1 At Bat Media

BACKGROUND

Introduce your business and what you do there.
I’m the CMO of a pet supplement company.

OPPORTUNITY / CHALLENGE

Introduce your business and what you do there.
I’m the CMO of a pet supplement company.

SOLUTION

What was the scope of their involvement?
1 At Bat Media handles our marketing for our new product across the board and helps us with branding and label design. They’ve developed a digital go-to-market strategy that encompasses paid social, paid search, email and influencer marketing, Amazon Ads, and which platforms we’re going to focus on.

For email marketing, they’ve developed email templates, built automated flows for retargeting and abandoned carts, and managed email campaigns.

What is the team composition?
We’ve worked with 5–7 people from 1 At Bat Media, including paid media, email, and Amazon specialists. We’ve also worked with Travis (Founder & CEO), who oversees everything, and Chella (Operations Manager).

How did you come to work with 1 At Bat Media?
We found 1 At Bat Media through an online search. We wanted to partner with a company that focused on e-commerce. 1 At Bat Media stood out because of their experience and case studies, which really showed that they knew what they were talking about. We also looked at their Clutch profile, and they even let us interview some of their clients, who all spoke really highly of them.

How much have you invested with them?
We’ve spent between $200,000–$1 million.

What is the status of this engagement?
We started working together in January 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
We’ve been growing steadily since we started working with 1 At Bat Media. We’re growing consistently and pretty fast month over month. With their help, we’re now ready to expand our full product lineup as well.

How did 1 At Bat Media perform from a project management standpoint?
1 At Bat Media has performed perfectly in terms of project management. They’ve never missed a deadline and often deliver before their deadlines. They’ve done a great job integrating with our business, setting up shared communication channels where we message back and forth throughout the day. We don’t have to wait days to hear back from them through emails either. They’ve become a part of our team, and we can get answers quickly.

We primarily use Slack for communication, and they’ve set up a portal for us in ClickUp. When they create new email or ad designs, they put them in ClickUp and tag the relevant members of our team to give feedback. Their process is incredibly organized, and everybody’s on the same page.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
I would like to give a shout-out to Chella. She has been a great liaison between our team and their team, keeping things very organized and keeping us in the loop at all times. We really feel like they’re an extension of our team, which is what we want from service providers.

What did you find most impressive about them?
1 At Bat Media is a true expert in e-commerce brands. Other agencies try to be everything for everyone, but 1 At Bat Media is entirely focused on e-commerce, and they have the best talent. Most importantly, they make an effort to become a part of our team. They’re also very friendly and amazing to work with.

Are there any areas they could improve?
No, I’m very happy with them. I don’t have anything bad to say.

Do you have any advice for potential customers?
Once you select them as an agency, jump in with both feet. They’re your partner from day one, and they want the absolute best for you. Put your best foot forward because they’ll always do that for you. Be open to their feedback and ideas because they’re the experts.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and owner of an online retailing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 1 At Bat Media?

We needed advertising and email marketing support.

SOLUTION

What was the scope of their involvement?

1 At Bat Media managed our paid advertising on Facebook, Instagram, and Google Ads. The team also created our email campaigns through Klaviyo. 1 At Bat Media updated our website at some point and created videos and ads.

What is the team composition?

I only worked with Travis (Founder & CEO).

How did you come to work with 1 At Bat Media?

1 At Bat Media reached out to us through an email.

How much have you invested with them?

We paid 1 At Bat Media $4,000–$5,000 monthly, and our overall project was around $80,000.

What is the status of this engagement?

We worked with 1 At Bat Media from January 2022–December 2023. We ended our engagement because my business closed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I worked with two different companies prior to this project, and 1 At Bat Media's campaigns delivered much better results. We achieved the expected profitability on a short-term basis a few times, and the sales-to-ad spend ratio results were better than those from previous companies. 1 At Bat Media delivered high-quality work and was helpful in difficult situations.

How did 1 At Bat Media perform from a project management standpoint?

1 At Bat Media delivered work on time and stayed on budget. The team was responsive through weekly meetings and emails. 
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Travis was very personal and sharp. He was always on top of the situation and working closely with us. 

What did you find most impressive about them?

I was impressed with 1 At Bat Media's responsiveness and consistency. The team was flexible and willing to do what we asked, even if it was outside of scope.

Are there any areas they could improve?

I can't think of anything for 1 At Bat Media to improve.

Do you have any advice for future clients of theirs?

I recommend engaging with 1 At Bat Media on a weekly basis like we did, and you'll get reciprocation. Stay close to the team and ask for updates as needed. As long as the client is engaged, 1 At Bat Media will be equally involved. 

BACKGROUND

Please describe your company and your position there.

We are a SaaS based company in the HR/L&D industry. I am currently a Director of Sales.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 1 At Bat Media, and what were your goals?

We were in the midst of raising our series B round of funding and looking to rapidly expand our customer base through digital channels. We engaged with 1 At Bat Media to help us with our overall digital marketing strategy, social media marketing; primarily Facebook and LinkedIn and Google Ads.

SOLUTION

How did you select this vendor and what were the deciding factors?

Through research of different agencies, we narrowed our target down to top 3. After extensively interviewing each agency and reviewing their sales materials/case studies, we selected 1 At Bat Media. We really liked their transparent approach and proof of results.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

First we started with an in-depth onboarding procedure that involved multiple meetings and documentation collection. Then did a deep dive on our current strategy as well an an analysis of the competitive landscape. From there, 1 At Bat Media built out a plan of attack and reviewed it with us. They explained everything in detail and the importance of each part of the game plan. Once everything was approved, they launched our ad campaigns and content creation campaigns. Then we shifted into ongoing bi-weekly calls to review results and upcoming weekly, monthly, and quarterly plans/goals.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with 5 team members from 1 At Bat Media, each of which has their own expertise in different areas of our digital marketing strategy. - Account Manager - Facebook Media Buyer - LinkedIn Media Buyer - Google Ads Media Buyer - Creative Director

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They helped increase our MQL through the various digital channels by 25% in the first quarter of working together, and have continued to optimize and increase throughout. We were very happy with the overall level of service, the quality of deliverables and the results they generated.

How effective was the workflow between your team and theirs?

The workflow was very efficient. We had recurring bi-weekly calls and a dedicated internal slack channel for ongoing day to day communication with their team.

What did you find most impressive or unique about this company?

We were very impressed by their overall expertise in the digital marketing space. Their understanding of how all the channels interact with each other was extremely valuable. It made it much easier for us to have all of these services managed under one roof. In addition, their ongoing suggestions and initiative on additional opportunities was appreciated.

Are there any areas for improvement or something they could have done differently?

No, we were extremely happy with their service and results. We are continuing talks to kick-off our next project with them.

BACKGROUND

Introduce your business and what you do there.

I’m the president and CEO of a sports marketing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 1 At Bat Media?

We needed help to re-develop and re-launch our e-commerce site.

SOLUTION

What was the scope of their involvement?

1 At Bat Media has helped us develop our e-commerce site from scratch using Shopify. They’ve also been helping us with our emailing for our customer base.

We started by filling out a survey so they could learn about our goals, and after that, we went through follow-up calls to gather important information and figure out how they could fulfill our needs through a site with all the functionalities we wanted.

Consequently, they gave us template choices to pick from and customized them according to our business needs and the assets we gave them, including digital photos and logos. We collaborated with them until we got the look and feel we wanted.

Regarding functionalities, the app allows users to shop specific leagues, teams, and players’ items in a user-friendly way. We’ve also added several plug-ins for auctioning, automated shipping, and inventory management.

Currently, they’re doing online marketing for our site.

What is the team composition?

We’ve been working with Travis (CEO), a design team, and SEO specialists.

How did you come to work with 1 At Bat Media?

We met Travis through a mutual connection, and then they reached out to us through the site of one of the athletes we manage. They offered their services, and I was impressed with their work, so we hired them for this project.

How much money have you invested in this partnership?

So far, we’ve spent $25,000–$50,000 with them.

What is the status of this engagement?

We started working together in March 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our sales for the last couple of months have been three times higher than the previous year.

How did 1 At Bat Media perform from a project management standpoint?

They’ve stayed within budget and met the established deadlines. Regarding tools and communication, we use Zoom meetings and phone calls to discuss the strategies for every week.

What did you find most impressive about them?

Their most outstanding features are their flexibility and ability to learn about our business and customize their approach to it.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

Do you have any advice for potential customers?

Prepare for the initial survey, questionnaires, and kick-off meetings to ensure you provide as much information as possible.

BACKGROUND

Introduce your business and what you do there.

I’m the office manager of an interior design firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 1 At Bat Media?

We wanted to make our website more accessible and attractive on portable and mobile devices.

SOLUTION

What was the scope of their involvement?

1 At Bat Media provided us with their web development services and rebuilt our website from scratch.

What is the team composition?

I mainly worked with Travis (Founder & CEO)

How did you come to work with 1 At Bat Media?

I don’t recall how we came across their company.

How much have you invested with them?

We invested less than $10,000.

What is the status of this engagement?

We worked together from March–June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t really have any measurable metrics, but I can say that our platform is now easier to access and use, and we’ve also received positive feedback from customers and clients.

How did 1 At Bat Media perform from a project management standpoint?

They performed well from a project management perspective as they strictly adhered to our deadlines and consistently stayed within our budget.

We typically communicated through email, phone, and a teleconferencing software.

What did you find most impressive about them?

Their biggest strength is their friendly and personable service.

Are there any areas they could improve?

I can’t think of anything as the partnership was a positive experience for us.

BACKGROUND

Introduce your business and what you do there.

I’m the general manager of a retail environment, which we lease for space to merchants, artisans, and crafters. We also have an antique mall attached to us. There are 400 merchants total in our area, not counting the antique mall.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 1 At Bat Media?

We’re always trying to engage with young entrepreneurs and drive traffic to our building, as we don't have an online sales presence. Everything that generates profit comes in as foot traffic through our door.

SOLUTION

What was the scope of their involvement?

They built the site from scratch; we provided the information that we wanted on our site and they built the website around those requirements. They also created the layout and design of the site.

They were also responsible for determining exactly what people who came to our website were looking for. As a retail environment, the main drivers to our site are people looking for our location, hours of operation, and the merchants and products we offer. 1 At Bat included all that information.

They now provide hosting and maintenance, in addition to setting up a simple and user-friendly program for merchants that have questions regarding set processes and cost. Finally, they execute campaigns on Instagram, TikTok, and Facebook to drive likes and shares. We have weekly meetings, but they’re responsible for the majority of the content creation.

What is the team composition?

I deal with Travis (Account Manager) but I know he has other people that work with him.

How did you come to work with 1 At Bat Media?

We initially talked to them as we were looking to design our website many years ago. After moving through a number of partners, we came back to them.

How much have you invested with them?

We’ve spent around $50,000–$75,000 CAD (approximately $39,000–$59,000 USD).  

What is the status of this engagement?

We’ve been working together since June 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our website doesn’t support conversions; it’s more of an information kiosk for COVID restrictions and merchant information. In terms of metrics, we focus more on Instagram and TikTok. There’s been a big uptick on both those platforms, but particularly with Instagram. The local community is much more engaged and responsive there than they used to be.

The people who use our website have been around 90% pleased, which is good, as there’s always going to be some amount of negativity.

How did 1 At Bat Media perform from a project management standpoint?

We speak every Friday at 11:00 am and go over how the past week went. We look at metrics as to what’s occurring and what they’re forecasting as t has to do with upcoming campaigns and seasonal changes. They’re very hands-on. Our meetings take place over Zoom, and we email and text as well.

What did you find most impressive about them?

They’re proactive with changes and intuitive with adapting to external contingencies. Our previous vendors didn’t have any follow-up, and they would lose direction quickly after a meeting. This isn’t the case with 1 At Bat.

Are there any areas they could improve?

I would love a monthly or even quarterly review of changes. My website is a couple of years old now, so it would be nice to have someone go in and see if any changes need to be made, rather than waiting for me to ask for changes. They could keep up the pressure a bit more.

Do you have any advice for potential customers?

Every business is slightly different, but I would suggest being prepared for a collaborative model of marketing. You are responsible for your own business, so you have to be involved and know where every dollar is going. Make sure to have open conversations with them. 

BACKGROUND

Please describe your company and your position there.

I'm the owner of a nutritional food & supplement company. We offer premium performance supplements to the global market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 1 At Bat Media, and what were your goals?

1 At Bat Media was hired to rebuild our website and take over our digital advertising platforms to help drive traffic and revenue for the e-commerce segment of our business.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had worked with other agencies in the past, and there is a very cookie-cutter or textbook approach to marketing that they all take. What I liked about 1 At Bat Media, was their extensive digital background, but also their direct experience in our consumer product space. That knowledge allowed us to skip through a lot of the typical onboarding, and get right into delivering results.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We went through a competitive analysis for the website build, and agreed upon the features we wanted to integrate within our Shopify store build. Once the site was complete, we established an advertising budget and strategy utilizing the FB/IG platform to start driving e-commerce sales. With success the budget scaled, as did the utilization of Google, Klaviyo for email and now Tiktok advertising platform.

How many resources from the vendor's team worked with you, and what were their positions?

I worked directly with the owner of 1 At Bat Media, held regular weekly calls with him. He oversaw the dissemination of tasks within his team with respect to creative, advertising and analytics.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Overall our website re-design was very well received. Our ecommerce sales have grown significantly during our tenure working with 1 At Bat Media. We are now at the stage of breaking through our first sales plateau and scaling our efforts.

How effective was the workflow between your team and theirs?

Our workflow was very simple. We had a standing weekly update meeting, but exchanged several emails throughout the week on pending items. If the need arose for a second or third call throughout the week, the 1 At Bat Media team was always available.

What did you find most impressive or unique about this company?

I really like the in-depth and up-to-date knowledge that the 1 At Bat Media team has. They are constantly participating in seminars to be at the cutting edge of what's trending in terms of advertising efforts, algorithms and most importantly ROI!

Are there any areas for improvement or something they could have done differently?

We've taken a 'crawl, walk, run' approach with our digital marketing strategy - primarily due to our own lack of familiarity with it. I think the opportunity to scale our efforts is there, and we should push past our hesitancy and give 1 At Bat more of the reigns to take a more 360 degree approach to our digital marketing.

BACKGROUND

Please describe your company and your position there.

Our Company is a leading retail store that ships in North America. With our facilities, we can quickly meet the demands of international customers for quality, quick delivery, product variety, and great service. I play the role of VP of Operations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 1 At Bat Media, and what were your goals?

We were launching multiple products and needed a digital marketing agency to help us with complete revamp of the website and needed someone to manage the complete social media marketing for our new product launch. They are very professional and understood our end goals which was really important to us.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected 1 At Bat Media and team because they handled all the conversation very professionally and asked all the right questions and structured the conversation addressing what we needed to help us grow. Easy communication, clear proposal flow, and helped us understand the LTV of the services. We really enjoyed working with them.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Understanding our customers and their needs is really really important for us. On the discovery calls with 1 At Bat Media we went over all the key elements we would like to see in the new website to make sure we can provide the best customer experience.1 At Bat Media's team has an amazing skill set and each one of them are very professional.

Once we went over the discovery phase we shared all the goals we wanted to achieve and had all the information on how 1 At Bat Media can help us. We were really impressed with the proposal as it was very detailed and on point to what we would be getting.

How many resources from the vendor's team worked with you, and what were their positions?

There were multiple people involved in the project and the best part was that we had a PM on the project who had complete knowledge about the different parts that were working together and it just made everything easy for us to understand and stay up to speed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

1 At Bat Media went above and beyond throughout the whole project and the end product was beautiful and elegant. We sent the new link to few of our VIP customers and each and everyone of them loved the design and structure of the website and we have had so many multiple ad campaigns with unique visitors which made the sales for our new product go off the chart! We cannot be more happy with 1 At Bat Media!

How effective was the workflow between your team and theirs?

We had shared communication channels & resources which made it easier to stay up-to date. Their team is really skilled and we could tell they love what they do and are in business to help their clients.

What did you find most impressive or unique about this company?

I am extremely satisfied with my overall experience. We are very proud of the solution and interface they helped us create and we look forward to working with them in the future. The ability of their team to dive into an unfamiliar problem space and figure out what our challenges are, or what we are struggling with, then really help us map out what needs to be done, continues to impress us.

Are there any areas for improvement or something they could have done differently?

Honestly, the whole process was very smooth, and we do not have any complaints.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Carla’s Cookie Box, a Toronto-based online bakery specializing in award-winning butter tarts, gourmet cookies, brownies, and dessert subscription boxes, shipped fresh across Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 1 At Bat Media?

I hired 1 At Bat Media mainly to boost sales and get the buzz out about Carla’s Cookie Box. The focus has been on running effective ads, creating newsletters that connect with my audience, and building more awareness around my business. My goal was to see real growth through marketing campaigns that actually drive orders.

SOLUTION

What was the scope of their involvement?

1 At Bat Media handles the digital marketing side of my business. Their scope of work includes paid advertising, email marketing, campaign management, and strategy and support. They build and manage campaigns on Meta (Facebook/Instagram) to drive sales. They also design and send newsletters with promotions, product highlights, and seasonal updates. 1 At Bat Media fully handles ads and newsletters from strategy to execution, ensuring everything is consistent and professional. The team guides me through the process, advises on messaging, and helps generate buzz so my bakery can reach more customers.

What is the team composition?

We work with three teammates from 1 At Bat Media.

How did you come to work with 1 At Bat Media?

I discovered 1 At Bat Media through Clutch and an online search. I was doing some research on agencies that specialize in e-commerce and digital marketing. Their profile on Clutch, along with what I found in the search, gave me the confidence to reach out and learn more about how they could support Carla’s Cookie Box.

After my disappointing experience with another agency, I was very unconfident about marketing agencies. When I spoke with Travis, he immediately understood that and went above and beyond to earn my trust. He not only took the time to listen but also sent me mock-ups of newsletters, ads, and even my own website to show how serious he was about helping my business grow and thrive. That level of effort and commitment made it clear they were the right choice over any other agency.

What is the status of this engagement?

We began working with 1 At Bat Media in June 2025, and they’ve been handling our ads and newsletters ever since.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since starting with 1 At Bat Media, the results have been clear and measurable. My online sales have gone up thanks to consistent ad campaigns that actually convert. I’ve seen more repeat orders coming in through the newsletters they design and send on my behalf. Beyond just sales, there’s been a noticeable increase in buzz around Carla’s Cookie Box. More people are engaging with my brand online, following on social media, and discovering my bakery through the campaigns they run. Overall, our online sales have increased by 1,056%.

How did 1 At Bat Media perform from a project management standpoint?

1 At Bat Media’s project management has been excellent. From the very beginning, they’ve been organized, clear about timelines, and proactive in communicating what’s happening next. They deliver exactly when they say they would — from launching ads to sending newsletters — and they continue to deliver consistently on an ongoing basis.

Having them handle everything on time and without me needing to chase for updates has been a huge relief and lets me stay focused on running Carla’s Cookie Box. We communicate through ClickUp.

What did you find most impressive about them?

What impresses me most about working with 1 At Bat Media is how personal and proactive they are. Travis doesn’t just give me generic advice — he really listens to my concerns and takes full ownership of my ads and newsletters. On top of that, we have weekly meetings, which keeps everything transparent and ensures I’m always in the loop. They’ve made me feel confident in marketing again after a disappointing past experience. The fact that they continue to deliver consistently, without me needing to chase, is unique. Their effort to treat my business like their own and show me real results is what stands out the most.

Are there any areas they could improve?

I can’t think of anything for 1 At Bat Media to improve.