it services, it consultant, it supports

TCB, Inc. was established in 1993 by Engineers and Developers. Headquartered in Chantilly, Virginia, TCB provides services to the Internet community as well as computer products and services to the greater Washington, D.C. metropolitan area.

TCB’s business philosophy is to provide quality products and services at the lowest competitive prices. We achieve this through innovative cost saving business implementations. TCB’s utilization of the virtual office concept keeps client costs low and product quality high.

 
$1,000+
 
Undisclosed
 
10 - 49
 Founded
1993
Show all +
Chantilly, VA
headquarters
  • 14240 Sullyfield Circle #K
    Chantilly, VA 20151
    United States

Reviews

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Data Recovery & Backup for Bakery

"I was enthralled by their timeliness and deep understanding of cybersecurity."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May - June 2019
Project summary: 

TCB IT NETWORK SUPPORT provided cybersecurity services for a bakery. The team recovered all corrupted data from the server and performed a risk assessment of the entire network infrastructure.

The Reviewer
 
11-50 Employees
 
Kenya
Business Owner, Bakery
 
Verified
The Review
Feedback summary: 

The engagement helped the client retrieve all customer data and protect themselves against any future security concerns. TCB IT NETWORK SUPPORT is organized and flexible Their team possesses the knowledge and technical abilities necessary for a project of this nature.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I run a small bakery, that also doubles up as a small coffee joint. We have been in business for 5 years now, making and supplying cakes, muffins and a whole variety of pastries for important occasions such as birthday parties, weddings or any other celebratory moment where a cake is a must-have.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TCB IT NETWORK SUPPORT?

Tragedy struck in the summer of 2018 when a nefarious malware infiltrated our computer network and corrupted our CRM and all of our customer data and crucial financial information. We were at a great loss of what to do and business almost ground to a halt as we tried various disaster mitigation measures. This is when we decided to engage the services of TCB

What were your goals for this project?

We wanted to recovery our crucial customer data and other financial records as well as set up a robust and reliable data backup plan.

SOLUTION

How did you select this vendor?

I conducted a search online for one of the best and most renowned Managed IT services providers and I stumbled upon TCB Inc. From there I contacted their support and we booked a date with them for consultation.

Describe the project in detail.

Upon selecting TCB, I held a series of meetings with the lead consultant and described to him the tragedy that unfolded almost crippling my business. A day later, a team of data recovery experts made a visit and not only helped us to recover all our corrupted data from the server, but they also performed a risk assessment of the entire network infrastructure.

Later on, they provided us with a list of data backup options such that in the event of a similar tragedy, we could seamlessly retrieve our data and ensure business continuity.

What was the team composition?

At the beginning, I was assigned a lead consultant who served as the main point of contact throughout the whole project. Along the way, I was introduced to 2 data recovery experts who handled the technical aspect of recovering the data and setting up a firewall and intrusion detection and prevention systems.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I was able to recover all my customer data and crucial financial records. My business was able to spring back to full operations after a few days. In the end, our network was fortified with a robust firewall and intrusion detection and prevention system to keep all sorts of malware at bay. A secure cloud backup solution was also integrated with our existing system to ensure that data is backed up at all times.

How effective was the workflow between your team and theirs?

It was pleasant and easy working with the team from TCB, from the lead consultant to the technical data recovery and backup experts. We kept in touch via telephone and WhatsApp and everything went smoothly to the end.

What did you find most impressive about this company?

I was enthralled by their timeliness and deep understanding of cybersecurity. From how hackers infiltrate networks and launch attacks on how you can prevent yourself from falling victim. I realized that my business was so exposed and vulnerable to attacks as I didn't have any security mechanism in place to keep attacks at bay.

Are there any areas for improvement?

Overall, I was very satisfied with the quality of work done and grateful to have recovered my crucial customer data and financial records.

5.0
Overall Score TCB deserves a 5 start rating for their commendable and thorough job!
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Scheduling went well and the technical team was on time and did a splendid job in a timely fashion.
  • 5.0 Cost
    Value / within estimates
    Given the nature of work undertaken, I would say they are quite affordable
  • 5.0 Quality
    Service & deliverables
    They are certainly one of the best in the industry,
  • 5.0 NPS
    Willing to refer
    Very likely, I was impressed by their quality of work