Tivix

What evidence can you share that demonstrates the impact of the engagement?

The product was not only functional but also exceptional by today’s standards. We got incredible user feedback because the platform provides patients with information that doctors don’t always convey. We expect to get more results after further testing.

How did Tivix perform from a project management standpoint?

The end product evolved over time because we did something original.

What did you find most impressive about them?

Tivix accommodated our needs to make the development process go smoothly. My company tracked the changes they wanted to make, but we collaborated with one another like partners. We maintained a healthy relationship and they gave us a fair price.

Are there any areas they could improve?

We did not have any issues. Constant communication was the most important aspect of our relationship and they excelled at it.

Do you have any advice for potential customers?

Tivix is best suited for clients that are looking for a partnership, as opposed to a contract vendor. Their forte is helping customers find creativity and then leveraging it. Let that creativity flow and treat it more as a partnership.

What evidence can you share that demonstrates the impact of the engagement?

Tivix helped streamline tasks that previously took up a lot of time. Having the gallery and copy database available to users has significantly streamlined processes, minimized errors, and improved workflow. Our client and many of their users are extremely happy with it overall.

How did Tivix perform from a project management standpoint?

They've been great about communicating quickly with us. Our programmer goes over projects in-depth through WebEx meetings, and the project manager does a great job at keeping us up to date and organized. 

What did you find most impressive about them?

Their team is not only responsive, but also good at providing input when it comes to the best approaches to achieving our goals.

Do you have any advice for potential customers?

Tivix is a great team to bounce ideas off of and engage for additional feedback, but it helps to have a clear picture of what you want to create and what all parties involved in the project want to get out of it from the start.

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

We’ve reached 2.5 to 3 million users per month. We launched in January 2015 and we were at zero users at that time. The growth we’ve seen took place over two years and three months. There have been down times, but it’s never been long. Tivix helped us identify the issue and once we figured it out, they worked with us to solve that problem.

How did Tivix perform from a project management standpoint?

In the beginning, we used more of their team but we've used fewer resources since six months post-launch. We have a primary project manager who handles the vast majority of things we need. They pull in different people from their team as needs arise. We’ve never been lacking in help that we need. They have people located all over the world, and that’s been nice for us: we’re centered on the east coast so we have coverage during the hours that we need someone. We asked a lot of them and we had a lot of people involved on our side. They’re really good at delivering what we need as we describe our priorities.

What did you find most impressive about Tivix?

They’ve done everything well. There’s been mission creep but they’ve always delivered what they said. They delivered a complex product for a new site that’s up 24/7. They’ve done a great job of listening to our needs and helping us create what we were looking for even when our message was unclear. They helped us sort through the various disparate messages and ideas to create a product that we were happy with.

Are there any areas Tivix could improve?

I only wish we would have done better on our side to know things or say things differently.

What tips or recommendations could you share that might increase the likelihood of success with Tivix?

Have a well-thought-out plan of what you’re looking for. They helped us greatly to figure out what we needed but it would’ve streamlined the process if we had a sense of what we wanted and what our end goal was. Our business changes monthly but it’s good to have a sense of what you want to roll out in 6 months to a year and what that structure should be.

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

What I liked was their mean time to repair [MTTR]. Every time I find a bug, they're quick at finding the root cause, fixing it, and getting a patch out. The entire failure-analysis side of it—they can whip out stuff in anywhere between 15 minutes and 2 hours. The hinge would be how quickly Apple can get the next build in. That's what I liked about them. They also were prepared compared to their peers on defect density. They either met or exceeded industry norms with low-defect density.

How did Tivix perform from a project management standpoint?

It's been easy to manage them. We first started with twice a week, and it's been so smooth that I moved it to once a week. We use cloud-based systems like Pivotal and another bug-tracking system. I could always hire someone else. It's up to me. But, so far, their team has been solid.

What did you most impressive about Tivix?

They're agile. I believe their company is built on agility, and I like it. For example, if I said, "We're gaining traction on this app, and I need Android and desktop versions built out. Send me a quote, and when can it start?"—which is something I've done a couple of times—every time they've come back and they're like “We can start that in as soon as 2 or 3 weeks.” If you need velocity, they could scale.

Are there any areas Tivix could improve?

I can't think of any.