Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Again, I’m a department of one, so as you can imagine, I’m very busy. What I really loved was that they are a relatively small shop, but very knowledgeable and experienced. I found a lot of value-add throughout the project where I would say, “I want to do this,” and they would say, “Well, you may not want to do that” or “You may not want to do it this way or that way.” They would come up with several different options for me or suggestions or reasons why maybe I shouldn’t do something, which was totally fine. I valued that.
They’re not located too far from us, so if we wanted to work on something in real time, the founder would just hop over, and we would sit together and work on something quickly, get it banged out, and it would be done. Whenever I had an ask, it was totally no problem. It was handled quickly and professionally, and I truly appreciated that. It was something that made my life a lot easier, and that’s something I value being that I’m managing so many different facets of marketing.
How did Web Design Boston perform from a project management standpoint?
Very well. They use Basecamp. It’s very easy to track conversations and different discussion threads using Basecamp. It’s easy to upload and share large files. It was a seamless experience. If I gave them a task or we had a deadline, I didn’t have to worry. It was always handled promptly and on time, and everyone knew at all times what was going on with the project.
What did you find most impressive about Web Design Boston?
I appreciate everything that they did; it was a close, personal touch. I had the most experienced person there working on our behalf, working with me closely. For the expertise that I got and innovative thinking, I think the price was low compared to what I have paid in the past for implementations and project management that weren’t nearly as pleasant. I’ve worked on a lot of sites before with vendors, and it’s just been a nightmare. I just found working with these folks is a pleasure from their expertise to their demeanor to their project management and their results. We get a lot of positive feedback on our website, so I look forward to working with them for a long time to come.
Are there any areas Web Design Boston could improve?
Honestly, I can’t think of anything at this stage. I’m not such an easy customer to please, so that’s saying something.