Tentackles- A UI/UX Design Agency

Please describe your company and your position there.

We are a business consulting and deep technology company, and I am the managing partner

For what projects/services did your company hire Tentackles- A UI/UX Design Agency?

Customer experience is of utmost importance in today's time and we understand the criticality of the same. We wanted to fill the gap between us and the user and this was possible by design and development. We hired Tentackles, to achieve our business goals and to architect an organized approach.

We wanted a solid information architecture for our business and we needed professionals to help us achieve that. We wanted to identify our target users and deliver what was relevant to them, thus the best organization that we found was - Tentackles. They have been reviewed by some of the best creative agencies and startups in Canada, Asia and Australia.

How did you select this vendor and what were the deciding factors?

Tentackles has been reviewed by some of the best creative agencies and startups in Canada, Asia and Australia. The first and foremost thing that made us select Tentackles as our design partner was the approachable and engaging team headed by Kishan. They gave us ample time to bring forward the best thought provoking requirement, helped us align them together, then started the creative process. Even before they could engage commercially/formally - they helped us refine our vision. This is customer excellence.

Their portfolio reflects the range of styles and we found it to be more aligned with our thought process. We wanted the challenging products to be designed in the simplest way possible and they presented a good wireframe that indicated their understanding of the product. Furthermore, the team evaluated visuals, applied creative methodologies, and process approaches. They understood our requirements and crafted the best site we imagined of.

Describe the project in detail and walk through the stages of the project.

There are three websites to be created for Consulting, Textiles and, Agronomy. It started with a systematic study of our target audience to analyze their requirements and expectations. The team then moved on to competitor research and laid a balanced blueprint of design planning. Once the team had a clear understanding of the user needs and market, they started designing and prototyping. The next step was user testing to monitor the reaction of the user to the services.

Once the team received approval from user testing, the design was ready for implementation. After the release was completed and the feedback was analyzed by the team and they reiterated the product with regards to received feedback.

How many resources from the vendor's team worked with you, and what were their positions?

We interacted with the founder of Tentackles, IT specialists, designers, content writers, and a marketing expert. The team helped us navigate the complexities of UX/UI design. There might be a few more working in the background.

Can you share any outcomes from the project that demonstrate progress or success?

We are steadily reaching to meet our strategic goals as soon we upgraded our UX/UI web design. They delivered things right on time and brought the plan to reality. We can say that their work has positively impacted.

How effective was the workflow between your team and theirs?

It was seamless. The website design process can be long and confusing, but the results were worth it. The team worked carefully across all areas from writers to developers to designers and I admire their flexibility. They delivered the project right on time and exactly as we expected it to be.

What did you find most impressive or unique about this company?

One thing that we found very impressive about the team was their flexible approach. They have a deep robust knowledge of web design and they delivered creative solutions marinated with our vision. They embraced all our needs and helped us succeed by consistently delivering the best.

Are there any areas for improvement or something they could have done differently?

I had a great experience working with Tentackles. Having worked with many vendors for various services, this was one of the best. Having said that, there is always some room for improvement and I am looking forward to seeing more services under one roof. This will mutually benefit them and their clients as well.

Introduce your business and what you do there.

I’m a director at a software and services provider working with banking and retail clients.

What challenge were you trying to address with Tentackles - A UI/UX Design Agency?

We launched a new product aimed at US-based mortgage originators, and we engaged with Tentackles to create a website.

What was the scope of their involvement?

Tentackles designed the logo and WordPress website for our product and helped us with SEO in the initial phase. They currently handle the IT side, content production. We haven’t gone into marketing, but we’ll consider them for this in the future.

What is the team composition?

I’ve engaged with 4–5 people from Tentackles; their founder, an IT specialist, a designer, a content writer, and an SEO and marketing expert. There might be a few more working in the background.

How did you come to work with Tentackles - A UI/UX Design Agency?

They were shortlisted before I joined. We evaluated logo designs from 2–3 agencies, but the one done by Tentackles was more in line with our thought process.

What is the status of this engagement?

We started working with them in April 2021, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

It’s still early for actual metrics because we’re still launching the product. I can say that they deliver on time, and the website designs were well-received by our management.

How did Tentackles - A UI/UX Design Agency perform from a project management standpoint?

They’re flexible in conforming to how we want the engagement to be done. It required a bit more work on Tentackles’ side, but they were willing to take that on board. We communicate through phone, WhatsApp, and email.

What did you find most impressive about them?

They worked during the lockdown. There was a massive second wave going on in India, and their ability to deliver on time is something to mention.

Are there any areas they could improve?

There’s nothing they can improve on — the project is going smoothly.

Do you have any advice for future clients of theirs?

We jumped into the engagement with one day of preparation. My advice is for customers to take a week to prepare what they want. It’ll speed up the implementation quite a bit.

Introduce your business and what you do there.

I’m the founder of Miljayega, a lost and found platform.

What challenge were you trying to address with Tentackles?

I needed someone to develop our lost and found platform. The idea kept evolving. It started as a website and then evolved into a piece of management software before we landed on a range of products that would help people identify their valuables.

What was the scope of their involvement?

They designed and developed our website from scratch. We filed a patent for it — it was really unique to the market, and they made it possible. When we started, we agreed that we’d get it up on CodeIgniter and then switch to Java later. For now, the platform is on CodeIgniter.

We didn’t have any references or websites to use as an example of what we wanted. There were numerous occasions we had to design things, scrap them, and pull them back again — they were really patient in handling our requests. They didn’t ever say that they couldn’t incorporate something I requested.

What is the team composition?

There were at least three developers and 3–4 resources on their design team. The owner of the company jumped on calls to help guide them.

How did you come to work with Tentackles?

I’d wanted to work on this project since 2015, but I had lots of trouble finding the right vendor for the price. We increased our budgets a little and yet still couldn’t find anyone. I had the skeleton of what I needed in place, outside of the technology. We gave it to a few potential vendors who couldn’t finish it, and I brought the work to Tentackles in 2018. They were able to complete it for me.

How much have you invested with them?

We’ve spent around 60 lakh Rupees so far ($82,100 USD).

What is the status of this engagement?

We’ve been working together since October 2018.

What evidence can you share that demonstrates the impact of the engagement?

They made something possible that no one had done before — I could proudly file a patent for it. I celebrate that often. I’m really thankful and I admire their capabilities in terms of making things possible.

How did Tentackles perform from a project management standpoint?

I gave them a basic understanding of what I wanted. Tentackles understood my requests via email and phone calls. They were flexible. I don’t know all the tools they used, but they were very supportive and accepted the fact that we made a lot of changes.

What did you find most impressive about them?

They don’t bill me for every second that we spend together. This distinguishes them from other teams that I’ve worked with.

Are there any areas they could improve?

There have been a few instances when individuals aren’t available, and the work is delayed by a day or two. This happens to everybody at times, so I don’t blame them. I’m happy with what they’ve done.

Do you have any advice for potential customers?

Be elaborate in helping them understand what needs to be delivered. The key developer has a slight language barrier, but once you help them understand what needs to be done, they’re great.