Website Hosting, Web Design & Media Services

Website Express is an affordable website hosting, design, video and marketing firm located in Kalispell, Montana.

We pride ourselves on our ability to provide website hosting, design and media services to clients located all over the nation. Our passion is our clients. We love working with businesses of all kinds, and assisting in the development of brands and marketing strategies that grow your name and bottom line.

The ability to present your company in the best way possible can either be an infuriating and cost prohibited ordeal, or it can be as easy as picking up the phone and calling Website Express (888) 534-3555 | (406) 890-2667

 
$1,000+
 
$50 - $99 / hr
 
2 - 9
 Founded
2009
Show all +
Kalispell, MT
headquarters
  • 35 S Main St., Suite B
    Kalispell, MT 59901
    United States

Portfolio

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Parenting with Dignity w/Mac Bledsoe

Mac Bledsoe, father of famed NFL quaterback Drew Bledsoe has been teaching parenting skills to millions for over 20 years.

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Reviews

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Web Design & Dev for Parenting Education Program

"They were phenomenal."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2018
Project summary: 

Web Express redesigned a parenting organization’s website. They improved the website’s functionality and UX to be mobile- and user-friendly. The team made their video courses downloadable through the site.

The Reviewer
 
1-10 Employees
 
Kalispell, Montana
Mac Bledsoe
Owner, Parenting with Dignity
 
Verified
The Review
Feedback summary: 

Since Web Express made the videos available online, the client has enjoyed thousands of digital downloads. The team lead explained all processes in a way that was easy to understand. Their communication and responsiveness were exceptional; they were only a phone call away whenever anything came up.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president, founder, and author of a program called Parenting With Dignity. We used to be a nonprofit, but now we’re a private company that educates families on effective parenting skills. We offer a 9-week parenting video course, available on DVD and as a digital download.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Website Express?

Our website was outdated and dysfunctional. Since our business largely hinges on our digital presence, we wanted someone to update our website.

SOLUTION

What was the scope of their involvement?

Website Express updated and streamlined the user flow of our website. They focused on how our clients access our written materials and download them for use to conduct their own parenting classes. They made the website mobile-friendly.

Since we realized that DVDs are becoming obsolete, Jason (Owner & Art Director, Web Express) also made our video materials easily downloadable through our website.

What is the team composition?

I worked primarily with Jason, but I was in touch with his brother, as well.

How did you come to work with Web Express?

I found them through a google search. After finding 12 different companies based in Montana, I shortlisted and interviewed four. I picked Web Express because they were by far the most accessible—they’re small, and personable.

How much have you invested with them?

We spent less than $5000.

What is the status of this engagement?

We started working together in January 2018 and the website was completed within two weeks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve enjoyed thousands of digital downloads, and almost none of them have had difficulty viewing the videos. In the only instance that a client had any difficulty, Jason emailed them direct links to the videos.

Not only have they made the site functional, but they’ve also made it very easy to navigate. Since it’s mobile-friendly, users can now enjoy our resources on different devices. Jason also made the process of video acquisition very easy; users can now simply purchase ten hours of our digital classes through the site.

Jason was a pleasure to work with because he was able to explain technical concepts in a way that I could understand.

How did Website Express perform from a project management standpoint?

They were phenomenal. Jason was always a phone call away whenever anything came up. They were super responsive—Jason would help me immediately. His customer service was outstanding.

What did you find most impressive about them?

I would emphasize Jason’s accessibility. He was always reachable, and I could always hear his smile loud and clear, over the phone. He was always cheerful and ready to help. We’ve had very few problems.

Are there any areas they could improve?

They’re so good at what they do, that I expect them to grow. I just hope they don’t lose their personal touch. Their personability is their biggest strength.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer