TTBA Group

What evidence can you share that demonstrates the impact of the engagement?

In the beginning, we had some problems, but they fixed them very fast and even on the weekends. They did it very well and within 24 hours, they put the campaign up.

How did TTBA Group perform from a project management standpoint?

Since we started doing more web marketing and sold a lot online, I didn’t have time to have meetings with them because I had too much work. We communicate by phone and email.

What did you find most impressive about them?

I liked that they explained things to me. I told them they have to talk to me about the web like talking to a kid. I didn’t understand things the first time and they’ve been very patient, and they take care of me. They don’t judge me because I don’t know about the web and they always try to help me. If I call Konstantin and have a problem with something, he will try to find the best way to make things faster and will take care of it for me.

Are there any areas they could improve?

Konstantin speaks French but I don’t think the other people that work with him speak much. I am from Montreal and speak French, so I speak with him and not the other people on the team.

Do you have any advice for potential customers?

They really take care of me, and for me, they have done everything well. My husband has a company and wants to work with them as well because he has seen the difference.

What evidence can you share that demonstrates the impact of the engagement? 

Our website metrics improved greatly. We have a much lower bounce rate and users stay on the site longer because it’s more user-friendly. As a result of their SEO work, we’re getting more leads from our site. Previously, we were only getting one lead per week, but now, we get three or four. 

How did TTBA Group perform from a project management standpoint?

They were very responsive to deadlines and even worked to keep our in-house team on track with the timeline we agreed upon. They used Asana to manage the project, but that was mostly for their internal team. 

What did you find most impressive about them?

They were responsive to every request we had. 

Are there any areas they could improve?

There’s always room for improvement, but overall, I’m very happy with them. In the beginning, they chose a WordPress template that needed a lot more customization and made their work harder. It didn’t affect the final product, but I think they made the process more complicated for themselves. 

Do you have any advice for potential customers?

I would tell them that they can really trust this company. I would definitely recommend working with them. They’re very professional. 

What evidence can you share that demonstrates the impact of the engagement? 

Our metrics focus on how many conversions they’re able to deliver, and what that cost per acquisition is. In terms of conversions, we set a new record for monthly sales the second month after we began working with them. While that’s due in part to the shopping extravaganza that is Black Friday and the holiday season, it’s also probably because of their expertise and strategy.

In terms of ROI, we have longer-term KPIs. However, I do know that we’re producing some gains each month.

How did TTBA Group perform from a project management standpoint?

They’re quite hands-off, but that’s not necessarily a bad thing. As long as we tell them what we expect and what we need from them, they’ll deliver in a timely manner.

However, they’re not proactive. They don’t reach out to us, nor do they initiate a conversation on how we can improve. But, if we initiate the conversation, they do a great job getting back to us.

Communication is a bit irregular. We’ve had maybe two calls so far to recap our work. We don't have a monthly sit-down with TTBA Group. Rather the communication is on an ad-hoc basis, which works fine for us.

What did you find most impressive about them?

The fact that we have a one-on-one relationship is impressive. No matter how last-minute the request, how small the ask, or how incorrect our ideas are, they’re always there for us and for our requests. This unwavering support means a lot for our small business.

We have experience working with bigger agencies, and we would get lost amongst their many clients. With TTBA Group, we can count on personal and undivided attention.

Are there any areas they could improve?

I wish they were a bit more proactive. It’ll come with experience, but I want them to develop a schedule and a calendar with deliverables.

Do you have any advice for potential customers?

Be very clear about your expectations. The more KPIs, details, and objectives you can share with them the better their work will be.

What evidence can you share that demonstrates the impact of the engagement?

Our client went from having average to incredible social media results. All indicators on social media show growth in their messaging success rate.

How did TTBA Group perform from a project management standpoint?

Our teams manage the account together. The aspects of the project that TTBA Group manages is very informative and instructive to my team. We communicate in-person and via email and phone calls. We use Gain to post schedules and content approval documents for our client to vet.

What did you find most impressive about them?

TTBA Group understands how to reach target audiences. They see social media as a process in which they develop the strategy and focus the message to get the best results. My instinct is just to put it out there and think someone will find it, but that’s not good enough. What they do is target and tweak; they’re very good at engaging people without being overbearing. They use a very systematic and respectful approach, so we never feel like we’re spamming or annoying a client.

Are there any areas they could improve?

We’re a graphic design company, so image is everything to us. An incorrectly used color is a big deal. In some cases, TTBA Group has deployed colors to instigate reactions on the web. When it comes to the creative and trying to get an emotional response, I’d say that they should defer to our choice of graphics, images, or language. Sometimes, we have healthy debates over what works best for the overall project, and we don’t always agree on the visual approach. We step in or give input when we need to.

Do you have any advice for potential customers?

Be very clear about scheduling and what you want to accomplish, and provide information that will help them target the right audience. You should also be reasonable in your expectations, because everything is constantly changing, including social media. You need to talk a lot and communicate well.