Acquaint Softtech Private Limited

BACKGROUND

Please describe your company and your position there.

I’m the founder of Boss Video Player. We offer a next-generation online video player that allows the content provider to display information along with the visuals using time codes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Acquaint SoftTech Pvt Ltd?

We needed a knowledgeable team with experience using livestreaming and server-side technologies to provide custom coding services.

What were your goals for this project?

We wanted to create a stable, scalable, and well-developed application.

SOLUTION

How did you select this vendor?

We presented the project to numerous developers. We ultimately chose Acquaint SoftTech Pvt Ltd for their professional approach and unmatched expertise during our initial discussions. Their suggestions had a huge influence on the final concept that we decided to execute.

Describe the project and the services they provided in detail.

Acquaint SoftTech Pvt Ltd helped us develop a SaaS platform that offers an online video player. We’re working on adding livestreaming technology to allow users to stream themselves from a desktop, tablet, or mobile device.

What was the team composition?

I worked with the CTO, who managed a team of developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve completed the livestreaming module, and we’re currently working on server-side configurations.

How was project management arranged and how effective was it?

They follow rigorous project management techniques and procedures. The team is transparent and proactive in their workflow, preventing any unnecessary delays. If we ever ran into a challenge or concern, they solved it skillfully.

What did you find most impressive about this company?

I most appreciated their flexibility as a long-term partner. They always understood and accommodated our business changes. They continue to help out with any quick fixes that arise.

Are there any areas for improvement?

No, I can’t think of anything at this time.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of LOCO Journeys, a travel operator and agency that specializes in rail-based holidays around the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Acquaint SoftTech Pvt Ltd?

We needed a relatively inexpensive partner who understood navigation pathways and could build our website.

SOLUTION

What was the scope of their involvement?

Our WordPress website doesn’t have a booking engine, but simply delivers vacation information succinctly and easily. I developed the design, and Acquaint SoftTech Pvt Ltd created a site that met those requirements. They worked on both frontend and backend, making it easy for us to manage the site. Its main functionality is a search feature that allows users to find the right tour.

What is the team composition?

I worked with one person.

How did you come to work with Acquaint SoftTech Pvt Ltd?

They were recommended by a colleague who’s well-respected in the web dev industry.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked on the project from June–September 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still in the early stages of our business, but our customers are finding trips and happy with the results.

How did Acquaint SoftTech Pvt Ltd perform from a project management standpoint?

They understood and met our requirements, working closely with our internal team to stay focused. It was a simple build, but they stayed on budget and on time.

What did you find most impressive about them?

They had great customer service and fostered a friendly relationship.

Are there any areas they could improve?

No, they met our expectations.

Do you have any advice for future clients of theirs?

They’re client-focused, so work closely with them to optimize the relationship.

BACKGROUND

Please describe your company and your position there.

I’m the CTO at Zero Bounce, an IT services agency that tends clients both in the UK and western countries. I oversee our services and vendor relationships.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Acquaint SoftTech Pvt Ltd?

I hired them for website development using Wordpress and other technologies.

What were your goals for this project?

We were aiming to create a website according to my design. It also needed to be responsive in all screen sizes.

SOLUTION

How did you select this vendor?

I sent out over 20 requests for proposals on Upwork, and many of the replies came back in the form of templated responses. Acquaint SoftTech actually took the time to review the project's requirements.

Can you go into detail about the services they provided and the scope of the project?

Once I handed all the requirements to them, they used the latest technology stack to complete the project, including PHP, MySQL, Grunt, Brower, Bootstrap and more.

What was the team composition?

I’ve handled project management for most of the process. They later added a QA specialist and other team members as needed. Overall, I regularly interacted with about three people.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As of now, the project is successfully launched and my end client is very happy with its quality and robust coding structure. The product is 100% bug-free.

How was project management arranged and how effective was it?

Their team was as professional as any other team I’ve collaborated with in the United Kingdom.

What did you find most impressive about this company?

Acquaint SoftTech went beyond the initial proposal and provided details, feedback, and suggestions that showed me that they thoroughly reviewed our website’s flow before deciding if it was a project that would fit their skills.

Are there any areas where they can improve?

There’s nothing I can suggest at the moment.

BACKGROUND

Please describe your company and position.

I am the CEO of Bluebird, Inc.

Describe what your company does in a single sentence.

Bluebird is the innovator and global manufacturer of industrial handheld computers, rugged tablets and mobile POS devices, with more than 3,000 customers and 600 partners in over 120 countries. The products are fully-loaded with rich features to meet customers’ daily requirements such as ultra-mobility, real-time visibility, full ruggedness and easy-to-use computing technology. 

From secure mobile payments to workforce automation and customer engagement, Bluebird’s broad product portfolio spans all markets connecting people to information, wherever they need it. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• We wanted skilled AI engineers who could help us build smart tools for our devices without slowing down our internal R&D work.
• We needed extra developers who could join our team fast and support ongoing software tasks that we didn’t have time to handle in-house.
• We wanted help creating AI features that could read device logs, spot issues early, and make support responses faster.
• We needed a partner who could work closely with our India R&D center and follow our sprint schedule without disrupting daily operations.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech provided a mix of AI engineers and full-stack developers. They joined our internal team and worked on tasks we assigned through our sprint board.

The work covered:

• Building a device-health prediction model to help field teams spot issues early.
• Creating small AI tools that help our support team read logs and respond faster.
• Setting up automation for basic data cleaning so our team no longer did it by hand.
• Writing API layers so these tools could connect to our mobile computers and tablets.

Their team also handled testing, bug fixes, code reviews, and updates to our internal docs.
All deliverables were shared through Git and tested on our standard devices before release.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The AI tools they built helped us cut down manual work. Our R&D team noticed that issues in our test devices were flagged early.
Our support team also reported that responses became faster because the log-reading tool gave clear summaries.

We also saw that our internal workloads were easier to manage because their engineers handled tasks that used to slow us down.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth.
They joined all stand-ups on time, followed our sprint rules, and shared updates every day.
If something changed, they adjusted without any pushback.
When we needed quick fixes, they stayed available and solved things the same day.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their speed of understanding stood out.
Our devices and tools are not simple, but their engineers learned fast and asked smart questions.
We also liked that they took responsibility for the work instead of waiting for reminders.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

They did everything well.

BACKGROUND

Please describe your company and position.

I am the CEO of Empik Group

Describe what your company does in a single sentence.

The Empik Group is a leading retail player in Poland, offering products across over 20 categories in a unique omnichannel model combining over 350 brick-and-mortar stores with a wide selection available on Empik.com, including a marketplace (EmpikPlace) and a mobile app.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Improve the speed and flow of key pages on Empik.com.
• Fix long-standing issues with cart and checkout steps.
• Add new features to help buyers move faster through the site.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech collaborated with our internal technocracies in various sections of the store. Their area of operation was both back and front-end.

Their major deliverables were:

• Refactoring and refurbishing code in out-of-date modules that made the pages slow to load.
• Correction of bugs in search filters that quarantined the user in some product categories.
• Making the cart logic more effective and ensuring that fewer users would drop off at the checkout point.
• Assisting us to test the new versions of the mobile site prior to release.
• Developing a little internal application that assisted our support team to process questions about orders quicker.

An interesting case was the failure of our Add to Cart button during a sale on a weekend. Their developers arrived late one night and discovered the problem in the API calls and they released a stable fix before traffic spiked once more the following morning.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Once they became part of our project, we experienced a reduction in cart errors, diversified page loads, and enhanced internal reports by our customer support. Almost all of the minor problems which had been plaguing purchasers months before were corrected in a few days.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were also regular with follow-ups and would turn up whenever we had a daily call on time. As priorities switched they changed without grumbling. Their team responded quickly on Slack and was able to describe their work in a clear and straightforward manner so that it was easy to track the progress.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most surprising thing we liked was their ability to remain calm despite an increase in work load. They also collaborated with our local group and approached issues as they do. They also tested their work first and only sent it to be reviewed and this saved time on our part.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

The final piece of advice that we could give is to add an additional tester to cover peak weeks. Despite the existing arrangement, they coped with tasks.

BACKGROUND

Please describe your company and position.

I am the CEO of Astound Broadband

Describe what your company does in a single sentence.

Connecting you to a world of possibilities with our award-winning internet service and 24x7 local customer support.  Visit astound.com to get started.

We’ve been in your neighborhood for decades connecting you with services you want and need to stay productive, informed and entertained. Your passions are what fuel us to evolve and keep innovating; to astound you everyday. #WeAreAstound

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Develop a unified custom software platform that consolidates customer support management, technician scheduling, and service tracking into one intuitive system.
• Streamline the workflow between customer service agents and field technicians, eliminating delays and improving communication across departments.
• Provide a scalable backend infrastructure that can evolve as Astound continues to expand into new neighborhoods and add new service offerings.

SOLUTION

How did you find Acquaint Softtech Private Limited?

Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech began by analyzing our existing ecosystem. They conducted several sessions with our internal departments; support teams, field technicians, scheduling coordinators, and quality assurance supervisors. This helped them understand how each piece of our operation worked, and where inconsistencies or inefficiencies slowed us down.

Scope & Key Deliverables:
1. Custom Support Management System:

They developed a complete ticketing and customer support dashboard that allowed agents to view customer history, track service issues, assign cases, and escalate problems seamlessly. The system included features like:

• Customer profile tracking
• Service issue logs
• Real-time updates on technician status
• Priority-based routing for urgent cases

2. Technician Scheduling & Deployment Module:

Acquaint built a dedicated module that automated the scheduling process. Instead of manually coordinating technician routes, the system now:

• Suggests optimized routes
• Assigns technicians based on skill set and location
• Allows technicians to update job status in real time
• Notifies customers when the technician is en route

3. Integrated Communication System:

They created a unified messaging layer to allow support reps and field technicians to communicate inside the platform. This eliminated the need for external tools or slow email responses.

4. Performance & Reporting Dashboard:

Astound leadership now has access to:

• Real-time service performance insights
• Technician workload distribution
• Customer satisfaction patterns based on interactions
• Historical logs for internal auditing

5. Cross-Device Compatibility:

The software was optimized for desktop (for office staff), tablets (for technicians), and mobile devices.

6. Training & Documentation:

Acquaint produced workflow diagrams, onboarding guides, and step-by-step documentation for our internal teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While we aren’t quantifying results here, we noticed clear improvements shortly after internal rollout. Support agents were able to resolve issues with fewer handoffs, and technicians began reporting that the automated scheduling significantly reduced unnecessary travel. New customer service reps adapted to the new system faster than expected because the interface was intuitive and well-organized.

One of the standout outcomes was the significant reduction in delays between support ticket creation and technician deployment. We also observed better communication between departments, especially during high-volume periods, such as outages caused by weather disruptions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaint Softtech demonstrated a highly organized and transparent project management approach. They set up a clear milestone-based structure, and every sprint ended with a demo session where our team could provide feedback. They were attentive and quick to respond whenever we needed changes or clarifications.

When we requested a late-stage feature that allowed technicians to upload photos for quality checks, they handled it without disrupting the existing timeline. Deliverables were consistently submitted on schedule, and communication remained steady throughout the project; whether through email, video calls, or their project portal.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand the complexity of our operations stood out. Acquaint Softtech didn’t just build what we asked for; they anticipated pain points we hadn’t formally articulated yet. For example, they suggested adding an internal notes system for technicians to leave comments that the next technician could review; something that has been extremely helpful in recurring service areas.

Their experience with scaling large systems was also evident. They built the software with enough flexibility that we can easily integrate new tools or automate more processes as our needs evolve. Their professionalism, patience, and depth of technical expertise made the collaboration genuinely enjoyable.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

They really exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the COO of 4K Satellite

Describe what your company does in a single sentence.

4K Satellite is one of the few Premier Dish retailers in the county. 4K has spent years developing the best leadership for D2D marketing. We pride ourselves on being a big enough company to compete with the best in the D2D industry, but small enough to take care and invest in all of our sales reps. Sales teams have the ability to sell anywhere in our nation without the hassle of drafting or fighting other teams for that area. Come see why 4K Satellite has earned the right to be one of Dish Networks Premier dealers!  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Redesign our entire website to make it more modern, trustworthy, and structured for both customer acquisition and sales recruitment.
• Develop a user-friendly digital experience that showcases our ability to operate nationwide without territory conflicts, which is one of our strongest selling points for new reps.
• Create a scalable web foundation that allows us to add features in the future, such as a rep portal, lead routing, or training modules.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech started by conducting a full discovery workshop with our leadership team. They took time to understand how our D2D model works, what differentiates us from competitors, and the role our website plays in both recruitment and customer conversions.

The full scope of work included:

1. UX/UI Re-Design:

• Creation of a new information architecture that separated customer navigation from rep recruitment paths.
• Individually crafted landing pages for Dish packages, nationwide coverage, company story, and join-our-team sections.
• Design of a modern visual identity system with clear typography, updated color palette, and a more energetic, polished brand feel.
• Wireframes and prototypes for every major page, which helped us visualize the experience before development.

2. Web Development:

• Full front-end and back-end development using a responsive, mobile-first approach.
• Integration of a streamlined contact and appointment form for customers.
• A dedicated recruitment form allowing sales reps to submit applications that go directly to the correct internal inbox.
• Development of a custom “Nationwide Sales Advantage” feature that visually shows that reps can sell anywhere without fighting over territories, a very important part of our brand message.
• Optimization for fast load speeds, proper SEO structure, and easy content updates on our side.

3. Testing & Deployment:

• Device and browser testing to ensure the site worked perfectly for reps in the field who typically use tablets and mobile phones.
• Staged review cycles to let our internal team make adjustments before final deployment.
• Smooth migration to our hosting environment without any downtime.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launching the new site, we immediately began receiving more direct inquiries from both potential Dish customers and new sales reps. Our team also noticed that conversations with prospective reps became easier because the website now reflects the professionalism we talk about during recruitment.

One of the most helpful outcomes was that the improved structure made our digital marketing campaigns more effective. People landing on the site were spending more time exploring different sections instead of bouncing right away. Internally, our team felt the difference in how polished and trustworthy the online experience had become.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaint Softtech’s project management was consistently reliable. They used a structured weekly check-in system, which helped us stay aligned on progress without feeling overwhelmed. Whenever our team wanted to make adjustments to copy, imagery, or UI elements, they responded quickly and never made us feel like our requests were inconvenient.

They delivered every milestone on or before the timeline we agreed upon. Even when we asked for an additional recruitment-focused section toward the end of the project, they handled it smoothly without disrupting the launch schedule.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most was their ability to understand the unique nature of D2D sales; a model many web agencies overlook or oversimplify. They asked thoughtful questions about how our reps operate, how territory flexibility sets us apart, and how our internal team manages inbound interest.

Another standout quality was their attention to detail in UX. They didn’t just design something visually appealing; they designed a customer and rep journey that makes sense in the real world. Their honesty, communication, and ability to translate our ideas into practical solutions made the entire experience feel effortless.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

Not at all

BACKGROUND

Please describe your company and position.

I am the Owner/CEO of 1st Choice Pest Solutions

Describe what your company does in a single sentence.

1st Choice Pest Solutions is dedicated to providing top-tier pest control services that ensure your home and business remain safe and pest-free. Founded in 2015 by pest control industry veteran Lloyd Katusky, our company has quickly established itself as a leader in pest control by combining extensive experience with innovative pest control practices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• To develop a dedicated mobile application that would support our technicians in the field with scheduling, reporting, route management, and client communication.
• To augment our internal tech team with experienced developers who could integrate new digital tools into our existing workflow, modernize some of our older systems, and build features we didn’t have the capacity to develop in-house.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech supported us through a combination of IT staff augmentation and full-cycle mobile app development. Their involvement was hands-on from the very beginning, starting with a discovery phase where they interviewed our internal team, field technicians, and customer support staff to understand the steps we take from receiving a service request to closing a job.

Key deliverables included:

• A full-feature mobile application for our technicians that allows them to view daily schedules, navigate job locations, upload photos from site visits, complete digital service checklists, generate treatment reports, and communicate updates to our office team.
• A customer-facing mobile experience that lets clients track their service progress, receive reminders, and access information about preventive care.
• Backend integrations with our existing systems for scheduling, billing, and customer communication.
• A dedicated augmented development team of Laravel and mobile developers who worked alongside our internal tech staff to expand features, optimize performance, and provide ongoing technical support.
• Real-time reporting tools that give our office staff immediate insight into technician activity, job status, and customer notes.

What stood out was how deeply they went into understanding our operational flow, even shadowing sample service calls so they could design features based on real scenarios rather than assumptions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new mobile app transformed the rhythm of our field operations. Before, technicians had to rely on printed schedules, manual checklists, and phone calls back to the office for updates. Now, everything they need is accessible through the app, and our office team gets instant visibility into what’s happening on-site.

We also noticed much smoother coordination between the dispatch team and technicians, especially when last-minute service requests came in. Customers appreciated receiving notifications and digital service summaries without having to call in.

The augmented development support helped us modernize internal tools we had been struggling with for years.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management structure was strong and organized. We met with them weekly to track progress, and every sprint ended with a clear demo of what had been completed. They were consistently transparent about timelines, and when we requested changes or new features mid-project, they always took the time to explain the impact and offer practical alternatives.

Communication was impressive, responsive, clear, and always solution-oriented. When our field teams suggested adjustments to the mobile interface, Acquaint was quick to incorporate the feedback into the next iteration.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Acquaint Softtech Private Limited's standout quality is their combination of expertise and business understanding. They didn’t just build what we asked for, they helped us think through why we needed certain features and how we could make them more useful to our technicians and customers.

Their staff augmentation model was genuinely seamless. Their developers blended into our internal team, adopting our communication style and working rhythm without any friction.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

If anything, we could have benefited from having more UX/UI workshop sessions early on, especially involving field technicians who use the app daily. Although the final design turned out well, getting more user input from the start might have accelerated some of the refinements made later.

This is more of a suggestion for future collaborations rather than a critique.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of UptimeAI Inc.

Describe what your company does in a single sentence.

UptimeAI offers a new category of Operations Improvement software for heavy Industry—unlike anything offered in the PdM (Predictive Maintenance) space. 

We offer a virtual SME (UptimeAI Expert) that mimics experts improve operations and increases profitability. 

Patented AI-based Operational Excellence (OEx) platform which goes beyond basic early detection and predictive maintenance ( PdM ) with explainable  failure modes, recommendations and self-learning workflows

Solve reliability and performance issues 8x faster with 240x less effort than traditional PdM solutions, with an expected 10-15x ROI in 6-9 months!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• To develop a dedicated mobile application that made the UptimeAI Virtual SME accessible to field operators, reliability engineers, and plant supervisors in real time.
• To ensure the mobile app seamlessly connected with UptimeAI’s existing platform, supporting real-time alerts, explainable failure modes, recommendations, and secure data synchronization.
• To create a mobile experience that enabled operators to take immediate action in the field—reviewing anomalies, following guided workflows, and collaborating with their teams directly at the equipment site.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Referral

Why did you select Acquaint Softtech Private Limited over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech handled everything from conceptualization to deployment, ensuring the app reflected real field usage scenarios. The scope of work included:

• Designing a user-friendly mobile interface that allowed operators to quickly review system health, track anomalies, receive notifications, and explore recommended corrective actions.
• Building real-time alerting features, enabling field professionals to immediately respond to performance deviations or reliability issues as detected by the UptimeAI Expert.
• Developing detailed analytics views so users could visualize trends, compare performance behaviors, and understand failure modes directly within the app.
• Creating guided workflows that mirrored the self-learning capabilities of our platform—allowing users to document actions taken, provide feedback to the AI engine, and follow step-by-step troubleshooting.
• Implementing secure authentication, syncing with our platform’s identity access management, and ensuring data communication stayed aligned with enterprise security protocols.
• Ensuring offline functionality, so operators in remote plant areas could still record observations and sync once network connection resumed.
• Performing extensive field testing simulation, where the team validated usability under conditions similar to real industrial environments, high noise, low visibility, and fast-paced decision-making.

One memorable example occurred during testing: our team asked Acquaint to adjust the sequence of certain alert screens because operators typically react to critical events before reviewing supporting data. They quickly restructured the flow so the most urgent details appeared first, vastly improving the user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact was immediately visible once the app rolled out. Field operators began using the mobile interface during equipment rounds, allowing them to identify issues directly at the machine rather than relying on delayed desktop checks. This reduced miscommunication during shift handovers because updates and insights flowed seamlessly to everyone involved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaint Softtech demonstrated disciplined and transparent project management. We had weekly checkpoints where they showed live builds, discussed challenges, and proactively highlighted decisions we needed to make.

When we requested changes, especially those related to field workflows, they acted quickly and offered alternatives that often improved the initial idea. Their turnaround times for feedback were consistently good, and we never felt disconnected from the process.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their strongest trait was their ability to translate complex AI-driven functionality into a simple, approachable mobile experience. Our platform involves advanced diagnostics, reliability modeling, and detailed failure explanations. Many teams struggle to distill such complexity into an intuitive interface, but Acquaint handled it extremely well.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

The only improvement we can suggest is creating more in-depth onboarding tutorials within the app itself. While our teams adapted quickly, additional in-app tooltips or guided walkthroughs would have helped new users become comfortable faster.

That said, Acquaint provided support whenever needed, so this did not affect project momentum.