Custom Apps: Tech Done Right

Table XI is a trusted design and UX software development company.

We are 35 meticulous and curious minds in Chicago with a 15 year history of building websites, mobile applications and custom digital experiences for everyone from startups to storied brands. Our partners trust us to create innovative solutions that drive their businesses forward.

Want to learn more? Stop by one of our events: http://bit.ly/2sDC2Oy

 
$75,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2002
Show all +
Chicago, IL
headquarters
  • 328 S Jefferson, Suite 670
    Chicago, IL 60661
    United States

Portfolio

Key clients: 

Healthcare Companies: Dept. of Medicine, Northwestern University, Journal for the American Medical Association, Tend Healthcare, Push for Wellness, Super Better, Industry Leaders: Northwestern University, Dickson, The Field Museum, Outcome Health, Rice University, Keiser | Startups: Everything But The House, The Wabash Lights, SuperBetter | Media Companies: Chicago Ideas, RogerEbert.com, PechuKucha

Training doctors with a flexible, CME-crediting mobile app

JAMA, the Journal of the American Medical Association needed a new way to offer CME credits that would engage and educate young doctors. Table XI was able to learn what those doctors needed through user research, then build a mobile app that delivers on-demand education for the next generation of JAMA readers.

Read the case study

Using a chatbot to engage student leaders at Rice University

How do you grab the attention of an 18-year-old? That’s the question Rice University came to Table XI to answer. The school had recently launched its Doerr Institute for New Leaders, and needed to show students all it could do.

We used user research to find the best solution — a chatbot that would survey students via text, then match them with a customized leadership program. Then we built it alongside Rice's IT team, so they could manage it long after Table XI wrapped.

Read the case study

Building a homecare app, and business model, from across the globe

Tend's founder came to us just as Australia was deregulating homecare — opening up an opportunity to bring technology to a previously paper-bound industry. He needed a technical partner to make the most of the moment. Together, we conducted user research to identify pain points and find solutions. The resulting app gives caregivers, clients and families a digital space to coordinate and communicate, making homecare more transparent and flexible than ever before.

Read the case study

Supporting PechaKucha's worldwide event series as it doubles in size

As PechaKucha’s storytelling series became a global phenomenon, its founders called Table XI to build technology capable of supporting their growing international community. Over the years we've collaborated on a website and an iOS app, taking turns flying between Tokyo and Chicago. Today our technology supports events in over 1,000 cities worldwide.

Read the case study

Building an ecommerce site capable of increasing revenue by 35 percent

The first ecommerce site we built for The Spice House in 2006 drove a 14-fold increase in online sales. So the bar was high 10 years later, when we embarked on a total redesign. Fortunately we've learned a lot about the business in 15 years of working together. When the new website launched, revenue jumped 35 percent, and it's still going strong.

Read the case study

Transforming Participate into an Agile product company — and boosting active users 43%

Participate came to us in early 2017 in the middle of merging businesses and transitioning to a product company. We were able to help them adopt an Agile mindset, establish a UX practice and weave design thinking into everything they do. The result is a 43 percent increase in active users and a 45 percent increase in satisfaction with UX for the entire product team.

Read the case study

Building a marketplace to help a plant seller disrupt its own 100-year-old business

The LandscapeHub team came to us with more than 100 years of family experience in the nursery business — and a desire to disrupt everything. We helped them build a two-sided marketplace connecting buyers and sellers, then train a new tech team to run it. Today they're a fully-funded startup with big plans to expand. 

Read the case study

Giving Northwestern a seamless, transparent platform for research management

Northwestern University was using a patchwork of systems to track usage and payments for its sixty research facilities. Table XI developed NUcore to serve as a single, seamless and transparent core facility management software. We've earned more than 90 percent adoption so far, giving administrators clear data on utilization and saving staff manhours.

Learn more

Developing an e-commerce app for Everything But The House

After bringing startup innovation to the unlikely world of estate sales, Everything But The House needed an iOS app that could manage its hundreds of thousands of active users. We worked alongside them to develop an e-commerce app that can keep up with their rapid growth — and deliver the insights and analytics necessary to help them scale.

Learn more

Delivering better UX for the Field Museum

The Field Museum of Natural History wanted to learn more about its users — and it was looking for a UX design team capable of approaching the question with the same scientific methods the museum prizes. We embarked on a four-month research project to learn what users were looking for and what they were getting on the existing website. Analyzing the interviews, data and tests allowed us to give the Field a whole new understanding of its users, and a redesigned website to better serve them.

Learn more

Creating a publishing site worthy of Roger Ebert

Roger Ebert wanted a website to host his archive and feature the work of movie critics he admired. He hired us to bring that vision to life. We were able to migrate his writing, build out search functionality and deliver an SEO-friendly website. We continue to support the site as it publishes brilliant new writing worthy of Roger's legacy.

Learn more

Bringing Dickson into the Internet of Things

For the past 15 years, family-owned Dickson has looked to Table XI to secure its future through technology. We started by helping Dickson’s team understand their users’ behavior, then worked up to revamping their entire e-commerce strategy.

As a technology partner though, our job is to identify new ways to grow Dickson's business. That’s why we’re proud to announce the launch of the DicksonOne app, a centralized hub for product data that’s giving Dickson an opportunity to own a slice of the Internet of Things.

Learn more

Giving Chicago Ideas a global media platform

We’ve been the official tech sponsor of Chicago Ideas for four years running, helping it grow from an annual gathering of influential speakers to a global idea-sharing brand. That’s meant building a new event management platform and mobile ticket-scanning app, moving Chicago Ideas to a new administration platform and upgrading it to an AWS infrastructure.

This year we tested new ways forward with a Product Design Workshop. The result was a total responsive redesign and a custom content management system that lets CI’s staff build new pages from 38 stackable design blocks.

Learn more

Building a CMS and iPad sales tool for Keiser

Keiser came to us with big plans. The more than 30-year-old maker of high-end fitness equipment — think training machines for NASA and the MLB — was preparing a huge marketing push ahead of their conference season. We were able to deliver a new website, CMS and iPad sales tool on a tight timeline and on budget.

Learn more

Preparing Cobbler Concierge for scale with stronger systems

Cobbler Concierge had seen rapid growth in its first year and a half in business — and its original system was starting to show the strain. The shoe and handbag repair startup came to us for a code audit to identify any weaknesses or limitations in the software. The findings allowed us to stabilize the product and create new opportunities for growth. In the seven months since we started, Cobbler has increased business by 66 percent, and growing.

Learn more

Reviews

Sort by

React Native App Dev for Elections Platform

“Table XI built an app we can be proud of.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. - Sept. 2018
Project summary: 

Table XI designed and developed a mobile app for iOS and Android on React Native, providing users with voting information.

The Reviewer
 
1-10 Employees
 
Chicago, Illinois
Valerie Frank
CTO, Brink
 
Verified
The Review
Feedback summary: 

In additional to delivering a high-quality app that effectively achieves the company's goals, Table XI's team is very responsive, accessible, and easy to work with overall. Their technical expertise and ability to provide additional input sets them apart.

BACKGROUND

Introduce your business and what you do there.

I'm the CTO of Brink, a platform that helps voters find polling locations and access other voting information that's typically hard to find.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

We wanted to create an app to help people find more information about how and where to vote, aggregating helpful information into one place and making it more accessible to people with disabilities.

SOLUTION

What was the scope of their involvement?

Table XI helped us decide to build a mobile app for iOS and Android as opposed to a web application. They then designed and developed the app on React Native, incorporating features that help users find polling places and requirements to vote, as well as information about issues they care about.

What is the team composition?

We worked directly with a few project managers throughout the engagement.

How did you come to work with Table XI?

I had worked with Table XI on a project at another company I work at, so I knew I could trust their design work and the people on their team.

How much have you invested with them?

We invested between $100,000–$250,000.

What is the status of this engagement?

We worked on the app from around January–September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Table XI built an app we can be proud of. They also did a good job of managing resources in the right way from start to finish.

How did Table XI perform from a project management standpoint?

Even though we had three different project managers throughout the course of the project, it didn't affect productivity negatively. They were very responsive and accessible, but we also work in the same building so it was easy to meet with them in person whenever we needed to.

What did you find most impressive about them?

In addition to their technical expertise, they're easy to work with, trustworthy, and provide valuable input to help improve project outcomes. They worked closely with us to figure out exactly what we needed without being condescending.

Are there any areas they could improve?

The project could've moved along a little more quickly.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Our scope expanded and caused some minor delays.
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I recommend them to everyone.

App Design and Prototyping for Weather Media Company

"Table XI will provide you with talented people that help you find the best solution to your problem."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. - Oct. 2018
Project summary: 

Table XI conducted user research and prototyping for a mobile platform designed for small to medium-sized businesses affected by weather. By answering problem questions, they identified the core project goal.

The Reviewer
 
501-1000 Employees
 
Kenosha, Wisconsin
Senior Director, Subscription Services, Media Company
 
Verified
The Review
Feedback summary: 

Table XI had difficult conversations they knew would ultimately better the project solution. By challenging the project’s premise, they determined the root issue and created a solution that works company-wide. With communication and customer dedication they addressed the project as a cohesive team.

BACKGROUND

Introduce your business and what you do there.

I am the director of subscription services for a weather media company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

We wanted a subscription solution for small to medium-sized businesses that are impacted by the weather (e.g. construction, landscaping, and snow removal companies). We needed assistance in identifying user need requirements, as well as beginning to prototype what a solution might look like from a mobile platform perspective.

SOLUTION

What was the scope of their involvement?

We divided our project into two phases: the first being user research and design, and the second being product development. Table XI helped us with the first phase of this project. Table XI conducted user research for our target audience—small to medium-sized construction companies. During their research, they focused on three main problem statements or questions: What are we trying to solve for our users? What do they need in a weather solution to help them make better decisions? And based on this research, what would the most helpful product look like?

Once we had thoroughly identified the answers to those questions, Table XI began prototyping a design that validated the answers we had just developed in their user research.

I was impressed with their approach because their team came to us with questions regarding the solution and problem. They initially told us that they weren’t sure there was a solution, because people just don’t believe the forecast. From there, we sat down and ironed out what our goal was.

We agreed that people don’t always believe the forecast, but users will go through multiple avenues to identify what they think is the most probable forecast. We wanted to be the first source of information users go to. By Table XI challenging the premise of our solution, we discovered that we were trying to solve a different type of problem, and one that Table XI was confident they could find a solution for.

Toward the end of our engagement, we realized that several factors of their solution could apply to a different mobile application we were working on internally, which focused on larger clients and enterprise solutions. There were several similarities between the problems both projects were trying to solve, so we leveraged some of Table XI’s technology stack and design into our other solution. Using similar aspects for the second project, presented an opportunity to guide small and medium-sized businesses into an enterprise solution. So, the project ended differently than we expected, but it worked out very well.

What is the team composition?

We had a team of four from Table XI: a project manager, two researchers, a designer, and a software developer with software engineering knowledge. They were fantastic and brought a level of experience in how they approached problems. I appreciated the way their team challenged us to think differently because it produced incredible results. Their questions not only helped them discover the best solution but also helped us solidify exactly what we wanted.

How did you come to work with Table XI?

Our chief product officer met Table XI’s CEO at a conference in Georgia earlier this year (2018). When our chief product officer became aware that we wanted to do this project, and bring in an outside agency to gain further insight, he passed along the contact information for Table XI’s CEO.

We looked at three other agencies but were impressed with Table XI’s maturity in thinking about problems and potential solutions. Additionally, the information they provided in their proposal made me confident that they knew the right questions to ask, and how to find the right solution.

How much have you invested with them?

We spent between $100,000–$150,000.

What is the status of this engagement?

We worked together August 2018–October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s too early to tell what the impact will be; however, we have integrated their solution into our other project and it has worked well.

How did Table XI perform from a project management standpoint?

We had weekly or bi-weekly TouchPoints depending on where we were in the project. Outside of that, we used Slack, phone calls, and video conferences to stay in contact with each other. They used Sketch as their design toolkit for prototyping, and a separate tool for interactive prototyping. With our frequent communication, it felt like we were one team. Developing our solution was definitely an interactive process.

What did you find most impressive about them?

Table XI is a partner that actually cares about what you’re doing. They’re not just proud of what they do, but they’re proud of what they do for you. They are truly interested in the product’s success and want to present you with the best possible solution.

Are there any areas they could improve?

Nothing comes to mind. They were a great team to work with.

Do you have any advice for potential customers?

Working with Table XI means that you will be in a partnership where you both positively challenge each other, and any potential customers should be open to that. If you had all the answers and didn’t need a new perspective, then you wouldn’t be looking to hire anyone. Table XI will provide you with talented people that help you find the best solution to your problem.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met every deadline we set, as well as the internal ones that we knew about.
  • 5.0 Cost
    Value / within estimates
    They stuck to their estimate. They’re not the least expensive company available, but you’re going to get your value by using them.
  • 5.0 Quality
    Service & deliverables
    The project didn’t end the way we thought it would, but I was extremely happy with the outcome.
  • 5.0 NPS
    Willing to refer

UX Design and Strategy for Mid-market Consulting Firm

“They were flexible and willing to go above and beyond.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July - October 2018
Project summary: 

Assisting with the launch of a large software engineering program, Table XI oversaw UX design and provided strategic guidance on the user experience side.

The Reviewer
 
1,001-5,000 Employees
 
Chicago, Illinois
Senior Manager, Consulting Firm
 
Verified
The Review
Feedback summary: 

Their strategic guidance helped collect feedback, setting the project up for success. Table XI exceeded all expectations taking on additional work and providing more resources than the scope required, while their expertise and positive company culture made them a go-to partner.

BACKGROUND

Introduce your business and what you do there.

We're a consulting firm and I'm a senior manager at our software engineering department.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

We're launching a large software engineering program, so we needed to backfill some user experience resources. We were looking for a company to help us with UX design.

SOLUTION

What was the scope of their involvement?

We were initially looking for one designer, but what we ended up getting from them was two designers and the managerial oversight. Table XI was able to fill in the deficiency in UX leadership that our client had. The resources they provided were critical to the early stages of our program and enabled us to get the feedback we needed about the user experience, branding, and the look and feel of the app.

The product is going out to the customers of our client, so we want to make sure the new generation of the app is more effective. Table XI has done a number of designs for us, but they've also done a lot of the strategic work that set us up for success. Strategic guidance wasn't something we had asked them to do, but their team was able to jump in and fill in that gap.

What is the team composition?

We worked with four of their team members, including two UX designers, their manager, and the CEO of the company.

How did you come to work with Table XI?

We knew their CEO from our past collaboration. We decided to reach out to Table XI because we liked the culture of their organization and we knew they'd do quality work for us

What is the status of this engagement?

We worked with them between July–October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their strategic input was very valuable to us. They helped us tremendously with the user experience perspective early on, including the voice of the customer, branding expertise, and the overarching styles for the application. Their designs were also very high quality.

How did Table XI perform from a project management standpoint?

They were very collaborative and responsive from day one. Their design team came to our office and worked with our teams on a daily basis. The manager who was overseeing the project did whatever was needed to make the project a success.

What did you find most impressive about them?

They were flexible and willing to go above and beyond.

Are there any areas they could improve?

No. We're happy with everything they've done for us.

5.0
Overall Score They were fantastic.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Product Development for Shipping Membership Company

"Table XI is an honest and relationship-driven organization, and I would never hesitate to start a project with them."

Quality: 
4.5
Schedule: 
4.5
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Dec. 2017 - Ongoing
Project summary: 

Table XI developed new features for an e-commerce platform, including notifications on out-of-stock products. They are now building gift-specific functionalities and revitalizing a mobile app.

The Reviewer
 
51-200 Employees
 
Chicago, IL
SVP, Enterprise Products, Shipping Membership Company
 
Verified
The Review
Feedback summary: 

The notifications feature increased sales, provided data on latent product demand, and garnered overwhelming praise. Table XI has made the collaboration effortless and transparent. Customers can expect high-quality products delivered on time at exceptional value.

BACKGROUND

Introduce your business and what you do there.

I’m the SVP of enterprise products for a specialized shipping membership company. We offer products through retailers with two-day shipping to consumers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

We were looking to redevelop our value proposition to our clients. We wanted to reaffirm our commitment to providing valuable services to our retailers. We hired Table XI to increase the resources we had at our disposal to make this happen.

SOLUTION

What was the scope of their involvement?

We first asked Table XI to create a feature that notifies customers when an out-of-stock item returns to stock. We provided Table XI the scope of the notification product. They then built it within a couple of months, meeting our goal to launch the product within Q1.

Table XI then developed enhancements to our gift-giving services. Gift givers can choose a general product to purchase and the recipient can decide on the final details, such as the model or color. The recipient can also choose to easily exchange the gift for another product of equal or lesser value. Our goal is to reduce the likelihood of returns. This project is currently underway and we want to finish it in time for the holiday season.

Our third project with Table XI is a rebuilt mobile app. The new app will have an improved search and discovery process and the capacity to complete transactions. Table XI is working with our dev team to provide designs and resources for this project. Their team also have completed smaller tasks to improve our technology’s value to retailers.

What is the team composition?

I primarily interact with a person in senior leadership who coordinates the larger team.

How did you come to work with Table XI?

Our CEO had worked with Mark (CEO, Table XI) in the past and knew other people on their team. He recommended Table XI to help us face our challenges.

How much have you invested with them?

We’ve spent between $500,000–$750,000 so far.

What is the status of this engagement?

We started working together in December 2017 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we launched our notifications product, it had immediate success. One mid-sized retailer attributed sales of $1 million–$2 million to that feature alone. We rolled out the product through one of our larger retailers at 10% initially. Within a week, they told us to launch it at 100% because of how successful it had been so far. It also allows retailers to track latent demand for products.

The launch’s success paved the way for the gifting features and the app revitalization projects, which as I said are underway now. We anticipate hiring Table XI for future development as well.

How did Table XI perform from a project management standpoint?

We’d never worked with a third-party vendor before so Table XI helped us set up the project management tools we’d need for collaboration and oversight. They set up our staging and production environments as well as showed us how we could provide them access our GitHub code base. Their work will help us manage future projects with external vendors.

Once we established a relationship, it was like working with our own team. Table XI's values mirrored ours and showed through their work and organization. Our project manager has been particularly professional and on top of things. We’ve built a relationship where I can approach her with ideas and get her insights.

What did you find most impressive about them?

Table XI is an honest and relationship-driven organization, and I would never hesitate to start a project with them. They stuck to the project parameters and communicated openly with us. We collaborated well together, and we look forward to continuing our partnership in the future.

Are there any areas they could improve?

No, they’ve more than delivered on our expectations. We’re very satisfied with their work.

Any advice for potential customers?

We made sure to scope the work in advance and be specific about what products we wanted them to build. We’ve found this to be a successful approach with hiring Table XI for product development.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
    They’re a bit more expensive, but we’re paying for value.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev for Medical Device Company

"Table XI kept us on track and got us to where we needed to be."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2018
Project summary: 

Following a series of interviews with potential users, Table XI conducted a two-week design sprint to develop a functioning prototype of a mobile application to complement the daily use of a medical device.

The Reviewer
 
10-50 Employees
 
Virginia
VP of Research and Development, Medical Device Company
 
Verified
The Review
Feedback summary: 

The app is representative of the overarching corporate goals and has drawn praise from investors for its practicality. Table XI’s team was thorough in all aspects of research and development. Their dedication is clear and pairs well with a strong skill set and organized approach. 

BACKGROUND

Introduce your business and what you do there.

I am the VP of research and development at a company that makes and sells medical devices—specifically, energy-based healing devices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

We offer a medical device that is used on a daily basis for a number of months. However, users sometimes struggle to remain consistent with their use. We brought Table XI an app concept we wanted to build with the goal that we could enrich the user experience and improve the overall outcome of using the device.

SOLUTION

What was the scope of their involvement?

To determine the market for this kind of app, Table XI helped us identify a number of customer groups and pinpoint the most important ones. From that, Table XI searched for people or patients that fit that description, interviewed them, and synthesized the findings from those interviews. Following the research phase, we conducted a two-week design sprint to build a clickable, working prototype of our application. We intend to present this app to investors to secure funding for our project. There are a lot of potential elements to what this app might have, and we have been pleased with Table XI’s process of identifying what the critical ones are.

What is the team composition?

We worked with the CEO and a project manager. They relayed much of our information to a development team.

How did you come to work with Table XI?

I looked at over 30 companies in this space that were recommended by a number of sources in my network. On another recommendation, I used Clutch's website to narrow down the options. Finally, I asked four companies for proposals, and of those four, Table XI was the most impressive.

What is the status of this engagement?

Our design sprint took place during July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are very pleased with the outcome of the design sprint. Table XI did an excellent job of representing us and what we are trying to achieve with the app. We have presented it to investors, and it’s been well-received.

How did Table XI perform from a project management standpoint?

There were essentially two people working on this project, and they jointly managed the sprint really well. All of our ideas were heard and considered. Table XI kept us on track and got us to where we needed to be.

What did you find most impressive about them?

Table XI was actively engaged in trying to educate us on the process. At the same time, they made an effort to understand our particular issue. We are an early-stage company with limited funding, but they have been flexible with payment options.

Are there any areas they could improve?

No, there is nothing to note for improvement.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Outsourced Software Dev for Digital Health Solutions Company

“They really became an extension of our homegrown team.”

Quality: 
4.0
Schedule: 
3.5
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2017 - Ongoing
Project summary: 

Table XI (TXI) led software development for a cloud-based healthcare solution. TXI designed a development project plan, stood up a secure development environment, and integrated various functionalities. 

The Reviewer
 
10-50 Employees
 
Chicago, Illinois
Larry Schor
CEO, Push for Wellness
 
Verified
The Review
Feedback summary: 

Table XI’s work facilitated a business pivot that more than tripled annualized recurring revenue and a supported strategic shift in our primary market focus. TXI is a trusted and valuable partner. Project management could be improved, but TXI always leaned in with integrity to address the rare dispute. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Push for Wellness. We’re a digital health solutions company focused on delivering Medicare and Medicaid to small organizations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

Many of our internal processes were manual, subscale and expensive.  We hired Table XI to digitize workflows and integrate advanced analytics and data science to drive intelligent outreach to our members using SMS compliant with privacy and consumer protection regulations. We also need to TXI to design and implement an innovative solution to automate virtual fulfillment of restricted-use financial rewards to an unbanked customer base.

SOLUTION

What was the scope of their involvement?

Table XI is our entire outsourced development team. A member of their leadership is our acting CTO who partners with our head of product management, working together to scope and resource load the initial product roadmap.  Our project manager collaborated with TXI’s project manager to engage and manage monthly agile showcases of progress against program objectives.

This project required Table XI to ideate and innovate with our team, master use of new technologies,  design and implement a complex data model and collaborate with third party vendors including Twilio, AWS, salesforce.com, fitbit, apple, higi.  In addition, TXI stood up and managed secure development and production environments, managing third party and maintained a secure environment that satisfies complex healthcare privacy and security regulations.

Table XI also provided support outside the scope of what we’d typically ask of a software development partner. Early in the project TXI started working with a third-party vendor to utilize a commercially available off-the-shelf solution (COTS) we thought would accelerate time to market at a lower total cost of ownership (TCO).  The software had various workflow capabilities that could aid in our efforts to reach program participants efficiently. Table IX implemented COTS vendor solution and began to work with its proprietary technical framework.

TXI determined that this proprietary framework could not be configured to meet our requirements or full-featured enough off-the-shelf and recommended not to use the COTS option. In less than 5 days, TXI and designed and deployed a proprietary technology stack that delivered the benefits we needed without the third-party COTS vendor, at lower TCO. Further, the added development cost of migrating the technical framework from the COTS vendor to TXI was absorbed by TXI and they were able to recapture the lost time due to this migration and had us back on schedule within two weeks.

What is the team composition?

We regularly communicate with an executive sponsor, acting CTO, dedicated senior project manager, and 3–4 other development and technical team members are allocated to our project at various points in time.

How did you come to work with Table XI?

Josh Golden (Founder, Chairman of Table XI) was introduced to a co-founder over 6 years ago, when Push for Wellness was getting off the ground. Josh took an interest in our vision and became an early investor in the business. When this project was initiated, they were already an active vendor with us.

What is the status of this engagement?

This project began in August 2017 and is currently ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From our earliest engagement, we’ve heavily relied on TXI to supplement our operational procedures and manage our development environment. With new funding in 2017, we expanded this relationship and TXI became an extension of our in-house product team. Their early efforts were instrumental in enabling us to identify and close a significant new client that doubled our revenue and nearly tripled our annualized recurring revenue. This sales was a key strategic imperative for our company as we begin to pivot from small employers with less than 500 employees to healthcare plans with an average of 150,000 members. None of that would’ve been possible without Table XI.

How did Table XI perform from a project management standpoint?

Their project manager is capable, smart, and a great partner. She demonstrated strong interpersonal and risk management skills whenever issues arise and was an effective mediating the occasional project conflict.   

What did you find most impressive about them?

They’re more than just vendor. It’s become commonplace to refer to vendors as the “partners,” but Table XI really earned the title. They’ve truly embraced us in a way that’s uncommon. We appreciate their sophisticated and highly unusual approach to project management and inception. They’ve taught us how to manage a large-scale project and that education has paid dividends.

Are there any areas they could improve?

There needs to be a tighter connection between the scope, budget against scope, and visibility of progress against the goal. They’re not as strong as they could be in this area and it’s caused uncertainty around our progress relative to the product plan. Additionally, asking one of their leaders to act as our CTO was a miscalculation on our end. It led to operational tensions that could’ve been avoided.

Do you have any advice for potential customers?

Don’t start an engagement with Table XI without an internal product manager and well-vetted product plan. We started without an initial product plan and things got off to a slow start, with a few course corrections early on that cost us some time and money.

4.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Design Sprint for Food Production Company

“I enjoyed working with Table XI and am looking forward to future partnerships.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2018
Project summary: 

Table XI facilitated a five-day design sprint to create a food product that could go to market within an expedited time frame. The collaboration produced a new brand, product idea, and business model.

The Reviewer
 
10,001+ Employees
 
Chicago, Illinois
Innovation Methods Conductor, Food Production Company
 
Verified
The Review
Feedback summary: 

While the design sprint was an ambitious undertaking for both parties, Table XI led the project with integrity and professionalism. They encourage creative solutions and a team effort. Their ability to produce high-quality deliverables within an aggressive timeline is remarkable.

BACKGROUND

Introduce your business and what you do there.

I’m an innovation methods conductor for a food production company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

To launch a new product, we had to come up with an idea that could be planned and executed within a six-month timeframe. We had a vague concept in mind, but most of the work still had to be done.

SOLUTION

What was the scope of their involvement?

Table XI collaborated with us to conduct user research and lead a design sprint. First, they interviewed several customers to uncover behaviors and needs that are unmet by products currently on the market. They used those insights to work with us on a five-day design sprint. We didn’t have a specific product idea at the start, so Table XI took us through the whole process of brainstorming ideas, presenting porotypes to consumers, and integrating feedback. By the end of the fifth day, we defined a product that could be produced within our designated timeframe.

Designing a new product is usually a lengthy process, so this was a unique approach for us. Conversely, they primarily focus on IT solutions, so applying the design sprint strategy to a food product posed a unique challenge to them as well. After the project’s success, we engaged them to assist another product’s creation by leading a design sprint.

What is the team composition?

They assigned one project manager who acted as our primary point of contact.

How did you come to work with Table XI?

The leader of our group had prior experience working with them, but I’m not sure how they originally connected. He initially considered other vendors, but we liked Table XI’s responsiveness and ability to deliver quick turnarounds. They exude the entrepreneurial startup culture that we’re trying to work towards. That attribute drove us to work with them over other firms.

How much have you invested with them?

spent between $50,000 and $100,000.

What is the status of this engagement?

The design sprint took place in January 2018. We maintain a professional relationship with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The product isn’t launching for another few months, but our engagement with Tale IX was very productive. The collaboration helped us learn how to move faster within our industry. In addition to the product idea itself, we came up with a new business model and a new brand as well. Overall, we’re extremely happy with the quality of each output.

How did Table XI perform from a project management standpoint?

They were responsive, communicative, and kept the project on schedule.

What did you find most impressive about them?

The team is very approachable and easy to talk too. They were open to the challenges we presented, even if they were outside of normal operations.

Are there any areas they could improve?

No. I’m satisfied with their service.

5.0
Overall Score I enjoyed working with Table XI and am looking forward to future partnerships.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Online Betting Exchange

“I really appreciated the educational aspect of our work together. They were fantastic at keeping us in the know.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Confidential
 
Dec. 2017 - Ongoing
Project summary: 

Table XI assisted a betting exchange as they built a mobile app in React Native. They educated the internal team on the intricacies of the framework and how to incorporate existing features.

The Reviewer
 
51-200 Employees
 
London, United Kingdom
Technical Director, Online Betting Exchange
 
Verified
The Review
Feedback summary: 

The app is still in development, but Table XI performed very well throughout the process. They provide helpful insight on performance and functionality and their willingness to teach sets them apart from other developers.

BACKGROUND

Introduce your business and what you do there.

I’m the technical director of an online betting exchange.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

We had an idea for a mobile application that we wanted to build in a short time frame. Our team had no experience in React Native and we wanted a team to help us begin the process.

SOLUTION

What was the scope of their involvement?

The main thrust of the project is an elite sports betting exchange. It’s fairly complicated and integrates with existing proprietary technology. We wanted a new experience for our clients and went to Table XI for a realistic estimation of what we could achieve before the World Cup. They taught us how to navigate React Native so we could eventually take over the project.

We didn’t want to waste time building a prototype, so we started building the actual app right away. Over the course of about a month, they taught us how to integrate our existing backend systems into the app before incorporating bigger features. We worked with senior members of their team until we could confidently take over. They empowered us with the confidence we needed to finish the build without their help.

What is the team composition?

We collaborated with Claire (Practice Lead, Project Strategy and Execution, Table XI) and Ed (Full-Stack Developer, Analytics Practice Lead, Table XI). They relayed our requests back to the development team.

How did you come to work with Table XI?

Our CEO had a prior relationship with their former CEO. They came to our London office for an initial research phase before starting on the main build.

What is the status of this engagement?

We started working together in December 2017. We’ve created the MVP and we hope to launch by June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is great. We’re still working on it, but we were very happy with their performance. We spoke a lot throughout the process and they were amazing teachers. They mentioned that they are getting more requests like ours and their ability to instruct is phenomenal. We still contact them to get their insight on performance and other functionality. We’ve had no major issues with the process so far and get a lot of compliments from our CEO and the rest of our staff.

How did Table XI perform from a project management standpoint?

Claire was a responsive project manager, even if we had to contact her outside of regular business hours. Their whole development team has been helpful and are still helping with issues.

What did you find most impressive about them?

I really appreciated the educational aspect of our work together. They were fantastic at keeping us in the know and building alongside us as we went. I’ve worked in agencies like theirs and was really amazed by their willingness to teach.

Are there any areas they could improve?

Nothing comes to mind. We had little differences of opinion along the way, but nothing glaring or major. The process was smooth and seamless.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They’re comparable to other agencies.
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Development of Products Notification for Retail Site

“We’re extremely pleased with their results—the rates are miles ahead of our past email engagements.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. - Apr. 2018
Project summary: 

Table XI built an email notifications system to alert customers about product inventory. They embedded it into partner sites and developed a backend feed to track product availability.

The Reviewer
 
51-200 Employees
 
Chicago, Illinois
Matthew Frey
Engineering Manager, Shoprunner
 
Verified
The Review
Feedback summary: 

Table XI is incredibly adept at agile processes and has outstanding project management. They presented a variety of project options to optimize time and money while still building the best product. The entire team is collaborative and willing to adjust to any new requirements.

BACKGROUND

Introduce your business and what you do there.

I’m an engineering manager at Shoprunner, a company that partners with a network of retailers to provide customers with free two-day shipping.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

We had an opportunity to build a product for our retailer partners. We needed a firm to help create a notification-based functionality to live on some of our partners’ sites.

SOLUTION

What was the scope of their involvement?

The purpose of the project was to give users the ability to receive notifications about out-of-stock and in-stock products they’re interested in purchasing on any of our partner sites. When we began, Table XI outlined various levers that helped us shape the project. They were things like speed, budget, quality, etc. We worked closely with Table XI to determine the best use of our resources and to get the most out of our time and money.

Once we got started, Table XI wrote some JavaScript that we embedded in our partners’ websites. They also did some backend work to facilitate a product feed from the partner to determine when an item is out of stock or low. The new feature sends an email notification to the user when that happens.

What is the team composition?

We worked with their dev lead and director of software delivery.

How did you come to work with Table XI?

Table XI knew our leadership team. I considered a few different firms, but Table XI seemed like the best fit. They had the skill, were located nearby, and were easy to work with, so we hired them.

What is the status of this engagement?

We worked together from January–April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The open rate for our notification emails is up to 60%, and the click-through rate is at 26%. We’re extremely pleased with their results—the rates are miles ahead of our past email engagements.

How did Table XI perform from a project management standpoint?

Table XI has incredibly strong project management skills. I was impressed with their initial planning and their weekly collaborations in our agile processes. They were able to add to our workflow and make it better instead of just doing what we asked.

What did you find most impressive about them?

They’re attentive to detail and communicate well. They didn’t just want to meet a deadline—they wanted to make the best product possible.

Are there any areas they could improve?

I can’t think of anything.

Do you have any advice for future clients of theirs?

Get everyone together in the same room to do the initial project planning, if possible. It was one of the most helpful steps in the process.

5.0
Overall Score I really enjoyed working with them and would definitely partner up again.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Dev for Technology Startup

"They go out of their way to do what's best for us, always offering candid feedback and advice, dedicating high-quality teams, and prioritizing our needs."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2013 - Ongoing
Project summary: 

Table XI was involved from inception to implementation and provides ongoing support and new feature development.  During the inception phase, Table XI came up with a plan for core functionality, UX/UI design, backend development, and project budget.

The Reviewer
 
1-10 Employees
 
New York, New York
Founder and CEO, Technology Startup
 
Verified
The Review
Feedback summary: 

Table XI professionally and expertly manages projects from inception to completion and is exceptionally good at designing software in the context of broader business objectives.  They balance the perspectives of clients and engineers to create optimal solutions.  Their dedication to fostering mutual respect and trust is a hallmark of their work.

BACKGROUND

Introduce your business and what you do there.

I am the founder of a technology startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Table XI?

We hired Table XI to help us implement a novel idea, taking it from concept to prototype through to public launch and beyond.  

SOLUTION

What was the scope of their involvement?

The engagement began with a detailed white-boarding session to get the team up to speed on what we were trying to accomplish. They conducted an intensive/multifaceted inception where we discussed all aspects of the proposed business such as the intended audience, core functionality, UX/UI design, backend development for security, and budget. Table XI helped us implement our idea, providing valuable input along the way while solving unique technical challenges.  Post-launch, Table XI helped us identify talent to help build out our internal engineering team and also made recommendations on other vendors and business strategy. Table XI continues to lend their expertise to help us refine the product and product vision and pursue new opportunities.

What is the team composition?

We work with a senior business leader, project manager and engineering team. Table XI has been flexible in scaling the team up and down as our needs have varied over the course of the project.

How did you come to work with Table XI?

I had known one of the principals at Table XI for many years and had been a regular reader of their newsletters. I first worked with the Table XI team on an inception for a product idea that we ultimately scrapped, but based on our experience during that inception we knew Table XI’s team would be great to work with when our larger project came along.

What is the status of this engagement?

We engaged Table XI in August 2013 and the engagement remains ongoing.  We have oscillated between being one of their biggest clients and one of their smallest clients and they have treated us like royalty at all times, always rolling out the red carpet and staying involved in our business and strategy regardless of the amount of work that we have for them in any given month.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Table XI helped us get from concept to market in a timely manner. Their work is high quality and their ability to pull together different elements of the firm to develop, design, and implement the product impressed us.  Several key technological challenges had to be overcome to bring the product to market and their thoughtful and creative team tackled these engineering challenges to create solutions. Table XI’s team approached every problem as something that could be solved.  

How did Table XI perform from a project management standpoint?

They are highly effective at project management and we sometimes bring them in solely for that role. They understand both the needs of the client and the needs of the engineers working on the project. They also take careful note of the business direction and strategy and potential future functionality so that it can inform the design process. They balance pragmatism and client requests to find the optimal solution — often by reframing the question or objective. They are highly sensitive to the interpersonal dynamics within teams and provide ongoing input and guidance to help the team function at its best.  They manage timelines and expectations to ensure key deliverable dates are met.

What did you find most impressive about them?

We trust them with our business and trust them to always do what's in our best interest. They go out of their way to do what's best for us, even if it’s not always best for them, by prioritizing their best talent for us, often on short notice. Their partnership is core to our business and they provide the type of relationship that can survive periods of lower activity.  Their team rushes to scale up for us for a few months and then are flexible with us when we don’t require their services for periods of time. They display the hallmarks of a good partnership — honesty, candor, mutual respect, reliability, and a long-term view of the relationship. 

Are there any areas they could improve?

Overall, we’re very happy and have worked with many exceptionally talented people on Table XI’s team.  All consulting firms have a mix of more experienced and less experienced engineers, and in a few instances, we’ve worked with more junior team members on tasks that a more experienced engineer might have completed more quickly or implemented it in a different way.  In such cases, Table XI has proactively stepped in to ensure that we weren’t disadvantaged as a result.

Do you have any advice for potential customers?

Companies should be as open as possible in sharing their objectives and broader business plan with the Table XI team. Table XI is able to offer advice beyond software development and can advise on business strategy in parallel with software development and implementation. Table XI has a deep set of capabilities, and the more you share with them, the more you'll get out of the relationship.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We have already referred new clients to Table XI several times.