Accelerating Business Outcomes

5.0
2 reviews

On 3 March 2016, Virtusa Corporation acquired a majority interest in Polaris Consulting & Services Limited. VirtusaPolaris, our new market-facing brand, represents the combined strengths of Virtusa and Polaris, including our strong software engineering heritage, deep domain expertise and focus on applying innovation to solving critical core business issues for clients. Having successfully completed the integration, we are now moving to the parent brand of Virtusa.

 
$1,000+
 
< $25 / hr
 
1,000 - 9,999
 Founded
1993
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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Chennai, India
headquarters
  • No. 244, Carex Building, Anna Salai,
    Chennai 600006
    India
    91.44.2852.4154
other locations
  • 2000 West Park Drive,
    Westborough, MA 01581
    United States
    1.508.389.7300
  • 370 Lexington Ave, 16th Floor, Suite 1600,
    New York, NY 10017
    United States
    1.646.568.7947
  • Hyderabad 500003
    India
  • Sri Lanka
  • London 56273
    United Kingdom
  • Kalyan 421002
    India
  • Gurgaon 110038
    India
  • Mumbai 230532
    India
  • Bangalore 530068
    India

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Web Design
  • IT Strategy Consulting
  • Non-Voice BPO/Back Office Services
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Industry focus
  • Financial services
  • Health Care & Medical
  • Education
Voice/Call Center Services
BPO Focus

Reviews

5.0
2 reviews
Sort by

Answering Service for Business Firm

"This is a dependable telephony system and it's reliability is excellent. We haven’t encountered any downtime. "

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
1997 - Ongoing
The Reviewer
 
201-500 Employees
 
Fort Worth, Texas
IT Manager, Business Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

My company provides patron account services upon request.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

400 inbound calls per day

What challenge were you trying to address with the service provider?

To assist patrons with ease of use and confidentiality, as they render information regarding the patron accounts.

SOLUTION

What was the scope of the service provider's involvement?

Patron account updates, reports, and a list of patron accounts that are flagged for attention.

Could you describe the pricing structure and how they billed you?

Polaris' pricing structure is annual payment for maintenance and support.

How did you come to work with this service provider?

Our company submitted a bid offer from companies that wanted to provide the service.

How would you assess the service provider for answering calls, customer service, and communication?

Polaris' ability to answer calls properly is excellent. The telephony is completely automated.

How much time, in hours, does this service provider save you each month?

Polaris saves our company a lot of time and salary savings. The telephony system is totally automated and it dials out 600 calls and receives 400 calls a day.

How much money does this service provider save you each month?

N/A.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

This is a dependable telephony system and it's reliability is excellent. We haven’t encountered any downtime.

What are the service provider's strengths?

It's strength is reliability.

How can the service provider improve?

I don't have suggestions.

How long has your company been working with this service provider?

We’ve been using the service for the past 20 years.

How much money do you spend annually with this service provider?

We spend $10,000 to $49,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Automated Calling Service & Patron Support for Business Firm

"This is a dependable telephony system and its reliability is excellent."

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
1997 - Ongoing
The Reviewer
 
201-500 Employees
 
Fort Worth, Texas
IT Manager, Business Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

My company provides patron account services upon request.

How many inbound calls did your company handle every day?

400 inbound calls per day.

What challenge were you trying to address with the service provider?

To assist patrons with ease of use and confidentiality, as they render information regarding the patron accounts.

SOLUTION

What was the scope of the service provider's involvement?

Patron account updates, reports, and a list of patron accounts that are flagged for attention.

Could you describe the pricing structure and how they billed you?

Their pricing structure involves an annual payment for maintenance and support.

How did you come to work with this service provider?

Our company submitted a bid offer from companies that wanted to provide the service.

How would you assess the service provider for answering calls, customer service, and communication?

Their ability to answer calls properly is excellent. The telephony is completely automated.

How much time and money does this service provider save you each month?

They save our company a lot of time and salary savings. The telephony system is totally automated and it dials out 600 calls and receives 400 calls a day.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

This is a dependable telephony system and its reliability is excellent. We haven't encountered any downtime.

What are the service provider's strengths?

A strength is their reliability.

What areas can the service provider improve?

I don't have suggestions.

How long has your company been working with this service provider?

We've been using the service for the past 20 years.

How much money do you spend annually with this service provider?

We spend $10,000 to $49,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
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