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Digital Marketing Experts - SMM | PPC | WEB DESIGN

4.6
7 reviews

You don't choose your family,
But you chose the people you do business with. 
We are inspired by art and technology.
We believe in building relationships. 
No matter how big or small is your project, 
We apply our marketing expertise,
To drive positive ROI from your investments. 

TTBA Group Team.

 
$1,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2014
Show all +
Montreal, Canada
headquarters

Portfolio

Key clients: 

Poulet Rouge, La Grande Roue De Montreal, DNE Resources, Link Energy, NutriVilla, Global Public Affairs, LVM, Pegasie, Novotel, AMaze, WishBox. 

Social Media Management - La Grande Roue de Montreal Image

Social Media Management - La Grande Roue de Montreal

Mandate: 

Facebook and Instagram Management 

Social Media Advertising 

Content Creation and Curation 

Browse LGRDM on Facebook: https://www.facebook.com/lgrdm/

Poulet Rouge - Social Media Management Image

Poulet Rouge - Social Media Management

Mandate: 

Facebook and Instagram Management 

Social Media Advertising 

Content Creation and Curation 

Browse LGRDM on Facebook: https://www.facebook.com/pouletrougestcatherine/

Svelte Shapewear - SEO & Influencer Marketing Image

Svelte Shapewear - SEO & Influencer Marketing

Our mandate was to double the organic traffic in 6 months. 

Read the full case study on our website: https://ttbagroup.com/en/marketing-projects-montreal/seo-for-ecommerce/

WishBox.gift - 360° Marketing Strategy & Execution Image

WishBox.gift - 360° Marketing Strategy & Execution

Our mandate was to create a brand identity for WishBox, design and develop ecommerce website and launch a successful go-to market campaign. 

Visit website: https://wishbox.gift

Read the full case study on our website:

…
https://ttbagroup.com/en/marketing-projects/marketing-strategy-for-onlin...
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Link Energy - Social Media Management Image

Link Energy - Social Media Management

Mandate: 

Facebook and Instagram Management 

Social Media Advertising 

Content Creation and Curation 

Browse LGRDM on Facebook: https://www.facebook.com/golinkenergy/

Project Carry - Custom E-commerce Website Image

Project Carry - Custom E-commerce Website

Our mandate was to design and develop a custom e-commerce website on WordPress content management system.

Visit website here: https://project-carry.com

Lead Generation & Branding for Beauty Salon Image

Lead Generation & Branding for Beauty Salon

Our mandate was to create a brand identity for M Salon Beauté as well as to develop a steady client acquisition funnel. 

Read the full case study on our website: https://ttbagroup.com/en/case-m-beauty-salon/

Google Ads for a Moving Company Image

Google Ads for a Moving Company

Our mandate was to restructure & optimize the acquisition funnel for a moving company in Montreal. Services included landing page design, ad campaign optimization and "tripwire" offer development. 

Read the full case study on our website: https://ttbagroup.com/en/moving-company-adwords-marketing/

Pegasie Technologies - Conversion rate optimization and SEO Image

Pegasie Technologies - Conversion rate optimization and SEO

Our mandate was to get first page rankings for selected pages & keywords and increase the number of inbound leads from the organic search.

 

Read the full case study on our website: https://ttbagroup.com/en/seo-promotion-for-software-quality-assurance-co...

Reviews

4.6
7 reviews
Sort by

Google & Social Media Ads for E-Commerce Store

"We’ve achieved more with them then we could’ve achieved by ourselves."

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4.5

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Oct. 2019 - Ongoing
Project summary: 

A scooter business needed to hire an outside agency to help with digital marketing. TTBA Group worked on paid search ads on Google and ran ads on Facebook and Instagram.

The Reviewer
 
1-10 Employees
 
Montreal, Canada
Maciek Piskorz
Co-Founder, Apollo Scooters
 
Verified
The Review
Feedback summary: 

TTBA Group's conversions have increased sales, resulting in the scooter business's most successful month on record. While they could be more proactive in initiating contact, TTBA always is quick to respond to inquiries. They developed a one-on-one relationship.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the co-founder of Apollo Scooters, one of the largest vendors of electric scooters in Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TTBA Group?

We reached the limit of what we could do ourselves in terms of Google Ads and Facebook Ads, and just needed help with our digital marketing. We realized if we wanted to improve at digital marketing it would require a significant time investment, or we could invest in an outside partner like TTBA Group. 

SOLUTION

What was the scope of their involvement?

They mostly worked on paid search ads through Google, though they also ran ads on Facebook and Instagram.

What is the team composition?

We worked with two people, Leo (President, TTBA Group) and Konstantin (Founder and CEO, TTBA Group). As they were a small agency, we were able to get more personal attention from their higher-ups.

How did you come to work with TTBA Group?

We were looking for local agencies in Montréal that did web design and digital marketing. We ultimately decided not to redesign our website, but because they were rated highly in both segments on Clutch we decided to hire them.

The combination of the good relationship we developed with them from the start, their value, and their positive reviews on Clutch, made the TTBA Group a successful partner.

How much have you invested with them?

If you annualize it, our investment is somewhere in the $8,000–$9,000 range spent each year.

What is the status of this engagement?

We began collaborating with them in October 2019, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our metrics focus on how many conversions they’re able to deliver, and what that cost per acquisition is. In terms of conversions, we set a new record for monthly sales the second month after we began working with them. While that’s due in part to the shopping extravaganza that is Black Friday and the holiday season, it’s also probably because of their expertise and strategy.

In terms of ROI, we have longer-term KPIs. However, I do know that we’re producing some gains each month.

How did TTBA Group perform from a project management standpoint?

They’re quite hands-off, but that’s not necessarily a bad thing. As long as we tell them what we expect and what we need from them, they’ll deliver in a timely manner.

However, they’re not proactive. They don’t reach out to us, nor do they initiate a conversation on how we can improve. But, if we initiate the conversation, they do a great job getting back to us.

Communication is a bit irregular. We’ve had maybe two calls so far to recap our work. We don't have a monthly sit-down with TTBA Group. Rather the communication is on an ad-hoc basis, which works fine for us.

What did you find most impressive about them?

The fact that we have a one-on-one relationship is impressive. No matter how last-minute the request, how small the ask, or how incorrect our ideas are, they’re always there for us and for our requests. This unwavering support means a lot for our small business.

We have experience working with bigger agencies, and we would get lost amongst their many clients. With TTBA Group, we can count on personal and undivided attention.

Are there any areas they could improve?

I wish they were a bit more proactive. It’ll come with experience, but I want them to develop a schedule and a calendar with deliverables.

Do you have any advice for potential customers?

Be very clear about your expectations. The more KPIs, details, and objectives you can share with them the better their work will be.

4.5
Overall Score We’ve achieved more with them then we could’ve achieved by ourselves.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They can be more proactive.
  • 4.5 Cost
    Value / within estimates
    They’re one of the most affordable agencies in Montréal, and they don’t discriminate against smaller clients.
  • 4.5 Quality
    Service & deliverables
    There’s always room for improvement.
  • 5.0 NPS
    Willing to refer

Google Ads Campaign for Adult Education Center

"Their team is efficient and respects your time."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2018 - Ongoing
Project summary: 

TTBA Group provided Google Ads management and webpage design for an adult education center. Their team aimed to generate enrollments by paid online advertising and improved branding. 

The Reviewer
 
1,001 - 5,000 Employees
 
Montreal, Canada
Elizabeth Lagodich
Principal, English Montreal School Board
 
Verified
The Review
Feedback summary: 

TTBA Group's efforts have been successful. The Google Ads campaign and website design have helped drive more students to the site. Their work has offered a strong ROI. The project management has been satisfactory—the team is very friendly. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the principal of an Adult Education Center. The center I represent belongs to the English Montreal School Board, the largest school board of this type in Montreal.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TTBA Group?

In the Adult Education Center, we have three different programs. One of our programs is a basic English course for immigrant students or immigrants that have moved to Quebec and are looking to learn English. We advertise to promote our center. Traditionally, we’ve used newspapers that are commonly distributed in Montreal. I thought it was time to do something different and transition to digital advertising. I asked TTBA Group to see if they would be interested.

SOLUTION

What was the scope of their involvement?

Their team operated a Google Ads campaign to increase enrollments to the school. TTBA Group designed and developed a landing page. Using performance tracking, they used algorithms and tools to monitor people who go to our landing page. Their team also tracked and researched keywords. I was not familiar with the technology, so I let them manage everything.

What is the team composition?

Konstantin (CEO, TTBA Group) is our main point of contact. When we went to their office over the summer, we spoke with other team members.

How did you come to work with TTBA Group?

I was looking for something different than traditional advertising. Some friends recommended Konstantin, and I called them to enquire. He said that he'd be happy to work with us and was very open-minded.

What is the status of this engagement?

The work began in early 2018. The project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project was very successful. We ask how students were referred to us, and many say it was through Google advertising. Because of this success, we decided to run it in all of our centers. We continued the project for another school term. It’s well worth it and offers a return on investment. The landing page looks great.

How did TTBA Group perform from a project management standpoint?

I’m very satisfied with the project management. I got what I wanted and I’m very happy with them. I call them, they set up the ads, and invoice me. It’s very user-friendly.

What did you find most impressive about them?

While they’re the only company I’ve used outside of newspaper advertising, I have found them very easy to work with. They don’t make things complicated. Their team is efficient and respects your time. They’ve never been late and make last-minute changes as needed.

Are there any areas they could improve?

Not right now.

Do you have any advice for potential customers?

They want to make things happen, They’re very competent.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I gave them a short timeline, but they were on-time.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Social Media Outreach & Content Creation for Creative Agency

“TTBA Group understands how to reach target audiences.”

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4.5

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Jan. 2019 - Ongoing
Project summary: 

TTBA Group develops content in English and French, which they use to target audiences for a third-party client. Services include social media outreach, content management, and website programming.

The Reviewer
 
2-10 Employees
 
Montreal, Canada
James McRae
President, Griffintown Media
 
Verified
The Review
Feedback summary: 

TTBA Group has driven incredible success for social media accounts that previously delivered subpar results. Experts in social media outreach, the team continues to reach target audiences. They co-manage the project well, communicating seamlessly and adhering to the timeframe.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president and owner of Griffintown Media, a publishing company that specializes in graphic design and concept creation. We have a long history of working in the Canadian marine sector and doing multi-media, rich media, translations of French and English, and more.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TTBA Group?

One of our clients suggested that we reach out to their customer that needed help developing and growing their social media outreach. They wanted their message to resonate throughout Canada and British Columbia. Our goal was to develop their content in English and French and then use social media tools to perform outreach to a growing audience.

SOLUTION

What was the scope of their involvement?

TTBA Group created content in French and English and programmed our client’s website. They’ve targeted audiences on their site and social media platforms, and they’re continuously growing these audiences by measuring hits to the site and how people receive their message. TTBA Group manages social media, for which they often work directly with the client. They manage all content.

TTBA Group is developing a grassroots website for a nonprofit client out of Detroit. Much like the project mentioned above, they’re programming the website and developing and managing the content.

What is the team composition?

There is one full-time social media person, who has a director above them. We work with 3–4 people on the website. Our main point of contact is Konstantin (Founder and CEO, TTBA Group).

How did you come to work with TTBA Group?

Their office is two doors down from us, which is how we got to know them and discovered that we do similar but not overlapping work.

How much have you invested with them?

My company has spent $40,000–$45,000.

What is the status of this engagement?

We started working together in January 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our client went from having average to incredible social media results. All indicators on social media show growth in their messaging success rate.

How did TTBA Group perform from a project management standpoint?

Our teams manage the account together. The aspects of the project that TTBA Group manages is very informative and instructive to my team. We communicate in-person and via email and phone calls. We use Gain to post schedules and content approval documents for our client to vet.

What did you find most impressive about them?

TTBA Group understands how to reach target audiences. They see social media as a process in which they develop the strategy and focus the message to get the best results. My instinct is just to put it out there and think someone will find it, but that’s not good enough. What they do is target and tweak; they’re very good at engaging people without being overbearing. They use a very systematic and respectful approach, so we never feel like we’re spamming or annoying a client.

Are there any areas they could improve?

We’re a graphic design company, so image is everything to us. An incorrectly used color is a big deal. In some cases, TTBA Group has deployed colors to instigate reactions on the web. When it comes to the creative and trying to get an emotional response, I’d say that they should defer to our choice of graphics, images, or language. Sometimes, we have healthy debates over what works best for the overall project, and we don’t always agree on the visual approach. We step in or give input when we need to.

Do you have any advice for potential customers?

Be very clear about scheduling and what you want to accomplish, and provide information that will help them target the right audience. You should also be reasonable in your expectations, because everything is constantly changing, including social media. You need to talk a lot and communicate well.

4.5
Overall Score They think like us when it comes to being young and agile and wanting to do great work. I rarely hear “no” when it comes to a suggestion.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We have a monthly schedule with our client, and over 6–7 months, we haven’t missed a deadline.
  • 4.0 Cost
    Value / within estimates
    They’re aware that they work directly for us, not our client. They leave enough room in their pricing for everyone to make money.
  • 4.0 Quality
    Service & deliverables
    I enjoy the service and what they provide to us; it all comes down to communication.
  • 4.0 NPS
    Willing to refer
    I like working with them and I’d recommend them, but it’s up to you to decide if there’s chemistry between your company and theirs.

WordPress Site Dev & SEO for Video Game Carry Service

“Project management, communication, and response times were good.”

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June - Dec. 2018
Project summary: 

TTBA Group designed and developed a WordPress e-commerce site. They also provided onsite SEO.

The Reviewer
 
2-10 Employees
 
Montreal, Canada
Daniil Kuranov
Founder & CEO, Project-Carry
 
Verified
The Review
Feedback summary: 

TTBA Group satisfied the requirements, delivering a functional website that internal stakeholders were pleased with. The team’s clear communication combined with their responsive nature fostered a smooth project.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Project-Carry, a video game carry service. We help players succeed in one of the most popular videogames currently on the market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TTBA Group?

We needed someone to develop our e-commerce website. The guys I’d previously worked with decided to stop making websites.

SOLUTION

What was the scope of their involvement?

TTBA Group designed and developed our WordPress site. They didn’t develop the website completely from scratch, but they built 75% of it.

They did some SEO work; we already had a top ranking on Google, so they needed to optimize the stuff that they did on the website.

What is the team composition?

There were three people. I had their phone numbers, and I could talk to any of them.

How did you come to work with TTBA Group?

I knew TTBA Group and decided to hire them. It’s really hard to find people who understand the concept of what we do and understand what we need done. I explained to them what I needed, and they said they’d be willing to try. It was a good choice.

How much have you invested with them?

My company spent $10,000–$25,000.

What is the status of this engagement?

We worked together in June–December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did a good job. Everything is working perfectly fine.

How did TTBA Group perform from a project management standpoint?

Project management, communication, and response times were good. We communicated mostly through phone or text.

What did you find most impressive about them?

The communication was good. It was always clear what they were working on.

Are there any areas they could improve?

They improved over time, but it took them a while to process my requests. They might’ve been short-staffed. They should focus more on certain customers and process requests faster.

Do you have any advice for potential customers?

Be straight with them about what you want. Don’t try to micromanage the project too much. Let them do their work; you’ll be happy with the results.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They have okay prices compared to other companies.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design & SEO for Transport Company

“They deliver very high-quality work.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Ongoing
Project summary: 

TTBA Group designed and developed a website and provided SEO. Now, they’re running ads and providing ongoing site maintenance and updates.

The Reviewer
 
Montreal, Canada
David Babin
CEO, D&D Discount Moving
 
Verified
The Review
Feedback summary: 

Internal stakeholders are pleased with TTBA Group’s top-tier deliverables, which have driven sales and grown the customer base. Responsive and timely, the team excels at understanding requirements and managing expectations.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of D&D Discount Moving, a transport company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TTBA Group?

We needed somebody to build our website and do our SEO. We had tried other companies, but they didn’t understand our ideas.

SOLUTION

What was the scope of their involvement?

They designed and developed our website and provided SEO.

We’ve stopped the SEO for now, but TTBA Group continues to run ads. They’re also maintaining and updating the website.

What is the team composition?

Five people attend our meetings. I’m in contact with Leo (President, TTBA Group) and Konstantin (Founder and CEO, TTBA Group).

How did you come to work with TTBA Group?

I found TTBA Group through a Google search. My team met with 5–6 companies. We decided to work with TTBA Group because they really understood what we wanted.

How much have you invested with them?

My company has invested $30,000.

What is the status of this engagement?

We started working together in September 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve increased our sales and customer base. They deliver very high-quality work. We’re very satisfied.

How did TTBA Group perform from a project management standpoint?

Everything has been completed on time. We use email, phone calls, and texting to communicate. They get back to us quickly.

What did you find most impressive about them?

Everything has been good.

Are there any areas they could improve?

I’m satisfied with their work.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    I always want to reduce my expenses.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design & Digital Marketing for Energy Co

“SEO and web design are their strong points.”

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4.0

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Aug. 2018 - Ongoing
Project summary: 

TTBA Group provides digital marketing services to improve digital presence. They rebuilt the website with a new design, platform, and features. Now, they manage social media, content creation, and SEO.

The Reviewer
 
11-50 Employees
 
Calgary, Canada
Marketing Manager, Link Energy
 
Verified
The Review
Feedback summary: 

TTBA Group has grown the ROI and reduced customer acquisition costs. The team is incredibly knowledgeable, timely, and responsive. They resolved some preliminary results issues by instituting more meetings and follow-up.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager at Link Energy, an energy retailer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TTBA Group?

My company had a limited online presence; our website was outdated, and we didn’t utilize social media or Google ads. We hired TTBA Group to provide digital marketing services.

SOLUTION

What was the scope of their involvement?

TTBA Group built a new website. They used content from our previous site, but they implemented a new design and integrated it with a different platform. The team added an online signup form, an affiliates and partners webpage, and a link rewards webpage.

TTBA Group also runs our Facebook and Instagram accounts. They create content, which we approve before they post it. They reach out to my team to inquire about upcoming events or activities to include on social media, and we provide them with photos. Recently, they began responding to the customer messages that we receive on social media. They also run ads on Facebook and Instagram.

Finally, they also do SEO. TTBA Group manages our Google ad campaign. They help with organic keyword research.

What is the team composition?

Our main point of contact is Leo (President and Creative Director, TTBA Group). We’ve also spoken with Sasha (CTO and VP Business Development, TTBA Group). We communicate with another team member regarding social media and content-related tasks. I’m not sure how many people are working on the project, but I know a team of developers worked on our site.

How did you come to work with TTBA Group?

Our former head of marketing found them just before I joined the company, but I believe it was through a reference.

What is the status of this engagement?

My company began working with TTBA Group in August 2018, and our work together is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen a high ROI. Our acquisition costs have been decreasing each month.

How did TTBA Group perform from a project management standpoint?

TTBA Group meets deadlines. They are responsive and provide regular updates, although sometimes I have to send a couple of emails to get the result I want or response I need. We communicate via email and phone.

What did you find most impressive about them?

Their knowledge of analytics is excellent. SEO and web design are their strong points.  

Are there any areas they could improve?

We experienced some problems in the beginning. As the first project of this nature that my company has pursued, we had trouble tracking and seeing results. It would’ve been nice if TTBA Group confronted these issues earlier; it wasn’t until our three-month meeting that my team realized how poor our results were. However, after a couple of meetings and better follow-up, we’ve seen great results.

TTBA Group could add more variety to their content. I think they’re nervous to try anything new or different, but when they have, the material’s been good.   

Any advice for potential customers?

Sit down and discuss your expectations before signing any agreements. We regret not doing so, since we misunderstood the scope of our contract and what “social media management” entailed.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    If TTBA Group can’t meet a deadline, they communicate well.
  • 4.0 Cost
    Value / within estimates
    I know they’re cost-effective when it comes to web design, but I’m not sure about social media and content creation.
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Social Media Marketing for Amusement Attraction

"Our Instagram and Facebook have grown at least 50% in the past six months."

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4.5

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2018 - Ongoing
Project summary: 

TTBA Group was hired for social media marketing to help an amusement attraction. The team focuses on Facebook and Instagram, crafting posts and responding to comments. They also run the monthly newsletter.

The Reviewer
 
11-50 Employees
 
Montreal, Canada
Nicky Odorisio
Director of Operations, La Grande Roue de Montreal
 
Verified
The Review
Feedback summary: 

Social media growth has benefitted significantly since TTBA Group began their work. Feedback has been positive. Their organized team is responsive to their clients’ needs. Their accessibility is noteworthy and spurred a continued relationship.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations for an amusement attraction. It’s an observation wheel in Montreal.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TTBA Group?

We hired TTBA Group to run all of our social media.

SOLUTION

What was the scope of their involvement?

TTBA Group takes care of our social media postings and graphics. We primarily use Facebook and Instagram. They also answer all of our reviews on the platforms. Their team crafts our monthly newsletters as well.

What is the team composition?

Konstantin (Founder & CEO, TTBA Group) is our primary contact.

How did you come to work with TTBA Group?

A friend referred TTBA Group to me.

How much have you invested with them?

We’ve spent between $10,000–$15,000 so far.

What is the status of this engagement?

We started working with TTBA Group in August 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our Instagram and Facebook have grown at least 50% in the past six months. We’re extremely satisfied with TTBA Group’s work.

How did TTBA Group perform from a project management standpoint?

Their team is extremely organized. We communicate through phone calls and emails. We try to meet bi-weekly. If we can’t, our teams met once a month in person.

What did you find most impressive about them?

Their response time to problems is almost instant. I’ve worked with other companies, but the reason I stick with TTBA Group is that they’re easy to reach on weekends, nights, and days. They’re always available when I have an issue. That’s one of their strong points.

Are there any areas they could improve?

We’re in the early stages of our partnership, but so far, so good. When we do have an issue or something we don’t agree with, it’s easy for me to pick up the phone or send an email. They adjust it right away.

Do you have any advice for potential customers?

Customers should be detailed with them. Once that happens, they can take over the project because their team has all the information.

4.5
Overall Score There’s always room for improvement.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer