What evidence can you share that demonstrates the impact of the engagement?
We recently went live with the EOI portal, and our partners have responded positively. Over a thousand organizations have registered on the portal, and we’re already seeing EOIs across multiple countries. We expect to have over 4,000–5,000 participating partners for each of our three agencies.
How did Tivix perform from a project management standpoint?
Tivix had a strong, full-cycle development process, assigning a dedicated project manager to every project. We had weekly calls to clarify requirements used a ticketing program to keep track of tasks.
I particularly appreciated the team’s collaborative attitude when it came to navigating our three agencies. Since we’re an NGO, we use a different feedback cycle than the private sector, which can be challenging. So, they suggested a hybrid agile approach: during the requirements phase, they followed a waterfall methodology; we’d then transition into sprints for the main development. Every few weeks, they’d showcase their work and incorporate our feedback for the next demo.
What did you find most impressive about them?
Despite the challenge of working with three agencies, Tivix maintained a collaborative environment. There were several instances when we couldn’t agree on anything; we’d often revisit requirements and change the scope halfway through, which delayed the project. As a result, their CEO would fly in and lead sessions to facilitate conversations. It was reassuring to know that we could reach out to him to help work through any issue.
I’d also commend their problem-solving skills. Tivix is a capable firm that’s committed to producing results. They understand how to transform business requirements into technical solutions. Once we explain our needs, they’re able to quickly create a mock-up, which helps us identify solutions.
Are there any areas they could improve?
Overall, they’ve delivered great work, but their testing and QA process could improve. At times, certain parts of the solution weren’t fully tested on their end, so we needed to send them back. Spending more time on in-house testing would help mitigate redundant work.
The amount and value of loans made to customers have increased dramatically since the engagement began. Consistent communication and responsiveness are hallmarks of their work. Tivix’s ability to retain and hire top talent makes them a valuable partner.