Tivix

What evidence can you share that demonstrates the impact of the engagement?

Tivix supported two of our major releases, and delivered very successful work, helping us acquire four customers in the first release of the events module. After the release, we sold the product to five more prospects, which makes nine customers in total. We’re working in the B2B world, so that’s quite a high number.

I think Tivix was the highest performer in terms of the number of stories they were able to finish within a sprint across all team members, including internal ones.

How did Tivix perform from a project management standpoint?

They’re amazing. I’m very happy about the collaboration. Greg was definitely a strong lead, and I’d be happy to work with him in any other project. Even though he was external, he made sure that the whole experience was aligned with the other teams. He eliminated cross-team dependencies as much as possible. He was very proactive, and I felt confident I could rely on him.

What did you find most impressive about them?

I always felt Tivix was part of our team. They were really interested in the product and determined to provide value. Everything they did contributed to that feeling of integration. The team was proactive and full of ideas. They always gave us guidance on how we could further improve the product, especially Greg. In general, the collaboration with our team members was very personable and professional.

Are there any areas they could improve?

There was some feedback about one of the developers, that he was a bit tough sometimes in his conversations with the team, but it was nothing major. In general, Tivix was amazing.

Do you have any advice for future clients of theirs?

Treat them as internal team members and share your business goals. You don’t necessarily have to share numbers, but you should share goals in terms of number of customers to acquire and make sure that the team understands them. That way, they’ll be inspired to build amazing products and sometimes to go the extra mile. Tivix did that quite a lot when we needed to release the product.

What evidence can you share that demonstrates the impact of the engagement?

While development is still underway, I’ve been very pleased with the work they’ve done so far. They’ve provided great advice along the way. They’re not mere yes-men; if I ask for something but they know that something is better, they’ll offer improvements and alternative suggestions. I really appreciate that.

How did Tivix perform from a project management standpoint?

They’ve been good.

What did you find most impressive about them?

I’ve been impressed by their flexibility. If you need a daily meeting at 8 AM, they’re happy to accommodate that. They’ll go above and beyond to accommodate your needs.

Are there any areas they could improve?

The discussions about the timeframe and cost could have been more lucid. I had a hard time understanding the cost, at the very beginning. I had to write everything down and inquire about details multiple times.

Do you have any advice for potential customers?

I’d recommend them for their flexibility.

What evidence can you share that demonstrates the impact of the engagement?

It’s too early to quantify the impact that their work has had on our revenue. That being said, we've seen an increase in efficiency. Our data gathering process used to take us anywhere between eight hours to four days to accomplish. Through utilizing the application that Tivix built, we’ve reduced that time down to five minutes.

The whole process is streamlined, and everything now resides in the application. We can also easily and quickly find out our potential yield from assets across each market. Their work has reduced our analysts’ information gathering workload from 10 hours to two hours a week.

How did Tivix perform from a project management standpoint?

They’ve been extremely flexible and accommodating. Our investment team changes their minds fairly quickly, and Tivix has been able to keep up with our fluctuating requirements. They’ve also been upfront about the effects of these changes. They let me know whenever they expect delays.

What did you find most impressive about them?

Tivix strives to fully understand our business. We’ve had experiences with other teams where they’ve pretended to know our company and don’t understand our needs. Tivix is communicative and empathetic, and their team dedicated time to become familiar with our processes. Their team is also realistic and hardworking. It’s hard to find people like them.

Are there any areas they could improve?

No, not at this moment. I’ve had a very good experience with them.

Do you have any advice for potential customers?

Explain your business to them. We learned from our last project that, if you describe your services to them, they’ll be much more able to meet your business needs.

What evidence can you share that demonstrates the impact of the engagement?

The product is stable, and the few bugs we have aren’t critical or significant enough to need to resolve. The codebase is easy to maintain moving forward, so we’re well positioned to develop new features.

I’ve worked with four agencies in the last two years, and my experience with Tivix has been the best by far. Part of it is because they’re a smaller team and used a lot of collaborative tools. Additionally, their Python expertise and DevOps teams were a great match for our AWS system.

How did Tivix perform from a project management standpoint?

While other companies I’ve worked with use internal tools or tools that came as part of software packages, Tivix used open-source solutions that were well-integrated into our process. This allowed me always to see what they were working on, where they were blocked, and what questions they had. We used Waffle.io to track progress and GitHub as a code repository. We communicated via Slack and had biweekly, in-person meetings or conference calls. InVision was sufficient for discussing and agreeing on mockups.

What did you find most impressive about them?

Though we had a singular project manager, it didn't cause communication bottlenecks. If someone left a ticket in Waffle.io, they could tag me and I could address their issue on my phone or computer. Additionally, I enjoyed how much they brought me into the process and empowered me to collaborate in real-time. Their adherence to timelines and budgets was also outstanding.

Ultimately, however, it’s all about the people. Tivix is full of attentive people that were genuinely interested in helping with our project. Personnel is what I look at first when I consider a company and Tivix ranks highly. They were simply a pleasure to work with.

Are there any areas they could improve?

Though this isn’t unique to Tivix, and it’s only a minor issue, it’s all I can think of. Our final milestone dragged past the timeline, so some of our resources were pulled onto another project. Therefore, their responsiveness decreased (15–30 to a day). I’m not sure how to solve the problem, but I wish it could have been improved.