What evidence can you share that demonstrates the impact of the engagement?
We have interested clients based in Australia, Ireland, New Zealand, and France. When we started this process, we weren’t expecting to internationalize so quickly. Based on extensive testing, the quality is flawless. We rarely see bugs over rounds of feature and layout changes.
Many clinics use outdated on-premise systems with rigid databases like ones from the 90’s. When we show our cloud system’s cutting-edge interface, people are blown away. They’re especially impressed with the tablet e-signature function. Our product streamlines tasks that usually require piles of paperwork, meetings, conversations, and mistakes into an intuitive and attractive workflow process.
How did Vimanet perform from a project management standpoint?
They have been pretty good. We have thrown a few curveballs at them through the project because what we thought we wanted and what we ended up with is a bit different. We have had to manage that change process and scope creep on both sides. Their flexibility and ability to adapt are very high, and they are very good at delivering code on time as well.
We communicate through a combination of face-to-face and remotely. Email doesn’t work as effectively for what we’re doing. For testing, we actually record videos. We can highlight issues on the screen as we discuss what needs to be changed.
They have started sending videos back to us as well. Screen recording helps explain and archive queries. Our weekly Skype calls usually focus on prioritization and updates on progress within sprints. We use Microsoft Visual Studio to manage all the requests, bugs, tweaks, and new bits of development which is shared between myself and the development team. I am heading to Poland next week where we will do a run through the latest developments of the product and also map out the next big bits of work that need to be done.
What did you find most impressive about them?
I always can expect strong quality code from Vimanet. From day one, the quality of Vimanet’s code has been strong. I go to them with feedback, problems, or challenges, and occasionally ideas for improvement. Rather than just taking that at face value, they look at the big picture and challenge us to achieve even better results.
Sometimes, they’ve come up with much better solutions to problems than we even expected. Beyond writing the code, they want to actively get involved in understanding our business in and goals. Recognizing time and budget constraints, they turn work around quickly. I’m delighted with their work and collaboration style.
Do you have any advice for potential customers?
Be completely open, honest, and transparent about what you are trying to achieve. Be completely upfront and treat it as a partnership rather than a supplier/customer relationship. You’ll get more value and collaborate much more smoothly. It’s easy to pick up the phone or have a Skype chat with them. They’re good and honorable people that feel like an extended part of my business, which is what most comparable clients want.