How did you select this vendor?
I conducted a search online for one of the best and most renowned Managed IT services providers and I stumbled upon TCB Inc. From there I contacted their support and we booked a date with them for consultation.
Describe the project in detail.
Upon selecting TCB, I held a series of meetings with the lead consultant and described to him the tragedy that unfolded almost crippling my business. A day later, a team of data recovery experts made a visit and not only helped us to recover all our corrupted data from the server, but they also performed a risk assessment of the entire network infrastructure.
Later on, they provided us with a list of data backup options such that in the event of a similar tragedy, we could seamlessly retrieve our data and ensure business continuity.
What was the team composition?
At the beginning, I was assigned a lead consultant who served as the main point of contact throughout the whole project. Along the way, I was introduced to 2 data recovery experts who handled the technical aspect of recovering the data and setting up a firewall and intrusion detection and prevention systems.