What evidence can you share that demonstrates the impact of the engagement?
The product has saved us a lot of time. It’s shortened our workflow from 20 steps down to about five, which has made our operations significantly faster.
We have more access to data, which is really key in terms of engaging our customers and providing the best experience for them. It’s helped us create a more bespoke experience for our clients.
The UX/UI components of the product were the aspects that we gave Tivix the least amount of guidance in, and they did a fantastic job. One of the most common pieces of feedback we get from our staff is how wonderfully designed the platform is. It’s really intuitive, easy to use, and visually appealing.
How did Tivix perform from a project management standpoint?
Tivix is the most accessible team. They’re very communicative and very creative. Sometimes, we’d go to them with an idea without knowing how to execute, and they would come back with a solution that, 9 times out of 10, nailed it.
Meghan (Product) is our project manager, and she’s excellent. She’s very organized, which has been important because of how complicated our project was. She’s been available late at night and over the weekends — she’s very dedicated to our engagement and really understands our business. The legal field is very paper-based and people can be tech-averse, but Meghan has been excellent at helping our team through the engagement.
What did you find most impressive about them?
Tivix is a team of dedicated people who take a lot of pride in their work and in anything we ask them to create or do. They never told us they couldn’t do something — if they didn’t know how, they would learn. The project ended up being a lot bigger than any of us had imagined, so that quality was really important. There were a lot of new challenges for their team, but they handled it well.
One of the most important aspects of the project was the accounting aspect. There was a lot of hesitancy to move forward with that part, and it ended up being a more complicated process than we’d anticipated. However, Tivix accommodated us very well, which we were particularly impressed by given that they’re not an accounting firm.
Are there any areas they could improve?
The most challenging aspect of working with them was understanding how the project was evolving and would continue to do so. Even that was more on our side than theirs. They’ve done a spectacular job — they’ve been kind, professional, and true to their word.