Advantage” feature that visually shows that reps can sell anywhere without fighting over territories, a very important part of our brand message.
• Optimization for fast load speeds, proper SEO structure, and easy content updates on our side.

3. Testing & Deployment:

• Device and browser testing to ensure the site worked perfectly for reps in the field who typically use tablets and mobile phones.
• Staged review cycles to let our internal team make adjustments before final deployment.
• Smooth migration to our hosting environment without any downtime.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launching the new site, we immediately began receiving more direct inquiries from both potential Dish customers and new sales reps. Our team also noticed that conversations with prospective reps became easier because the website now reflects the professionalism we talk about during recruitment.

One of the most helpful outcomes was that the improved structure made our digital marketing campaigns more effective. People landing on the site were spending more time exploring different sections instead of bouncing right away. Internally, our team felt the difference in how polished and trustworthy the online experience had become.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaint Softtech’s project management was consistently reliable. They used a structured weekly check-in system, which helped us stay aligned on progress without feeling overwhelmed. Whenever our team wanted to make adjustments to copy, imagery, or UI elements, they responded quickly and never made us feel like our requests were inconvenient.

They delivered every milestone on or before the timeline we agreed upon. Even when we asked for an additional recruitment-focused section toward the end of the project, they handled it smoothly without disrupting the launch schedule.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most was their ability to understand the unique nature of D2D sales; a model many web agencies overlook or oversimplify. They asked thoughtful questions about how our reps operate, how territory flexibility sets us apart, and how our internal team manages inbound interest.

Another standout quality was their attention to detail in UX. They didn’t just design something visually appealing; they designed a customer and rep journey that makes sense in the real world. Their honesty, communication, and ability to translate our ideas into practical solutions made the entire experience feel effortless.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

Not at all

BACKGROUND

Please describe your company and position.

I am the Owner/CEO of 1st Choice Pest Solutions

Describe what your company does in a single sentence.

1st Choice Pest Solutions is dedicated to providing top-tier pest control services that ensure your home and business remain safe and pest-free. Founded in 2015 by pest control industry veteran Lloyd Katusky, our company has quickly established itself as a leader in pest control by combining extensive experience with innovative pest control practices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• To develop a dedicated mobile application that would support our technicians in the field with scheduling, reporting, route management, and client communication.
• To augment our internal tech team with experienced developers who could integrate new digital tools into our existing workflow, modernize some of our older systems, and build features we didn’t have the capacity to develop in-house.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech supported us through a combination of IT staff augmentation and full-cycle mobile app development. Their involvement was hands-on from the very beginning, starting with a discovery phase where they interviewed our internal team, field technicians, and customer support staff to understand the steps we take from receiving a service request to closing a job.

Key deliverables included:

• A full-feature mobile application for our technicians that allows them to view daily schedules, navigate job locations, upload photos from site visits, complete digital service checklists, generate treatment reports, and communicate updates to our office team.
• A customer-facing mobile experience that lets clients track their service progress, receive reminders, and access information about preventive care.
• Backend integrations with our existing systems for scheduling, billing, and customer communication.
• A dedicated augmented development team of Laravel and mobile developers who worked alongside our internal tech staff to expand features, optimize performance, and provide ongoing technical support.
• Real-time reporting tools that give our office staff immediate insight into technician activity, job status, and customer notes.

What stood out was how deeply they went into understanding our operational flow, even shadowing sample service calls so they could design features based on real scenarios rather than assumptions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new mobile app transformed the rhythm of our field operations. Before, technicians had to rely on printed schedules, manual checklists, and phone calls back to the office for updates. Now, everything they need is accessible through the app, and our office team gets instant visibility into what’s happening on-site.

We also noticed much smoother coordination between the dispatch team and technicians, especially when last-minute service requests came in. Customers appreciated receiving notifications and digital service summaries without having to call in.

The augmented development support helped us modernize internal tools we had been struggling with for years.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management structure was strong and organized. We met with them weekly to track progress, and every sprint ended with a clear demo of what had been completed. They were consistently transparent about timelines, and when we requested changes or new features mid-project, they always took the time to explain the impact and offer practical alternatives.

Communication was impressive, responsive, clear, and always solution-oriented. When our field teams suggested adjustments to the mobile interface, Acquaint was quick to incorporate the feedback into the next iteration.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Acquaint Softtech Private Limited's standout quality is their combination of expertise and business understanding. They didn’t just build what we asked for, they helped us think through why we needed certain features and how we could make them more useful to our technicians and customers.

Their staff augmentation model was genuinely seamless. Their developers blended into our internal team, adopting our communication style and working rhythm without any friction.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

If anything, we could have benefited from having more UX/UI workshop sessions early on, especially involving field technicians who use the app daily. Although the final design turned out well, getting more user input from the start might have accelerated some of the refinements made later.

This is more of a suggestion for future collaborations rather than a critique.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of UptimeAI Inc.

Describe what your company does in a single sentence.

UptimeAI offers a new category of Operations Improvement software for heavy Industry—unlike anything offered in the PdM (Predictive Maintenance) space. 

We offer a virtual SME (UptimeAI Expert) that mimics experts improve operations and increases profitability. 

Patented AI-based Operational Excellence (OEx) platform which goes beyond basic early detection and predictive maintenance ( PdM ) with explainable  failure modes, recommendations and self-learning workflows

Solve reliability and performance issues 8x faster with 240x less effort than traditional PdM solutions, with an expected 10-15x ROI in 6-9 months!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• To develop a dedicated mobile application that made the UptimeAI Virtual SME accessible to field operators, reliability engineers, and plant supervisors in real time.
• To ensure the mobile app seamlessly connected with UptimeAI’s existing platform, supporting real-time alerts, explainable failure modes, recommendations, and secure data synchronization.
• To create a mobile experience that enabled operators to take immediate action in the field—reviewing anomalies, following guided workflows, and collaborating with their teams directly at the equipment site.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Referral

Why did you select Acquaint Softtech Private Limited over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech handled everything from conceptualization to deployment, ensuring the app reflected real field usage scenarios. The scope of work included:

• Designing a user-friendly mobile interface that allowed operators to quickly review system health, track anomalies, receive notifications, and explore recommended corrective actions.
• Building real-time alerting features, enabling field professionals to immediately respond to performance deviations or reliability issues as detected by the UptimeAI Expert.
• Developing detailed analytics views so users could visualize trends, compare performance behaviors, and understand failure modes directly within the app.
• Creating guided workflows that mirrored the self-learning capabilities of our platform—allowing users to document actions taken, provide feedback to the AI engine, and follow step-by-step troubleshooting.
• Implementing secure authentication, syncing with our platform’s identity access management, and ensuring data communication stayed aligned with enterprise security protocols.
• Ensuring offline functionality, so operators in remote plant areas could still record observations and sync once network connection resumed.
• Performing extensive field testing simulation, where the team validated usability under conditions similar to real industrial environments, high noise, low visibility, and fast-paced decision-making.

One memorable example occurred during testing: our team asked Acquaint to adjust the sequence of certain alert screens because operators typically react to critical events before reviewing supporting data. They quickly restructured the flow so the most urgent details appeared first, vastly improving the user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact was immediately visible once the app rolled out. Field operators began using the mobile interface during equipment rounds, allowing them to identify issues directly at the machine rather than relying on delayed desktop checks. This reduced miscommunication during shift handovers because updates and insights flowed seamlessly to everyone involved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaint Softtech demonstrated disciplined and transparent project management. We had weekly checkpoints where they showed live builds, discussed challenges, and proactively highlighted decisions we needed to make.

When we requested changes, especially those related to field workflows, they acted quickly and offered alternatives that often improved the initial idea. Their turnaround times for feedback were consistently good, and we never felt disconnected from the process.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their strongest trait was their ability to translate complex AI-driven functionality into a simple, approachable mobile experience. Our platform involves advanced diagnostics, reliability modeling, and detailed failure explanations. Many teams struggle to distill such complexity into an intuitive interface, but Acquaint handled it extremely well.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

The only improvement we can suggest is creating more in-depth onboarding tutorials within the app itself. While our teams adapted quickly, additional in-app tooltips or guided walkthroughs would have helped new users become comfortable faster.

That said, Acquaint provided support whenever needed, so this did not affect project momentum.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Salter Grange

Describe what your company does in a single sentence.

Salter Grange is a specialist recruitment partner in Construction, Property and Engineering. Established in late 2021, it delivers across a range of specialist sectors within the Construction and Property industry.  Our vision is to become the most trusted talent provider in the UK and Ireland.  We aim to provide our stakeholders with exceptional level of service backed by a wealth of industry knowledge. We are highly passionate about providing quality resource solutions for our clients and seeing our candidates find the perfect career opportunity. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• To develop a unified custom recruitment management system that replaced multiple disconnected tools and created a single workflow for candidate sourcing, client engagement, job tracking, and compliance.
• To streamline daily operations for consultants by making communication, candidate follow-ups, job progress updates, and document management easier and more efficient.
• To build real-time visibility across the entire recruitment cycle so internal teams and clients could monitor role status, candidate progression, and project updates without relying on spreadsheets or manual reporting.
• To design a platform customized to the nature of construction and property recruitment, ensuring it matched the fast-paced, high-touch communication style required in the industry.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech handled the entire project end-to-end, starting with discovery, workflow mapping, and a deep analysis of how our consultants interact with candidates and clients daily. They spent time understanding the nuances of the construction and property recruitment space, which helped shape the build in a very authentic way.

The scope of work included:

• Designing a centralized recruitment management system that replaced our multiple disconnected tools.
• Creating a candidate tracking module where consultants could log interactions, upload compliance documents, monitor job progress, and set follow-ups.
• Developing a client relationship dashboard with clear visibility over open roles, submitted candidates, interview stages, and communication logs.
• Building a custom reporting engine that allowed our managers to view live operational snapshots instead of relying on manual spreadsheets.
• Implementing automated reminders, compliance alerts, and a role-matching engine to streamline day-to-day activities.
• Ensuring the system worked seamlessly across desktop and mobile so consultants could update information while on construction sites or during client meetings.

Their deliverables were very well structured, including UI prototypes, backend architecture, weekly builds, testing documentation, and a final deployment plan.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact of the new software was noticeable almost immediately. Our consultants found it far easier to manage candidate workloads and communicate with hiring managers without juggling multiple tools. The ability to see the entire recruitment cycle, from initial sourcing down to the final placement, in one platform significantly reduced operational friction.

One particular scenario stands out: before the software, managing multiple roles across three active construction projects required constant back-and-forth between spreadsheets and emails. With the new system, consultants were able to track candidates in real-time and share progress updates with our internal team and clients without delay. It helped us close roles faster simply because everyone involved had clear visibility of what was happening at any moment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly disciplined. We received updates every week, along with short demo sessions showing what had been completed. Whenever we requested a change, especially during the workflow refinement stage, they responded quickly and provided solutions instead of just taking instructions.

On one occasion, we realized mid-project that our compliance process had become more complicated due to industry requirements. We flagged this to the Acquaint team, expecting delays. Instead, they restructured the compliance module and presented an updated flow within just a few days. Their responsiveness made us feel like the project was always moving forward.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was their ability to understand an industry as specific as construction and property recruitment. They didn’t just write code, they immersed themselves in our operational reality. Their team frequently asked questions about real scenarios, such as how we handle bulk candidate submissions or last-minute project hires, and then reflected those insights directly in the system.

Their attention to detail and their willingness to challenge us when they felt something could be improved made the collaboration feel like a partnership rather than a vendor-client relationship.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

The only thing we would have appreciated more of is additional training videos or interactive tutorials after deployment. Although they provided documentation and a walkthrough, our team is diverse, and some consultants learn better through interactive content. That said, whenever someone needed help, Acquaint Softtech was always available to jump on a call.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Bridgehead Communications

Describe what your company does in a single sentence.

PR and public affairs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

New website hosting and development

SOLUTION

How did you find Acquaint Softtech Private Limited?

Online Search

Why did you select Acquaint Softtech Private Limited over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint were tasked with various aspects of website development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivering a variety of website development amendments, and optimising the site for online ranking.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly responsive, quick to solve issues, and ready and willing to go above and beyond requirements.

What was your primary form of communication with Acquaint Softtech Private Limited?

Email or Messaging App

What did you find most impressive or unique about this company?

They were highly responsive and very quick to solve complex issues.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Boosting Social Media and web design of Link Shark.

Describe what your company does in a single sentence.

Link Shark, Social Media boosting agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Web Developer
• Software design
• Online Course

SOLUTION

How did you find Acquaint Softtech Private Limited?

Online Search

Why did you select Acquaint Softtech Private Limited over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

We designed a website for our clients and designed some using full software.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This project was completed in some days successfully.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They provided me with software and website.

What was your primary form of communication with Acquaint Softtech Private Limited?

Email or Messaging App

What did you find most impressive or unique about this company?

They're a good company. Everything they provide is high-quality, and they offer very fast service.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the owner of Hiran Holidays

Describe what your company does in a single sentence.

Hiran Holidays is a travel agency that offers customized and affordable tour packages for home stay near sasangir.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Custom Website Development
• online room booking
• payment integration
• Central Reservation System
• Review Management
• explore near by places

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Referral

Why did you select Acquaint Softtech Private Limited over others?

• Close to my geographic location
• Referred to me
• Company values aligned

What was the size of Acquaint Softtech Private Limited’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This scope of work involves creating a visually appealing and user-friendly website design, followed by custom website development, secure payment gateway integration, and online hotel booking features. The key deliverables include a responsive website, optimized for search engines, with a seamless payment process and a booking engine to manage room availability, rates, and other details.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

there are 4 to 5 points which is measurable

1. increase website traffic
2. Improved conversion rates
3. Higher search engine rankings
4. Positive user feedback:
5. Increased revenue

What was your primary form of communication with Acquaint Softtech Private Limited?

• In-Person Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes they delivered project on time even helping on every stage of development in teams of business suggestion, project flow, etc.

What did you find most impressive or unique about this company?

What's most impressive was their technology expertise, communication, and timely delivery.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

post-lunching found some bugs and website speed issue, but it will fix quickly, rest all good

BACKGROUND

Please describe your company and your position there.

Technocrat Institute of Engineering and Design (TIED) is a certified institute that was established in 2011. I am a partner with this institute that provides industry-centric training. It is involved in both types of training methods offline and online.

The main aim of my institute is to train people with the special skills that are necessary for their respective fields. We train people for all engineering disciplines like Chemical, Pharma, Oil & Gas, Petrochemical, Water Treatment, Solar, Power, and many more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Acquaint Softtech Private Limited, and what were your goals?

We chose Acquaint Softtech to help us with the development of a website and software solution to automate several processes. We took the process of developing the optimal solution ourselves first. However, we came across several issues while integrating the 'online teaching/meeting tool'. It was then decided we hire the professionals for this task and contacted Acquaint Softtech.

SOLUTION

How did you select this vendor and what were the deciding factors?

We took to the Internet to find suitable development firms. Our criteria for selection included inspecting the portfolio, verifying skill level, project time and cost, and several others. Our extensive search resulted in many hits which we then narrowed down to 5 and finally shortlisted 2 with Acquaint as our second option. We chose Acquaint Softtech after having a bad experience with the first firm we had shortlisted; they lacked development and communications skills.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The main requirement for our website besides designing a stunning UI/UX interface was to develop an informative website for students to gain detailed information on the courses we have to offer. It was also to include a customized administrative section for the admin users to manage the website, students, and courses. Some of the other features included designing a video class module to allow multiple students to join a class with proper authorization.

The students were also to have access to download course material including lectures. The project also included developing software for internal use to manage the students and course. Some of the major milestones of the project: 1. Website & software interface 2. Common website features 3. Video class module 4. Custom admin panel 5. Internal software features Main technologies used in the project: WordPress Core PHP

How many people from the vendor's team worked with you, and what were their positions?

Team of 5 1 Designer 2 Developer 1 PM 1 QA

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Acquaint Softtech developed a top-notch website and software application for us. It was highly interactive and easy to use. We have received good feedback from our students too for the online teaching solution they developed for us. The software solution was also developed well and had a low learning curve which was useful especially since we have a non-technical staff.

Describe their project management style, including communication tools and timeliness.

Acquaint follows a well-defined software methodology and implements the full cycle software development process. Some of the other salient points of Acquaint soft are that they believe in a mobile-first approach, transparent communication, and provide excellent customer service. The tools used by them to manage the project were: Jira & basecamp

What did you find most impressive or unique about this company?

Their technical expertise, communication, and ability to stick to deadlines is quite impressive. There were some issues with the acceptance of the requirements to start with however, once we were past this stage they delivered the complete set of functionality in a good quality software & website.

Are there any areas for improvement or something they could have done differently?

The final project acceptance stage took slightly longer than we expected due to several issues with the requirements matching and minor bugs.