What evidence can you share that demonstrates the impact of the engagement?
Our website has received really positive feedback from both internal and external stakeholders. Glacier National Park, our partner, is really pleased with the design.
Users find it easy to maneuver, and we’ve seen an increase in both membership and donations since the update has been implemented. The website is close to perfect.
How did Website Express perform from a project management standpoint?
The project was managed very efficiently. When the board held its first official meeting with Jason, he arrived with a custom design he’d created ahead of time, which we made only minor changes to.
After that meeting, he and his team were able to launch the website in less than a month. Throughout the project, he was very responsive to design changes and questions over email.
After we launched, we realized there were a few minor issues caused by some communication problems on our side, and the team fixed them immediately.
What did you find most impressive about them?
Their cost and their location set them apart from other firms. However, they also took the time to really understand our needs given that we’re not a typical business, but representatives of a national park.
Are there any areas they could improve?
There’s nothing that comes to mind. Compared to where we were six months ago, Website Express has done an excellent job.
Do you have any advice for potential customers?
Look at the work they’ve done for other customers and come up with a vision for what you want and need. Then, take the time to meet with them personally so communication can flow as smoothly as possible.