Custom Apps: Tech Done Right

Table XI is a trusted software development and UX design company.

We are 35 meticulous and curious minds in Chicago with a 15 year history of building websites, mobile applications and custom digital experiences for everyone from startups to storied brands. Our partners trust us to create innovative solutions that drive their businesses forward.

Want to learn more? Stop by one of our events: http://bit.ly/2sDC2Oy

 
$75,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2002
Show all +
Chicago, IL
headquarters
  • Table XI
    328 S Jefferson, Suite 670
    Chicago, IL 60661
    United States

Portfolio

Key clients: 

Healthcare Companies: Dept. of Medicine, Northwestern University, Journal for the American Medical Association, Tend Healthcare, Push for Wellness, Super Better, Industry Leaders: Northwestern University, Dickson, The Field Museum, Outcome Health, Rice University, Keiser | Startups: Everything But The House, The Wabash Lights, SuperBetter | Media Companies: Chicago Ideas, RogerEbert.com, PechuKucha

Training doctors with a flexible, CME-crediting mobile app

JAMA, the Journal of the American Medical Association needed a new way to offer CME credits that would engage and educate young doctors. Table XI was able to learn what those doctors needed through user research, then build a mobile app that delivers on-demand education for the next generation of JAMA readers.

Read the case study

Using a chatbot to engage student leaders at Rice University

How do you grab the attention of an 18-year-old? That’s the question Rice University came to Table XI to answer. The school had recently launched its Doerr Institute for New Leaders, and needed to show students all it could do.

We used user research to find the best solution — a chatbot that would survey students via text, then match them with a customized leadership program. Then we built it alongside Rice's IT team, so they could manage it long after Table XI wrapped.

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Building a homecare app, and business model, from across the globe

Tend's founder came to us just as Australia was deregulating homecare — opening up an opportunity to bring technology to a previously paper-bound industry. He needed a technical partner to make the most of the moment. Together, we conducted user research to identify pain points and find solutions. The resulting app gives caregivers, clients and families a digital space to coordinate and communicate, making homecare more transparent and flexible than ever before.

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Supporting PechaKucha's worldwide event series as it doubles in size

As PechaKucha’s storytelling series became a global phenomenon, its founders called Table XI to build technology capable of supporting their growing international community. Over the years we've collaborated on a website and an iOS app, taking turns flying between Tokyo and Chicago. Today our technology supports events in over 1,000 cities worldwide.

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Building an ecommerce site capable of increasing revenue by 35 percent

The first ecommerce site we built for The Spice House in 2006 drove a 14-fold increase in online sales. So the bar was high 10 years later, when we embarked on a total redesign. Fortunately we've learned a lot about the business in 15 years of working together. When the new website launched, revenue jumped 35 percent, and it's still going strong.

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Transforming Participate into an Agile product company — and boosting active users 43%

Participate came to us in early 2017 in the middle of merging businesses and transitioning to a product company. We were able to help them adopt an Agile mindset, establish a UX practice and weave design thinking into everything they do. The result is a 43 percent increase in active users and a 45 percent increase in satisfaction with UX for the entire product team.

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Building a marketplace to help a plant seller disrupt its own 100-year-old business

The LandscapeHub team came to us with more than 100 years of family experience in the nursery business — and a desire to disrupt everything. We helped them build a two-sided marketplace connecting buyers and sellers, then train a new tech team to run it. Today they're a fully-funded startup with big plans to expand. 

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Giving Northwestern a seamless, transparent platform for research management

Northwestern University was using a patchwork of systems to track usage and payments for its sixty research facilities. Table XI developed NUcore to serve as a single, seamless and transparent core facility management software. We've earned more than 90 percent adoption so far, giving administrators clear data on utilization and saving staff manhours.

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Developing an e-commerce app for Everything But The House

After bringing startup innovation to the unlikely world of estate sales, Everything But The House needed an iOS app that could manage its hundreds of thousands of active users. We worked alongside them to develop an e-commerce app that can keep up with their rapid growth — and deliver the insights and analytics necessary to help them scale.

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Delivering better UX for the Field Museum

The Field Museum of Natural History wanted to learn more about its users — and it was looking for a UX design team capable of approaching the question with the same scientific methods the museum prizes. We embarked on a four-month research project to learn what users were looking for and what they were getting on the existing website. Analyzing the interviews, data and tests allowed us to give the Field a whole new understanding of its users, and a redesigned website to better serve them.

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Creating a publishing site worthy of Roger Ebert

Roger Ebert wanted a website to host his archive and feature the work of movie critics he admired. He hired us to bring that vision to life. We were able to migrate his writing, build out search functionality and deliver an SEO-friendly website. We continue to support the site as it publishes brilliant new writing worthy of Roger's legacy.

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Bringing Dickson into the Internet of Things

For the past 15 years, family-owned Dickson has looked to Table XI to secure its future through technology. We started by helping Dickson’s team understand their users’ behavior, then worked up to revamping their entire e-commerce strategy.

As a technology partner though, our job is to identify new ways to grow Dickson's business. That’s why we’re proud to announce the launch of the DicksonOne app, a centralized hub for product data that’s giving Dickson an opportunity to own a slice of the Internet of Things.

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Giving Chicago Ideas a global media platform

We’ve been the official tech sponsor of Chicago Ideas for four years running, helping it grow from an annual gathering of influential speakers to a global idea-sharing brand. That’s meant building a new event management platform and mobile ticket-scanning app, moving Chicago Ideas to a new administration platform and upgrading it to an AWS infrastructure.

This year we tested new ways forward with a Product Design Workshop. The result was a total responsive redesign and a custom content management system that lets CI’s staff build new pages from 38 stackable design blocks.

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Building a CMS and iPad sales tool for Keiser

Keiser came to us with big plans. The more than 30-year-old maker of high-end fitness equipment — think training machines for NASA and the MLB — was preparing a huge marketing push ahead of their conference season. We were able to deliver a new website, CMS and iPad sales tool on a tight timeline and on budget.

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Preparing Cobbler Concierge for scale with stronger systems

Cobbler Concierge had seen rapid growth in its first year and a half in business — and its original system was starting to show the strain. The shoe and handbag repair startup came to us for a code audit to identify any weaknesses or limitations in the software. The findings allowed us to stabilize the product and create new opportunities for growth. In the seven months since we started, Cobbler has increased business by 66 percent, and growing.

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Reviews

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Outsourced Software Dev for Digital Health Solutions Company

“They really became an extension of our homegrown team.”

Quality: 
4.0
Schedule: 
3.5
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2017 - Ongoing
Project summary: 

Table XI (TXI) led software development for a cloud-based healthcare solution. TXI designed a development project plan, stood up a secure development environment, and integrated various functionalities. 

The Reviewer
 
10-50 Employees
 
Chicago, Illinois
Larry Schor
CEO, Push for Wellness
 
Verified
The Review
Feedback summary: 

Table XI’s work facilitated a business pivot that more than tripled annualized recurring revenue and a supported strategic shift in our primary market focus. TXI is a trusted and valuable partner. Project management could be improved, but TXI always leaned in with integrity to address the rare dispute. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Push for Wellness. We’re a digital health solutions company focused on delivering Medicare and Medicaid to small organizations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

Many of our internal processes were manual, subscale and expensive.  We hired Table XI to digitize workflows and integrate advanced analytics and data science to drive intelligent outreach to our members using SMS compliant with privacy and consumer protection regulations. We also need to TXI to design and implement an innovative solution to automate virtual fulfillment of restricted-use financial rewards to an unbanked customer base.

SOLUTION

What was the scope of their involvement?

Table XI is our entire outsourced development team. A member of their leadership is our acting CTO who partners with our head of product management, working together to scope and resource load the initial product roadmap.  Our project manager collaborated with TXI’s project manager to engage and manage monthly agile showcases of progress against program objectives.

This project required Table XI to ideate and innovate with our team, master use of new technologies,  design and implement a complex data model and collaborate with third party vendors including Twilio, AWS, salesforce.com, fitbit, apple, higi.  In addition, TXI stood up and managed secure development and production environments, managing third party and maintained a secure environment that satisfies complex healthcare privacy and security regulations.

Table XI also provided support outside the scope of what we’d typically ask of a software development partner. Early in the project TXI started working with a third-party vendor to utilize a commercially available off-the-shelf solution (COTS) we thought would accelerate time to market at a lower total cost of ownership (TCO).  The software had various workflow capabilities that could aid in our efforts to reach program participants efficiently. Table IX implemented COTS vendor solution and began to work with its proprietary technical framework.

TXI determined that this proprietary framework could not be configured to meet our requirements or full-featured enough off-the-shelf and recommended not to use the COTS option. In less than 5 days, TXI and designed and deployed a proprietary technology stack that delivered the benefits we needed without the third-party COTS vendor, at lower TCO. Further, the added development cost of migrating the technical framework from the COTS vendor to TXI was absorbed by TXI and they were able to recapture the lost time due to this migration and had us back on schedule within two weeks.

What is the team composition?

We regularly communicate with an executive sponsor, acting CTO, dedicated senior project manager, and 3–4 other development and technical team members are allocated to our project at various points in time.

How did you come to work with Table XI?

Josh Golden (Founder, Chairman of Table XI) was introduced to a co-founder over 6 years ago, when Push for Wellness was getting off the ground. Josh took an interest in our vision and became an early investor in the business. When this project was initiated, they were already an active vendor with us.

What is the status of this engagement?

This project began in August 2017 and is currently ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From our earliest engagement, we’ve heavily relied on TXI to supplement our operational procedures and manage our development environment. With new funding in 2017, we expanded this relationship and TXI became an extension of our in-house product team. Their early efforts were instrumental in enabling us to identify and close a significant new client that doubled our revenue and nearly tripled our annualized recurring revenue. This sales was a key strategic imperative for our company as we begin to pivot from small employers with less than 500 employees to healthcare plans with an average of 150,000 members. None of that would’ve been possible without Table XI.

How did Table XI perform from a project management standpoint?

Their project manager is capable, smart, and a great partner. She demonstrated strong interpersonal and risk management skills whenever issues arise and was an effective mediating the occasional project conflict.   

What did you find most impressive about them?

They’re more than just vendor. It’s become commonplace to refer to vendors as the “partners,” but Table XI really earned the title. They’ve truly embraced us in a way that’s uncommon. We appreciate their sophisticated and highly unusual approach to project management and inception. They’ve taught us how to manage a large-scale project and that education has paid dividends.

Are there any areas they could improve?

There needs to be a tighter connection between the scope, budget against scope, and visibility of progress against the goal. They’re not as strong as they could be in this area and it’s caused uncertainty around our progress relative to the product plan. Additionally, asking one of their leaders to act as our CTO was a miscalculation on our end. It led to operational tensions that could’ve been avoided.

Do you have any advice for potential customers?

Don’t start an engagement with Table XI without an internal product manager and well-vetted product plan. We started without an initial product plan and things got off to a slow start, with a few course corrections early on that cost us some time and money.

4.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Design Sprint for Food Production Company

“I enjoyed working with Table XI and am looking forward to future partnerships.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2018
Project summary: 

Table XI facilitated a five-day design sprint to create a food product that could go to market within an expedited time frame. The collaboration produced a new brand, product idea, and business model.

The Reviewer
 
10,001+ Employees
 
Chicago, Illinois
Innovation Methods Conductor, Food Production Company
 
Verified
The Review
Feedback summary: 

While the design sprint was an ambitious undertaking for both parties, Table XI led the project with integrity and professionalism. They encourage creative solutions and a team effort. Their ability to produce high-quality deliverables within an aggressive timeline is remarkable.

BACKGROUND

Introduce your business and what you do there.

I’m an innovation methods conductor for a food production company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

To launch a new product, we had to come up with an idea that could be planned and executed within a six-month timeframe. We had a vague concept in mind, but most of the work still had to be done.

SOLUTION

What was the scope of their involvement?

Table XI collaborated with us to conduct user research and lead a design sprint. First, they interviewed several customers to uncover behaviors and needs that are unmet by products currently on the market. They used those insights to work with us on a five-day design sprint. We didn’t have a specific product idea at the start, so Table XI took us through the whole process of brainstorming ideas, presenting porotypes to consumers, and integrating feedback. By the end of the fifth day, we defined a product that could be produced within our designated timeframe.

Designing a new product is usually a lengthy process, so this was a unique approach for us. Conversely, they primarily focus on IT solutions, so applying the design sprint strategy to a food product posed a unique challenge to them as well. After the project’s success, we engaged them to assist another product’s creation by leading a design sprint.

What is the team composition?

They assigned one project manager who acted as our primary point of contact.

How did you come to work with Table XI?

The leader of our group had prior experience working with them, but I’m not sure how they originally connected. He initially considered other vendors, but we liked Table XI’s responsiveness and ability to deliver quick turnarounds. They exude the entrepreneurial startup culture that we’re trying to work towards. That attribute drove us to work with them over other firms.

How much have you invested with them?

spent between $50,000 and $100,000.

What is the status of this engagement?

The design sprint took place in January 2018. We maintain a professional relationship with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The product isn’t launching for another few months, but our engagement with Tale IX was very productive. The collaboration helped us learn how to move faster within our industry. In addition to the product idea itself, we came up with a new business model and a new brand as well. Overall, we’re extremely happy with the quality of each output.

How did Table XI perform from a project management standpoint?

They were responsive, communicative, and kept the project on schedule.

What did you find most impressive about them?

The team is very approachable and easy to talk too. They were open to the challenges we presented, even if they were outside of normal operations.

Are there any areas they could improve?

No. I’m satisfied with their service.

5.0
Overall Score I enjoyed working with Table XI and am looking forward to future partnerships.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Online Betting Exchange

“I really appreciated the educational aspect of our work together. They were fantastic at keeping us in the know.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Confidential
 
Dec. 2017 - Ongoing
Project summary: 

Table XI assisted a betting exchange as they built a mobile app in React Native. They educated the internal team on the intricacies of the framework and how to incorporate existing features.

The Reviewer
 
51-200 Employees
 
London, United Kingdom
Technical Director, Online Betting Exchange
 
Verified
The Review
Feedback summary: 

The app is still in development, but Table XI performed very well throughout the process. They provide helpful insight on performance and functionality and their willingness to teach sets them apart from other developers.

BACKGROUND

Introduce your business and what you do there.

I’m the technical director of an online betting exchange.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

We had an idea for a mobile application that we wanted to build in a short time frame. Our team had no experience in React Native and we wanted a team to help us begin the process.

SOLUTION

What was the scope of their involvement?

The main thrust of the project is an elite sports betting exchange. It’s fairly complicated and integrates with existing proprietary technology. We wanted a new experience for our clients and went to Table XI for a realistic estimation of what we could achieve before the World Cup. They taught us how to navigate React Native so we could eventually take over the project.

We didn’t want to waste time building a prototype, so we started building the actual app right away. Over the course of about a month, they taught us how to integrate our existing backend systems into the app before incorporating bigger features. We worked with senior members of their team until we could confidently take over. They empowered us with the confidence we needed to finish the build without their help.

What is the team composition?

We collaborated with Claire (Practice Lead, Project Strategy and Execution, Table XI) and Ed (Full-Stack Developer, Analytics Practice Lead, Table XI). They relayed our requests back to the development team.

How did you come to work with Table XI?

Our CEO had a prior relationship with their former CEO. They came to our London office for an initial research phase before starting on the main build.

What is the status of this engagement?

We started working together in December 2017. We’ve created the MVP and we hope to launch by June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is great. We’re still working on it, but we were very happy with their performance. We spoke a lot throughout the process and they were amazing teachers. They mentioned that they are getting more requests like ours and their ability to instruct is phenomenal. We still contact them to get their insight on performance and other functionality. We’ve had no major issues with the process so far and get a lot of compliments from our CEO and the rest of our staff.

How did Table XI perform from a project management standpoint?

Claire was a responsive project manager, even if we had to contact her outside of regular business hours. Their whole development team has been helpful and are still helping with issues.

What did you find most impressive about them?

I really appreciated the educational aspect of our work together. They were fantastic at keeping us in the know and building alongside us as we went. I’ve worked in agencies like theirs and was really amazed by their willingness to teach.

Are there any areas they could improve?

Nothing comes to mind. We had little differences of opinion along the way, but nothing glaring or major. The process was smooth and seamless.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They’re comparable to other agencies.
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Development of Products Notification for Retail Site

“We’re extremely pleased with their results—the rates are miles ahead of our past email engagements.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. - Apr. 2018
Project summary: 

Table XI built an email notifications system to alert customers about product inventory. They embedded it into partner sites and developed a backend feed to track product availability.

The Reviewer
 
51-200 Employees
 
Chicago, Illinois
Matthew Frey
Engineering Manager, Shoprunner
 
Verified
The Review
Feedback summary: 

Table XI is incredibly adept at agile processes and has outstanding project management. They presented a variety of project options to optimize time and money while still building the best product. The entire team is collaborative and willing to adjust to any new requirements.

BACKGROUND

Introduce your business and what you do there.

I’m an engineering manager at Shoprunner, a company that partners with a network of retailers to provide customers with free two-day shipping.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

We had an opportunity to build a product for our retailer partners. We needed a firm to help create a notification-based functionality to live on some of our partners’ sites.

SOLUTION

What was the scope of their involvement?

The purpose of the project was to give users the ability to receive notifications about out-of-stock and in-stock products they’re interested in purchasing on any of our partner sites. When we began, Table XI outlined various levers that helped us shape the project. They were things like speed, budget, quality, etc. We worked closely with Table XI to determine the best use of our resources and to get the most out of our time and money.

Once we got started, Table XI wrote some JavaScript that we embedded in our partners’ websites. They also did some backend work to facilitate a product feed from the partner to determine when an item is out of stock or low. The new feature sends an email notification to the user when that happens.

What is the team composition?

We worked with their dev lead and director of software delivery.

How did you come to work with Table XI?

Table XI knew our leadership team. I considered a few different firms, but Table XI seemed like the best fit. They had the skill, were located nearby, and were easy to work with, so we hired them.

What is the status of this engagement?

We worked together from January–April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The open rate for our notification emails is up to 60%, and the click-through rate is at 26%. We’re extremely pleased with their results—the rates are miles ahead of our past email engagements.

How did Table XI perform from a project management standpoint?

Table XI has incredibly strong project management skills. I was impressed with their initial planning and their weekly collaborations in our agile processes. They were able to add to our workflow and make it better instead of just doing what we asked.

What did you find most impressive about them?

They’re attentive to detail and communicate well. They didn’t just want to meet a deadline—they wanted to make the best product possible.

Are there any areas they could improve?

I can’t think of anything.

Do you have any advice for future clients of theirs?

Get everyone together in the same room to do the initial project planning, if possible. It was one of the most helpful steps in the process.

5.0
Overall Score I really enjoyed working with them and would definitely partner up again.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Design and Dev for Sports Events Platform

“They know what they’re doing and do it well.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Jun. 2017 - Ongoing
Project summary: 

Table XI is helping to build a smart event platform from scratch to facilitate integration and speedy user onboarding. Their roles include backend, frontend, and API development, as well as some crypto, design, devops, QA, and product/technical strategy.

The Reviewer
 
1-10 Employees
 
Arlington, Virginia
Co-founder, Sports Events Platform
 
Verified
The Review
Feedback summary: 

Field testing shows that the product functions as hoped so far. Table XI has proven to be an invaluable partner and has guided us through every step of the development process. They challenge pre-conceived ideas/requirements, bring discipline and structure to the development of a high-quality product, going above and beyond just following orders.

BACKGROUND

Introduce your business and what you do there.

I am a co-founder and lead product and technical strategy for a smart event platform. Our goal is to transform the fan experience and optimize venue operation of live events. We love near-field communication (NFC) technology and do a lot of cool work with Apple, Google, and NXP.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

We're looking to streamline all the activities of a game day or live event into a single vehicle that can be read using NFC. It's your ticket, wallet, loyalty card, parking pass, public transport card, access to club or VIP areas, sponsors activation or fan engagement activity (e.g. taking pictures in a photo booth or digital scavenger hunt, etc) all in one. 

At a high level, we're a credential aggregator that integrates various operational systems, both on-site and cloud-based. We need the ability to onboard users, associate smart devices in forms such as wristbands, card or digital passes, and allow people to use them at venues. The account details will be retrieved instantly in order to determine if the user has enough money for a purchase, if there is a credit card backing up the NFC device, if the ticket is valid, etc.

SOLUTION

What was the scope of their involvement?

We're building the backend of our smart event platform from scratch. It is an account and cloud-based platform which uses a combination of apps and NFC based Internet-of-things (IoT) to bridge the physical and digital worlds.

Table XI has been helping us build a Swiss Army knife type platform of sorts, which is critical to the third party integrations our platform requires in order to be successful. They've provided full backend, frontend, and API development, along with some crypto, design, DevOps, AQ, and product/technology strategy.

What is the team composition?

I’ve primarily communicated with my equivalent product manager on Table XI’s side.

How did you come to work with Table XI?

We selected them from around 15 companies. We found them through a mentor we worked with an accelerator program. That mentor, whom we respected greatly, had prior experience with Table XI, so that meant a lot to us. They received good references from former clients, and during the RFP process, they were also the group that challenged us the most on our ideas. We believed that they could add the most value to our development.

How much have you invested with them?

The cost of their work has been $250,000 and $500,000.

What is the status of this engagement?

We started working with Table XI in May or June 2017. The collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We delivered the Smart Stadium experience at a big exhibit at CES. We were live for nearly a whole week in a non-production environment and things still worked great! We also had a pilot at a basketball tournament. Everything worked great in both cases. The system has been field tested and performed as expected based on the intended use and the size of the events so far.

How did Table XI perform from a project management standpoint?

They’ve brought lean startup and agile development principles along with a lot of discipline for executing them. The team has applied creativity to our decisions on whether we needed to write code for certain components, and what the minimal amount of code we could write was.We have a lot of features to develop and a lot of stories in our tracker, so we don’t want to go too far down unnecessary paths.

As we clear out old stories which have become irrelevant from our project tracker, it's evident that their suggestions to not run those stories earlier was correct. With that, they saved us time and money and spared us from bloated code.

For communication, we use Slack and have daily stand-ups and story reviews. Their project manager ensures that our meetings run smoothly and keeps track of notes and other takeaway materials. I enjoy their structured process.

What did you find most impressive about them?

Table XI is clearly a software company. They know what they’re doing and do it well. But, they don’t just take requirements; they work with the client to make sure that the product features and acceptance criteria makes sense and that we've though through our options. From my experience, this sets them apart from other shops I've worked with.

Are there any areas they could improve?

They could be less expensive.

Do you have any advice for future clients of theirs?

Clients will get the most out of Table XI if they come with an open mind. Table XI may not be the best choice if you expect them to strictly execute a concrete set of requirements. If the client is open to an outside perspective, they have a lot to gain from collaboration with Table XI. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We’ve had some slippage on the timeline but it was due to the nature of the product.
  • 4.5 Cost
    Value / within estimates
    They are expensive compared to other options, but they provide a great service and product.
  • 5.0 Quality
    Service & deliverables
    They deliver what they say they will.
  • 5.0 NPS
    Willing to refer

Software Dev for Consulting Firm

"Table XI proactively offered suggestions and flagged any potential issues early."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2016 - Jun. 2017
Project summary: 

Initially contracted to create a prototype, Table XI went on to design and develop an app for a consulting company. They built the frontend, including user experience, and a "lightweight" backend for speed to market and demonstration capabilities.

The Reviewer
 
1-10 Employees
 
New Jersey
Partha Chatterjee
Co-founder and Partner, Akara Group
 
Verified
The Review
Feedback summary: 

Providing expert advice and thoughtful suggestions, Table XI’s team inspired confidence throughout the project. Their ability to work within strict budget and timeline parameters is unparalleled, and proactive project management made them a valuable partner.

BACKGROUND

Introduce your business and what you do there.

I’m a co-founder and partner of Akara Group, a consulting organization specializing in pharmaceutical entities and their relationships with managed care facilities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

We had decided to move from consultation to software development, or at least offer it as a secondary service within a niche domain. As a consulting company, our challenges were a limited budget and our inexperience with building software. We also didn’t understand all the different factors we needed to consider so we needed an experienced partner to lead the project.

SOLUTION

What was the scope of their involvement?

We initially engaged Table XI for two months to help us build a rapid prototype that we could demonstrate to clients in order to gauge interest. Once we established there was a demand for the product, we used their team to build the back- and frontend of our app. We provided simple wireframes that laid out our ideas for the app. They assigned a UX person to help us think through what would and wouldn’t work. Their business analysts and developers also suggested other features that they thought our clients would like. They created the look and feel of the app, and developed code to ensure a fast response time.

What is the team composition?

We mainly worked with a project manager, UX person and developers from their team.

How did you come to work with Table XI?

Though I knew one of their team members from a previous company, we went through an RFP process. It came down to three companies and Table XI came out on top. Their proposal stood out partly because of the obvious care they put into it and partly because of their ability to understand our goals and craft a plan of action.

What is the status of this engagement?

We started working on the prototype project in the summer of 2016. The development of the app took place from December 2016–June 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Table XI delivered exactly what they promised. I constantly changed my mind, but they were fantastic in accommodating my requests.

How did Table XI perform from a project management standpoint?

There were some scope considerations where they could have been clearer on what was possible and what wasn’t, but the overall project management was good. They did a great job of working within our limited budget and building a product that can be expanded once we have more funding. In fact, it’s possible that they worked beyond the budget and didn’t charge us in order to meet our expectations. They really took the lead and guided us on designing the best user experience. Our way of thinking was more antiquated, so that was very helpful. We also wanted to deliver the app as fast as possible. They were tremendous in managing the scope accordingly. Table XI proactively offered suggestions and flagged any potential issues early.

What did you find most impressive about them?

Their ability to lead us was really important. Table XI is a fantastic company, and I would definitely use them again. They put a lot of care and attention into what needs to be done.

Are there any areas they could improve?

Nothing really stands out as an area of improvement.

4.0
Overall Score There’s always areas for improvement, but nothing jumps out at me.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Dev Partner for Cloud Software Platform

“Table XI helped our 90-year-old manufacturing company step into the 21st century …”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2009 - Feb. 2018
Project summary: 

For more than a decade, Table XI has been a development partner, working on web apps, e-commerce sites, and digital marketing for our company. They built the software portion of an IoT SaaS application, including frontend and backend work. They continue ongoing development of that system.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
Former Senior Product Manager, Cloud Software Company
 
Verified
The Review
Feedback summary: 

Table XI has a wide range of talents, providing nearly any service needed. Their deliverables have brought in millions of dollars of revenue. The team is reliable and honest, explaining any approach that is unclear or not understood.

BACKGROUND

Introduce your business and what you do there.

I’m a former senior product manager at a manufacturing company outside Chicago. I was in charge of our e-commerce site and an IoT cloud software platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

We were an older manufacturing company, looking to adopt technology and marketing tools to take the company forward. For me specifically, it was about IoT services and helping us launch a platform that connected our devices to the cloud to better serve our customers.

SOLUTION

What was the scope of their involvement?

The first project we worked on was redoing our e-commerce site. Table XI did a ground-up redesign and backend overhaul. The previous site was outdated, so they helped us rebrand it and add new functionalities. Table XI built custom workflows based on our products and how we sold them.

We just recently updated the site to better reflect our current marketing strategy. We’re promoting things differently, so we needed new tools to reflect that. The changes were built on the original framework, but Table XI made some user interface improvements and backend enhancements.

For the IoT SaaS application, our internal engineers converted our existing hardware from local wireless communication to an IP-based network. From there, Table XI built the web entire app, from the APIs that took the data from the devices to the actual user interface. That included the server architecture, the software programming, and the app design. They now maintain the app day-to-day and advise the company on any new feature updates.

What is the team composition?

We worked with 2–7 people. We interacted regularly with the CTO, a project manager, and two main developers.

How did you come to work with Table XI?

The company was already working with Table XI when I came on. One of their founders met the owner of our company, and the relationship’s been going for nearly 15 years.

What is the status of this engagement?

I worked with Table XI from August 2009 until last month, when I left for a new position, but TableXI continues to do work for my previous employer.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our e-commerce site brought in millions of dollars of revenue for our company. It was a robust e-commerce store that did everything we needed it to. The second version improved our marketing, focusing on things like web ranking and SEO rating. I don’t know the numbers, but our ratings increased, and we were landing higher on searches. A lot of that was due to Table XI’s work.

The software as a service (SaaS) app is likely the future of the company. The application drove millions of dollars of hardware and software revenue. Table XI helped our 90-year-old manufacturing company step into the 21st century and enabled us to move forward with cloud IoT projects.

How did Table XI perform from a project management standpoint?

They were fantastic. They had me in their communication channels and proactively brought up issues before they became actual issues.

What did you find most impressive about them?

They were a relatively small organization but had a deep bench of skills and knowledge. Whenever we needed a certain resource, they could be called upon to provide it.

Are there any areas they could improve?

Better defining some of the work upfront would’ve been beneficial. We improved by the end of my time working with them, but it definitely reduces the amount of work you have to refactor.

Do you have any advice for future clients of theirs?

If you don't understand something, ask questions. They’re phenomenal at explaining unclear concepts and want you to pushback if you don’t agree with or understand a certain approach. They're very open to conversation, so speak your mind.

5.0
Overall Score They did great work. They treated me, the client, very well, and I'm in my new position largely because of what they delivered for my previous company and taught me.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    If you outlined the project clearly, there's generally no problem hitting a reasonable deadline.
  • 5.0 Cost
    Value / within estimates
    They're expensive, but they delivered products in a timely manner and enabled us to realize millions of dollars in revenue.
  • 4.5 Quality
    Service & deliverables
    The service was fantastic., but occasionally some of the deliverables had minor bugs that should've been caught during QA.
  • 5.0 NPS
    Willing to refer
    I'd highly recommend them.

App & Web Dev for Investment Firm

"They're amazing on all fronts, and their development team is particularly amazing."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Aug. 2014 - Ongoing
Project summary: 

Table XI offers services in web and app design and development. They identify business problems regarding IT needs and offer solutions in a variety of areas such as education and customer service.

The Reviewer
 
1-10 Employees
 
Chicago, Illinois
Owner, Digital Investment Firm
 
Verified
The Review
Feedback summary: 

They are adept at identifying and solving problems in addition to being responsive and communicative. They are also trustworthy and reliable, consistently delivering high-quality work. The client’s online traffic, presence, and sales have increased as a result of this collaboration.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of the company, which has three areas of focus. We invest in startups and help them build technology statistics, offer digital marketing and web development consulting services, and buy and build digital assets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

We needed to create several sales-focused digital assets for our client. We needed to redesign their site because it was poorly designed and a disservice to their brand. We also needed to develop a sales app tool for their representatives to take into the field and use as a digital catalog selling tool.

SOLUTION

What was the scope of their involvement?

They served as the lead developer for the website. They helped us choose a platform that fits the client's IT needs. They also helped improve user experience and develop the site’s software. They found a lightweight solution for the sales app that we were able to implement quickly and inexpensively. They handled any additional design and development for the app.

They helped build a roadmap for our work process, which we use to uncover problems and architect solutions to bring us to the next phase of our projects. They also worked to solve internal problems that focused on education and customer service.

What is the team composition?

We had two main points of contact.

How did you come to work with Table XI?

I’ve known them for over 15 years, so I've progressed in business alongside their founder. I’ve always admired what he's done with his peers, and I seek opportunities to collaborate with them any chance I get. They're really smart people.

How much have you invested with them?

We’ve spent over $1,000,000.

What is the status of this engagement?

We started working together August 2014 and still collaborate.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've been able to significantly increase our client’s online sales, and their sales will probably reach 10% of this year’s revenue. Our client’s presence online has increased by 500%, and their exposure and traffic have increased.

How did Table XI perform from a project management standpoint?

They’re extremely responsive and communicative. They take communication seriously and update us on each and every development in order to avoid issues. They’re also great at defining the problem and bringing all of the stakeholders together to agree on the problem. After hearing every stakeholder, they come back with a proposed solution that meets the concerns of everyone involved.

They're amazing on all fronts, and their development team is particularly amazing. Their project management is great, and their ability to understand the business problem motivating a project is incredible.

What did you find most impressive about them?

Nowadays it’s hard to find a partner you can trust, but they’re definitely a trustworthy company. They will do everything in their power to develop a successful project, and they're an extremely reliable partner.

Are there any areas they could improve?

No.

5.0
Overall Score They hire the brightest people available, and it's a pleasure of working with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re fantastic, and they work hard to make sure that expectations are set, which helps drive their online deadlines.
  • 5.0 Cost
    Value / within estimates
    I’ve spent a range of amounts on them for different projects, but they're consistently efficient and cost effective.
  • 5.0 Quality
    Service & deliverables
    When deliverables are sent to me, they’ve been done correctly.
  • 5.0 NPS
    Willing to refer
    They’re so good that I sometimes want to keep them a closely guarded secret.

Dev for Web Push Notification Platform

"The quality of the work is really good, and we have never come across significant problems."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jul. 2017 - Ongoing
Project summary: 

After a prior vendor’s development work fell short, Table XI was hired to fix a web push notifications platform & then expand upon the extant project, most recently focusing on a load-testing environment.

The Reviewer
 
1-10 Employees
 
San Diego, California
Keith Linder
Product Manager, Subscribers
 
Verified
The Review
Feedback summary: 

A willingness to challenge requests in order to build the best end product possible helped Table XI to cultivate an effective collaborative relationship. A dedicated project manager helped to streamline the organizational process and allow the other team members to focus on building the platform.

BACKGROUND

Introduce your business and what you do there.

I am the product manager for Subscribers, which is a web push notification platform. Design, user research, and user experience all go through me.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

Before I came on board in August 2017, the company had a different U.S.-based dev shop build out the platform, and although it was not a complete disaster, it was close to it. We needed a new development team to be able to come in, fix all of the extant problems, and then work to maximize and perfect the product we wanted to put into the marketplace. The end product aims to create a platform to better enable websites to utilize web push notifications, allowing them to send their customers messages on any (non-iOS) device rather than requiring individuals to download a separate app first. Using this technology is relatively new and there is a lot of room for growth in this space, of which this platform aims to take advantage while the technology itself matures and grows in the marketplace. Our team is heavily focused on marketing, so we aim for this to be another tool to add to our marketing stack to offer to our clients.

SOLUTION

What was the scope of their involvement?

The first couple months of our engagement with Table XI consisted entirely of them fixing bugs and scaling issues that were left from the previous team. Table XI did a fantastic job of going through the entire codebase and figuring out what we needed to fix and scoping out the amount of work that they thought was likely, which allowed us to prioritize accordingly. Then, they prepared the product to make sure it would be able to scale to a much larger level than was currently feasible. Over the past four months or so, we have been adding a lot of features based on the research that my team and I have been doing alongside Team XI.

Since the advent of the new year, we have been building a load-testing environment to adjust for the growth of the platform. Some of our current users have been beginning to test the boundaries of the platform, and the immediate goal is to address strain issues and figure how to solve them going forward. Table XI reconfigured our team, including bringing in an outside expert to augment their team, and scoped out the entire environment for us. Now we have two developers working on building, testing, and troubleshooting it part-time. Table XI has built a system that’s allowing us to easily test the platform both vertically and horizontally, as well as allow us to get ahead of our user base by fixing any potential issues before they can arise.

What is the team composition?

We have our own dedicated project manager, and then we currently have two developers working on our product. The team has scaled up and down throughout the project work, depending on what we need at any given time and for individual tasks.

How did you come to work with Table XI?

Our founder was referred to Table XI from a friend of his, although I was not here when they made the decision. I do know that them being in the U.S. and having a time difference of only two hours was a big advantage during our consideration process. Their relative proximity makes for a much easier working environment for us all. When we first began looking into hiring Table XI, our office had them do a full code audit for us, and it was after the success of that exercise that my colleagues decided to engage them.

What is the status of this engagement?

The engagement began around July of 2017, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It is hard for me to say anything regarding results yet, because we haven’t marketed the product except to a very exclusive group of people. I would hope to have a more concrete answer to that question in a couple months, but for the moment, the only metrics we use are how much dev work they are completing on a week-to-week basis in our sprints. All of that also depends on the scope of the work and who is assigned to the team at any one point in time, so the relative productivity changes fairly drastically on a regular basis.

So far, the quality of the work is really good, and we have never come across significant problems. Every development project is bound to have some bugs, and any issues that do arise, they fix promptly and effectively. They think carefully through any problem before jumping into a solution.

How did Table XI perform from a project management standpoint?

Table XI has a really good approach to project management. Everybody gets a dedicated project manager on their team, which helps move the work along smoothly. It also frees me personally from having to do a lot of the day-to-day organizational work, allowing me to focus on higher-level strategic tasks, and ensures that the project progresses smoothly. The project manager they assigned to us, Judith Sol-Dyess (Delivery Principal, Table XI), is fantastic. She takes the lead on organizing all of our meetings and sprint planning sessions, and the two of us talk multiple times a day. Our teams have a stand-up meeting three or four days a week, and we have a two-hour planning session every Tuesday to go over the sprint for the following week. Judith helps me organize all of those meetings and keeps us on track if we start going off-topic during one session. She fills a role that we don’t have a single person dedicated to on our in-house team. When they first brought on the outside developer to help with load-testing environment, they were able to onboard him very quickly, and he has been working extremely well with their other developer since January. Table XI provides us with the staff that they think is best suited to tackle any individual task or issue.

They run everything with a very Agile, lean approach, which we really appreciate because it allows them to be both flexible and adaptable, no matter what big changes we throw at them at the last second. Their team members are always happy to accommodate our preferences and schedules, and they do everything they can to make the collaboration as easy as possible on us. They have never balked at anything we have asked of us; instead, they just figure out how to complete what we have requested.

What did you find most impressive about them?

In general, they are just a good, smart group of people to work with. Table XI is great at helping me prioritize what we should be working on that could add value to our business. They are not your typical dev team that just follows orders; they challenge you and make sure that you are thinking about your project in the most effective way, and that you have thought everything through before implementing any changes. Having them challenge us when they feel that it’s necessary has been a refreshing and atypical approach for a dev shop to take. If you still want them to do what you had originally requested, they will do so, but they voice their concerns first. I personally truly appreciate that, because we have a small internal team and our ideas might not be best suited to the project from a development standpoint.

They encourage taking the project one step at a time rather than rushing to the finish line. Because of their measured approach, we are building a much better product. Table XI has done a fantastic job of managing the project and building the platform fairly quickly. They are able to scale up and down on short notice, and have done so for us a number of times and at a fast pace. We are very happy with their work right now, and that is what stands out to me the most.

Are there any areas they could improve?

They are a little pricier than a lot of other vendors, but their level of service and quality of work generally makes up for that differential, and they have occasionally been flexible with our budget.

Do you have any advice for potential customers?

Be prepared for them to challenge you in order to create the best end product possible. Come into it with the approach that they’re a part of your team.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Prototype Dev for Financial Services Business

"Their research will allow us to reduce development time and ultimately create a better product for our customers."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. - Nov. 2017
Project summary: 

Table XI conducted an eight-day research sprint to outline development of a website pay button. They assisted with UX design and built a prototype for testing, creating a revised model based on feedback.

The Reviewer
 
10,001+ Employees
 
Riverwoods, Illinois
User Research Project Manager, Discover Financial Services
 
Verified
The Review
Feedback summary: 

Table XI’s research will ultimately streamline the development process. As a strategic partner, they provided expert functionality recommendations to guarantee a successful product. Their responsiveness allowed them to operate under a strict deadline and guaranteed future contracts.

BACKGROUND

Introduce your business and what you do there.

I work in the marketing department of Discover Financial Services, specifically on the team responsible for digital user experience.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

We planned to launch a pay button feature on our website that not only placed us at parity with our competitors, but also set us apart. We wanted to conduct a design sprint before investing in the development process to understand what features customers would consider valuable differentiators.

SOLUTION

What was the scope of their involvement?

We engaged Table XI for not only design and development, but also as a strategic partner. During an eight-day sprint, they worked with us to test a number of hypotheses. They advised us on what our product could realistically include based on existing technologies and we added new features based on their expert recommendations. They helped create the pay button’s UX design, a prototype to test with customers, and a blueprint for development.

What is the team composition?

We had a team of three. Alicia [Drucker, Director of Software Delivery, Table XI] served as our primary project manager, and we also worked with Rex [Chekal, Director of Digital Strategy, Table XI] and Noel [Rappin, Senior Software Developer, Table XI].

How did you come to work with Table XI?

We work with a few agencies on a week-to-week basis, but it’s sometimes helpful to hire new vendors who can offer solutions from an outside perspective. One of my colleagues discovered Table XI at a design sprint conference. They were one of the presenters and they seemed to have an in-depth background in solving high-level problems during short sprints. We were also impressed by their portfolio.

What is the status of this engagement?

We worked together between October 2017–November 2017, but we plan to engage them on a regular basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The goal of the sprint was to narrow the focus of our product in order to cut costs during development. While we had a number of lofty ideas, Table XI’s technical expertise was very helpful in determining what was realistically feasible. Their research will allow us to reduce development time and ultimately create a better product for our customers.

How did Table XI perform from a project management standpoint?

We were operating under a strict eight-day timeline, and during that brief window, Table XI was able to create a fully-functioning prototype for user testing and a revised prototype based on an initial round of customer research.

We communicated through Slack and their team was highly responsive, even after conventional office hours.

What did you find most impressive about them?

We've gone through similar sprints with other agencies. One of the biggest differentiators with Table XI is that they played an active role as a strategic partner. Rather than follow rote instructions, they suggested revisions and gave professional input based on their experience in the digital field.

Are there any areas they could improve?

Nothing stands out.

Do you have any advice for potential customers?

Make sure you understand your priorities. Our team involved multiple product owners. Each of these owners had to be aligned and adjustments were sometimes needed to ensure we were all on the same page. Table XI was always able to pivot, but it would have made things easier for them if all of our stakeholders had a clear understanding of our goals from the beginning.

5.0
Overall Score In addition to being a great strategic partner, they provided excellent design and a solid prototype.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They were great about scheduling, even if we sometimes lagged in setting up conference calls.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They were responsive, transparent, and their deliverables met our needs.
  • 5.0 NPS
    Willing to refer
    They delivered to our specifications, so we plan to hire them for future projects.