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the project
Web, Mobile App & Custom Software Dev for Financial Company
"We’re impressed with Up2Date’s flexibility — they’re always willing to adapt to our needs."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a manager at a financial institution.
What challenge were you trying to address with Up2Date?
We needed help with the development of our internal platforms.
What was the scope of their involvement?
Up2Date provides development support and technical implementations for us. They develop web platforms and mobile apps; they usually build them from scratch based on our idea, IT environment, and initial inputs. We have our own data centers, and we mostly deploy solutions on our own infrastructure. We also provide them with a detailed list of specifications for each requirement. Key technologies being used are Elasticsearch and Kibana. Their team provides maintenance support as well.
What is the team composition?
We work with 7–8 people from their side, including developers and testers, and a business analyst.
How did you come to work with Up2Date?
We found Up2Date through a Google advertisement. We decided to work with them based on their in-depth knowledge of the latest technologies.
How much have you invested with them?
We’ve spent $500,000.
What is the status of this engagement?
We started working together in June 2015, and it’s still an ongoing collaboration.
What evidence can you share that demonstrates the impact of the engagement?
Everything has been delivered on time and according to our specifications; the platforms they’ve built are all easy to use.
How did Up2Date perform from a project management standpoint?
They’re always accessible and willing to help us work through any bugs or issues. We communicate in person and virtually.
What did you find most impressive about them?
We’re impressed with Up2Date’s flexibility — they’re always willing to adapt to our needs. They’re also proactive, intuitive, and easy to work with.
Are there any areas they could improve?
Their communication in writing can be improved. They’re a small company and not used to using complex words.
Do you have any advice for potential customers?
Have one-on-one calls with them and engage in workshops. Also, clearly set your expectations for each requirement.
To the client’s delight, all of the deliverables have been delivered on time and according to specifications. Up2Date is easy to work with — they provide consistent support and work flexibly in terms of accommodating sudden requests or queries. The team is also communicative and accessible.