Software Solutions for e-business and e-commerce

Unity Group offers agile software development and IT team leasing services. We deliver complete turn-keyIT projects and provide skilled resources to more than 200 clients all around Europe. We specialise in popular open-source as well as enterprise technologies and frameworks. Our main fields of experience are omnichannel and e-commerce solutions, intranet/CMS portals and integration platforms.

 
$25,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
1997
Show all +
Wroclaw, Poland
headquarters
other locations
  • Conrada 55B
    Krakow, ML 31-357
    Poland

Portfolio

Key clients: 

Leroy Merlin, PPG Industries, Baxter, Volkswagen, Tesco, Auchan, Carrefour, ING Securities, Deutsche Bank, Swiss Re, Credit Agricole, Peugeot, Merck, TUI,  Allianz, Santander, PPG Industries, Lesara, SiG.

SIG

SIG is an international supplier of insulation, roofing and other construction products.

The Challenge:

SIG Poland sought ways to standardize and streamline its B2B customer service and contractor relations processes. The solution had to integrate with SIG’s existing architecture.

Our Solution:

Sig.pl is a custom B2B e-commerce platform built using PHP and PosgreSQL database. Tailored to the construction industry needs, it allows 24/7 access to product information & support and facilitates operation of over 50 branches and a few hundred sales executives serving SIG clients in Poland.

The ERP integration was achieved with Mulesoft Anypoint Platform, enabling a data flow between a range of apps, incl. PIM, sales & discount contracts, custom price lists or a warehouse & in-store stock availability solution.

The platform lays the foundation for further development of sales processes.

Volkswagen Group Polska

VGP is one of automotive leaders in Poland. It imports, sells & distributes new cars, spare parts, and accessories for Volkswagen, Audi, ŠKODA, SEAT, and Porsche.

The Challenge:

VGP required a scalable and secure system to streamline its key business processes taking place at the intersection of producers, importers and dealers for all of its brands.

Our solution:

Unity Group recommended swapping the existing P2P connections for Mulesoft Anypoint Platform.

Mule ESB Enterprise was implemented together with Management Console and DataWeave. All integrations from VGP’s IT architecture were migrated to the ESB, while all data got standardized.

ESB now streamlines communication between all its systems: internal repositories, SAP FI, AD and several external apps.

It helped to organize processes of adding new elements to the architecture, but also laid the ground for 3 new modules.

PPG Industries

PPG Industries is a Fortune 500 company and a global supplier of paints, coatings, and specialty materials.

The Challenge:

PPG Industries sought ways to improve its offer in digital channels across different European markets. The company also looked for custom tools for its support team to better respond to customer queries in real-time.

Our solution:

Unity Group delivered a total of 11 projects:

8 websites for a range of PPG brands in Spain, Portugal, Denmark, and Sweden. All websites are based on Kentico CMS and placed on Azure for improved performance.

2 web apps – iPlaner for Gori.dk and Dekoral - allowing users to plan their house painting activities, create checklists, as well as order paints and necessary tools.

1 iOS app allowing PPG clients to make video calls requesting advice on their current renovation works, so company consultants can recommend the right methods or tools.

Lesara GmbH

 Lesara GmbH is an agile retail pioneer and a well-established online clothes store operating in 24 countries, with over 4 mln users shopping for almost 100,000 products every month.

The Challenge:

Lesara relies on big data to predict consumer needs, manage production cycles and deliver faster turnarounds on emerging styles. Without a full team of its own, the startup required a tech partner to streamline their web apps development and organizational growth.

Our Solution:

Unity Group remote development team has accelerated delivery of Lesara’s multiple apps projects using some of the most recent versions of PHP, Symfony, NGINX, FPM, MySQL, Redis, and RabbitMQ.

The startup now maintains a total of approx. 30 different apps, with our engineers working on the solutions alongside the Berlin-based developers. Lesara continues experiencing exponential growth and expanded to 4 new markets in 2017.

Leroy Merlin

Leroy Merlin is one of the key home improvement & gardening retailers in Poland.

The Challenge:
Leroy Merlin sought ways to improve presentation of its product range in digital channels, but also incorporate strategies to increase sales and optimize its customer experience.

Our Solution:

A pair of corresponding custom e-commerce & m-commerce platforms was designed adhering to the highest UX standards. Apart from the store, both versions come with a vast library of product advice and video tutorials on home repairs and gardening.

The website delivers optimized, seamless customer experience with cross-channel features, such as the in-store inventory checker or the Click & Collect option. The integrated recommendation engine enabled cross- and upselling, which in turn increased the overall store revenue and the average basket value.

RTV Euro AGD

RTV Euro AGD is one of the key consumer & household electronics retailers in Poland.  

The Challenge: 

RTV Euro AGD sought new channels of sales and customer support. It required a platform that would integrate with their existing systems and exchange order information with a chain of over 210 brick-and-mortar stores.  

Our Solution: 

Euro.com.pl is a custom e-commerce platform. Fully integrated with systems, such as ERP, CRM and contact center, it enables omnichannel sales & customer care.  

The website comes with a robust multi-level product catalog, an extensive library of consumer advice and cross-channel ordering features, such as home delivery, instant stock reservation and ‘collect in store’ option. It also gives RTV Euro AGD the opportunity to create dedicated sub-stores for selected brands and product lines.  

Reviews

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Systems Integration for Consumer Electronics Manufacturer

"They chose the best technology and strategies to meet our needs and get us closer to our business goals." ​​

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2017 - Ongoing
Project summary: 

UNITY Group provided integration services for an electronic distributor, efficiently connecting two isolated systems, two CRMs, and a product management system using ESB technology.

The Reviewer
 
51-200 Employees
 
Wrocław, Poland
Krzysztof Rogalny
Head of Development & Technology, TIM S.A.
 
Verified
The Review
Feedback summary: 

So far, UNITY Group's integration work has met all expectations. Their team is dedicated and knowledgeable, making sure they have a full understanding of the project's goals and requirements before starting any work. Their flexibility and drive were key to their success.

BACKGROUND

Introduce your business and what you do there.

I’m the head of development and technology at TIM S.A., a consumers’ electronic distributor in Poland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UNITY Group?

We needed to efficiently integrate our IT systems and with our partners'.

SOLUTION

What was the scope of their involvement?

They helped us integrate our system with our partners’ system, designing the communication between the two. The team also connected both of our CRM solutions and linked them with a product information management system. They used Enterprise Service Bus (ESB) architecture in all of their integrations. At this point, they've completed most of the work.

What is the team composition?

There were 6–7 people involved, including business analysts, backend developers, QA engineers, and the project manager.

How did you come to work with UNITY Group?

We'd worked with them previously, so we were already familiar with their company. They're headquartered in our city, and they're experienced in working with big clients.

What is the status of this engagement?

We started working together in October 2017, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They finished the first integration initiative, but we don't have any measures of its success yet. The second project is scheduled to finish in December. 

Anecdotally, UNITY Group is an eager partner. They asked a lot of questions in initial phases to form a well-rounded view of our company. They chose the best technology and strategies to meet our needs and get us closer to our business goals. 

How did UNITY Group perform from a project management standpoint?

They're proactive, analyzing our business to better understand our goals, expectations, and requirements. The project manager was very helpful. We used Jira to track all of the tasks. UNITY Group like to communicate across a variety of channels, so we interact via Skype, phone calls, and in-person meetings.

What did you find most impressive about them?

Their team is experienced, professional, and eager to learn. They all have good communication skills, and the company's price model is pretty flexible.

Are there any areas they could improve?

They could improve their risk management, but generally, they do their job very well.

Do you have any advice for potential customers?

No.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for International Investment Fund

"They strived to understand our business and derived creative solutions to developing our new system."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2017 - Mar. 2018
Project summary: 

Unity Group created a custom central repository system to store customer information and are under contract to develop new features when needed and perform necessary maintence.

The Reviewer
 
11-50 Employees
 
Warsaw, Poland
Bernard Golko
CIO & Digital Director, Souter Holdings
 
Verified
The Review
Feedback summary: 

Communication and flexibility are Unity's strengths. They are easy to work with and took the time out of their schedules to perfect the project.

BACKGROUND

Introduce your business and what you do there.  

I am the digital director and CIO of Souter Holdings, a multinational investment firm. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unity Group?  

We needed a new, stabilized core system for two companies under our umbrella.  

SOLUTION

What was the scope of their involvement?  

We asked Unity to prepare a new custom central repository system to hold our customer information. They stabilized our entire processing system as well. Unity also develops new features and completes maintenance projects for the system. 

What is the team composition?   

The number of people we worked with depends on the stage of the project. We worked with eight people in the beginning, and during critical stages of the project, we had a team of 15 people. 

How did you come to work with Unity Group?  

We used to work with their competition and I met them on a business trip. I also heard several good testimonials from their customers. We went through a vetting process of ten partners and Unity provided us with the best deal. 

How much have you invested with them?  

I cannot disclose how much my company spent, but it was a large project. 

What is the status of this engagement?   

We started the project in April 2017 and completed it in March of 2018. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?  

Originally there were several tiny problems but Unity decreased the downtime of our services by 90%. I can't disclose how much better they were than our previous supplier.

How did Unity Group perform from a project management standpoint?  

Unity has a long history of completing projects. They managed the project using GitHub and were completely professional throughout the project. I was the head of the steering committee that directly led the project once a month. We also communicated weekly through calling or in-person. 

What did you find most impressive about them?   

They strived to understand our business and derived creative solutions to developing our new system. Their fair price was equally impressive. Unity properly assessed risks and took charge of the communication between our companies. 

Do you have any advice for future clients of theirs?  

Unity is a good fit for a company that needs an objective partner. They do more than just waterfall planning. Their team is flexible and have strong internal management. Their effective communication helps the customer overcome any technological challenges.  

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Dev for Telco Network Integration

“Despite the tight schedule, they managed to deliver everything on time without any hidden costs.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2017 - Jan. 2018
Project summary: 

UNITY has implemented an integration layer for IT systems in a telecommunications company.

The Reviewer
 
501-1,000 Employees
 
Warsaw, Poland
Jan Sadlak
IT Development Manager, NetWorkS!
 
Verified
The Review
Feedback summary: 

UNITY delivered top-notch results within a limited time frame, which set them apart from other vendors. They were communicative and collaborated well with an internal team.

BACKGROUND

Introduce your business and what you do there.

Our company builds and maintains a mobile telecommunication network for two major mobile network operators in Poland. As the IT development manager, I am responsible for software development and development integration layer between our IT systems and systems of our business clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UNITY Group?

We needed to build an integration layer between our IT systems and the IT systems of our clients.

SOLUTION

What was the scope of their involvement?

UNITY helped us implement a system for building integrations between our IT systems and the IT systems of our clients. They implemented an integration layer using the Mule enterprise service bus technology. They migrated our old code to Mule.

How did you come to work with UNITY Group?

We found their team online. We sent UNITY our requirements and entered them into our bidding. Eventually, we chose them because they had competitive pricing and good specialists.

How much have you invested with them?

The cost of their work was around 200,000 Polish zloty ($55,000 USD).

What is the status of this engagement?

We started working with UNITY in October 2017. They delivered the work in January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It was a good collaboration. I don’t have any metrics, but I’m generally happy with UNITY’s performance. The work was smooth and satisfying. My team was also impressed and satisfied with their work.

How did UNITY Group perform from a project management standpoint?

We typically communicated and reviewed their progress through email. We didn’t experience any problems.

What did you find most impressive about them?

UNITY did not have a lot of time to do their job because our decision-making process took a long time. Despite the tight schedule, they managed to deliver everything on time without any hidden costs. This made them stand out from other companies we’ve looked at.

Do you have any advice for future clients of theirs?

They are a good company. I would recommend them to others.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The timing was good.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

e-Commerce Web Dev for Internet Bookstore & News Publisher

“UNITY’s team is supportive and flexible. … we rely on solutions they’re building for us.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2010 - Ongoing
Project summary: 

UNITY designed and developed an e-commerce platform using JavaScript. They later assisted with a complete site redesign and are currently working to develop a mobile-responsive website.

The Reviewer
 
1,001-5,000 Employees
 
Warsaw, Poland
Beata Gutowska
E-commerce Director, Agora SA
 
Verified
The Review
Feedback summary: 

UNITY delivers functional technology as promised. Their commitment to integrating new technology with existing platforms is a unique benefit to collaborating with them. With a forward-thinking approach and a skillful team, they act can as valuable to confidants to large or small businesses.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce director for Publio.pl. We’re a business unit of Agora SA, one of the largest newspaper and online content publishers in Poland. As a result, we’re the biggest online platform in the country that sells e-books, audiobooks, and electronic newspapers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UNITY Group?

We needed to develop our e-commerce platform from scratch.

SOLUTION

What was the scope of their involvement?

UNITY Group was tasked with designing and developing our JavaScript platform from scratch. They delivered everything related to the front- and backend of the platform, except for brand design and app development.

The platform serves as a catalog of our products, along with sample texts for each e-book. There’s an integration with a payment provider to facilitate quick purchases. The search functionality was a significant challenge to code, but the final product enables users to get reliable results by searching book titles or author names. Our marketing efforts are connected to the technology, so UNITY developed functionalities to put surveys on the front page.

In a subsequent engagement, UNITY redesigned the site without negatively affecting our Google ranking. We’re currently working with them on a responsive version of the site for mobile.

What is the team composition?

They assigned a team consisting of one frontend developer, one backend developer, a tester, and a project manager. We worked directly with both developers and management staff.

How did you come to work with UNITY Group?

They were referred to us.

How much have you invested with them?

We’ve spent around $3 million for development and support services across our group.

What is the status of this engagement?

The initial e-commerce development project took place from 2010­–2012. However, our relationship with them is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

UNITY’s team is supportive and flexible. We rely on solutions they’re building for us. Users appreciate how the platform delivers content with large covers and descriptions. Beyond providing technology, they’ve also introduced us to new technologies and tools, including marketing automation. We discuss not only daily tasks with them but also the future direction of the platform. We feel safe working with UNITY in this area.

How did UNITY Group perform from a project management standpoint?

We meet at the beginning of each quarter to discuss our business needs. We also meet at the end of every year to discuss tasks for the upcoming one. We enter every task into a project management tool, which facilitates communication between their team and us. We used more resources initially, but have reduced the team size for ongoing work.

What did you find most impressive about them?

They’re constantly looking for new technologies and functionalities to benefit us further. They even organized a conference we attended to communicate their ideas and way of thinking. For example, our business is based on recurring customers and UNITY advised we utilize similar principles found in the fashion industry to increase sales. The big advantage of working with them is learning the latest technology trends. They invest a lot of time and money to have expert-level staff.

Are there any areas they could improve?

No. I don’t have any significant recommendations.

4.0
Overall Score We have good experiences with them.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    The scheduling hasn’t always been perfect, but we’re informed of any deviations.
  • 4.5 Cost
    Value / within estimates
    They have flexible prices.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Cryptocurrency Exchange Service

“They deliver very good work at a competitive price.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Ongoing
Project summary: 

UNITY’s PHP and frontend developers do coding for web services, enhancing components and creating landing pages for test marketing. They’ve helped with multiple projects including developing a new service.

The Reviewer
 
11-50 Employees
 
Finland
Heidi Hurskainen
Commercial Director, Prasos
 
Verified
The Review
Feedback summary: 

UNITY’s team delivers their work exceedingly more quickly than expected. They offer exceptional flexibility and skilled team members who demonstrate good communication abilities at affordable rates.

BACKGROUND

Introduce your business and what you do there.

I am the commercial director of Prasos, a company concentrated on cryptocurrency services. We are the largest Bitcoin service provider in northern Europe.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UNITY Group?

Like all startups in Finland, our challenge was finding programmers. We tried to recruit directly, but the results were not positive and the process took too much time. We had worked with remote teams but not in the model we have with UNITY Group.

SOLUTION

What was the scope of their involvement?

UNITY Group provides coding for our Coinmotion web services, enhancing the components we already have. They’ve been involved in several projects, including a new service on our platform. We have a campaign for expanding abroad and needed to do test marketing. Their frontend developer created landing pages for cryptocurrency investment.

What is the team composition?

We are using a PHP developer and a frontend developer from their team as well as a project manager. We plan to expand the team in the future.

How did you come to work with UNITY Group?

I received a recommendation to try their services and we got in touch. Our CTO and CEO approved the CVs for each member to interview. We had conversations with each one to check their English skills and general communication abilities. After that, we did a test engagement, which was risk-free for us.

How much have you invested with them?

We spend €5,000 per month for one full-time developer and a part-time one who works with us on an as-needed basis. We are expanding the second developer’s hours to full-time.

What is the status of this engagement?

We started working with UNITY Group in September 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They work very quickly. Their backend developer’s first task was to audit the code of one of our services. We thought that it would take one week but we received a complete report in two days. Everything that UNITY Group has done was completed with the same speed. Our expectation level has been satisfied from this point of view.

How did UNITY Group perform from a project management standpoint?

The conditions for changing developers or even finalizing the contract were flexible from the beginning. We found this to be an advantage to not have large barriers to overcome if things didn’t work out.

Currently, project management is our focus. They perform well in this respect, and our CTO is responsible for planning and delegating tasks to UNITY Group. We maintain good communication and are in touch directly with the developers.

What did you find most impressive about them?

They deliver very good work at a competitive price compared to other companies in the sector. UNITY Group also has good flexibility and they have good English skills.

Are there any areas they could improve?

No.

Do you have any advice for future clients of theirs?

Clients need to know what kind of expertise is required in-house. We had the chance to select different features and coding languages based on our company’s needs. With UNITY Group, the service optimization is at a maximum when there is a good organization of the tasks to be done. It would be quite impossible for them to work well otherwise.

4.5
Overall Score Any issues came from us not having an internal project manager.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They have fulfilled all the timelines we established.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    It’s impossible to give a perfect rating given that we haven’t used them as our main developers yet.
  • 5.0 NPS
    Willing to refer

Integration Tool for Automotive Manufacturer

"They’re flexible and happy to adjust to our needs."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
Dec. 2015 - Oct. 2016
Project summary: 

UNITY Group developed an integration tool to support key automobile manufacturing and distribution processes across multiple organizations. They now handle maintenance and updates for the solution. 

The Reviewer
 
201-500 Employees
 
Wielkopolska, Poland
Krzysztof Jeger
Manager of IT Integration, Volkswagen Group Polska
 
Verified
The Review
Feedback summary: 

Through UNITY Group’s trustworthy software-architecture skills, the integration platform lent better security and efficiency to vital automated business systems. Their scalable support, transparency, and consistent quality contributed to a rewarding engagement.

BACKGROUND

Please describe your company and your position there.

I’m the manager of IT integration and systems maintenance at Volkswagen Group Polska (VGP), which is a subsidiary of Volkswagen Group. The company is an importer, wholesaler, and distributor representing six brands in the Polish market: Volkswagen, Audi, SEAT, ŠKODA, Volkswagen Commercial Vehicles, and Porsche. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UNITY Group?

UNITY supported sales-related processes by implementing proper tools and integrating them with VGP’s plethora of systems and apps. This allowed us to introduce three main modules/apps to manage legal approvals, excise documents, and financial limits for dealers. These modules represent millions of Euros in annual revenue. To achieve frictionless operations, we had to ensure that all systems and apps would properly integrate with our existing tools, provide security, and prevent data loss due to a potential system fault or crash. This objective was reached by implementing Anypoint Platform and Mule ESB [enterprise service bus].

What were your goals for this project?

This business-critical application must support key business processes involving the manufacturer, our Polish subsidiary, and the entire dealership network with regards to the sale and distribution of new cars. 

SOLUTION

How did you select this vendor?

We were looking for a long-term partner, and UNITY had the best offer based on our RFP.

Describe the project in detail.

Due to the complex nature of our vital business systems, this implementation project required thoughtful and well-planned architecture and tailored solutions augmented by tools from Anypoint Platform. The project also required the cooperation and involvement of our parent company—Volkswagen AG—in Wolfsburg, Germany since many systems that needed to be integrated were managed and used by our manufacturer.

Some key benefits from this project included (1) massive process optimization and automation, which drastically improved cooperation between the manufacturer and dealerships, (2) reduced errors and faults in documents and systems, (3) increased efficiency, and (4) implementation of a consistent, scalable, and secure architecture that is ready for future growth and new initiatives.

Explain how the solution addressed your business challenge.

We wanted a smooth integration of numerous systems and data sources through the new application, so we and UNITY collaboratively decided to use the Anypoint Platform by MuleSoft as our integration platform. This solution, which we’ve called DRIVE, is now being extended to cover processes related to all the Volkswagen brands. UNITY led multiple training workshops for our IT staff members, improving their skills and knowledge. Currently, UNITY maintains and services the DRIVE solution, providing us with a strict SLA [service-level agreement] that they’ve never violated. 

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

This integration platform provided a solid foundation for our IT architecture and currently serves as our key solution for new integrations and initiatives. The solution is currently live, and UNITY provides maintenance, serves as a first-line contact, and delivers change requests that meet our quality expectations.

UNITY has been a long-term IT partner for our company, providing numerous apps, IT solutions, and support for the last 10 years. By collaborating with them on this DRIVE project, we were entrusting them with our largest, most complex, and most important business effort. UNITY delivered the solution within our defined time constraints and budget.

How effective was the project management?

Our parent company led the overall project, and UNITY provided a project manager from their side. We supplement our communication with JIRA for testing and registering bugs.

What did you find most impressive about this company?

UNITY offers efficient decision-making. They’re flexible and happy to adjust to our needs. 

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Web Development for Electronic Archive System

“I was very satisfied with the cooperation concerning the maintenance support and the quality of their services.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
Jan. 2009 - Ongoing
Project summary: 

Using SharePoint, MS SQL, and .NET, UNITY Group built an e-archive to store millions of documents. The project involved requirements gathering, information architecture, and back-end development.

The Reviewer
 
201-500 Employees
 
Wroclaw, Poland
Former IT Department Manager, Financial Services Company
 
Verified
The Review
Feedback summary: 

Throughout the project, UNITY Group remained flexible, discussing options and accommodating various changes. The agency also earned praise for their clear communication about timelines, immediate attention to software issues, and technical documentation delivered to the local maintenance team. 

BACKGROUND

Introduce your business and what you do there.

We provide finance leasing services to small and medium enterprises and corporate and institutional customers in Poland. During the project, I was the director of the IT Department.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UNITY Group?

We had an electronic archive system based on IBM AS/400. A few years ago, we decided to update the system to a more modern technology. We asked our partners, including UNITY, to build a new electronic archive system to serve as a repository of documents. We have millions of documents and lease contracts of our clients.

We also needed a web application with easy access to the documents and an efficient search engine for our Customer Care Department, lawyers, and other back-office departments. 

SOLUTION

What was the scope of their involvement?

They collected the business requirements from many departments, and then in cooperation with my department, we chose the proper architecture for the solution. We chose the SharePoint and .NET frameworks for building the application; for the database engine, we choose MS SQL. The first release of the application was based on these technologies. After a few years, we had more documents than we expected, so we decided to change the SharePoint solution for the typical database solution based on MS SQL.

At the beginning, the application was dedicated to our employees, but when we decided to put documents like invoices for leasing contracts into the repository, we started to publish these documents onto our client's portal. Since then, the electronic archives have started to become one of our most critical applications. The invoices for clients have to be published on time.

What is the team dynamic?

The development process took place with UNITY’s group of developers. We had a dedicated project manager for the cooperation as well.

How did you come to work with UNITY Group?

I've cooperated with UNITY since 1999 when I was a manager. I met Grzegorz Rudno, the co-owner of UNITY, at a conference; UNITY was called a different name then. The group evolved in time. They were very well known developers on the local market. We chose UNITY because of their professional approach to a development process.

How much have you invested with them?

We have spent around $200,000 with UNITY.

What is the status of this engagement?

We started working in January 2009. We've finished the last development side 2–3 years ago. From time to time, we have small change requests on the application. We have an active maintenance contract with them, so, if we have problems with the application, they always offer help.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The most important thing was that they were always open for changes. My company was very dynamic, and we sometimes made significant change requests. They were always very open to discuss those changes and implement them.

They have very good communication skills. I was very satisfied with the project manager. If we had problems, we discussed them, and we always found a solution. They had good skills when it came to choosing the proper solutions and architecture for this application.

How did UNITY Group perform from a project management standpoint?

We practiced some parts of a PRINCE2 methodology, but we have now started to use JIRA to cooperate with UNITY.

What did you find most impressive about them?

They are very honest. When we discussed deadlines, especially when we made change requests, if they would not be able to meet the proposed deadlines, they told us so very clearly. We worked together to revise deadlines that could be met.

Also, I was very satisfied with the cooperation concerning the maintenance support and the quality of their services. If we had any problem with the application not working in an efficient way, they always offered us help and we very quickly found a solution to the problem.

Are there any areas they could improve?

Their communication can be delayed; they don't get back to us as soon as we expect. They could improve on this area: to give the information to the client earlier.

4.5
Overall Score Generally, I was satisfied with them.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They generally met deadlines. They were able to estimate the amount of time they needed for every phase of the project. Sometimes, they simply didn't meet deadlines.
  • 4.0 Cost
    Value / within estimates
    The prices were comparable to other software companies in the Polish market.
  • 4.5 Quality
    Service & deliverables
    The quality was very good. From time to time, there were technical problems, but they were able to solve these problems in a very short time.
  • 4.5 NPS
    Willing to refer
    I recommend UNITY as a reliable partner.

e-Commerce Dev for Construction Material Distributor

"From my perspective, it’s their business focus that makes them a nice partner to work with."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Oct. 2015 - Ongoing
Project summary: 

UNITY Group’s proposal earned them an engagement to build a B2B e-commerce website. The team provided business analysis, developed user interface and experience, and data management.

The Reviewer
 
1-10 Employees
 
Kraków, Poland
e-Commerce Director, Construction Company
 
Verified
The Review
Feedback summary: 

UNITY Group’s MVP contributed to reaching annual ROI goals, and they are engaged on an ongoing basis to add new features. The team’s business-friendly approach and e-commerce savvy—particularly their expertise in B2B, B2C, and omnichannel solutions—make them a valuable partner.

BACKGROUND

Introduce your business and what you do there.

I work for a construction material distributor. We deliver construction materials to a wide range of businesses in a B2B environment. The company is traditional and several decades old. We have hundreds of sales representatives in multiple branches across Poland. I’m responsible for e-commerce and marketing.

We started developing our e-commerce website last year as a totally new channel. We want to transform our company using an omnichannel approach, but as an older company, we are dealing with some outdated habits. As far as e-commerce goes, we have thousands of products online currently.

We are working with several thousand B2B clients serviced within Poland on a monthly basis. We service quite different types of clients, from small companies of about five people that are doing renovations to large, multinational companies that are building hotels or apartments at 300 construction sites. Our clients specialize in different types of construction.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UNITY Group?

Besides our internal learning curve, one of our technology challenges included system integration. We were still operating on a large enterprise resource planning solution, and we weren’t required to integrate those systems. On the other hand, we were dealing with product management information. We’d never had a team before, so we had to begin preparing data and implement it properly so our customers and site visitors could easily search for products.

SOLUTION

What was the scope of their involvement?

We worked on the project’s major issues with UNITY Group. We began with analyzing our current systems, processes, customer databases, etc. It was about three months of work. Then we focused on the project’s integration, technical documentation, interface, and other issues connected with the web store. They would prepare proposals, and we would discuss and make corrections.

Then we rolled out the first version of the website. Based on our situation, we decided to start with an MVP. We went with the Agile method of developing the most important functionalities first. We identified the majority of those during the analytical phase, and now we are implementing them in the best way for our business. We are currently working daily to develop the fuller system.

What is the team dynamic?

The team size has changed at different stages of the project. In the beginning, there was a project manager, an analyst, and some UI developers. We were working with maybe five or six people. Now we have seven or eight people dedicated to our team. It’s difficult to give an accurate count—for instance, the tester works part-time on our project since we don’t need one full-time.

How did you come to work with UNITY Group?

Our internal workshops defined our basic requirements to assist us in comparing different companies. We prepared 30–40-page briefings, based on these requirements.

We were looking for companies with experience in the market. We agreed on some crucial competencies—for example, we wanted a vendor experienced in both B2B and B2C e-commerce development. From the very beginning, we wanted our B2B model to take B2C into account as well. We wanted to base the user experience on B2C standards.

We did some market research, and this wasn’t my first e-commerce project. I made a short list based on my experience. I also asked for references from people working with development companies. At the end, we looked at the proposals, conducted briefings, and evaluated answers according to our requirements.

How much have you invested with them?

We divided the project into several parts—setup, development, etc. Then we also decided to make a service level agreement and hosting agreement with them. Altogether, it was a little more than €200,000 ($237,200).

What is the status of this engagement?

We started working together in October 2015, and we’re still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Honestly, metrics are difficult. For us as a business, the most important metric is return on investment, profit margin, etc. It’s hard to measure the part UNITY played, but we did achieve our annual goal of turnover for this year last month. It has been a good experience.

It’s also hard to measure technological experience because technology changes so fast—someone with two years of experience can be equivalent to someone with 10 years of experience because the 10-year-old technology is outdated. This is important from a business perspective.

A vendor’s understanding of how business works and different business models is quite important to me. Competency in B2C and B2B also helps.

How did UNITY Group perform from a project management standpoint?

As far as budget goes, everything worked out okay, in part because we negotiated an agreement where, even if they went over the budget, there was a cap on our cost regardless of extra hours. So going over budget wasn’t an issue for me.

As for timing, we did two-week sprints—we’re doing the Scrum methodology— and usually, those parts were finished on-time. Sometimes they go over, but sometimes that’s due to our changes. It’s hard for me to make a judgment on this, because we’re making some changes to the initial task descriptions, which in turn makes the time management harder.

We have the whole project laid out in JIRA. And we have direct contact via phone, Skype, etc., but JIRA is our main project management tool.

What did you find most impressive about them?

That’s a hard question. From my perspective, it’s their business focus that makes them a nice partner to work with. They understand the requirements of omnichannel technology. They see technology as serving business, rather than business models needing to change because of technology. That’s something I appreciate.

Are there any areas they could improve?

Of course, everyone could do things better in the future, even me. I can't think of anything specific for UNITY Group.

In Poland, the IT labor market for the last few years has put pressure on salaries, because the demand for personnel is so high. This doesn’t reflect on them, but we talk from time to time about the cost of next steps.

4.0
Overall Score Generally I am satisfied. Of course there were some areas in which they could’ve done better.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    There is some room for improvement, but in general, it’s good.
  • 4.5 Cost
    Value / within estimates
    I would of course like it if they were cheaper, but honestly they are very good on cost.
  • 4.0 Quality
    Service & deliverables
    They are good, but I’m demanding and don't generally give a 5 to anyone.
  • 5.0 NPS
    Willing to refer

e-Learning Platform Dev for Polish College

"UNITY Group stood out with their friendly style."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sept. 2009 - Ongoing
Project summary: 

UNITY Group integrated an electronic dean’s office and e-learning platform into a custom-made solution for a higher education institution, using Microsoft SharePoint and an Active Directory database.

The Reviewer
 
11-50 Employees
 
Wroclaw, Poland
Pawel Paslawski
Former Head of Marketing & PR, Philological School of Higher Education in Wroclaw
 
Verified
The Review
Feedback summary: 

UNITY Group provided a friendly team of developers and projects managers who provided high-quality service and exceptional deliverables in a timely manner with great value. Employees were more productive and efficient with the new, custom-made database.

BACKGROUND

Introduce your business and what you do there.

I was one of the owners and the head of the marketing and PR department of the Philological School of Higher Education in Wroclaw, a private Polish university offering MA, BA, postgraduate and PhD studies. Depending on the time, we had between 1,500 and 2,300 students, and offered weekday as well as weekend programs, with 150 professors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UNITY Group?

The challenge was around our electronic dean's office and e-learning. Our dean's office had a database that helped us track students’ marks, exams, and classes, as well as the professors’ courses (online and offline), timetables, and so on. The goal was to bring these 2 systems together and make them compatible with our internal system.

SOLUTION

What was the scope of their involvement?

The only thing we had in place at the time was our internal system, which was tailormade by one of our IT members. It started small, but continued to snowball, and had become quite a large system. One of the points of interest in our group was to connect a Microsoft SharePoint implementation with our system and with an Active Directory database for our e-learning system. UNITY Group was responsible for the integration, and for customizing the SharePoint functionalities, based on our needs.

What is the team dynamic?

We communicated with seven or eight people, including project managers and developers. Our developer communicated with their developers, but I was only in touch with the project manager.

How did you come to work with UNITY Group?

I had known them for around 15 years, from my former place of work. Our first project was developing a web page for the school and an extranet solution. It was initially a custom solution and worked as a repository with limited communication functionalities. After three or four years, we decided to improve it and started looking for ready-made solutions for the higher-education sector. We didn’t find anything which could suit the solution we already had, so we decided to go with the company we already knew.

How much have you invested with them?

The cost of the project was above 500,000 Polish Zloty, or around $200,000.

What is the status of this engagement?

We started this project with UNITY Group in September 2009. As far as I know, the collaboration is ongoing, but I’m not working for the school anymore. I remember there being an issue with the Microsoft support for our SharePoint version. We were talking about upgrading it, but the old version was still being used when I left the organization.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The system made the work of many people easier and faster, but I cannot provide any exact numbers. It enabled the analysis of our data, allowing us to make forecasts for the future.

I talked to members of other schools, who were using out-of-the-box solutions. Our system was 100% tailor made, so it was a solution only for us. If anything changed in our structure, we communicated with UNITY Group, waited for the work to be done, paid some money, and received what we needed.

How did UNITY Group perform from a project management standpoint?

I prefer calling people directly, instead of filling out a form and entering a client queue. I’ve known their company for a long time, and know their employees by name, so we often simply called each other and talked.

What did you find most impressive about them?

I haven’t worked with other providers, and I can’t speak from a technical standpoint, but UNITY Group stood out with their friendly style. I have come to know the owners and the employees.

Are there any areas they could improve?

They are really expensive, but I’ve come to know why. I realize that serving such a level of service requires them to be expensive.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met deadlines, and often had to wait for us, instead of the other way around.
  • 5.0 Cost
    Value / within estimates
    The cost would be a 2 or 3, but the value is 5.
  • 5.0 Quality
    Service & deliverables
    Because of the people working for them. We only had an issue with a single person, but they were changed.
  • 5.0 NPS
    Willing to refer
    I have done it four or five times.

Multiple App Dev Projects for Fashion e-Commerce Company

“UNITY Group is well organized, and their engineers are reliable.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
 
June 2016 - Ongoing
Project summary: 

UNITY Group augmented development of applications using PHP 7.0, Symfony 3, NGINX, PHP, FPM, MySQL, Redis, and RabbitMQ. The software is tightly integrated with CRM systems.

The Reviewer
 
51-200 Employees
 
Europe
Co-Founder, Clothing & Lifestyle Product Retailer
 
Verified
The Review
Feedback summary: 

UNITY Group is a mature, dependable, and consistent team that learns quickly. However, they could benefit from educating their own team regarding modern technology and by onboarding engineers more quickly.

BACKGROUND

Introduce your business and what you do there.

I am the CTO and co-founder of an e-commerce retail company that mostly sells fashion online. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UNITY Group?

We were looking for partners in Eastern Europe or Asia who could collaborate with us. It’s not about getting a cheap price, but about being able to scale the company and team more quickly.

SOLUTION

What was the scope of their involvement?

UNITY Group’s engineers mostly develop internal applications for us. The application should drive our production and pre-sale process. Some applications are used in warehouses and quality control centers, and the others are focused around our marketing team. We tightly couple this with our CRM systems to implement the marketing workflows, which generate content that can be presented to the customer.

The stack is mostly PHP 7.0, Symfony 3, NGINX, PHP, FPM, MySQL, Redis, and RabbitMQ. It’s quite modern, and we always use the latest software versions. The engineers now have a pretty good understanding of current technology, which protects our software from growing outdated.

What is the team dynamic?

Our engineering team maintains around 30 different applications in total. We develop in-house, and UNITY Group works with us on a couple of those applications.

We use and manage UNITY Group’s developers full-time, minus holidays. They are not responsible for project management, and we treat their engineers as we do ours. We educate and integrate them fully into our Agile development processes, daily standups, sprint planning, and sprint retrospectives.

How did you come to work with UNITY Group?

I attended an event in Poland that UNITY Group was organizing, which is how I got in contact with them. One of our partners who had a speaking slot at this event supported them as a reference customer, and they got me in touch with them.

We were looking for engineers in the same field we currently operate in. We don’t have a full team at our company or at UNITY Group, but we can mix the teams of engineers from both locations to make it easier to integrate them.

One of the several things that stuck out about UNITY Group was their location, which was close to ours. They are also a mature company compared to many others that are still very new and not stable in terms of process, billing, proper investing, team setup, and internal education structure.

As I was looking for a partner, we recognized the market can be very different depending on what company you’re working with. We decided to go for a mature company which offers a good setup and is professionally managed.

How much have you invested with them?

We’ve invested €260,000–€500,000 [$310,017-$596,187], and have a monthly invoice of around €25,000–€60,000 [$29,809-$71,542]. We're around a year into the incorporation right now.

What is the status of this engagement?

We started working with them in June 2016. We had the first developer, then we scaled the team up to 3-4 developers until August 2016. Since then, we’ve had one more developer, and an occasional frontend developer when needed. We’ve been working with them for a little over a year, and with a full team for exactly 1 year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We work in an Agile process with them developing in-house software from scratch. This means we have a few weekly sprints and a sprint goal, which they manage to meet most of the time. It’s not project work, so it’s not like we give them a scope that they have to implement in a certain amount of time. Instead, we work with a mixed team consisting of our engineers and UNITY Group’s.

The success of the partnership is more based on how well the engineers work together, how well they collaborate, and if they can reach a sprint goal together. It’s not necessarily one thing or the other, and we had to work with UNITY Group to meet our quality standards.

The beginning was a bit below what we would accept as quality for production systems. We educated them about testing and code reviews, and introduced a process with them. I had the feeling that most of them have heard that, but had never worked in such an environment. It took a bit of time to get them up to speed to make it all work. They seemed to learn quickly and were interested in the topic. From that perspective, we’re very happy with their work.

We also have another outsourcing team in Ukraine which already worked a bit more in that field, but they’re not as reliable as our collaboration with UNITY Group in terms of planning.

How did UNITY Group perform from a project management standpoint?

We use JIRA for our project management, and they work completely through that.

What did you find most impressive about them?

UNITY Group is well organized, and their engineers are reliable. There were no sick days, no unforeseen circumstances, and everything that happens is planned beforehand. We always get informed early regarding holidays so we can prepare. They are a very dependable partner, and that separates them from other companies in this field. We’ve been in a partnership for a little over a year, so if we weren’t satisfied, we wouldn’t still be with them.

Everything they organized and worked on with us was well managed on their side. They coordinate with us for planning regarding each developer. We do proper feedback every quarter with the developers, and we do career planning to keep them happy. They are very professional in that sense.

Are there any areas they could improve?

They could be quicker about hiring. When they want to increase their number of engineers, it’s a lengthy process, and it seems other partners in this field are faster about scaling up and getting candidates.

Also, we had to bring all the engineers up to speed in educating them about modern technology. Sometimes, this is more taken care of by the provider.

3.5
Overall Score It took some time to get them up to speed, and we had to take care of some things ourselves. Eventually, everything was working smoothly.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Whenever we scheduled something with them, they stayed consistent.
  • 3.5 Cost
    Value / within estimates
    There are other, cheaper options in the market. We are constantly negotiating about prices with them, and they always ask to increase them. On one hand, it’s understandable, but it makes them more expensive than their competitors.
  • 4.0 Quality
    Service & deliverables
    They are good in terms of delivering working code, but it could be a bit more elegant.
  • 4.0 NPS
    Willing to refer
    If I would recommend them to someone, I would inform them of the things they need to manage.