What was the scope of their involvement?
TechnoGlobal is taking care of the operational aspects of my staff. Their main job is to ensure that my staff is happy, healthy, and at work. They’re focused on understanding Australian business, and they have Australian staff involved in the work, leading to a synergy between the Australian and Filipino cultures.
The mentality of their management team is good, and the HR team is part of that. We work directly with them and they hire people I approve of. Their knowledge is extensive compared to mine, and they make good choices on how to operate the team. They understand the legal scenarios and the cultural aspects around the employees themselves, but they’ve also introduced me to other customers of theirs, encouraging a community culture in which we share knowledge.
They also provide other operational services, such as an in-house nurse. They understand many of the reasons why people change jobs and are working to mitigate those. Their retention rate is far superior to similar companies.
What is the team composition?
I work with their operations, HR, management, and IT teams, talking with pretty much all their departments. I talk to all their important people whenever I need to, and they’re usually available. I have one contact in each department, and IT comes in as needed. In terms of key staff members, we have an operations manager, an offshore manager, and an HR manager.
How did you come to work with TechnoGlobal?
TechnoGlobal tailors its services to Australian companies, with a lot of IT clients in particular. We chose to work with them as they eliminate our worries around the legal, benefits, and regulatory aspects of running an offshore staff. They’ve enabled us to operate our business, without having to worry about the staff and other things that come with it.
How much have you invested with them?
Our investment across the years has been $100,000–$1 million.
What is the status of this engagement?
We started working with TechnoGlobal in 2017, and the engagement is ongoing. We’re looking to grow the team there.