5 Star Visibility Digital Marketing Agency

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager of PolicyPro Insurance Agency, an insurance agency. Our agency secures medical malpractice insurance and legal defense tail coverage for physicians, surgeons, and medical practices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 5 Star Visibility Digital Marketing Agency?

We needed a brand-new website that looked credible and established. We deal with experienced doctors and surgeons, so the site needed to look the part, but we didn't know how to build it ourselves. Additionally, we wanted to reach out to over 8,000 doctors and surgery centers, but we had no idea how to safely mass-email them without getting our domain flagged or ending up in the spam folder. We weren't IT people, so we needed a partner to take over the website hosting, security, and updates so the site stayed up and running while we focused on selling insurance.

SOLUTION

What was the scope of their involvement?

5 Star Visibility Digital Marketing Agency built our website from scratch and handled our branding, including designing our agency's logo. The team also took our list of over 8,000 medical contacts, cleaned it up, and sent out all our mass emails, including specific campaigns aimed at surgery centers. They managed all of this (from building the site to running the email campaigns and handling our ongoing maintenance) using the TruVISIBILITY all-in-one marketing suite.

What is the team composition?

We work with 2–5 teammates from 5 Star Visibility Digital Marketing Agency.

How did you come to work with 5 Star Visibility Digital Marketing Agency?

Someone referred 5 Star Visibility Digital Marketing Agency to me. I chose them over other options because they were close to my geographic location, their pricing fit our budget, and they were a great culture fit.

What is the status of this engagement?

We started working with 5 Star Visibility Digital Marketing Agency in July 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

5 Star Visibility Digital Marketing Agency has successfully sent our messages to over targeted medical contacts and surgery centers, which has immediately brought in a steady stream of new quote requests for our malpractice and legal defense policies. Our new site has remained fully functional and secure. Whenever an issue pops up, 5 Star Visibility Digital Marketing Agency resolves it within hours, meaning we never lose potential business due to site issues.

How did 5 Star Visibility Digital Marketing Agency perform from a project management standpoint?

5 Star Visibility Digital Marketing Agency's project management is flawless. They meet every deadline on time, and they're always incredibly easy to reach. Whenever we have a quick question or a technical issue, they jump on it and fix it immediately. We never have to chase them down for updates.We communicate in person, virtually, and through email or messaging apps.

What did you find most impressive about them?

5 Star Visibility Digital Marketing Agency's communication stands out the most. We aren't tech people, so having a partner that's easy to reach is a huge deal. We never have to deal with automated systems or wait days for someone to email us back. Whether we have a quick question about a campaign or need an immediate technical fix, they respond right away and handle it. 5 Star Visibility Digital Marketing Agency makes the entire process completely stress-free.

Are there any areas they could improve?

I can't think of anything for 5 Star Visibility Digital Marketing Agency to improve.

Do you have any advice for potential customers?

I recommend working with 5 Star Visibility Digital Marketing Agency.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager of Premier Electrical Services, a company that provides comprehensive electrical solutions for residential and commercial clients in South Florida. We offer design, installation, maintenance, and emergency services with a focus on professionalism and reliability.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 5 Star Visibility Digital Marketing Agency?

We hired 5 Star Visibility Digital Marketing Agency to completely revitalize our online presence and drive consistent lead generation. Our old website was outdated and wasn’t converting visitors into customers, leading to a drop-off in fresh leads.Our primary objectives were to: Build a modern, responsive website that effectively showcases our full range of residential, commercial, and smart home services. Launch high-converting paid advertising (PPC) campaigns to bring in high-intent local leads quickly. Implement an email marketing strategy to reconnect with and "revive" our existing past client database. Maintain ongoing website security, speed, and optimization.

SOLUTION

What was the scope of their involvement?

5 Star Visibility Digital Marketing Agency provides an all-in-one digital marketing and web management solution. The scope of work covers four main pillars: Web Design & Development: Redesigning the website from the ground up with dedicated service pages optimized to convert traffic into phone calls. Website Maintenance: Managing technical updates, secure hosting, regular backups, and speed optimizations. Paid Advertising (PPC): Running targeted local Google Ads campaigns to bring in high-intent local leads for electrical repairs and installations. Email Marketing: Executing re-engagement campaigns and newsletters to bring back past clients for routine maintenance and upgrades.

What is the team composition?

We work with 2–5 teammates from 5 Star Visibility Digital Marketing Agency.

How did you come to work with 5 Star Visibility Digital Marketing Agency?

We found them through an online search. We chose them over other digital marketing agencies because they were close to my geographic location, their pricing fit our budget, they offered good value for the cost, and they were referred to me.

What is the status of this engagement?

We started working with them in January 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The measurable outcomes have been outstanding and completely turned our lead generation around. Within just a couple of months of launching the new website and the targeted PPC campaigns, we saw a substantial, steady increase in high-intent inbound phone calls and contact form submissions from homeowners and commercial clients across our service areas.Furthermore, the email marketing campaigns successfully “revived” a significant portion of our past client database, immediately translating into booked appointments for routine electrical maintenance and system upgrades.Overall, we went from struggling to get consistent leads from an outdated digital presence to having a predictable, highly profitable stream of new and repeat business.Within the first 90 days of launching the new website and PPC ads, we saw a 45% increase in our monthly inbound phone calls and contact form submissions. The paid ads also achieved a highly efficient cost-per-lead. On the email marketing side, the re-engagement campaigns sent to our past customer database hit an open rate of over 30%. That single effort quickly brought in about 20 booked appointments from past clients who hadn’t hired us in over a year.The increase in leads and booked appointments completely stabilized our pipeline. Before working with 5 Star Visibility Digital Marketing Agency, our lead flow was unpredictable. Now, we have a steady and reliable schedule of both residential and commercial jobs. This directly translated to a noticeable boost in our overall revenue, allowing us to keep our electricians busy year-round without worrying about where the next job is coming from. Ultimately, their work took the guesswork out of our marketing and delivered a clear return on our investment.

How did 5 Star Visibility Digital Marketing Agency perform from a project management standpoint?

What stood out most was their genuine professionalism and direct communication style. Instead of overwhelming us with confusing technical talk or making unrealistic promises, they came to the table with a clear, practical plan to fix our lead flow issues. The quality of their work speaks for itself — the website is sharp, the ad campaigns started producing results quickly, and the entire team has been accessible and attentive. It truly feels like working with a dedicated partner who cares about our business growth rather than just another outsourced vendor.

What did you find most impressive about them?

What really impressed us was having a true local partner who is also incredibly high-tech and forward-thinking. Since both of our businesses are right here in Fort Lauderdale, their local presence made a huge difference. Whenever we needed to discuss the campaign strategy, we could just swing by their office for a face-to-face meeting.At the same time, they are highly modern in their approach. They clearly understand the latest digital trends and use advanced tools and automation to make sure the marketing runs efficiently. That combination — being accessible and direct in person, while operating with cutting-edge digital expertise — is incredibly rare. They don’t hide behind confusing jargon; they operate like a highly skilled extension of our own local team.

Is there anything they could have improved?

No, everything’s great.

BACKGROUND

Please describe your company and position.

I am the Owner of AWPS Impact Windows and Doors

Describe what your company does in a single sentence.

AWPS Impact Windows and Doors, Fort Lauderdale’s trusted experts since 1993, provides the proven solutions to help protect what you value most – your family and your possessions – for years to come. We offer high end impact windows & doors from top brands like PGT, ECO, and Clopay®️, ensuring your home is a secure sanctuary with quality installations by licensed experts. Our team provides meticulous service across South Florida.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 5 Star Visibility Digital Marketing Agency to accomplish?

• Search Engine Optimisation
• Social Media Marketing
• Google Ads Management
• Citation Management
• Google Business Profile Management

SOLUTION

How did you find 5 Star Visibility Digital Marketing Agency?

Online Search

Why did you select 5 Star Visibility Digital Marketing Agency over others?

• High ratings
• Close to my geographic location
• Company values aligned

How many teammates from 5 Star Visibility Digital Marketing Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

5 Star Digital Marketing Agency provides AWPS Impact Windows and Doors with a full-service digital marketing strategy focused on increasing brand visibility, generating qualified leads, and improving our local online presence. Their scope of work includes SEO, Google Business Profile (GBP) management, social media marketing, Google Ads management, and citation management. Key deliverables included on-page and technical SEO optimization, keyword targeting, content improvements, local SEO strategies, and ongoing performance monitoring to improve our search rankings and organic traffic. They also fully managed and optimized our Google Business Profile by creating posts, updating business information, monitoring reviews, and improving our visibility in local search results and Google Maps. On the paid advertising side, they handled the setup, management, and optimization of our Google Ads campaigns, including audience targeting, conversion tracking, and continuous campaign adjustments to improve lead quality and return on investment. Their team also managed our social media presence by creating and publishing content designed to increase engagement and brand awareness. Additionally, they implemented citation management to ensure our business information remained accurate and consistent across online directories, which further strengthened our local SEO performance. As a result of their work, we experienced improved online visibility, stronger local rankings, increased website traffic, and a noticeable increase in qualified leads and customer inquiries. Their communication, responsiveness, and proactive approach have made them a valuable long-term marketing partner for our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The partnership with 5 Star Digital Marketing Agency produced measurable improvements in our online visibility and lead generation efforts. We saw increased website traffic, improved keyword rankings in Google search results, and stronger visibility on Google Maps through their SEO and Google Business Profile optimization work. Their Google Ads management also helped generate a higher volume of qualified leads while improving overall campaign performance and lead quality. In addition, our social media engagement and overall brand awareness increased through consistent content creation and marketing efforts. Another major improvement was the consistency and accuracy of our online business listings through citation management, which contributed to stronger local SEO performance and increased customer inquiries. Overall, the project helped AWPS Impact Windows and Doors strengthen its digital presence and generate more opportunities for new business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

5 Star Digital Marketing Agency demonstrated strong project management throughout the engagement. Their team was organized, communicative, and proactive in keeping projects and campaigns moving forward. They consistently delivered work on time, including campaign updates, SEO optimizations, content scheduling, reporting, and ongoing marketing improvements. They were also very responsive to our needs and quick to address questions, requests, or adjustments whenever needed. Communication was clear and consistent, and they regularly provided updates on performance, strategy recommendations, and next steps. Their team took the time to understand our business goals and adapted their approach to help us achieve better results.

What was your primary form of communication with 5 Star Visibility Digital Marketing Agency?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about 5 Star Digital Marketing Agency was their combination of industry knowledge, responsiveness, and genuine commitment to our success. Rather than offering a one-size-fits-all approach, they took the time to understand our business, target market, and goals, then developed strategies tailored specifically to our needs. Their team was proactive, transparent, and consistently communicated performance updates and recommendations. We also appreciated how effectively they managed multiple areas of digital marketing - including SEO, Google Ads, GBP management, social media marketing, and citation management - under one cohesive strategy.

Are there any areas for improvement or something 5 Star Visibility Digital Marketing Agency could have done differently?

Overall, our experience with 5 Star Digital Marketing Agency has been very positive, and they have consistently delivered strong communication, support, and results.