Acquaint Softtech Private Limited

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a homestay booking platform.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Acquaint Softtech Private Limited?

We wanted to create a website.

SOLUTION

What was the scope of their involvement?

Acquaint Softtech Private Limited provided custom development services. They did the online booking system, payment integration, review management system, and central reservation system. First, they created the design and shared it with us. After we reviewed it and made a few changes, Acquaint Softtech Private Limited started the development process. After development, they worked on testing as well. We also did testing from our end and after the website went live.

We didn’t have detailed information about the technologies they used. The one technology we heard about during the development process was PHP. Additionally, Acquaint Softtech Private Limited helped us with SEO, including keyword research and optimization.

What was the team composition? 

We started working with two teammates, but the team grew as the project moved forward. In the end, we worked with up to five team members, including two designers, two developers, and someone in charge of SEO. We also had a project manager assigned as our main point of contact.

How did you come to work with Acquaint Softtech Private Limited?

A colleague referred them, and I got their information from them. After contacting Acquaint Softtech Private Limited and providing them with information about our needs, they gave me a brief of what they’d do and sent us a proposal. Everything looked impressive, so we gave them the green light to start the project.

How much have you invested in them?

We spent between $12,000–$13,000.

What is the status of this engagement?

We started working with them in January 2019, and the project ended around July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we launched the website, the traffic was limited. After we used Acquaint Softtech Private Limited’s services to improve our SEO and increase traffic, we grew our visits by 40%–50%.

As with every project of this kind, some issues came up. However, Acquaint Softtech Private Limited was willing to solve any setback. Overall, our experience with them was great, so we were pretty happy with their services.

How did Acquaint Softtech Private Limited perform from a project management standpoint?

The project manager used to give us daily and weekly updates on what they’d done. The whole process was very smooth. Since we weren’t technical people, we didn’t know all the tools they used, but it was still easy for us to understand what they were doing and how. We mostly communicated using WhatsApp and direct calls.

What did you find most impressive about them?

Whenever we communicated something, it was sent directly to the project manager. If we found any bugs, Acquaint Softtech Private Limited solved them by the next day. Moreover, the team was very prompt. Whenever we contacted them, they were available for a call or to address any request we had. Overall, we were very happy with their services.

Are there any areas they could improve?

The design we received was good, but it could’ve been better. Acquaint Softtech Private Limited could’ve incorporated more of our suggestions.

Do you have any advice for potential customers?

I’d definitely recommend working with them.

BACKGROUND

Please describe your company and position.

I am the Director

Describe what your company does in a single sentence.

We are an eLearning website for people to learn business skills from others and share their experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Develop a website portal for online education

SOLUTION

How did you find Acquaint Softtech Private Limited?

Referral

Why did you select Acquaint Softtech Private Limited over others?

Referred to me

What was the size of Acquaint Softtech Private Limited’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The primary requirement was to develop an informative website for students to gain detailed information on the courses we have to offer. It was also to include a customized administrative section for the admin users to manage the website, students, and courses. The online education portal was also to have an appealing UI/UX interface. It was also to include the integration of several 3rd party modules like Zoom, Stripe, and Accredible. Administrators have the ability to approve teachers, teachers can initiate their online classes using Zoom and students have the option of browsing through the scores of courses, selecting one, and also choosing a subscription method they find appropriate.

Some of the major milestones of the project:

1. Database Architecture
2. Content Management
3. Zoom Integration
4. Course Configuration
5. Testing & Bug Fixing

Main technologies used in the project: Django Python PostgreSQL

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The e-Learning solution developed by Acquaint Softtech was highly impressive. It served the purpose of allowing students to browse the courses, and register without any hassle, and included a flexible payment gateway. They also developed a custom solution for the student’s online learning.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were highly impressed with the excellent communication and timely updates during the project development process. They implemented a well-established methodology which worked to our advantage.

What was your primary form of communication with Acquaint Softtech Private Limited?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

They had sound technical knowledge and everything worked like clockwork. We were closely involved during the development process, especially the various stages of testing. They delivered a high-quality project and provided top-notch support.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

The entire project was developed as per our requirements and needs. We were considering adding more features however, this is something thought of only at the end of the project, and hence may consider it for our next version.

BACKGROUND

Please describe your company and your position there.

I’m the founder of Boss Video Player. We offer a next-generation online video player that allows the content provider to display information along with the visuals using time codes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Acquaint SoftTech Pvt Ltd?

We needed a knowledgeable team with experience using livestreaming and server-side technologies to provide custom coding services.

What were your goals for this project?

We wanted to create a stable, scalable, and well-developed application.

SOLUTION

How did you select this vendor?

We presented the project to numerous developers. We ultimately chose Acquaint SoftTech Pvt Ltd for their professional approach and unmatched expertise during our initial discussions. Their suggestions had a huge influence on the final concept that we decided to execute.

Describe the project and the services they provided in detail.

Acquaint SoftTech Pvt Ltd helped us develop a SaaS platform that offers an online video player. We’re working on adding livestreaming technology to allow users to stream themselves from a desktop, tablet, or mobile device.

What was the team composition?

I worked with the CTO, who managed a team of developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve completed the livestreaming module, and we’re currently working on server-side configurations.

How was project management arranged and how effective was it?

They follow rigorous project management techniques and procedures. The team is transparent and proactive in their workflow, preventing any unnecessary delays. If we ever ran into a challenge or concern, they solved it skillfully.

What did you find most impressive about this company?

I most appreciated their flexibility as a long-term partner. They always understood and accommodated our business changes. They continue to help out with any quick fixes that arise.

Are there any areas for improvement?

No, I can’t think of anything at this time.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of LOCO Journeys, a travel operator and agency that specializes in rail-based holidays around the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Acquaint SoftTech Pvt Ltd?

We needed a relatively inexpensive partner who understood navigation pathways and could build our website.

SOLUTION

What was the scope of their involvement?

Our WordPress website doesn’t have a booking engine, but simply delivers vacation information succinctly and easily. I developed the design, and Acquaint SoftTech Pvt Ltd created a site that met those requirements. They worked on both frontend and backend, making it easy for us to manage the site. Its main functionality is a search feature that allows users to find the right tour.

What is the team composition?

I worked with one person.

How did you come to work with Acquaint SoftTech Pvt Ltd?

They were recommended by a colleague who’s well-respected in the web dev industry.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked on the project from June–September 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still in the early stages of our business, but our customers are finding trips and happy with the results.

How did Acquaint SoftTech Pvt Ltd perform from a project management standpoint?

They understood and met our requirements, working closely with our internal team to stay focused. It was a simple build, but they stayed on budget and on time.

What did you find most impressive about them?

They had great customer service and fostered a friendly relationship.

Are there any areas they could improve?

No, they met our expectations.

Do you have any advice for future clients of theirs?

They’re client-focused, so work closely with them to optimize the relationship.

BACKGROUND

Please describe your company and your position there.

I’m the CTO at Zero Bounce, an IT services agency that tends clients both in the UK and western countries. I oversee our services and vendor relationships.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Acquaint SoftTech Pvt Ltd?

I hired them for website development using Wordpress and other technologies.

What were your goals for this project?

We were aiming to create a website according to my design. It also needed to be responsive in all screen sizes.

SOLUTION

How did you select this vendor?

I sent out over 20 requests for proposals on Upwork, and many of the replies came back in the form of templated responses. Acquaint SoftTech actually took the time to review the project's requirements.

Can you go into detail about the services they provided and the scope of the project?

Once I handed all the requirements to them, they used the latest technology stack to complete the project, including PHP, MySQL, Grunt, Brower, Bootstrap and more.

What was the team composition?

I’ve handled project management for most of the process. They later added a QA specialist and other team members as needed. Overall, I regularly interacted with about three people.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As of now, the project is successfully launched and my end client is very happy with its quality and robust coding structure. The product is 100% bug-free.

How was project management arranged and how effective was it?

Their team was as professional as any other team I’ve collaborated with in the United Kingdom.

What did you find most impressive about this company?

Acquaint SoftTech went beyond the initial proposal and provided details, feedback, and suggestions that showed me that they thoroughly reviewed our website’s flow before deciding if it was a project that would fit their skills.

Are there any areas where they can improve?

There’s nothing I can suggest at the moment.

BACKGROUND

Please describe your company and position.

I am the Founder of Otrium

Describe what your company does in a single sentence.

This is Otrium: the world's most innovative end-to-end platform for off-price fashion. Hundreds of brands consumers love – all in one app. 

Otrium is a purpose-driven platform that envisions a world where all clothing that is produced is worn. With a technology-led approach, Otrium connects a growing global community with excess stock from leading brands. We aim to empower conscious consumers to reduce industry waste while giving fashion brands a lasting presence with new value and fans outside of seasonal business models. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Scale the Checkout Infrastructure
• Maintain Frontend Continuity
• Eradicate Order Redundancy
• Optimize Data Retrieval

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech served as an offshoring partner of our core team of engineers. They are an Official Laravel Partner, which is why they used the advantages of the framework to create the logic of our backend anew.

The Key Deliverables were:

• Asynchronous Queue System: They introduced the step of processing our orders as a Laravel-based queue system instead of a wait-to-complete model. This enabled the system to receive the order of the customer in real time and the heavy lifting done in the background.
• Redis Integration: They introduced a high-performance Redis caching layer that held product metadata and inventory particularly so that the main database was not being accessed by thousands of simultaneous users.
• Query Optimization / Database Refactoring: They have profiled all our current SQL queries and re-written them to be faster, especially our complex filtering system (size, brand and discount depth).
• Atomic Locking Mechanisms: To address our duplicate order issue, they came up with a bespoke solution based on atomic locks to give a user the impression of being able to three times during a lag spike and only one transaction would be ever made.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The physical outcome was the most evident, and this was the stability of the site at the time of high traffic. In the past, whenever a big brand was unveiled the checkout process would slow down or stop intermittently. Following the implementation, the spinning wheel during check out disappeared.

When we were on promotion periods, the number of orders that were processed successfully per minute increased by very large margins. Moreover, our customer services on the issue of Duplicate Charges or Order Not Found dropped to almost zero. The system now manages the fast selling sales in a composed and stable pace.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Acquaint Softtech used a very strict Agile approach. They were very receptive to our Slack channels and very well adapted within our Jira workflows.

Timelines: They met all the key milestones, especially the most important deadline of our mid-year End of Season event.

Responsiveness: their key feature was the proactive communication. In case they discovered a bug on a legacy feature they were working on they did not simply ignore it, they marked it and suggested a fix and usually had a patch ready before it could affect our sprint.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their superpower is that they have an in-depth understanding of Laravel. A variety of agencies employ a plug-in or quick-fix, but Acquaint Softtech knows the framework on a nano level. They could make the backend logic to suit our needs and constraints, such as the need to retain our current payment provider, without the typical it-is-not-possible reasons. They are real problem solvers and they know the business cost of technical debt.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Senior Policy Advisor of Affordable Medicines Europe

Describe what your company does in a single sentence.

Affordable Medicines Europe is the association of parallel importers and exporters of pharmaceuticals, and it represents more than 120 companies operating in 23 countries of the European Economic Area.  The mission of its members is to offer a better deal for original European supply. 

Parallel importers purchase medicines from pharmaceutical wholesalers in other EU/EEA member states, and sell them in the national market at a lower price in compliance with the regulation of the recipient country. Parallel imports of pharmaceuticals create competition in a business where patents provide the rights owners with a monopoly.  This competition leads to reductions of the price and the creation of savings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Centralize sensitive operational and member-related data into a single secure web platform
• Introduce strict role-based access controls without hurting usability
• Build secure, well-structured APIs to support future integrations
• Ensure full traceability of sensitive actions for compliance and audits

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech undertook the project with a good knowledge of regulatory environment and the actual operational requirements. The spectrum was on the full web development and much focus was put on the backend security and access control.

The main aspects of the solution were:

• Creating a Laravel-driven backend architecture that was able to support fine-grained access control with multiple user roles and organizations.
• Installation of role-based permission systems, that is, users were allowed to access data relevant to their duties.
• Creating safe APIs that have authentication and authorization levels to secure exchanges of data.
• Establishing audit trails on every sensitive operation to enable the administrator to see the past access and modification history whenever required.
• Developing processes that enabled employees and healthcare workers to accomplish their everyday duties effectively, without superfluous bottlenecks in the approval process.
• The frontend integration also required some support in such a way that security features would operate effectively in the background, without having to make the user experience more complicated.

During the development, Acquaint Softtech engaged intimately with our internal stakeholders to confirm assumptions and change flows based on actual usage situations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Having just launched, we could notice that at once we started feeling quite confident in handling sensitive data. The system automated access checks which would have been done manually. Onboarding of the staff also became more regular, and audits no longer demanded gathering information using various sources.

Of the greatest importance, sensitive data access has been managed without even decelerating the staff, and that was among our greatest concerns when we embarked on the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire process of project management was clear and well-organized. Acquaint Softtech segmented the project into distinct steps and this has enabled us to test and examine key elements of security early on instead of implementing the tests at the later stage.

They met milestones on time and responded so well whenever we needed to seek amendments particularly on issues to do with usability by non-technical users. Regulatory/operational questions arise, they took time to get the situation and then offered solutions.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing about them was their ability to strike a balance between strict privacy and access regulations and the realities of operations. Numerous vendors are oriented either on security only or on usability only, meanwhile, Acquaint Softtech always kept in mind both.

They were also familiar with laravel and this showed in the manner they cleanly accomplished permissions, APIs and audit logs. The system is strong without being cumbersome or limiting to the end users.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

Early UX mockups might have been released a bit earlier and non-technical stakeholders engaged in the process earlier. That notwithstanding, when there was feedback, the changes were made promptly and sensibly. On the whole, the problems that influenced delivery or confidence with the system were absent.

BACKGROUND

Please describe your company and position.

I am the CEO of Bluebird, Inc.

Describe what your company does in a single sentence.

Bluebird is the innovator and global manufacturer of industrial handheld computers, rugged tablets and mobile POS devices, with more than 3,000 customers and 600 partners in over 120 countries. The products are fully-loaded with rich features to meet customers’ daily requirements such as ultra-mobility, real-time visibility, full ruggedness and easy-to-use computing technology. 

From secure mobile payments to workforce automation and customer engagement, Bluebird’s broad product portfolio spans all markets connecting people to information, wherever they need it. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• We wanted skilled AI engineers who could help us build smart tools for our devices without slowing down our internal R&D work.
• We needed extra developers who could join our team fast and support ongoing software tasks that we didn’t have time to handle in-house.
• We wanted help creating AI features that could read device logs, spot issues early, and make support responses faster.
• We needed a partner who could work closely with our India R&D center and follow our sprint schedule without disrupting daily operations.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech provided a mix of AI engineers and full-stack developers. They joined our internal team and worked on tasks we assigned through our sprint board.

The work covered:

• Building a device-health prediction model to help field teams spot issues early.
• Creating small AI tools that help our support team read logs and respond faster.
• Setting up automation for basic data cleaning so our team no longer did it by hand.
• Writing API layers so these tools could connect to our mobile computers and tablets.

Their team also handled testing, bug fixes, code reviews, and updates to our internal docs.
All deliverables were shared through Git and tested on our standard devices before release.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The AI tools they built helped us cut down manual work. Our R&D team noticed that issues in our test devices were flagged early.
Our support team also reported that responses became faster because the log-reading tool gave clear summaries.

We also saw that our internal workloads were easier to manage because their engineers handled tasks that used to slow us down.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth.
They joined all stand-ups on time, followed our sprint rules, and shared updates every day.
If something changed, they adjusted without any pushback.
When we needed quick fixes, they stayed available and solved things the same day.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their speed of understanding stood out.
Our devices and tools are not simple, but their engineers learned fast and asked smart questions.
We also liked that they took responsibility for the work instead of waiting for reminders.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

They did everything well.

BACKGROUND

Please describe your company and position.

I am the CEO of Empik Group

Describe what your company does in a single sentence.

The Empik Group is a leading retail player in Poland, offering products across over 20 categories in a unique omnichannel model combining over 350 brick-and-mortar stores with a wide selection available on Empik.com, including a marketplace (EmpikPlace) and a mobile app.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Acquaint Softtech Private Limited to accomplish?

• Improve the speed and flow of key pages on Empik.com.
• Fix long-standing issues with cart and checkout steps.
• Add new features to help buyers move faster through the site.

SOLUTION

How did you find Acquaint Softtech Private Limited?

• Online Search
• Clutch Site

Why did you select Acquaint Softtech Private Limited over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Acquaint Softtech Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Acquaint Softtech collaborated with our internal technocracies in various sections of the store. Their area of operation was both back and front-end.

Their major deliverables were:

• Refactoring and refurbishing code in out-of-date modules that made the pages slow to load.
• Correction of bugs in search filters that quarantined the user in some product categories.
• Making the cart logic more effective and ensuring that fewer users would drop off at the checkout point.
• Assisting us to test the new versions of the mobile site prior to release.
• Developing a little internal application that assisted our support team to process questions about orders quicker.

An interesting case was the failure of our Add to Cart button during a sale on a weekend. Their developers arrived late one night and discovered the problem in the API calls and they released a stable fix before traffic spiked once more the following morning.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Once they became part of our project, we experienced a reduction in cart errors, diversified page loads, and enhanced internal reports by our customer support. Almost all of the minor problems which had been plaguing purchasers months before were corrected in a few days.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were also regular with follow-ups and would turn up whenever we had a daily call on time. As priorities switched they changed without grumbling. Their team responded quickly on Slack and was able to describe their work in a clear and straightforward manner so that it was easy to track the progress.

What was your primary form of communication with Acquaint Softtech Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most surprising thing we liked was their ability to remain calm despite an increase in work load. They also collaborated with our local group and approached issues as they do. They also tested their work first and only sent it to be reviewed and this saved time on our part.

Are there any areas for improvement or something Acquaint Softtech Private Limited could have done differently?

The final piece of advice that we could give is to add an additional tester to cover peak weeks. Despite the existing arrangement, they coped with tasks.