Systango

BACKGROUND

Please describe your company and position.

I am the Founder, CEO of Arrow Up Training

Describe what your company does in a single sentence.

We help restaurants lower risk and liability through our safety, compliance and leadership development app.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Systango to accomplish?

Develop a modern, responsive web app

SOLUTION

How did you find Systango?

Referral

Why did you select Systango over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Systango were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Consult on wire frames and UX application
• Strategize functionality
• Develop responsive web app that can deliver training, forms and checklists that will be tracked and scored
• Deliver high-compliance based content and systems that must meet strict requirements including future audits
• Create separate Admin portal with limited access
• App must be beautiful and extremely intuitive for users of multiple languages and levels of education.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Meeting delivery timelines while staying within relative budget
• Minimal technical difficulties
• Responsive team able to develop unforeseen needs to support beta rollout

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Extremely professional project management. They delivered on time and were very responsive to shifting needs on my end. They were able to understand my objectives and push back on unnecessary requests I may have had.

What was your primary form of communication with Systango?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Even though they were outside of my company, they felt like they were approaching the project as a real partnership. We communicated quite well and I appreciate the ownership they took in the work they delivered. There was clearly a healthy company culture that translated into their work and overall approach to our relationship.

Are there any areas for improvement or something Systango could have done differently?

Although we had a thorough pregame plan through 'stories,' there were a couple minor instances where we were not on the same page as far as functionality and appearance. Further confirmation before development might have been useful. In all honesty, I think any outsourced project would run into this. It could have easily been the way I communicated our goals. They were however very quick to rectify and get back on track!

BACKGROUND

Please describe your company and your position there.

Headroom is a UK-based matching service for people looking for an counsellor or psychotherapist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systango, and what were your goals?

To build a new platform, with key functionalities including: - building a custom algorithm-based matching tool - automating various aspects of our service delivery

SOLUTION

How did you select this vendor and what were the deciding factors?

We spoke to a number of freelancers before finding Systango.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• building a custom algorithm-based matching tool with Zoho
• automating various aspects of our service delivery
• email automation in Wordpress/Zoho
• Custom website build with some design work (PHP/Wordpress)

How many people from the vendor's team worked with you, and what were their positions?

Over the course of the project, around 5-6 developers and project managers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The systems delivered have adhered to the original specification and are now being used routinely.

Describe their project management style, including communication tools and timeliness.

Excellent communication and project management. Highly responsive and facilitative.

What did you find most impressive or unique about this company?

I liked their project management and communication. The punctuality and professionalism have also been excellent. Although what Systango has delivered hasn't been perfect, everything has worked and overall has been excellent value for money.

Are there any areas for improvement or something they could have done differently?

Perhaps helping clients like myself think ahead a bit more with respect to how modifiable features and functionalities are. Whilst the specifications I have requested have always been adhered to and delivered, it has become clear later that some modifications and changes that I thought would be relatively minor, require more work than expected. This seems to have been a related to limitations associated with using Wordpress and Zoho.

BACKGROUND

Please describe your company and your position there.

I'm the CEO and Co-Founder of a SaaS platform that helps people monetize and share their knowledge.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systango?

We were looking for a team to help us set up our Google and LinkedIn ads accounts for our target keywords and ideal audience and manage our first campaign. We were also looking for a team that could conduct an SEO audit of our website.

SOLUTION

How did you select this vendor?

We interviewed a handful of vendors through Upwork and were the most impressed by Systango. They had the most competitive price, and we felt they understood best what we wanted.

Describe the scope of their work in detail.

After a couple of calls prior to working together and a kickoff call, the team got to work right away, conducting an SEO audit of the website. After sharing their suggestions, they set up both our Google ads and LinkedIn ads accounts to be ready to run campaigns, and conducted keyword research and audience research based on our suggestions and conversations. After collaborating with us and allowing us to make any final edits to the copy and the keywords/audience, they put together multiple campaigns and managed them over the course of a couple of months, iterating to improve the results and consistently communicating with us to eliminate keywords/audiences that were not relevant.

What was the team composition?

We worked closely with two members of the team - Kartik and Girin.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We started to bring in new users and leads for the first time through ads, and we were able to see which keywords and audiences responded the best, which provided us with valuable information going forward.

How effective was the workflow between your team and theirs?

The workflow was great - we had meetings when needed, and we would always receive messages when our input was needed (e.g., which keywords and audiences to eliminate). We always had a very clear understanding of the work that was being done and felt very informed throughout the process.

What did you find most impressive about this company?

Their consistent communication, professionalism, and flexibility in understanding our evolving needs.

Is there any area for improvement or anything that could have been done differently?

N/A

BACKGROUND

Please describe your company and your position there.

I am the operations manager of a software company that specializes in telemedicine and digital therapeutics.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systango, and what were your goals?

We hired Systango to help us build upon our existing products. This involved web based and mobile applications. Our goal was to make them more stable and to add more enhancements.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our CEO had a colleague who had worked with Systango before and recommended them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We initially met to demonstrate the current products and get the Systango team familiar. Despite not being able to ship the equipment (Indian customs), the team and myself were able to still debug issues, as well as work on enhancements. Several web-based and mobile app technologies were used.

How many people from the vendor's team worked with you, and what were their positions?

Project manager and 4-5 other developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to resolve several bugs and implement several enhancements during one of our products clinical trials. After the new apk update was pushed, our patients and therapists were having a smoother and easier interaction

Describe their project management style, including communication tools and timeliness.

The project manager was fantastic. They are always communicating efficiently and keeping her team and myself aware of all that was going on.

What did you find most impressive or unique about this company?

What was very impressive is their ability to work with a US based company in terms of time of day, language, and most importantly, without being able to have our product with them (Indian customs)

Are there any areas for improvement or something they could have done differently?

Not necessarily Systango, but India in general needs to figure out a way to allow their development companies to receive equipment overseas.

BACKGROUND

Introduce your business and what you do there.

I am the director and founder of LetIN, a platform that allows UK renters to rate and review their home rentals. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Systango?

I hired Systango to develop a clickable platform prototype that I could present to investors.  

SOLUTION

What was the scope of their involvement?

Systango developed a prototype of my platform using Microsoft Azure. I had an initial call with their CEO to discuss my idea and what investment stage our company was at. Three months after our initial discussion, we kicked off the project. We went through a discovery phase, setting up our user flows and determining our user personas — we needed a better understanding of our potential customers and what features they wanted to see. 

What is the team composition?

I worked with 10 teammates from Systango, including the design lead, project manager, and back- and frontend developers. 

How did you come to work with Systango?

I found Systango through a Google search for software developers. I researched several companies before setting up a call with Systango to discuss my ideas. Since we were only in the project's concept stage, I needed a company that could provide significant technical support. I hired Systango because they had an established team that could handle all of my development needs. 

How much have you invested with them?

We invested around £7,000 (approximately $9,000 USD) with Systango. 

What is the status of this engagement?

My engagement with Systango was from December 2021–February 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Systango fulfilled our objective: developing a clickable platform prototype. Also, we were able to put together the complete plan for the app build that included user flows and features. 

How did Systango perform from a project management standpoint?

Systango had a very thorough approach to project management via an Excel spreadsheet. We had weekly meetings, and I received weekly reports detailing that week's process — they made sure to break down exactly which development area was being worked on, the timeline, and the staff on the project. Typically, I communicated with Systango via Slack and emails. 

What did you find most impressive about them?

Systango had a very impressive attention to detail and had a very structured workflow. They documented everything in extreme detail, breaking down the projects into different flows. This was my first tech project, and Systango's detailed project structure was invaluable — they showed me how to frame a project and determine what key deliverables I needed.

Are there any areas they could improve?

I think Systango could've been clearer on their pricing. As a startup, knowing the scale of the costs earlier on in the project would've been helpful. 

Do you have any advice for potential customers?

I'd advise customers to be mindful of the time zone differences and the impact it will have on communication, although Systango is very flexible in their communication. 

BACKGROUND

Please describe your company and your position there.

I am the Co-Founder and CEO of our NFT event ticketing company. We provide NFT ticketing services to promoters, venues, and artists.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systango, and what were your goals?

Our innovative and disruptive idea combines blockchain technology with a decades long event ticketing industry. NFTs are at the forefront of disrupting many industries and Systango was hired to help us turn our idea into reality. They lead development from the early planning stages, all the way through production. This included custom blockchain programing, complex web development, and highly scalable cloud infrastructure.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Systango because they knew right away all the components our solution would need. From the right blockchain to the various cloud computing requirements, they were prepared for what we needed. They were extremely knowledgeable of the various pieces of technology we were looking to use and also had a bery attractive price point.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Systango started with an extensive 4 week planning phase, which resulted in a full project plan and software architecture diagrams. They also provided interactive wireframes for us to show investors. After the planning phase, they conducted continuous 2 week sprints, with demos of progress along the way. After producing an MVP, they conducted a 6 week beta phase to make bug improvements and solicit feedback. After the beta phase, they rolled us into production, which is where we stand now.

How many people from the vendor's team worked with you, and what were their positions?

At the beginning, most of our communication was with the CEO. After planning was underway, a project manager was our main point of contact. We also had regular communication with their lead developer and engineering executives.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They were able to take our idea and turn it into a full functioning product. We couldn't be more happy with the outcome.

Describe their project management style, including communication tools and timeliness.

We had constant communication via Slack and also had access to the Trello board for project management. There were weekly team meetings for us to see any changes they made throughout the week. Syatsngo provided weekly status reports, plans for the upcoming week, and beta release notes.

What did you find most impressive or unique about this company?

I was impressed with how fast they were able to implement user feedback. We were also impressed with their ability to translate my business needs into technical needs.

BACKGROUND

Please describe your company and your position there.

I am the Founder & CEO of a mobile application. I oversee the day-to-day business of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systango, and what were your goals?

We needed to improve our mobile platform so that our customers would have a better user experience and use a generally more user friendly app. We realized that with the previous platform that we had, there were certain limitations and Systango's very professional team was a pleasure to work with to reach our goals.

SOLUTION

How did you select this vendor and what were the deciding factors?

We did a very extensive search for mobile development companies and Systango offered us the best quality for the most competitive price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We provided their app dev team with the wireframes and customer journey for our platforms. The Systango team gave us their expertise and suggestions prior to developing making sure all our targets, goals and priorities were considered and met.

How many resources from the vendor's team worked with you, and what were their positions?

There was a project manager, a team of senior developers that oversaw a team of junior developers to make sure that the quality of the codes and work was up to standard.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Considering the team was building 3 platforms, the turnover time was exceptional and was delivered in a timely manner. The team was also able to deliver the full project before the expected timeline as well.

Describe their project management style, including communication tools and timeliness.

The project manager was always accessible, even off working hours, and handled situations in a timely and professional manner. The CEO was always available for any concerns that we may have had. We suggested different online tools for communication and project management and the Systango team had no issues whatsoever in adapting to the tools that we have in place.

What did you find most impressive or unique about this company?

Their overall care and professionalism when it came to our product was impressive. Also, whenever there was an issue, the Systango team always provided a solution on how to face it.

Are there any areas for improvement or something they could have done differently?

It would have been nice if there was some checks with regard to simple mistakes like spelling or simple very clear bugs that could be avoided before presenting the latest build.

BACKGROUND

Please describe your company and your position there.

I am the Founder & Managing Director of Ripe Digital. A Digital Marketing Agency in Melbourne, Australia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systango, and what were your goals?

We engaged Systango to complete the custom web design and development of our new WordPress website. In a highly competitive market, our objective was to standout in the crowd by implementing innovation and fresh ideas.

SOLUTION

How did you select this vendor and what were the deciding factors?

We did thorough research of custom web designers and developers in both India and the Philippines to find an outsourcing partner who not only could execute the Ripe Digital website according to our brief, but also who we could start a long-term partnership with to assist with our client software development projects. The strong relationship we were quickly able to build with the Systango team, plus their extensive experience with custom software development were ultimately the deciding factors.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We approached Systango with a unique design concept we hoped was possible to develop into an actual website. After the initial kick-off meetings with the development and UI/UX team, they assured me that the functionalities requested were in fact possible and they could surely deliver. The Website was built on a WordPress CMS, have multiple parallax capabilities and a downloadable eBook on each page. Following research and development of ways we could continuously enhance the design of the website, the Systango team begun working on our website. The design of the website was then completed, with final signoff provided from myself to start development. The website development was then carried out with the exact functionalities and UI/UX features created in the web design stage. Once development was completed, the Systango team rigorously tested the websites efficiency and effectiveness on each different device to ensure a responsive website was delivered that worked across all platforms and screens. Post handover, the Systango team have been very responsive to any queries, changes or integrations requested from the Ripe team.

How many people from the vendor's team worked with you, and what were their positions?

Throughout the website build we worked with an efficient small team at Systango. Including a project manager, UI/UX web designer and a Web Developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have received outstanding feedback from both current and prospective clients in regards to our new website. The website has been built to portray the Ripe brand, but also convert traffic into leads through capturing users contact details. We have seen a significant increase in our lead generation campaigns since the website went live.

Describe their project management style, including communication tools and timeliness.

Communicating primary through Slack, the Systango team were very responsive to any questions or queries raised throughout and after the project. Having a dedicated Slack channel specifically for the project has been excellent for talking directly to those involved in the project. Furthermore, the Systango team have always made time to participate in Zoom meetings when there is something more detailed to discuss. After these calls the project manager would then email a meeting brief to ensure no action points were missed.

What did you find most impressive or unique about this company?

Systango's professionalism, communication and overall web development skills were a standout through the project. This coupled with the desire of the team to assist on all occasions has resulted in the start of a long-term partnership

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

The company specialises in helping airline loyalty point holders find availability for reward flights globally. Currently, it focuses on British Airways only. The research and development (continuing) was to move from a basic, static website with text only (and very limited functionality) to a functionally much more advanced one, offering features not available on any airline website globally. I am CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systango, and what were your goals?

Airline loyalty programs make it easy to collect points but much harder to use them for free flights. We wanted to develop an easy-to-use website where one search would reveal all the destinations globally you could go to using your points, including showing all cabin classes in an easy-to-read format, all on ONE screen. No airline loyalty program in the world offers this. BA does not offer this. For any given destination, we wanted to show availability, in all cabin classes, for a whole year ahead, showing the number of points needed for each selected flight. All this on ONE page. No airline loyalty program in the world offers this. BA does not offer this. We wanted everything designed and built from scratch, with minimum use of templates, third party platforms and plugins.

SOLUTION

How did you select this vendor and what were the deciding factors?

Referral. Recommendation. Spoke to other companies in the UK. Deciding factors were feeling that the people had right skills and attitude, that they were keen to win UK contracts and offered attractive terms, and that they would be flexible and patient with a non-techie person like me.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

read earlier answer

How many people from the vendor's team worked with you, and what were their positions?

Started with 4 and has grown to 14, not all full-time. Covering design, product developers, testing, data sourcing, marketing.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All of our original goals have been met. Our website is now unique and attracting a big increase in traffic and conversions.

Describe their project management style, including communication tools and timeliness.

Project management style was relaxed but productive. 2 week sprints. Communication was through weekly meetings, Jira, Slack & email.

What did you find most impressive or unique about this company?

They're very responsive and committed to our success. They went the extra mile for the project. Everyone approachable, no strict hierarchy.

Are there any areas for improvement or something they could have done differently?

Quality of written English needs improvement.

BACKGROUND

Please describe your company and your position there.

I’m the founder of an Australian agency delivering software consultancy, UI/UX, and development services

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systango, and what were your goals?

We had a shortage of developers and needed a reliable and dedicated full-stack software development team (web and native mobile). We needed the project delivered in a timely manner to a high standard.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had previously worked with Systango and found their delivery was top quality to didn’t hesitate to partner with them again.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We supplied the UI designs and user stories and their team did the rest. They covered PM, QA, mobile and web development. The were prompt on their spring deliveries and we had regular catch-ups, where they would take my team through the new features.

How many people from the vendor's team worked with you, and what were their positions?

5+, including the founder, PMs, web and mobile developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The apps are exactly inline with the designs and the performance is great. Plus having reviewed the code, the Systango team has not only followed best practices but also documented their work, making it very easy to follow.

Describe their project management style, including communication tools and timeliness.

We used a combination of Slack, email and Meets. Communication was always prompt and professional.

What did you find most impressive or unique about this company?

I am impressed with their code quality and professionalism. They are leagues above competitors (having worked with a few over the years).

Are there any areas for improvement or something they could have done differently?

Any areas for improvement would be minor. I’d say the hardest part of the dev phase was the final UAT, which could have been organised better on both sides.