Software Solutions for e-business and e-commerce

For over 20 years, Unity Group has been perfecting the delivery of IT services and technology solutions to meet the changing needs of medium and large-sized B2B and B2C companies in Poland and abroad. We work with international market leaders including Volkswagen, Hyundai or IKEA.
 

UNITY GROUP IN NUMBERS:

+500 client success stories

+100 active clients globally

+30% growth rate

+20 years on the market

+250 experts on board.

We provide solutions in four key areas:

Customer – e-commerce platforms and self-service portals for improved customer engagement

Operations – from product content, pricing, inventory and order management to automation of essential operations for day to day business efficiency

Data – business intelligence and data management solutions are essential components for any modern data-driven business

Core - systems integration services and IT architecture that power your business

TECHNOLOGIES:

Magento, Kentico, Spryker, Pimcore, MuleSoft, WSO2, Apache Camel, React, React Native, Java, JavaScript, Microsoft.Net, PHP, Symfony, PWA, AWS and more.

 
$25,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
1997
Show all +
Wrocław, Poland
headquarters
other locations

Portfolio

Key clients: 

Leroy Merlin, PPG Industries, Baxter, Volkswagen, Tesco, Auchan, Carrefour, ING Securities, Deutsche Bank, Swiss Re, Credit Agricole, Peugeot, Merck, TUI,  Allianz, Santander, PPG Industries, Lesara, SiG.

Archicom is one of the largest real estate developers in Poland. For over 30 years, Archicom has already completed over 150 developments, including residential and office buildings as well as hotels. As for 2017, the developer had sold over 1.400 business premises and handled over 924 apartments to its clients.  

The challenge:  

Archicom sought the way to ease access to

information for Archicom clients and automate their internal processes. An advanced solution was needed – hence the choice of Kentico EMS.   

Our solution:  

Unity Group recommended the creation of an eCare panel, called Client’s Panel. It improved after-sales service and delivered the highest possible standards of customer service assistance.  

The integration of Archicom’s systems allowed the integration of the company’s CRM and the rest of the infrastructure with the Client’s Panel. The implementation of a FAQ segment resulted in a significant reduction of the number of frequently asked questions and the need to contact clients directly by Archicom representatives.  

SIG Image

SIG

SIG is an international supplier of insulation, roofing and other construction products.

The Challenge:

SIG Poland sought ways to standardize and streamline its B2B customer service and contractor relations processes. The solution had to integrate with SIG’s existing architecture.

Our Solution:

Sig.pl is a custom B2B e-commerce platform built using PHP and

PosgreSQL database. Tailored to the construction industry needs, it allows 24/7 access to product information & support and facilitates operation of over 50 branches and a few hundred sales executives serving SIG clients in Poland.

The ERP integration was achieved with Mulesoft Anypoint Platform, enabling a data flow between a range of apps, incl. PIM, sales & discount contracts, custom price lists or a warehouse & in-store stock availability solution.

The platform lays the foundation for further development of sales processes.

Volkswagen Group Polska Image

Volkswagen Group Polska

VGP is one of automotive leaders in Poland. It imports, sells & distributes new cars, spare parts, and accessories for Volkswagen, Audi, ŠKODA, SEAT, and Porsche.

The Challenge:

VGP required a scalable and secure system to streamline its key business processes taking place at the intersection of producers, importers and dealers for all of its brands.

Our

solution:

Unity Group recommended swapping the existing P2P connections for Mulesoft Anypoint Platform.

Mule ESB Enterprise was implemented together with Management Console and DataWeave. All integrations from VGP’s IT architecture were migrated to the ESB, while all data got standardized.

ESB now streamlines communication between all its systems: internal repositories, SAP FI, AD and several external apps.

It helped to organize processes of adding new elements to the architecture, but also laid the ground for 3 new modules.

PPG Industries Image

PPG Industries

PPG Industries is a Fortune 500 company and a global supplier of paints, coatings, and specialty materials.

The Challenge:

PPG Industries sought ways to improve its offer in digital channels across different European markets. The company also looked for custom tools for its support team to better respond to customer queries in real-time.

Our solution:

Unity Group

delivered a total of 11 projects:

8 websites for a range of PPG brands in Spain, Portugal, Denmark, and Sweden. All websites are based on Kentico CMS and placed on Azure for improved performance.

2 web apps – iPlaner for Gori.dk and Dekoral - allowing users to plan their house painting activities, create checklists, as well as order paints and necessary tools.

1 iOS app allowing PPG clients to make video calls requesting advice on their current renovation works, so company consultants can recommend the right methods or tools.

Lesara GmbH Image

Lesara GmbH

 Lesara GmbH is an agile retail pioneer and a well-established online clothes store operating in 24 countries, with over 4 mln users shopping for almost 100,000 products every month.

The Challenge:

Lesara relies on big data to predict consumer needs, manage production cycles and deliver faster turnarounds on emerging styles. Without a full team of its own, the startup required a tech partner to

streamline their web apps development and organizational growth.

Our Solution:

Unity Group remote development team has accelerated delivery of Lesara’s multiple apps projects using some of the most recent versions of PHP, Symfony, NGINX, FPM, MySQL, Redis, and RabbitMQ.

The startup now maintains a total of approx. 30 different apps, with our engineers working on the solutions alongside the Berlin-based developers. Lesara continues experiencing exponential growth and expanded to 4 new markets in 2017.

Leroy Merlin Image

Leroy Merlin

Leroy Merlin is one of the key home improvement & gardening retailers in Poland.

The Challenge:
Leroy Merlin sought ways to improve presentation of its product range in digital channels, but also incorporate strategies to increase sales and optimize its customer experience.

Our Solution:

A pair of corresponding custom e-commerce & m-commerce platforms was

designed adhering to the highest UX standards. Apart from the store, both versions come with a vast library of product advice and video tutorials on home repairs and gardening.

The website delivers optimized, seamless customer experience with cross-channel features, such as the in-store inventory checker or the Click & Collect option. The integrated recommendation engine enabled cross- and upselling, which in turn increased the overall store revenue and the average basket value.

RTV Euro AGD Image

RTV Euro AGD

RTV Euro AGD is one of the key consumer & household electronics retailers in Poland.  

The Challenge: 

RTV Euro AGD sought new channels of sales and customer support. It required a platform that would integrate with their existing systems and exchange order information with a chain of over 210 brick-and-mortar stores.  

Our Solution: 

Euro.com.pl is a custom

e-commerce platform. Fully integrated with systems, such as ERP, CRM and contact center, it enables omnichannel sales & customer care.  

The website comes with a robust multi-level product catalog, an extensive library of consumer advice and cross-channel ordering features, such as home delivery, instant stock reservation and ‘collect in store’ option. It also gives RTV Euro AGD the opportunity to create dedicated sub-stores for selected brands and product lines.  

Reviews

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Product Information Management for Chemical Distributor

"Their direct contact & fast problem solving along with their support in integrations was impressive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2019 - Ongoing
Project summary: 

A global chemical distributor hired Unity Group to improve product information management by enabling data collection from different sources.

The Reviewer
 
1,001-5,000 Employees
 
Wrocław, Poland
Ewelina Kwarciak
Global Project manager, Selena FM S.A.
 
Verified
The Review
Feedback summary: 

The company is unable to share any measurable data regarding the project at this time. But are nonetheless impressed with the performance of the Unity Group team throughout the partnership. They especially note the team's workflow and project management style that's keeping everyone on track.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm Project Manager respornible for development and implementation PIM class system. Selena Group is a global leader and distributor of construction chemicals and one of the four largest producers of polyurethane foam in the world.

Selena was founded in 1992 in Wrocław. At present 1800 employees around the world work for Selena Group. The Group’s product range includes foams, sealants, adhesives, waterproofing products, insulation systems, fastenings and complementary products.

The Group comprises 35 companies in 17 countries. The Group’s manufacturing plants are located in Poland, Brazil, South Korea, China, Romania, Turkey, Spain and Kazakhstan.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unity Group, and what were your goals?

Bottlenecks:

  • data are scattered in various applications/tools
  • lack of tool for efficient creation and management of technical documentation (TDS,repository for MSDS)
  • mistake and not standarized communcation about products
  • have to develop “patchwork” solution in house
  • more cost and more resources engaged
  • maintain current level of complexity

Goals: TO IMPROVE PRODUCT INFORMATION MANAGEMENT BY ENABLE COLLECTION DATA FROM DIFFERENT SOURCES AT ONE PLACE AND DELIVERY SOLUTION FOR :

  1. CONSOLIDATION, STANDARISATION, AGGREGATION, ORGANIZATION DATA
  2. ENSURE DELIVERY CONSISTENT AND VERIFIED CONTENT TO OUR COMPANIES AS WELL AS SELECTED EXTERNAL PLATFORMS/ WEBSITES / CUSTOMERS (by CONTROL & ADMINISTRATION ON EACH LEVEL OF PROCESSING)
  3. LOAD ALL REQUIRED DATA BASED ON PROCESSING PATH (FORMULA-MASTER PRODUCTS-PRODUCTS-AX INDEX) BASED ON BUSINESS PRIORITIES AND VERIFIED DATA AND RUN DAILY JOB ON PIM (DIVISIONS, COMPANIES, PLAB)
SOLUTION

How did you select Unity Group and what were the deciding factors?

RFQ. We want to work with specialist in that area and big Company.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

  1. Customization of tool during sptints according to pre implenentation analysis & backlog
  2. Craeting product level 1 (core product inforation) & product card & generator
  3. Craeting product level 2 (marketing inforation) & marketing product card & generaator
  4. Integration with LIMS
  5. Integration with ERP
  6. Integartion with B2B

How many people from the vendor's team worked with you, and what were their positions?

3 people from core team 10 people from other areas (technical documentation, R&D, Divisions, Local Comapnies, IT, Marketing, PLAB, B2B)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

not yet.

Describe their project management style, including communication tools and timelines.

  1. We communicated through JIRA and Teams, email
  2. Daily meeting with core team
  3. Weekly meeting with UNITY to cjheck progress
  4. Kick off meetings
  5. Trainings
  6. Tests with users

What did you find most impressive or unique about this company?

Their direct contact & fast problem solving along with their support in integrations was impressive.

Are there any areas for improvement or something they could have done differently?

no

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Spryker Implementation for Polish Online Pharmacy

"The whole implementation went very well, even though the goals were set very high."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2018 - 2020
Project summary: 

After evaluating a standing project plan for a large e-commerce company, Unity Group handled a Spryker implementation. They provided the company with advice and direction throughout the effort.

The Reviewer
 
201-500 Employees
 
Warsaw, Poland
E-Commerce Director, Polish Online Pharmacy
 
Verified
The Review
Feedback summary: 

Tackling difficult challenges and unfamiliar territory throughout the project, the team delivered on all agreed-upon timelines and functionality requirements. Since implementing the solution, sales and engagement with customers increased. Communication was frequent, making the effort seamless.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the e-commerce director for a large Polish online pharmacy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unity Group?

Unity Group implemented a third-party software for our e-commerce platform.

SOLUTION

What was the scope of their involvement?

They implemented the backend and frontend software for us. It was for an e-commerce site. From the very beginning, Unity Group helped us to judge the quality of our project plan. We asked them to estimate how well the software would fit our needs.

That was the starting point of our project together. They agreed that it was a good choice and got to work on the implementation.

What is the team composition?

We worked with a team of developers, a project manager, and other technical employees. There were probably around 10–12 people.

How did you come to work with Unity Group?

I wasn’t the one who found them, so I am not sure how we connected. I thought they would work well with us because of their experience. They have a strong brand.

What is the status of this engagement?

We started around August 2018, and we just wrapped up in August 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We look at the site performance, sales, and pretty much all the e-commerce KPIs that we can. After the implementation, the business performance metrics were strong.

How did Unity Group perform from a project management standpoint?

It was very organized, and we had very good communication. Together with them, we managed difficult situations very well. I'm very satisfied with this type of project management.

What did you find most impressive about them?

I wouldn’t say there was one part of the project that was better than another. Overall, the whole implementation went very well, even though the goals were set very high.

Are there any areas they could improve?

Neither of us was familiar with the software, but they did quite well with challenges.

Do you have any advice for potential customers?

Building trust between teams is crucial. Make sure your goals align in these kinds of technical efforts.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Creation for Commercial Insurance Firm

“They ask the right questions, which helps ensure a quality product is created.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Aug. 2018 - Ongoing
Project summary: 

Unity Group handles custom software development efforts for a commercial insurance firm. They built a solution that caters to the partner's industry and is specific to their systems and processes.

The Reviewer
 
1,001-5,000 Employees
 
Kansas City, Missouri
Senior VP of IT, Commercial Insurance Firm
 
Verified
The Review
Feedback summary: 

The partner is happy with the high quality of the deliverables. Unity Group is meeting expectations by producing the right products and doing so in a timely manner. They're communicative and implement an effective project management style. Providing input is a hallmark of their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior vice president of IT for a commercial insurance firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UNITY Group?

We wanted to create a software to help us seamlessly integrate our external partners and were looking for an experienced vendor to help create the infrastructure.

SOLUTION

What was the scope of their involvement?

Unity Group created a custom piece of software that’s specific to our systems and processes as well as caters to our industry. They built the infrastructure, ensuring the right processes were there and that DevOps and testing were in place. Their team also created an MVP. It allows us to integrate with our brokers and other partners, sharing information quickly and easily. There is also quicker turnaround time.

What is the team composition?

The team is made up of technical architects, varying in levels of experience.

How did you come to work with UNITY Group?

I heard of them through word of mouth. We started working together on a small scale to ensure they could do the work we needed. They had what I was looking for and the workload has advanced.

How much have you invested with them?

We’ve invested close to $1,000,000.

What is the status of this engagement?

We started working together in Q3 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re building the right product, it is high quality, and they do it in a timely manner. Those are the three key parameters I use to measure their success, and they’re meeting them.

How did UNITY Group perform from a project management standpoint?

We handle this internally and communicate via Microsoft Azure.

What did you find most impressive about them?

They ask the right questions, which helps ensure a quality product is created.

Are there any areas they could improve?

Regular communication and structure would be helpful for them and their clients.

Do you have any advice for potential customers?

They’re a good partner if you value quality work as well as input from them. I’m not sure how big they can scale.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Hybrid Web App Development for DIY Retailer

"UNITY Group takes ownership of their work, treating our platform as their own."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2013 - Ongoing
Project summary: 

A DIY product and solution retailer hired UNITY Group to deliver a web application. Using React Native, the team built an e-commerce platform. They manage all web and mobile apps as well as content.

The Reviewer
 
10,001+ Employees
 
Warsaw, Poland
Project Manager, DIY Product & Solution Retailer
 
Verified
The Review
Feedback summary: 

Internal stakeholders are impressed with UNITY Group’s contributions, which have led to a marked increase in revenue, with the company earning in one month more than in all of a previous year. Customers can expect a well-managed, communicative, and collaborative partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager for a DIY (do-it-yourself) product & solution retailer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UNITY Group?

We were looking to do something different, and develop a web application using hybrid technology.

SOLUTION

What was the scope of their involvement?

They handle all our web applications, including content and backend. They also handle our mobile applications.

They developed the web app in React Native. It is an e-commerce platform. 

What is the team composition?

The team has been as large as 25 people at times, including project managers, frontend developers, and backend developers. 

How did you come to work with UNITY Group? 

UNITY Group they were working with the company before I came on board.

What is the status of this engagement?

We began working together around January 2013, and it is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They have helped us consistently grow the platform. They are always able to translate our new and different ideas into a product. In April 2020, we did more revenue than we did in 2018 in its entirety.

How did UNITY Group perform from a project management standpoint?

They do well with management. We communicate via phone, Redmine, and Slack. 

What did you find most impressive about them?

They take ownership of their work, treating the platform as their own. They offer suggestions, improvements, guidance when they think we are heading in the wrong direction, and really do their best to see us succeed. 

Are there any areas they could improve?

The price could be lower.

Do you have any advice for potential customers?

Be honest about your needs. They will ask questions, and find the solutions that are best for you.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Solutions for Freight Wagon Leasing Firm

"Everything improved once we started the collaboration with UNITY."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Aug. 2018 - Ongoing
Project summary: 

UNITY was hired by a railway freight car leasing company for their IT services. The team supports and maintains the web software and other tools they originally implemented.

The Reviewer
 
51 - 200 Employees
 
Warsaw, Poland
Hubert Gołębiowski
IT Project Manager, GATX Rail Europe
 
Verified
The Review
Feedback summary: 

Time and again, UNITY has proven to be an effective partner. Internal stakeholders are impressed with the timeliness and quality of their delivery, as well as with the team’s professionalism, reliability, and trustworthiness. Customers can expect an impactful engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a railway freight car leasing company. We mostly own tank wagons used for transporting dangerous goods, and we lease them to petrochemical companies. We have 25,000 wagons in Europe, in France, Germany, and Poland. Our mother company is located in the US and has around 100,000 wagons, and we also have entities in India, Russia, and Mexico.

When we started working with UNITY, I was a project manager responsible for implementing some data exchange tools, specifically web services, as well as collaboration portals for exchanging data with maintenance workshops for our wagons. I’m currently the product owner for the suite of products delivered by UNITY.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UNITY Group?

They’ve delivered IT services to our European entities.

SOLUTION

What was the scope of their involvement?

Everything we have in Europe is integrated into the same IT tools, which are supported by UNITY.

We started with a small proof-of-concept project with them, which was successful. We continued with a full implementation of the web software, and we’re still enlarging the software. UNITY is also responsible for the maintenance of the software.

We had other projects with them after that, including the development of a collaboration software for service centers. We launched a tender for the development and chose UNITY once again. This was a larger project that cost a few hundred thousand euros.

What is the team composition?

I’ve worked directly with their project manager and with the leader of the business analysis team, and I initially served as the project manager from our side. When I became product owner, we also involved a system architect in the daily collaboration with me, for reporting and deciding on what the system should look like in the feature.

How did you come to work with UNITY Group?

I searched Google for enterprise service bus suppliers in Poland, where I was located.

How much have you invested with them?

The cost so far is between €500,000–€600,000 (approximately $570,000–$685,000 USD).

What is the status of this engagement?

We started working with UNITY around August 2018, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

UNITY started as a small partner for us, delivering one quick integration. After two years, they’ve become one of our most strategic providers in Europe. We’d had some very bad experience with some IT projects in terms of delivering on time and on budget, which is why the US supervisors stepped in some years ago. Everything improved once we started the collaboration with UNITY. 

We started a project two years ago with another company, for customizing a Microsoft platform to our needs. We weren’t satisfied with that company, so UNITY is taking over this project now. We can always count on them, and they always deliver on time and with good quality.

How did UNITY Group perform from a project management standpoint?

We’re satisfied with their agile development methodology. UNITY quickly adjusted to our agile methodology, which is slightly different than market standards. We use more reporting and testing after each iteration. They quickly adjusted their Jira to our needs, and the reporting after each iteration was done in a way that we and our US supervisors preferred. I was happy to collaborate with UNITY, and I got the same feedback from our CIO in Chicago.

One of the good things about them is their transparency. I and the rest of the team on my side have access to UNITY’s Jira, where we can see the work registered by each developer and track estimates versus the actual work. I can monitor costs on a constant basis, and I can enter comments easily on tasks if something’s taking too long or there’s another issue. I can also see how much money was spent on a particular meeting and determine whether it was a worthy expense or not.

What did you find most impressive about them?

I visited their headquarters in Wroclaw, and I was impressed by how they’re organized internally between developers, business analysts, and testers. We have a small internal development team for our ERP, and UNITY’s way of working really opened our eyes on what development should look like in terms of merging process, branches, and deployment. Even though our internal team is small, we’ve integrated these approaches into our internal processes.

Are there any areas they could improve?

It could just be my impression, but we’ve faced some uncertain circumstances, and UNITY was less aggressive or didn’t take up the challenge. We’ve had incomplete requirements, and we assumed that UNITY would take the opportunity to develop something, but they refused because they were unsure about the requirements and it would’ve been too risky for them. I don’t know if this is something to bash, but it was the only situation where I was surprised and didn’t understand why they didn’t give it a shot. 

I’m really happy with them overall, and, even if there’s a situation where someone in the project isn’t delivering yet or we’re not happy with a personality in the group, they’ll react to it quickly. There’s nothing that was escalated highly and that I could mention as an issue.

Do you have any advice for future clients of theirs?

Collaborate with the business analysts and the project manager closely, and listen to their recommendations, especially the architects’. I believe that every project will be successful then. If the client supports the business analysts with the needed information, everything will be delivered on time.

5.0
Overall Score We’ve made UNITY our strategic partner, so I couldn’t rate them any less.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Development for B2B Cloud Platform

“We’ve had a professional experience with UNITY Group, and our product is excellent.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Nov. 2018 - Ongoing
Project summary: 

UNITY Group provides software development services for a B2B SaaS platform. Their work includes Java and AWS.

The Reviewer
 
1-10 Employees
 
Wroclaw, Poland
Artur Piekarczyk
Chairman of the Board, ONE Company
 
Verified
The Review
Feedback summary: 

UNITY Group’s work has been praised across the board. Customers can expect a capable team that’s well organized and produces high caliber service.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CIO of One Company. We’re developing a B2B SaaS platform for electrotechnical building plans.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UNITY Group?

They’ve helped us with software development.

SOLUTION

What was the scope of their involvement?

UNITY Group developed our SaaS platform based on our idea. My colleague and I came up with the idea, and we’re both scrum masters, but all technical skills are provided by UNITY Group. They’re our partner and right hand. They work in Java and AWS.

What is the team composition?

We’ve worked with 10 people from their team over the last one and a half years.

How much have you invested with them?

Our yearly budget is $1 million.

What is the status of this engagement?

We started working with UNITY Group in November 2018, and it’s ongoing. We have a long-term contract with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had a professional experience with UNITY Group, and our product is excellent. I’ve collaborated with many software houses over the last 20 years, and this was the first time I’ve been able to sleep well before changes. Everything is working well. UNITY Group is one of the best software houses in Poland.

How did UNITY Group perform from a project management standpoint?

We can get in touch with their top management and owners if we have any issues. From my point of view, their communication is perfect.

What did you find most impressive about them?

Communication is what sets them apart. They’re always ready to get in touch and help us if something goes wrong. We’ve worked together for one and a half years, and they’ve helped us from a strategic point of view.

With other providers, the start was good, but things got worse and worse. UNITY’s level of service has been consistent. Everyone’s remained engaged one and a half years later.

Are there any areas they could improve?

I felt that the work could’ve been faster at times, but they explained to me that the risk of reducing code quality was too high. Some small parts were slow from my point of view, but everything’s worked excellently in the end.

I can’t say what would happen if they worked faster, without doublechecking the work. Compared to others, they’re still excellent, but I still feel they could’ve done some things faster.

Do you have any advice for future clients of theirs?

The most important part is to create a good plan and agreement with UNITY. If the client knows what they want, the collaboration will be on a good level.

5.0
Overall Score I’ve worked with 11 software houses in Poland, and UNITY is one of two that I’d rate with a 5.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I think everything could be cheaper, but we’ve gotten good value for our money.
  • 5.0 Quality
    Service & deliverables
    They’re a top software house in Poland, and I think of them as my own employees.
  • 5.0 NPS
    Willing to refer

Custom Software Development for Polish IT Company

"UNITY Group offered a one-stop solution."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Dec. 2019
Project summary: 

UNITY Group developed a software solution for document generation and integrated it with the current system. The team used Java, PHP, and Python technologies in their development process.

The Reviewer
 
11-50 Employees
 
Warsaw, Poland
Pawel Badzyński
CEO , Sensi Labs sp. z o.o.
 
Verified
The Review
Feedback summary: 

As a result of UNITY Group's work, the client can process requests more efficiently. The project management was agile, and the team was communicative and knowledgable. UNITY Group stands out from competitors because of its transparency and the involvement of the CEO. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Sensi Labs is a company specializing in the development and maintenance of software solutions, as well as in the provision of maintenance services in the corporate sector. We offer services in building dedicated solutions, portals, applications and information architecture. I am the CEO of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UNITY Group?

In this case we hired Unity to help us in creation of crucial elements of developed software which is a part of bigger project for one of our customers. Generally Unity developers help us to develop software in Java/PHP/Python technologies.

What were your goals for this project?

We needed a system that was designed to meet our customer requirements. We required ability to work with distributed architecture and deep integration with customer systems.

SOLUTION

How did you select this vendor?

We have noticed during the previous cooperation with the CEO that Unity is a highly knowledgeable and effective team, so we chose them for our project. Initially, we set the timeframe and the system specification. Then, after presenting the costs, we started cooperation.

Describe the project and the services they provided in detail.

Project with Unity was a part of bigger project for our customer. We had to create, deploy and maintain distributed document generation tool. Unity' developers enrich our agile team and were responsible for end-to-end and continuous software delivery.

What was the team composition?

Unity developers were crucial part of our agile team. We also cooperated directly with CEO and we worked with five software developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Competence and knowledge of the Unity team helped us to work very efficiently and react very fast for requested changes. This and ability to work in flexible way provided high level service.

How was project management arranged and how effective was it?

The team was managed by us using agile methodology. We provided project manager, architect, analyst and testers. Unity provided developers. Customer provided Product Owner. We used Jira, GitLab, Teams and CI/CD tools. We communicated in English daily.

What did you find most impressive about this company?

Unity Group offered a one-stop solution. With a lot of companies, it is rare to get in touch with the CEO. Being able to talk to CEO directly and having a transparent dialogue with him separates them from other companies.

Are there any areas for improvement?

There is nothing that comes to my mind that needs improving. I am satisfied with how the entire process had been going.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Commercial Bank

“They stand out in terms of price, quality, and agile work.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2018 - Ongoing
Project summary: 

UNITY Group provides web development services, working on a new website with a Kentico CMS. It is integrated with a CRM, an e-recruiter, and a workflow system, and is built in the .NET framework with an SQL Server.

The Reviewer
 
501-1000 Employees
 
Warsaw, Poland
Artur Kiełbowicz
Project Manager, Nest Bank
 
Verified
The Review
Feedback summary: 

The finished website recently launched and required only minor fixes or technical changes, which were completed promptly and professionally. The team has a smooth workflow, good communication, and high-quality developers and testers who ensure their end products are excellent quality.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Nest Bank is headquartered in Warsaw, Poland, and we have locations in Gdansk. We provide quick loans to private customers and small entrepreneurs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UNITY Group?

I hired them for a CMS implementation project, requiring work on a website.

SOLUTION

What was the scope of their involvement?

They created a new website for using the Kentico CMS. It has integrations with other systems, including a CRM, a workflow system, and an e-recruiter for HR. We had a different company create UX screens and designs for those screens, then they created the website from scratch.

The technologies used include the .NET framework, SQL Server 2016, and Kentico. Our site has more than 150 pages, more than 40 screen types overall, and 20 screen types for mobile. We also gave them our design guidebook, which listed the colors and fonts that are and aren’t okay to use. They acted as content manager, developer, tester, and integrator.

There’s a custom application for video verification. Users can set up new bank accounts via video verification and can connect with us through their laptop cameras, scan IDs, and anything that’s required.

What is the team composition?

I don’t know how many people were used exactly, but it was more than 10.

How did you come to work with UNITY Group?

I went to the Kentico website after deciding it was a good solution and found 11 partners in Poland. I chose the best two, created an RFP, and made a choice between them.

How much have you invested with them?

It was around €120,000 (approximately $134,050 USD).

What is the status of this engagement?

We started working with them in September 2018, and we’re still working with them. The website was launched in April 2019, and we’ll need some stabilization time.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We launched the website into production one month before the deadline, which isn’t typical for IT projects. The quality is very good, and the only issues we’ve encountered are typos, incorrect documents, and so on. Those are typical human errors, not technical ones. All the technical issues on the site were resolved during the first day after its launch. For me, it was a very good result and I’m very satisfied, as is our bank. We’ll recommend them as a solution partner. We like their flexibility and responsibility for the work.

How did UNITY Group perform from a project management standpoint?

The whole project was managed in the agile methodology. They have their own project manager, who was my partner there. Our product owner and I had daily standups with their team. We could discuss any issues on a daily basis.

What did you find most impressive about them?

They stand out in terms of price, quality, and agile work. Compared to our other partners, they were 20–30% cheaper. They also prefer the agile methodology, which is ideal for this type of project, and they provided multiple suggestions for improvements.

Every set of functionalities was tested by three testers, and the quality was very good. We worked in a single Jira instance, so we had access to those results. Everything was transparent, from the backlog to test issues and open tasks.

Are there any areas they could improve?

I don’t see any improvement points for them. If we have an issue, we can call them anytime and they have a resolution within hours.

Do you have any advice for future clients of theirs?

We had a fixed-price, agile arrangement. For our next engagement, I would go for time and materials. Now that I can see all their work in Jira, there’s no reason to work in a different way.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered one month early.
  • 4.5 Cost
    Value / within estimates
    The cost was on par with other vendors or higher, and they had good value.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I highly recommend them.

CRM Customization for Real Estate Development Company

"UNITY Group is a partner that we can trust."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
July 2017 - Ongoing
Project summary: 

UNITY Group created a customer portal to be used as a sales tool, a helpdesk, and more. They also merged the portal with another CRM software, customized several features, and provide website support.

The Reviewer
 
11-50 Employees
 
Warsaw, Poland
Director of Marketing, Real Estate Development Group
 
Verified
The Review
Feedback summary: 

While the platform hasn’t launched yet, UNITY Group’s work has greatly contributed to improving the company’s customer service. Their industry knowledge, problem-solving approach, and desire to provide the best solutions for complex situations makes them a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a real estate developer responsible for residential and commercial buildings. I’ve been the director of the company’s marketing department for five years. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UNITY Group?

We wanted to provide our clients with a customer panel as a tool for creating a high-level service. It would be used for contacting us, ordering financial and other documents, and provide aftersales services. We also wanted to use it for recording changes in projects and to help clients solve problems with their homes or offices.

SOLUTION

What was the scope of their involvement?

UNITY Group developed a customer portal for us. We bought a Kentico license and customized it with multiple options specific to our niche. UNITY Group had to provide some solutions that weren’t available on the platform. 

It integrates with our Microsoft CRM and with a smaller tool. It’s a kind of customer portal which provides access to documents and project information, so it’s both a sales tool and a helpdesk. 

We collaborated with UNITY Group and another partner to design this tool. They’ve also worked on changes to our website. 

What is the team composition?

We mainly worked with three people from their team and expanded it when we needed additional services like copywriting. 

How did you come to work with UNITY Group?

We got a recommendation from another company in our market which had worked with them before. 

How much have you invested with them?

The project cost was above 500,000 Polish Zloty (approximately $131,410 USD).

What is the status of this engagement?

We started working with UNITY Group in July 2017, and the collaboration is ongoing. The project will be finished within a few months. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s been a successful collaboration and many business goals were achieved. Our customer service is at a higher level now. 

How did UNITY Group perform from a project management standpoint?

We’ve had some challenges with the team, but we’re generally pleased with the collaboration. Their project manager was helpful and had extensive knowledge about our market and its challenges. He helped us solve multiple problems in our process. 

What did you find most impressive about them?

UNITY Group is a partner that we can trust. They try to learn as much as possible about the customer and provide the most stable solutions to the business. 

We weren’t the easiest customer for UNITY Group given that we were using an older CRM. The challenge was to find a solution for joining these two tools and come up with something that was useful and not too expensive. We didn’t have such high-level IT solutions in our company, which made things challenging. Their ability to deliver within these restrictions was the biggest advantage of working with UNITY Group. 

Are there any areas they could improve?

We had problems with calculations at times. We didn’t know why the price was so high and why some steps took so long, but we were able to clear things up after a discussion. In my opinion, it should’ve been clear from the very beginning. This is an area where UNITY Group can improve in the future, but the collaboration was generally okay.

Do you have any advice for future clients of theirs?

They have knowledge about different businesses and can give advice on different approaches.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were always on time and delivered according to plan.
  • 4.0 Cost
    Value / within estimates
    We had problems understanding the cost calculations at times.
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Software Development for Consulting Company

“They were very eager to discuss the project with us, and wanted to create something great together.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
 
March 2018 - Dec. 2018
Project summary: 

UNITY Group helped develop a self-service SaaS platform using ASP.NET technology. They helped program the system’s user interface and database.

The Reviewer
 
1-10 Employees
 
Finland
Juha Möttönen
Product Owner, Mainio
 
Verified
The Review
Feedback summary: 

Working efficiently and professionally, UNITY Group completed their work before a tight deadline. The team was communicative and diligent, showing a strong commitment to the project.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the product owner of Mainio. We’re a consulting organization, and we’re creating a self-service SaaS platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UNITY Group?

We needed to build an MVP version of the SaaS platform in a set timeframe. We didn’t have any in-house resources available to work on the project, so we needed to outsource the development.

SOLUTION

What was the scope of their involvement?

UNITY Group took care of multiple technical tasks. They worked with ASP.NET technology to build the framework, and they programmed parts of the solution’s user interface and the relational database.

What is the team composition?

We worked with about six people from UNITY Group.

How did you come to work with UNITY Group?

A mutual friend referred us to them. We considered a few other vendors, but UNITY Group was the only one to offer full-service development assistance.

How much have you invested with them?

We spent around €200,000 Euro (approximately $229,000 USD) on this project.

What is the status of this engagement?

We worked together from March–December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

This was a huge project for us, and we had a very tight deadline. UNITY Group welcomed the challenge and worked professionally from start to finish.

How did UNITY Group perform from a project management standpoint?

They managed the project well. We followed the scrum methodology and tracked any issues as we moved through each task. We used Skype for most of our communication.

What did you find most impressive about them?

I’m most impressed by their approach and work ethic. They were very eager to discuss the project with us and wanted to create something great together.

Are there any areas they could improve?

No, we succeeded in what we were trying to do.

Any advice for potential customers?

Clients should discuss skills and availability requirements with UNITY Group at the start of the project.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer