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BigCommerce Development Services Guide

Build custom, user-friendly e-commerce websites by hiring BigCommerce services. 

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Updated March 27, 2024

BigCommerce is a popular e-commerce platform that allows businesses to create and manage their online stores. Used by businesses of all sizes around the world, its marketability among retailers can be attributed to its dependable features that can act as an all-in-one solution for designing, building, and hosting online stores.

The customizable and scalable platform can be a great asset to any business looking to grow online. With the right BigCommerce developer, integrating state-of-the-art applications and features can be a breeze.

In Clutch’s extensive guide on how to hire the right BigCommerce development company, we’ll go through all the details you need to know and consider when searching for a development partner.

What is BigCommerce?

BigCommerce: BigCommerce is a website builder specifically for building custom e-commerce websites, enabling companies to easily develop and operate online stores. With BigCommerce, users can design visually appealing online stores, optimize product listings, manage inventory, process payments, handle shipping, and track sales performance.

BigCommerce is a SaaS platform that lets its customers create, launch, and maintain their tailored online selling websites.

The solution was originally developed with SMBs in mind; but over recent years, many bigger enterprises have shown interest and have migrated their offline businesses to it.

As BigCommerce has evolved, they’ve added features that let clients improve their cybersecurity and market their products more effectively. They’ve also introduced different partners such as Hostinger, Bluehost, and Web.com for easier customization and tools. As a result, even larger companies like Sony and Ubisoft Store have used BigCommerce to develop robust and user-friendly e-commerce platforms.

BigCommerce development companies can help you build an e-commerce website with all the functionality you need. They are able to incorporate all the necessary features and tools needed by their clients to succeed online.

Finding the perfect BigCommerce development company for your project is imperative to its success. The right partner will not only work within your limitations, but they will also guide you and help you identify what else you need for optimal results.

BigCommerce Services by Country

BigCommerce Services by City

5 Benefits of BigCommerce Development Services

There are reasons why many businesses, regardless of size and location, choose BigCommerce over other website builders. Here are the biggest benefits of BigCommerce development:

  1. Store Customization: Users can customize the appearance and layout of their online store using drag-and-drop functionality, themes, and templates. No coding skills are required.
  2. Functional and User-Friendly Website: Thanks to BigCommerce’s robust functionality, it’s easy to add features that you need and manage the platform going forward. They also offer integrations with different software and applications, allowing businesses to choose from a vast array of tools and partners such as email marketing tools, customer service features, and fulfillment and shipping features.
  3. Secure Payment Gateways: BigCommerce integrates with numerous payment gateways, making it easy to accept online payments from customers securely. BigCommerce is widely known for its hosting and security reliability as it has an SSL certification, DDoS attack protection, and state-of-the-art fraud detection.
  4. SEO Optimization: BigCommerce provides built-in search engine optimization (SEO) tools and features to help improve the visibility of online stores in search engine results. By improving organic rankings, you can increase traffic to your website and grow sales.
  5. Analytics and Reporting: Merchants can access detailed analytics and reporting to track sales, customer behavior, and performance metrics to make data-driven decisions. This can help them target customers, create more effective marketing campaigns, and strategically grow their online business.

What Services do BigCommerce Development Companies Provide?

BigCommerce development companies provide everything you need to take your e-commerce website from a concept to a fully-functional platform.

BigCommerce Services

Depending on the scope of your project, here are some of the services that a BigCommerce development company can provide: 

  1. Discovery and information gathering 
  2. Custom web design
  3. Website migration
  4. Development
  5. Maintenance and support

Discovery & Information Gathering

At the beginning of your project, a BigCommerce developer will ask more about your project requirements and help scope the rest of the project. This phase involves understanding the client's requirements, target audience, goals, and objectives for the website.

With this information, they will outline the sitemap and create a list of functionality requirements needed for the project to be successful. Finally, they’ll create a step-by-step plan for completing the development. 

Custom Web Design

Web design plays a huge role in establishing your online store’s credibility. While BigCommerce already comes with many different store templates and design options, nothing beats the impact of designing it to tailor your customer’s preference and branding.

Your online store needs to make a great first impression and a BigCommerce developer that also offers web design services can help you do just that.

The premises of web design for e-commerce platforms are different from simple websites, and it requires a specialized understanding of how e-commerce sites should flow and feel.

Hiring a professional BigCommerce development company can give you access to professionals who not only know how to develop the technical backend of your online store but also make sure it looks great for your customers.

Website Migration

If you already have an existing website but want to make the switch to BigCommerce, these developers can help migrate your platform. Without building a website from scratch, you can enhance the performance and speed of your website and reap the benefits Bigcommerce offers like improved security and a better user experience.

BigCommerce developers can ensure a smooth transition of data, design, and functionality to BigCommerce so you don’t lose any valuable information. 

Development

Of course, BigCommerce developers will build your platform to the specification you request while following development best practices. This involves front-end development, which includes creating the visual elements that users interact with, as well as back-end development, which involves the server-side programming and database management that powers the website.

This also includes adding any integrations to make sure your website has all of the features you’re looking for. Developers can build custom apps and integrations for BigCommerce stores to enhance the functionality and user experience. These apps can be used for inventory management, marketing automation, payment gateways, shipping solutions, and more.

Maintenance & Support

After the website is launched, you can keep the BigCommerce development team on retainer to regularly maintain and update it. This can ensure its security, performance, and functionality. This includes installing security patches, adding new features, fixing bugs, and managing server resources.

How to Assess The Performance of BigCommerce Development Partners

Every business owner wants to see good results for their key performance indicators (KPIs). During the development process, you can determine the success of your partnership by keeping tabs on how often they meet their deadlines and the quality of their work.

However, you also need to focus on the success of your project. The performance of your e-commerce website after it has been launched will be the most important indicator of your partnership’s success.

When running an e-commerce platform, you’ll need to know all these important metrics to know whether your investment is or isn’t maximizing different opportunities:

  • Conversion rates are the most valuable metric to determine the success of your website and return on investment (ROI). Poor conversion rates mean that not many website visitors turn into paying customers.
  • Bounce rates gauge the effectiveness of an online store’s content and website design. It shows the percentage of people who leave your website after visiting a single page. A high bounce rate typically means your customers are happy with your website.
  • Website traffic reflects the reach and audience visiting your website. When running an e-commerce store, any type of traffic — paid or organic traffic — is essential to increasing sales and revenue.
  • Average order value is another essential metric to evaluate how much your customers spend whenever they visit your online store. It’s a good KPI to see if your development and marketing spending is lower or higher than your profit.
  • Customer lifetime value is a KPI that provides a good picture of your online store’s long-term success and financial performance; it can’t be gauged right away. Basically, it reflects the total revenue your business earns from its loyal customers over time. If you see a great customer lifetime value percentage, it means you’re doing a phenomenal job taking care of your website and customer satisfaction.

What is a BigCommerce Development Team?

BigCommerce was designed to be as simple as possible for business owners who don’t have experience running online stores. However, developing a tailored BigCommerce platform for a growing business isn’t a one-man job.

Hiring a BigCommerce development team can help ensure that your website is built well and has all the functionality you need. 

Who Makes Up a BigCommerce Development Team?

BigCommerce Team

When hiring a BigCommerce development team, you can expect to work with the following team members:

  • Developer: The main team member with the expertise and skills needed to build and maintain the e-commerce website. They’re responsible for integrating key features, handling the backend work, and server-side development.
  • Software Engineer: These professionals ensure codes are written and tested properly. They can troubleshoot, debug, and upgrade your platform’s existing systems.
  • QA Specialist: This team member is primarily responsible for conducting thorough quality checks and testing on your entire e-commerce platform’s design, functionality, and performance.
  • UX/UI Designers: Their role directly impacts how satisfied your customers are with your website’s appeal and functionality. These professionals know how to ensure your platform is engaging and easy to navigate.
  • Business Analyst: These team members focus on studying crucial data to determine your website’s overall performance and identify opportunities for improvement. They can also recommend other solutions to improve your website’s effectiveness.

What to Look For When Hiring BigCommerce Development Services

The key to an outsourced project’s success is finding the right service provider. Before you get started with your BigCommerce platform’s development, make sure you match with the ideal partner who can understand and deliver your needs.

Every business has its own requirements and goals, and defining those should be your top priority before you set out to search for potential partners. Sit down with your team and discuss all about your project’s details and what you are trying to achieve. You can create a list to have a visual representation of your primary needs.

Criteria For Hiring a BigCommerce Development Company

  • Budget and pricing
  • Scale of team
  • Range of services offered
  • Experience in your market or industry
  • Proven portfolio
  • Good client testimonials and online reviews

Clutch is a helpful resource to find reliable service providers. Take a moment to review each of the criteria that matters most to you.

10 Questions to Ask When Hiring a BigCommerce Developer

  1. Are you BigCommerce Certified?
  2. What is the range of your BigCommerce capabilities?
  3. Can you walk us through your design and development process?
  4. What tasks will you need my in-house team to perform and what will your team handle?
  5. Are my timeline and budget expectations realistic?
  6. How do you conduct QA and testing?
  7. Can you walk us through your pricing structure?
  8. Will you also provide training for my team and support after the launch?
  9. How do you integrate third-party features and tools on BigCommerce platforms?
  10. How will you ensure the security of my platform?

When you sit down to discuss with a potential service provider, give them the opportunity to go into detail about their expertise and services. If you have any questions or concerns on top of mine, make sure you ask them.

Remember, the interview phase is a chance for you to assess their skills and give them the opportunity to show what they can bring to the table.

Also, don’t leave out any crucial details when you discuss project needs with them. Be transparent with your ideal timeline project goals and expectations because it will give them a better chance to know if you’re also a great fit for them.

Use our E-Commerce Development Budget

Our E-Commerce budgeting guide is full of helpful tips and includes a customizable budget template to make sure your spending aligns with your needs. 

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How Can BigCommerce Developers Help Your Growth 

Choosing the right BigCommerce development partner can be a challenging task, especially considering all the information and details you need to process before making a final call.

Remember these companies are vying for your project so don’t be carried away by promises immediately. It’s your obligation to carefully assess each service provider to see which one is the right fit for your project.

Browse through Clutch’s rankings for the top BigCommerce development companies to make your search easier. We’ve compiled a list of proven service providers and have prepared different filters for you to maximize.

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