What evidence can you share that demonstrates the impact of the engagement?
Honestly, metrics are difficult. For us as a business, the most important metric is return on investment, profit margin, etc. It’s hard to measure the part UNITY played, but we did achieve our annual goal of turnover for this year last month. It has been a good experience.
It’s also hard to measure technological experience because technology changes so fast—someone with two years of experience can be equivalent to someone with 10 years of experience because the 10-year-old technology is outdated. This is important from a business perspective.
A vendor’s understanding of how business works and different business models is quite important to me. Competency in B2C and B2B also helps.
How did UNITY Group perform from a project management standpoint?
As far as budget goes, everything worked out okay, in part because we negotiated an agreement where, even if they went over the budget, there was a cap on our cost regardless of extra hours. So going over budget wasn’t an issue for me.
As for timing, we did two-week sprints—we’re doing the Scrum methodology— and usually, those parts were finished on-time. Sometimes they go over, but sometimes that’s due to our changes. It’s hard for me to make a judgment on this, because we’re making some changes to the initial task descriptions, which in turn makes the time management harder.
We have the whole project laid out in JIRA. And we have direct contact via phone, Skype, etc., but JIRA is our main project management tool.
What did you find most impressive about them?
That’s a hard question. From my perspective, it’s their business focus that makes them a nice partner to work with. They understand the requirements of omnichannel technology. They see technology as serving business, rather than business models needing to change because of technology. That’s something I appreciate.
Are there any areas they could improve?
Of course, everyone could do things better in the future, even me. I can't think of anything specific for UNITY Group.
In Poland, the IT labor market for the last few years has put pressure on salaries, because the demand for personnel is so high. This doesn’t reflect on them, but we talk from time to time about the cost of next steps.